Flight Report: SINGAPORE AIRLINES SQ 324 – Singapore to Amsterdam – My First Ever 13-Hour Flight That Didn't Feel Like One

Hello & happy new year! Let’s open the year with a new flight report. I mentioned in my 2019 review post that I flew to Europe with Singapore Airlines. My previous flight report covered the Manila to Singapore leg on the new generation Boeing 787-10 Dreamliner. Today I will cover my onward flight to Amsterdam. Allow me to share with you details of my first ever 13-hour flight which didn’t feel like one.

singapore airlines

As mentioned in my earlier SQ flight report, Singapore Airlines is the national carrier of Singapore. This 5-star airline flies to over 60 destinations in more than 30 countries across 5 continents. They are one of the leading carriers in the Southeast Asian Region with the help of their subsidiaries – Silk Air (which operates to some regional destinations) & Scoot (which operates on a low-cost business model). The airline flies both Airbus & Boeing jets & boasts a young fleet of new generation aircraft.

Singapore Airlines is a full-service carrier which offers complimentary baggage allowance, in-flight meal & entertainment in all of its flights. It has a loyalty program called KrisFlyer & is a member of the Star Alliance.

fare

I mentioned in my SQ 915 flight report that I booked this multi-city ticket from Manila to Europe for $719.23 or ₱37,669.40 as charged by my credit card. This economy ticket includes flights from Manila to Singapore, Singapore to Amsterdam, Copenhagen to Singapore & back to Manila from Singapore. All legs include 30 kilograms check in baggage, in-flight meals & entertainment. I know you can get ticket for as low as $500 return or even cheaper in a low-cost airline but I can say that the ‘upgrade’ to Singapore Airlines was worth it.

flight & aircraft information

Singapore Airlines used an Airbus A350-900 for this 13-hour flight from Singapore to Amsterdam. This new generation aircraft has 253 seats in 3 classes – 42 in Business Class, 24 in Premium Economy & 187 in Economy. Business class seats are in 1-2-1 configuration. All passengers have lie-flat beds & direct access to the aisle. The premium economy class is at 2-4-2 configuration with wider seats & leg-room & a generous recline. Economy class is configured into 3-3-3 seating arrangement with generous seat pitch & a decent recline.

This flight to Amsterdam was operated by a 4-month-old A350 with aircraft registration 9V-SMV. The flight took 12 hours & 54 minutes & traveled 10,939 kilometers. We left Singapore a few minutes after the scheduled departure time & arrived in Amsterdam around 7:40 in the morning. The flight was full (with only 2 economy seats vacant in the cabin) but it was great. I didn’t experience any turbulence or any trouble.

Check In, Baggage & Boarding

Singapore Airlines’ flights to Europe (as far as I know) all depart from Changi Airport Terminal 3. The airline divided the Terminal 3 check-in counters according to classes & groups. They have designated check in counters / areas for first class & business class passengers. Premium economy passengers & KrisFlyer status holders also have designated check in counters. Economy passengers & those who checked in online also have a separate queue. The check in counters in Terminal 3 have no lines & are generally quiet. I already got my Singapore to Amsterdam boarding pass when I checked in at Manila station so there was no need to go through check in process again.

All Singapore Airlines economy passengers are given 30 kilograms of check in baggage allowance. This is already included in the paid fare. I was on a connecting flight so I already dropped by baggage in Manila. There was no need to check in my luggage on this flight to Amsterdam. I left my luggage in Manila & collected it in Amsterdam upon arrival.

This Airbus A350-900 flight to Amsterdam had about 200+ passengers. In order to maintain order in boarding, the staff boarded the passengers by group. Business class passengers, Star Alliance & KrisFlyer status holders boarded the aircraft first. Premium economy passengers came next. Economy class passengers also boarded by groups. Passengers seated at the rear part boarded first & those in the forward economy seats boarded last. I was assigned in the forward economy section so I was one of the those who boarded the aircraft last. Boarding process didn’t take long; the next thing I knew cabin doors were already closed.

Seat Amenities, In-flight Meals & Entertainment

Economy class seats on Singapore Airlines’ Airbus A350-900 have a seat pitch of 32 inches & seat width of around 18 inches. Each seat is already provided a plush pillow & a nice brown blanket. It also comes with an adjustable headrest which makes sleeping more convenient than ever. The leg room is not as generous as those in premium economy but it was great for a 13-hour flight. The seats also come with new-generation personal entertainment screen, a foldable tray table with mirror, a seat pocket (with in-flight literature), a coat hook, small storage space below the screen, a foldable cup holder, a USB charging outlet & a universal power outlet. The aircraft is Wi-Fi enabled but I didn’t bother checking the rates.

Economy class passengers can also ask for a simple amenity kit from the crew. The kit includes a toothbrush & toothpaste, a pair of socks, eye shades, ear plugs & a comb. Passengers can ask for these amenities piece by piece. Seat comfort was great; seat recline was generous. I normally don’t sleep on flights but I had a nice long sleep in this flight. It didn’t feel like I was seating that long!

This 13-hour flight had 2 main meals & unlimited rounds of snacks in between. The crew distributed in-flight menu to all passengers after boarding. The menu includes the 2-3 food options for each main serving, the list of drinks & snacks available. It came in English & Dutch languages. The crew distributed hot towels to all passengers before they rolled out the food.

I chose the chicken rice for supper & vermicelli noodles for breakfast. All meals came with side fruits / vegetables, bread roll with butter & drinks of choice (either coffee, tea, fruit juice, beer, white or red wine). The supper came with ice cream for dessert while the breakfast had a large cup of yogurt. The meals were tasty; the servings were just right to make me full & fall asleep for a few hours. What I really liked is the use of metal cutlery in all meals. However, they also use plastic cups for all drinks & a lot of plastic in the meal service.

The crew rolled out snacks about 5-6 hours into the flight. Passengers can request snacks at any time of the flight. The rear galley was also stuffed with food by the crew. Passengers can go there & get any snack they want.

KrisWorld, Singapore Airlines’ entertainment system, offered hundreds of local & international movies & television series to watch on-board. It also comes with podcast choices & hundreds of songs & albums to choose from. Each seat comes with a touch screen portal & a pair of not-so-great quality earphones. The entertainment system was alright – probably not the best in the market – but it has enough content to make you busy in a 13-hour flight.

lavatory

I only used the lavatory at the back of the forward economy section & I can say the crew did a fantastic job in maintaining the cleanliness & orderliness of this lavatory. It was also nice to see dental sets, mouthwash & a moisturizer available for the passengers. Tissue supply was not an issue in this flight. Kudos to the crew who maintained the lavatories on this flight.

crew service

Apart from the impressive & new-generation economy class product, Singapore Airlines is also known for their warm Singaporean hospitality. The crew on this flight is not an exception; they provided the passengers of this flight an excellent service. The head of the economy cabin welcomed us to the aircraft with his best smile, he helped out the passengers in putting the luggage & bags in the overhead cabin & he even checked on us before the settled for take-off.

The rest of the crew was pleasant to deal with. I requested for their signature Singapore sling drink & minutes after, I was given the drink plus chips & nuts as snack. The crew also did several rounds offering fruits, sandwiches, chocolates & chips to passengers who are awake. They also made sure that everyone’s hydrated by serving water almost every hour. Service was lovely. I sensed that the crew on this flight really wanted to give the passengers the best in-flight experience. Happy to say they did. It was a lovely 13-hour flight!

verdict

What can I say – it was an exceptional flight with Singapore Airlines! Considering this was my first ever extra long haul flight & it was with SQ, I boarded the aircraft with reasonably high expectations. Believe it or not, I was happy & satisfied passenger! It was a 13-hour flight but to be honest, it didn’t feel that long.

The flight departed from the gorgeous Changi Airport Terminal 3. The waiting areas were massive; there were several charging stations. Immigration & security check didn’t last long considering I was in the terminal during peak hours. Boarding process was fast & efficient.

Now into the flight. Seat comfort was amazing. The amenities provided complimented each other – pillow was soft, blankets were thin but warm & headrest was a comfortable to sleep in. The amenity kit was a bonus – not all airlines provide an option for an amenity kit in economy class. Personal entertainment system was modern but the content was just alright. I watched about 2 movies before I fell asleep. The earphones were a bit of a letdown – they were not that comfortable to wear. The lavatories were well-maintained throughout the flight.

The in-flight meals were tasty; its serving sizes were just right. I enjoyed every part of the meal plus the ice cream after supper. The Singapore sling was worth the try again & again. It was nice to see the galley full of snacks. I was asleep during the first snack service – I asked for snacks as soon as I woke up. I only asked for a drink & I was given chips & crackers too.

The highlight of the flight was the cabin crew service. I felt the genuine & warm Singaporean hospitality during the flight. The crew was magnificent, all smiles & always ready to help. They made sure all passengers are stuffed with food & drinks & had a pleasant flight with Singapore Airlines. Service was exceptional!

Is Singapore Airlines something I will recommend to everyone? Definitely. Was it worth the ‘upgrade’ from cheaper flights? Of course. To be honest, I think I actually got more than what I paid for. I suggest that you try flying with Singapore Airlines; you’ll know the reason why.

As expected, Singapore Airlines again delivered another excellent flight from Singapore to Amsterdam. Thank you for the wonderful flight experience in this 13-hour journey.

Attention avgeeks! If in any case you want to know the specifics of this flight & the aircraft used, check out the details below:

Airline: Singapore Airlines
Flight Date: 23 October 2019
Flight Number: SQ 324
Route: Singapore (SIN) to Amsterdam (AMS)
Duration: 12:54 hours
Seat Number: 42C
Aircraft: Airbus A350-941
Aircraft Registration: 9V-SMV
Aircraft Engine: 2 x Rolls-Royce Trent XWB
Age: 0.5 years old
Year Delivered: 2019

Have you tried flying with Singapore Airlines in their long haul routes? How was your experience? Did you like the in-flight meals & cabin crew service? What was the highlight of your flight? Share your comments & experiences below. I’d love to hear from all of you. Do you have any comment or suggestion on how I can improve the posts & content in this blog / website? Feel free to send them in via e-mail to contact@thewkndtravel.com. Don’t forget to turn your notifications on for my social media channels – Facebook, Instagram or Twitter. 

Thank you for joining me in this flight report. I hope to see you again in the next one.

PS. Photos were taken using my HTC U11.