In 2019, OAG, the world’s leading provider of digital flight information, hailed the Singapore to Kuala Lumpur route as one of the busiest international routes in the airline industry. According to a report made by Simple Flying, in 2019 alone, this route catered to almost 30,000 flights & offered 5.5 million seats on 9 different airlines. The numbers have gone down since the start of the pandemic but according the OAG’s report for the busiest routes for July 2022, this route is the third busiest for the month with 307,848 offered seats. It is also the busiest in Asia, overtaking the previous busiest Hong Kong-Taipei route.
Last 29 June 2022, I had the chance to fly this busy route from Singapore to Kuala Lumpur onboard Singapore Airlines flight SQ 114. How did this connecting flight go? Check out the newest flight report below.
In case you missed it, I also flew with Singapore Airlines on the SQ 915 flight from Manila to Singapore before actually taking this flight. Check out the SQ 915 flight report here.
Singapore Airlines
Singapore Airlines is Singapore’s national carrier. This award-winning world class airline is based in one of the world’s best airports – Singapore Changi Airport. The airline starred as Malayan Airways in 1947; it then re-branded & commenced operations as Singapore Airlines in 1972. The airline has been a top contributor in terms of the world’s revenue passenger kilometers & the number of international passengers carried worldwide.
The airline currently flies to over 60 destinations in more than 30 countries across 5 continents. Singapore Airlines is one of the leading carriers in the Southeast Asian Region with the help of its low-cost subsidiary, Scoot. The airline’s previous regional subsidiary, Silk Air, has been incorporated into SQ’s operations as of March 2021.
Singapore Airline flies a modern aircraft fleet consisting of Airbus A350, Airbus A380, Boeing 777, Boeing 787 Dreamliner, Boeing 737 Max & Boeing 737-800 NG. The airline is the world’s largest Airbus A350-900 operator with 60 currently in service & 5 more on order. 7 of the 60 Airbus A350’s in service have the ultra-long range (ULR) premium (only business & premium economy class) configuration. These ULRs are mostly used in the North America routes.
Singapore Airlines is a full-service carrier. It means that every flight includes all the necessary in-flight amenities & services you can think of. All SQ tickets include free check-in baggage, meals & in-flight entertainment. The airline has a frequent flyer program called KrisFlyer & PPS Club. The airline is a member of the Star Alliance – one of the world’s biggest airline alliance networks.
Singapore Airlines is not a new airline on this website. In fact, it is the 2nd most reviewed airline after Cebu Pacific Air.
Do you want to know the difference between a full-service & a low-cost airline? Check out my previous post detailing the differences of these 2 types of airlines.
Airfare
As mentioned in my previous SQ 915 Manila to Singapore flight report, I only paid US$146.69 for the return ticket from Manila to Kuala Lumpur via Singapore. The ticket initially cost US$199.70. I redeemed 7,665 KrisFlyer miles (which I earned back in 2019 from my trip to Europe) & got the ticket for the lower price mentioned above.
My bank charged me ₱7,926.12 including foreign currency conversion charges. As mentioned in my previous post, I think it was really a great deal from Singapore Airlines. The ticket already included 25 kilograms baggage allowance on all 4 flights, inflight meals, inflight entertainment & 5-star cabin crew service from one of the world’s best airlines. Believe it or not, this SQ ticket was cheaper than the tickets sold by the country’s low-cost airlines at the time of booking. The tickets from these LCCs cost around ₱10,000 without any add-on.
This Singapore Airlines ticket was definitely a steal! Glad I thought of using my KrisFlyer miles before they even expire.
In case you missed it, I post reviews & features of my flights since June 2019. I’ve covered airlines such as EVA Air, Indonesia Air Asia, Singapore Airlines, Philippine Airlines & Cebu Pacific Air. All posts about these flights are found under the Flight Reports category.
Travel Requirements
Malaysia is now open to tourists. However, it’s not like before that you can enter with only your passports. Because of the Covid-19 pandemic, the country has imposed some entry requirements for all arriving passengers. Entry protocols depend on the person’s vaccination status.
As of 1 May 2022, fully-vaccinated passengers are exempted from providing a negative RT-PCR test result. They also don’t need to undergo quarantine upon arrival & to present proof of travel insurance. Fully-vaccinated passengers only need to register to the MySejahtera mobile application. They also need to verify their vaccination status in the application & fill-out the traveler section at least 3 days before the trip. Each fully-vaccinated passenger will be issued a Digital Travelers Card (Blue Traveler Card) which will be checked during check-in.
Partially-vaccinated or unvaccinated passengers are required to provide a negative RT-PCR test pre-departure; take a supervised antigen test within 24 hours of arrival & undergo 5 days of quarantine upon arrival. They also need to download & register to the MySejahtera mobile application. Partially-vaccinated or unvaccinated passengers will be issued a Digital Home Surveillance Order (Red Traveler Card) which will be checked during check-in.
Please take note that Malaysia has a different definition of vaccination status depending on the type of vaccine you received. For more details about this & for the country’s updated entry requirements, you may head to the government’s MySafeTravel website. You may also check Singapore Airline’s Covid-19 Information page for additional information.
Before The Flight
Like my Manila to Singapore flight on SQ 915, I also received an email reminding me to check the entry requirements of my destination country. The e-mail arrived days after booking this flight & contained helpful links where I can find the said entry requirements.
I did not receive an upgrade offer for this flight (the business class cabin was full) but I got a check-in reminder from the Singapore Airlines mobile application 48 hours before this flight. I checked in for this flight together with the Manila to Singapore leg & had the chance to choose my seat free of charge.
Flight Information
This Singapore to Kuala Lumpur SQ flight was operated by a 7-year-old Boeing 737-800 Next Generation aircraft. This 737 NG aircraft was originally delivered to then SQ subsidiary, Silk Air, in August 2015 & was converted to a Singapore Airlines aircraft in April 2021. The plane has 12 business class seats & 150 economy class seats.
The plane took off from Singapore Changi Airport an hour behind schedule at 1:49pm & landed at Kuala Lumpur International Airport at exactly 2:32pm. This short international flight only took 43 minutes & covered a distance of 297 kilometers or 185 miles.
Ground & Airport Experience
This Singapore to Kuala Lumpur flight is a continuation of my first flight from Manila to Singapore. I only stayed on the airside of Singapore Changi Airport.
CHANGI AIRPORT TRANSIT EXPERIENCE
Transit process during this flight was back to pre-pandemic times – no negative Covid-19 test result of proof of vaccination required. Passengers must have both flights under 1 booking or itinerary & have their checked-in luggage tagged from their airport of origin to their final destination to enjoy a seamless transit experience at Singapore Changi Airport.
My flights to Kuala Lumpur were booked under one itinerary (shown above) & my bags were already tagged up to Kuala Lumpur when I checked in for the flight in Manila Airport. I had a very quick but fun transit experience at Singapore Changi Airport before this flight to Kuala Lumpur. I walked around Terminal 3 for a few minutes & checked out the shops & restaurants in the terminal. The airport facilities are still one of the best in the world – very modern & efficient. Too bad Jewel Changi Airport was not accessible (even via inter-terminal trains like before) to transit passengers.
PRE-DEPARTURE
After walking around Changi Airport Terminal 3, I went straight to our assigned gate. Our boarding gate opened an hour before the flight. I went through final security, then waited for boarding. Gate A16 shares a spacious waiting area with other gates. These gates were mostly used for smaller regional flights departing Singapore. At 12:33pm (18 minutes after the scheduled boarding time), the ground staff announced that boarding will be further delayed by 15 minutes due to the late aircraft turnaround.
BOARDING
Boarding started late at 12:55pm. Business class passengers, KrisFlyer, PPS & Star Alliance status holders boarded the aircraft first. Economy class passengers seated in the rear cabin came next. Forward economy class passengers, including myself, boarded the plane last. The boarding process lasted for 30 minutes. Cabin doors were closed at exactly 1:25pm.
Inflight Product & Experience
SEAT FEATURES
This Singapore to Kuala Lumpur flight was operated by a Boeing 737-800 Next Generation aircraft. The plane has 12 business class recliner seats on a 2×2 configuration & 150 regular economy class seats on a 3×3 configuration. According to SeatGuru, each business class seat has a seat pitch of 38 inches & a seat width of 22 inches. On the other hand, economy class seats have a pitch of 30 inches & seat width of 17 inches.
All seats have adjustable headrests, individual reading lights & air vents. Seats also feature a tray table, seat pocket with aircraft safety card & universal power outlets under the seat. Pillows, blankets & earphones were not provided on this short flight.
INFLIGHT DRINK SERVICE
Singapore Airlines stated in the ticket that this flight won’t have a meal service due to its short duration. Instead of meals, the cabin crew gave out drinks after the seatbelt sign was turned off. Choices included apple juice, coffee, tea & water. Passengers also had the option to request for special drinks like soft drinks or beer. Crackers were also available by request.
INFLIGHT ENTERTAINMENT
The Boeing 737-800 NG used for this flight doesn’t have personal entertainment screens. Passengers can enjoy KrisWorld, Singapore Airlines’ entertainment system, on their own personal devices. They only need to connect to KrisWorld after take-off. Passenger safety video was shown on the foldable screens found under the overhead cabins.
INFLIGHT CONNECTIVITY
Singapore Airlines’ Boeing 737-800 NG aircraft are not equipped with Wi-Fi. This includes the aircraft used for this flight.
LAVATORY
This short hop to Kuala Lumpur only lasted for 43 minutes. I didn’t have the chance to visit the lavatory because I was seated in a window seat.
Cabin Crew Service
The cabin crew assigned on this aircraft were lovely, polite & service-oriented. The greeted all passengers upon boarding & during disembarkation with their best smiles. They catered to all the needs & special requests of passengers during the drink service.
Disembarkation & Baggage Claim
All passengers disembarked in an orderly manner. Those seated in the forward economy cabin disembarked first. All passengers had to take the airport train to the main terminal building to clear immigration. After immigration, all bags were already ready for pick-up in the assigned baggage belt.
Final Thoughts
It was a so-so flight with Singapore Airlines. The flight remains outstanding in terms of the hard product & services offered onboard, but its lacking in some aspects.
I enjoyed the following because of the following. First, the transit experience at Singapore Changi Airport was smooth & efficient. No additional documents & tests are required. Second, the lack of personal entertainment screens didn’t hinder the airline from providing onboard entertainment options. KrisWorld was still accessible on passengers’ personal devices. Third, they provided onboard refreshments / drinks for this short 43-minute hop to Kuala Lumpur. They had a great selection of drinks to choose from & even had some available by request. Fourth, the cabin hard product remains competitive in this 7-year-old aircraft. The seats remain comfortable & the headrests are useful. Lastly, the cabin crew hospitality on this flight was topnotch.
This flight also had areas in which they could further improve. First, the ground staff didn’t provide updates about the flight status. We were scheduled to board the aircraft around 12:15pm but we were only told about the delayed boarding schedule at 12:33pm. The delay would have been bearable if ground staff had kept the passengers informed of the flight’s status. Second, the boarding process was chaotic. Only the business class passengers & status holders boarded the plane in an orderly manner. Some economy class passengers didn’t follow instructions & boarded at their own convenience. This resulted to longer waiting times on the jet bridge. The whole boarding process took 30 minutes, slower than my Manila to Singapore flight that only took 26 minutes with almost double the number of passengers. Lastly, I hope the airline can improve their snack service on board this short flight. I’ve flown other airlines which offered nuts (Malaysia Airlines) or cookies (Philippine Airlines) plus drinks for flights less than an hour.
Nevertheless, it was an okay flight with Singapore Airlines. I don’t mind flying with them again in the future. In fact, if there’s an affordable ticket to anywhere with the airline, I will still grab it.
For those who want to know more details of this flight, check out the items below:
Airline: Singapore Airlines
Flight Date: 29 June 2022
Flight Number: SQ 114
Route: Singapore (SIN) to Kuala Lumpur (KUL)
Duration: 43 minutes
Seat Number: 51K
Aircraft: Boeing 737-800 Next Generation
Aircraft Registration: 9V-MGL
Engines: 2 x CFM International CFM56-7B27E
Age: 7 years old
Delivered: August 2015
Have you recently flown Singapore Airlines on their Singapore to Kuala Lumpur route? What do you think of the airlines offerings on the said route? Feel free to share your comments & recent experiences in the comments section below. Do you have a question about the airline or this flight? You may post them in the comments below. If you are shy to post below, you may send your questions, experiences & thoughts via e-mail to contact@thewkndtravel.com.
Thank you for joining me in today’s flight report! Watch out for my onward flight from Singapore to Kuala Lumpur also on Singapore Airlines. In the meantime, you may check out my previous flight reports here. Before you go, can you visit my social media channels –Facebook & Instagram – and like or follow them? Thank you & see you in the next one!
PS. Photos were taken using my OnePlus 9 Pro.