Late last year, my friends and I went on a 3.5-week holiday around France, Italy and Spain. We visited and went around the cities of Paris, Rome, Florence, Milan and Barcelona. We took different flights to and from Europe.
I flew with Emirates from Manila to Dubai and Dubai to Paris to Europe and Barcelona to Dubai and Dubai to Manila (this flight) back to the Philippines. I have shared with you in the past on how the first 3 flights went in previous flight reports.
To complete the flights on this trip, allow me to share with you details about the last sector – Emirates Flight EK 332 from Dubai, United Arab Emirates to Manila, Philippines. Read on below to know why I believe this flight was the only underwhelming flight among all 4 sectors I took with the airline last year.
Emirates
Emirates commenced operations in 1985 from its home hub in Dubai, United Arab Emirates. 37 years after, the airline is now one of the world’s biggest airlines. The airline is a subsidiary of the state-owned The Emirates Group. Most, if not all, of its flights depart & arrive from the massive Dubai International Airport Terminal 3.
In case you missed it, I post reviews & features of my flights since June 2019. I’ve covered airlines such as EVA Air, Indonesia Air Asia, Singapore Airlines & Cebu Pacific Air. All posts about these flights are found under the Flight Reports category.
The airline flies to over 80 countries & 150 destinations in the 6 habitable continents. It has a fleet of over 250 wide body aircraft with 200 more on order. The airline currently operates only Boeing 777 & Airbus A380 aircraft in their fleet; it is also the largest operator of both aircraft types. It makes use of Dubai’s strategic location in connecting people from all over the world.
Apart from its commercial division, the airline also has its cargo & corporate subsidiaries. Its cargo division is called Emirates SkyCargo, while its corporate & private subsidiary is called Emirates Executive. Emirates’ frequent flyer program is called Emirates Skywards. The airline is not part of an airline alliance but has codeshare & partnership agreements with airlines like flydubai, Qantas, United, Air Canada & a lot more.
Emirates is a full-service airline. This means that the airline offers services & amenities such as inflight meals & snacks & personal entertainment screens on every flight. All Emirates tickets also include check-in baggage allowance depending on the booking / ticket class where the passengers are booked.
Do you want to know the difference between a full-service & a low-cost airline? Check out my previous post detailing the differences of these 2 types of airlines.
Airfare
I booked my Emirates ticket in January 2020 before all borders closed due to the pandemic. Back then, my ticket was from Hong Kong to Munich, Germany via Dubai & back to Hong Kong via Dubai from Budapest, Hungary. I wasn’t able to use this 2020 ticket, but I was so pleased that Emirates offered the most flexible airline ticket option.
Basically, they extended the ticket validity for 3 years & allowed passengers to rebook the ticket when they are ready to fly as long as there are seats available. The flights tickets should be used within the validity period. On top of this, they also allowed the passengers to change the airports of origin & destination as long as the airports are within the same Emirates region. Emirates also waived all fare difference, rebooking & change fees.
Fast forward to 2022, my friends & I decided to fly to Europe for a 3.5-week holiday. After getting my tourist visa from VIA Italy, I called the Emirates hotline & requested for my ticket to be issued. I changed the airport of origin from Hong Kong to Manila (both in the Far East) & the airport of destination from Munich to Paris (both in Europe). My return flights were also changed from Budapest to Barcelona (both in Europe) & then back to Manila. I got my new ticket in less than 2 minutes after the Emirates agent confirmed my preferred flight schedules & details. The best thing was this new ticket didn’t cost me anything – no additional fees, change fees or airport taxes or whatever. It even included a 20-25 kilograms check-in baggage allowance from previously 15 kilograms.
Believe it or not, I only paid HK$4,039 or ₱27,072.73 for this return ticket. This ticket includes inflight meals, personal entertainment screens & even baggage allowance both ways. Compared to the usual tickets to Europe, this one didn’t cost much. Thank you, Emirates, for this flexible ticket. I know I’ve booked tons of cheap tickets in the past, but I believe this was probably the best-valued to date.
TRAVEL REQUIREMENTS
At the time of the flight, the Philippine government still required proof of vaccination or negative test result (for those unvaccinated) for all incoming international passengers. On top of this, they also required the E-Travel QR Code which can be obtained from the E-Travel website.
As of July 2023, the government has removed all pandemic-related entry requirements. They retained the E-Travel QR code requirement to replace the previously required physical arrival forms.
Before The Flight
Emirates sent an e-mail and mobile application check-in reminder 48 hours before my scheduled flight to Dubai, United Arab Emirates. The airline offers free standard seat selection during web or mobile check-in.
I already had my seats pre-booked at the time of getting this ticket so I did not bother checking or changing them during web check-in. I checked in for the flights to Manila immediately I received the check-in reminder. Take note that you will need your passport information and other necessary details to complete this early check-in.
Aircraft & Flight Information
This Dubai to Manila Emirates flight was operated by a 10.6-year-old Boeing 777-300ER aircraft. This plane, delivered to Emirates back in May 2012 has 3 cabin classes – first class, business class and economy class. The first class section has 8 enclosed private suites. The business class cabin has 42 lie-flat seats on a 2-3-2 configuration while the economy class area has 310 seats arranged in a 3-4-3 layout.
The flight took off from Dubai International Airport at 4:17am, flew around 6,900 kilometers, cruised an altitude of 35,000 to 37,000 feet and landed at Ninoy Aquino International Airport in Manila at 3:47pm. The whole flight took 7 hours and 30 minutes.
Ground & Airport Experience
Emirates fly out of Dubai International Airport Terminal 3.
CHECK-IN
I completed the check-in process for this flight in Barcelona, Spain when I checked in for the first flight to Dubai. I was only in Dubai for a quick 3-hour transit or layover. If you want to know how my Barcelona Airport check-in process went, feel free to check out my previous flight report about EK 256 flight from Barcelona to Dubai.
DUBAI TRANSIT & MARHABA LOUNGE EXPERIENCE
Upon disembarkation from my Barcelona to Dubai flight, I immediately went to the Connections Area, went through security check, took the airport train to Terminal 3 Concourse C and located the assigned boarding gate for this Emirates flight to Manila.
After checking out the gate, I went to the Concourse C Marhaba Lounge to get some rest and have some snack. My newly-acquired (that time) Security Bank Platinum Credit Card (not sponsored) came with 2 complimentary airport lounge access per year at any LoungeKey-affiliated lounge around the world. This is on top of the unlimited Marhaba Lounge access I have in NAIA Terminals 1 and 3 here in the Philippines. I used the 1st complimentary access during my Dubai Layover on the way to Paris; I used the 2nd free access during this layover on the way back to Manila.
Terminal 3 Concourse C’s Marhaba Lounge has almost the same size as that of Concourse A’s. The lounge was packed with people when I arrived a few minutes after midnight. Most of the lounge guests left after 2:00 am. The lounge served a wide range of food options; they have salad, bread, mains, desserts and fruits. They also have coffee, tea, juices, beers and some cocktails free of charge. The lounge had clean and well-maintained amenities. I left the Marhaba Lounge full, relaxed and ready for my 7.5-hour flight back home.
PRE-DEPARTURE
While at the lounge, Emirates notified me via the mobile application of the assigned boarding gate for my flight to Manila. The notification also included what time boarding will start and what time the doors will close. After about an hour, I got another notification advising that boarding is about to commence at our assigned gate. I finished my food, packed my stuff, left the lounge and walked to Gate C5.
Upon arrival at Gate C5, I saw a big bunch of people waiting to go inside the pre-departure area. Apparently, our flight was assigned to a smaller boarding gate which could barely accommodate a full Boeing 777 flight. I stayed outside the boarding gate and waited for our turn to board.
BOARDING
Boarding commenced at 3:10am. First class, business class and Skywards status holders boarded the plane first. Economy class passengers flocked the boarding area and started lining up even if their boarding class and zone has not been called.
Economy class passengers seated at the rear part of the plane boarded the plane next. They were followed by those seated in the middle economy section. Our boarding group, seated in the front economy section, boarded the plane last. The cabin crew gave out masks and hand sanitizers to all passengers once everyone was seated. The aircraft doors closed at 3:54am – 4 minutes behind schedule.
The boarding process was chaotic and disorganized. The ground staff were not able to control the influx of passengers wanting to enter the pre-departure area and wanting to board the plane first.
INFLIGHT HARD & SOFT PRODUCT
SEAT FEATURES
This Dubai to Manila Emirates flight was operated by 3-class Boeing 777-300ER aircraft. The first class section has 8 seats in fully-enclosed suites. According to SeatMaps, the first class seats on this plane has a seat pitch of 86 inches, a seat width of 23 inches and a 180 degree recline. The business class section has 42 lie-flat seats with 60 inches of seat pitch and 20.5 inches of seat width. The economy class has 310 seats on 3 (front, middle and rear) cabins. Each economy class seat has a pitch of 32 to 33 inches, a width of 17 inches and recline of 6 inches.
Economy class seats feature a touch-screen personal entertainment screen, a big tray table, a cup holder, a coat hook, a USB charging port, a seat pocket with Duty Free magazines and aircraft safety card, shared universal power outlets (2 in a row of 3 seats), a pillow, a blanket, a pair of headphones and an adjustable headrest. Every economy class passenger also has access to spacious overhead cabins, individual reading lights and air vents.
I got aisle seat 18C in the front economy class cabin for this 7.5-hour journey to Manila, Philippines. I found the seat features to be complete and comfortable for a long-haul flight like this.
INFLIGHT MEALS
Emirates provides complimentary meals on all their flights. Passengers can access the inflight menu from the airline’s website as early as a week before the flight. They also have the option for passengers to request for or book special meals up to 24 hours before the scheduled flight. The airline does not provide physical menus; instead, they ask passengers to access and browse the menus through their on-board portal.
The crew served a breakfast meal and a light meal on this 7.5-hour flight. 40 minutes after leaving Dubai, they started the breakfast service. They offered 2 breakfast options – scrambled eggs with creamed spinach, turkey rashers and rosti and dori yakisoba with vegetables and soy sauce. The meal came with fresh fruits, croissant with butter and jam, a granola bar and coconut mouse for dessert. It also came with a small glass of water and a drink of choice – coffee, tea, juice, soda, wine or alcoholic beverage. I went for the dori yakisoba and paired it with a glass of apple juice. After meal service, the crew went around for another round of drinks.
2 hours and 20 minutes before landing, the crew went around to distribute the light meals. They only had one option for the meal – chicken adobo with vegetables and rice. It came with a chocolate mousse for dessert, a small glass of water and a drink of choice – same options as above. The crew went for another round of coffee and tea after all meals were served.
Emirates made sure that passengers are well-fed on this 7.5-hour flight. In my opinion, both meals were underwhelming. The food portions were great but the food taste was not to my liking. I found the dory yakisoba too salty and the coconut mousse too sweet. The chicken adobo was alright but it was nothing compared to the superb breakfast tapa served in my Manila to Dubai Emirates flight. The meals on this flight were the least favorite ones of all the meals I took on 4 flights to and from Europe.
INFLIGHT ENTERTAINMENT
Emirates is known for its excellent inflight entertainment system called ICE. The entertainment system offers thousands of options ranging from movies, television shows and series, documentaries, songs and even games which you can play together with your seat neighbor. It even has region-specific movies and television shows. ICE also offers live television coverage of news channels like BBC World News, CNN International, Sports 24 and Sky News Arabia.
ICE also offers access to 2 aircraft cameras installed in the front of and under this Boeing aircraft. It also shows the complete flight and aircraft details and even has 2 kinds of moving flight maps. The airline indeed offers the best entertainment system in the skies – a system every airline in the world should copy.
The entertainment system on seat 16C worked well throughout the flight. I slept most of the flight and was not able to use it apart from the flight map shown in the screen. I noticed that the entertainment system on this aircraft was modern compared to the ones on my Manila to Dubai and Barcelona to Dubai flights but a bit outdated compared to the Airbus A380 inflight system on my Dubai to Paris flight.
INFLIGHT CONNECTIVITY
Emirates offers paid inflight wi-fi connectivity on their flights. Rates range from $2.99 – $19.99 depending on the type of use the passengers need. The cheapest onboard internet plan costs $3.99 & is only limited to messaging applications such as WhatsApp, Facebook Messenger, etc.
I did not try this service during this flight; I did not use it because I was mostly asleep in the flight. I think it would be nice if the airline offered complimentary but limited connectivity / data allowance at least for Emirates Skywards members like how Singapore Airlines offers to their Krisflyer members.
LAVATORY
The middle section lavatories on this flight were alright; they were not dirty but also not super clean. The lavatories had the right size; it also had the usual moisturizing lotion, perfume and loads of toilet paper. I did not find dental kits inside; I believe it would have been nicer if they provided some.
Cabin Crew Service
The cabin crew service on this flight felt normal and relaxed. The crew did not rush in distributing meals and giving away the second drink service. They catered to the needs of the passengers, helped them during boarding and served the passengers with their best smiles.
Disembarkation & Baggage Claim
Disembarkation was quick and organized. The first class and business class passengers left the plane first. Economy class passengers followed. I was seated in the forward economy section so I was one of the first economy class passengers to leave the plane.
I passed by immigration quickly and headed to the baggage claim area. I waited for an hour before I got my luggage. I do not know what happened but I heard that Emirates conducted an additional security check before releasing all the checked bags to the passengers.
Flight Experience
This pretty much sums up my flight with Emirates on their Boeing 777-300ER service from Dubai to Manila. It was not the excellent and ideal Emirates economy class flight experience but it was still a good one.
Some details of the flight stood out to me. First, the cost of this return flight to and from Europe is incomparable. This pandemic ticket, which had the best pandemic flexibility terms, only cost me HK$ 4,039 or ₱27,072.73 for all 4 sectors. It included a generous 25-kilogram baggage allowance, inflight meals and entertainment. This ticket was definitely a steal. It will take some time before we see Europe-bound tickets go low as this one.
Second, Emirates knows how to spoil their passengers. The seats onboard their planes are clean and comfortable. They have everything a passenger needs in a long-haul flight. The entertainment system is modern and has thousands of options to choose from. It is surely one of the best in the world right now. Third, the airline provides real-time flight updates through their mobile application. They notify passengers once the bags are checked in for flights, once boarding gates are assigned and every time boarding starts for flights.
Fourth, the cabin crew service on this flight was warmer and more relaxed. The service did not feel rushed like my experience on the outward flight to Dubai on EK 335. Lastly, Emirates hard and soft product is consistent even with different aircraft types. The seats types, entertainment system, lavatories and even onboard offerings are almost the same in all the aircraft types I flew with them – Boeing 777-300ER, Boeing 777-200LR and the Airbus A380-800.
Moving to the flight disappointments, this Emirates flight was probably the least favorite all 4 I took with them last year. First, the boarding process was chaotic. The ground staff announced boarding by class and groups but they were unable to control the crowd of passengers in the pre-boarding gate. The waiting area was hot, suffocating and was a mess. Everything came back to normal after most of the passengers have boarded the plane.
Second, the meals served on this flight were underwhelming. The meal portions were great but the taste was not to my liking. The dory yakisoba was salty, the coconut mousse was too sweet while the chicken adobo was alright. A friend who flew with Emirates to Manila weeks before my flight agreed with the underwhelming meals on the DXB to MNL flights.
Third, Emirates did not offer complimentary Wi-Fi access to their passengers. Maybe the airline can offer limited access to Skywards members like how Singapore Airlines offered it to their Krisflyer members. Just a few months ago, Singapore Airlines started offering unlimited complimentary internet access to all Krisflyer members onboard their flights. I hope Emirates provide the same perk in the future.
Despite all of these let downs, I still had a good flight with Emirates on their EK 332 service from Dubai to Manila. Will I fly them again? For sure! I will grab every opportunity to fly with them in the next few years. I cannot wait for the next one!
Allow me to share with you some details of this flight:
Airline: Emirates
Flight Date: 8 December 2022
Flight Number: EK 332
Route: Dubai, United Arab Emirates (DXB) to Manila, Philippines (MNL)
Duration: 7 hours & 30 minutes
Seat Numebr: 18C (aisle seat)
Aircraft: Boeing 777-300ER
Aircraft Registration: A6-EGP
Engines: 2 x GE GE90-115B Engines
Age (at the time of the flight): 10.6 years old
Delivered: May 2012
And that’s 4 out of 4 flights with Emirates in 2022. Have you flown Emirates in the past? How was your experience? Will you fly Emirates soon & or by any chance have questions about anything mentioned above? Feel free to share your experiences or post your questions in the comments section below. You may also send them via e-mail to contact@thewkndtravel.com.
Thank you for joining me in today’s Emirates flight report. In case you missed it, I also flew with Emirates on their Manila to Dubai, Dubai to Paris CDG and Barcelona to Dubai routes. I hope you can also check out these flight reports as well as my previous flight reports with Singapore Airlines, Vietnam Airlines and Air France. All other previous flight reports can be found under the Flight Reports category. Feel free to check them out. Please look forward to more flight reports in the future.
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PS. Photos were taken using my OnePlus 9 Pro.