Category: Family Trip

Flight Report: SINGAPORE AIRLINES SQ 910 – Singapore to Manila – Standard but Turbulent Morning Flight Back to Manila [September 2023]

After spending a week of family time in Sydney and Brisbane, it was finally time to go home. In September 2023, I, together with my parents, flew back to Manila from Brisbane, Australia, with Singapore Airlines.

In my previous flight report, I shared with you some of our flying experience from Brisbane to Singapore onboard Singapore Airlines flight SQ 246. Today, I will report how the onward connecting flight to Manila went. Join me in today’s flight report as I tell you more about this Singapore Airlines flight, SQ 910, from Singapore to Manila.

In case you missed it, I also wrote about our flights to Australia with Singapore Airlines. I hope you can check both SQ 921 from Manila to Singapore and SQ 231 from Singapore to Sydney. I also shared with you how our domestic Virgin Australia flight VA 943 from Sydney to Brisbane went.

SINGAPORE AIRLINES

Singapore Airlines is Singapore’s national carrier. This award-winning world-class airline is based at one of the world’s best airports, Singapore Changi Airport. The airline started as Malayan Airways in 1947; it then rebranded, and commenced operations as Singapore Airlines in 1972. The airline has been a top contributor in terms of the world’s revenue passenger kilometers and the number of international passengers carried worldwide.

The airline currently flies to over 70 destinations in more than 30 countries across five continents. Singapore Airlines is one of the leading carriers in the Southeast Asian Region with the help of its low-cost subsidiary, Scoot. The airline’s previous regional subsidiary, Silk Air, has been incorporated into SQ’s operations as of March 2021.

Singapore Airline flies a modern aircraft fleet consisting of the Airbus A350, Airbus A380, Boeing 777, Boeing 787 Dreamliner, Boeing 737 Max, and Boeing 737-800 NG. The airline is the world’s largest Airbus A350-900 operator, with 63 currently in service and two more on order. 7 of the 65 Airbus A350’s in service have the ultra-long range (ULR) premium (only business and premium economy class) configuration. These ULRs are mostly used on North American routes.

Singapore Airlines is a full-service carrier. It means that every flight includes all the necessary in-flight amenities and services you can think of. All SQ tickets include free check-in baggage, meals, and in-flight entertainment. The airline has a frequent flyer program called KrisFlyer & PPS Club. The airline is a member of the Star Alliance, one of the world’s biggest airline alliance networks.

Singapore Airlines is not a new airline on this website. In fact, it is the second-most-reviewed airline after Cebu Pacific Air.

In case you missed it, I post reviews & features of my flights since June 2019. I’ve covered airlines such as EVA Air, Indonesia Air Asia, Emirates, Singapore Airlines, Philippine Airlines, and Cebu Pacific Air. All posts about these flights are found under the Flight Reports category.

Airfare

This SQ 910 flight is part of a four-sector ticket from Manila to Australia and back on Singapore Airlines. The return ticket, booked 5 months before the intended flight date, only cost $497 (US dollars) per person. This return ticket includes a 25-kilogram check-in baggage allowance, a 7-kilogram carry-on allowance, inflight meals and snacks, personal entertainment screens on all flights, and a 5-star flight experience with a well-trained and passionate cabin crew.

I booked our ticket directly with the airline using my credit card and paid $1,491 (US dollars) for three people. I got charged ₱83,537.75 for all three tickets, including foreign transaction service fees. This translates to only ₱27,845.92 per person. Considering when the ticket was booked against the intended flight schedule, this ticket was definitely a steal. It already has everything a passenger needs on a long-haul flight, from food to amenities to entertainment. The other airline competitors offered way more expensive ticket prices at the time of booking for our planned August schedule.

Do you want to know the difference between a full-service and a low-cost airline? Check out my previous post detailing the differences of these 2 types of airlines.

Travel Requirements

Philippine passport holders are only required to present their valid passports and the E-Travel QR code upon entering the country’s borders. Non-Philippine passport holders may be required to present other requirements, such as a valid visa or onward departure ticket. These requirements vary from one nationality to the other. It is always best to check with the relevant authorities regarding the updated entry requirements.

Before The Flight

Unlike previous Singapore Airlines flights, I did not receive any business class upgrade offers for this SQ 910 flight. I only got a flight check-in reminder on the airline’s mobile application 48 hours before the Brisbane to Singapore flight.

Upon getting the said check-in notification, I immediately chose our seats for both Brisbane to Singapore and Singapore to Manila flights and checked-in for both flights. Singapore Airlines allows its passengers to choose their seats for free during mobile or web check-in.

Aircraft & Flight Information

This Singapore-Manila SQ 910 flight was operated by a 4.6-year-old (at the time of the flight) Airbus A350-900 aircraft. This plane, delivered in January 2019, features the airline’s regional configuration with 40 lie-flat business class seats and 263 economy class seats.

Flight SQ 910 took off from Singapore Changi Airport at 9:32 a.m. and landed at Ninoy Aquino International Airport four minutes behind schedule at 1:09 p.m. The flight took 3 hours and 37 minutes.

Ground & Airport Experience

SINGAPORE CHANGI AIRPORT TRANSIT EXPERIENCE

Passengers can transit through Singapore Changi Airport, provided both flights (to and from Singapore) are under the same ticket or itinerary. The passenger’s bags should have been tagged from the airport of origin to the final country or airport of destination.

I already checked in for this Singapore-Manila flight in Brisbane. Upon arrival at Changi Airport Terminal 3, Gate B9, I got off the plane, took the sky train to Terminal 2, and headed to the food court for breakfast. I got kaya toast and milo, while my parents got noodles and coffee. After breakfast, we walked leisurely to Gate F54 and waited for the boarding gate doors to open.

Transiting at Singapore Changi Airport is always a pleasant experience. The airport is clean and well-maintained. It also has a long list of leisure activities that passengers can do or try while waiting for their next flight.

PRE-DEPARTURE

Singapore Changi Airport is one of the few airports in the world where final security checks are conducted before entering the flight’s assigned boarding gates. Depending on the size of the flight, the boarding gates open 1 to 2 hours before the scheduled time of departure.

Gate F54 opened to passengers at 8:03 a.m. I submitted myself for a final security check. Afterwards, I secured a comfortable seat inside the pre-departure area while I waited for the flight boarding announcement.

BOARDING

The ground staff announced boarding commencement at 8:37 a.m. They first called passengers traveling with infants and those needing special assistance. The ground staff then announced boarding for first class passengers, then for business class passengers and PPS Club members. They called in Star Alliance Gold and Krisflyer Elite members, followed by premium economy class passengers.

The local staff called the economy class passengers last. They asked these passengers to board according to their assigned groups. The whole boarding process only took 28 minutes.

The airline crew closed the aircraft doors at exactly 9:05 a.m. The aircraft was pushed back 10 minutes later, at 9:15 a.m. and taxied to the runway for take-off.

Inflight Hard & Soft Product

This Singapore-Manila flight was operated by one of Singapore Airlines’ Airbus A350-900 aircraft. The plane sports the regional seat configuration with 40 lie-flat business class seats and 263 standard economy seats. According to SeatGuru, each business class seat has a 60-inch seat pitch and a 28-inch seat width. The seats have a 1-2-1 configuration, with each seat having direct aisle access. All business class seats are equipped with a large personal entertainment screen paired with noise-canceling headphones. Each seat also includes a pillow, a blanket, several storage spaces, and a large tray table.

Business Class Seat

Economy class seats have a seat pitch of 28 inches and a seat width of 18 inches, slightly bigger than the Boeing 787-10’s 17.5-inch seat width. Each seat comes with a spacious leg room, an adjustable headrest, and a personal entertainment screen. Seats also feature a seat pocket with inflight safety cards, a foldable tray table with mirror, a coat hook, small storage space below the screen, a foldable cup holder, a USB charging outlet, a comfortable pillow, and a universal power outlet in between seats. Blankets, face masks, and disinfectant surface wipes are available upon request.

I got window seat 64A for this 3.5-hour flight to Manila. I believe the airline provides more than what a passenger needs for a short-haul flight.

INFLIGHT BREAKFAST SERVICE

Singapore Airlines served complimentary breakfast meals on this short-haul flight to Manila. The airline has let go of physical menu cards and incorporated them into the inflight entertainment system and the onboard connectivity service. The airline has also brought back the appetizer that went missing during the pandemic.

The cabin crew offered traditional fried carrot cake and sausages with scrambled eggs as main options. They gave out the meals with fresh fruits, a fruit yoghurt, a bread roll with butter, a bottle of water, and a drink of choice – coffee, tea, wine, beer, soft drinks, water, or juice. After the meal service, the crew went around for the second time and offered water, coffee, and tea to those who wanted them.

I went for the traditional meal option, which was the Singapore fried carrot cake (fried savory radish-rice flour cake with prawns and picked turnips). I got it with a glass of apple juice and enjoyed the breakfast meal. I was impressed by the large mains portion the airline provided for this main option. I was full after the tasty meal.

I admire the airline for using metal cutlery and recyclable food containers during meal service. It helps a lot in eliminating solid waste; it is environment-friendly. I hope they can find a sustainable alternative to plastic cups.

After the breakfast service, I asked for a glass of my Singapore Airlines staple, the Singapore Sling. I was given the drink after a few minutes, and I finished it just in time for landing.

INFLIGHT ENTERTAINMENT

Singapore Airlines’ entertainment system, Krisworld, offers thousands of options for passengers to choose from. It has hundreds of movies, television series, and music albums from different parts of the world. It also has games and local Singaporean media for passengers to enjoy. It also features an inflight map, which shows the plane’s current position, its flight path, and other flight-related details. All these entertainment options can be accessed via the touch-screen personal monitors found in front of every seat.

The personal entertainment screen of rear economy bulkhead seat 55D is mounted on the wall. It still has the touch-screen feature but is mostly controlled using the remote due to its far and high position. It can still personalize the entertainment experience by logging in using your Krisflyer membership number. It has the same moving inflight map feature. The only thing it lacks is the presence of cameras, which passengers can view during the flight.

INFLIGHT CONNECTIVITY

Since July 2023, Singapore Airlines has offered complimentary unlimited onboard Wi-Fi access on all its flights, except for flights operated by Boeing 737-800s. Passengers are required to log in using their Krisflyer accounts to use the onboard Wi-Fi service. Those not registered with Krisflyer can register during the flight to access the said service.

I connected to the onboard Wi-Fi service, but I got a very slow internet connection despite the ‘11 Mbps’ registered speed. I stopped using it, and I just watched a movie while waiting for landing.

LAVATORY

I did not have the chance to visit the lavatory on this 3.5-hour flight. The seatbelt sign was turned on for most of the flight due to turbulence.

Cabin Crew Service

The cabin crew service on this flight was the usual warm, friendly, and hospitable SQ service. The crew welcomed us during boarding, served us during meal service, and sent us off during disembarkation with their biggest smiles. They also did their best to serve all means and attend to everyone’s requests despite the frequent flight turbulence. They were apologetic for the frequent meal service suspensions brought about by turbulence.

Disembarkation & Luggage Claim

The aircraft was parked at Gate 112 of Ninoy Aquino International Airport Terminal 3. All passengers disembarked in an orderly manner, went through immigration, and claimed checked-in bags at the arrival hall.

Flight Experience

Despite the never-ending turbulence, I still had a nice flight with Singapore Airlines on this regional service from Singapore to Manila, Philippines. Allow me to share with you the positives and negatives of this specific flight.

Let us start with the good things. First, I only paid $497 (US dollars) or ₱27,845.92 in local currency for this 4-sector ticket from Manila to Australia and back. I got more than I actually paid for because I enjoyed the following ticket inclusions: a 25-kilogram check-in baggage allowance, a 7-kilogram carry-on allowance, inflight meals and snacks, personal entertainment screens on all flights, and a 5-star flight experience with a well-trained and passionate cabin crew.

Second, I had an easy transit experience at Singapore Changi Airport. The airport terminal was complete with all signage and directions to our assigned boarding gate for this flight. It also had a long list of features and amenities that all passengers could enjoy during their layovers. I have been to many airports around the world, and I can confidently say that Singapore Changi Airport is one of the world’s best, if not the best in current times.

Third, the breakfast offerings on this flight were tasty and flavorful. I got the popular local breakfast option, and I can tell you that it was a complete turnaround of the meals on the previous Brisbane-Singapore flight. The main dish tasted great, and it had a larger serving size than usual. I will not hesitate to get it again in case it is offered on my next SQ flight.

Let us move on to the not-so-good stuff of this flight. First, the rear cabin temperature was a bit hot compared to the previous flights. The absence of individual air vents made it even worse. Second, the inflight Wi-Fi connection worked very slowly. It took some time to load a website or even send a message via Facebook and WhatsApp.

Lastly, the flight had more turbulence than usual. The seatbelt sign was turned on most of the time. The cabin crew had to suspend the breakfast service several times due to turbulence. It was not the airline’s fault, but somehow it still affected the flight experience. I encountered the same level of turbulence last July 2022 on the same route but on another Singapore Airlines flight SQ 916.

Despite the turbulent ride back to Manila, I still enjoyed this short final hop onboard SQ 910. I do not mind taking the same onward flight to Manila if I ever fly from other Singapore Airlines destinations outside Southeast Asia in the future.

Allow me to share with you some details of this flight to Manila:

Airline: Singapore Airlines
Flight Date: 4 September 2023
Flight Number: SQ 910
Route: Singapore (SIN) to Manila, Philippines (MNL)
Duration: 3 hours and 37 minutes
Seat Number: 64A
Aircraft: Airbus A350-941
Aircraft Registration: 9V-SHD
Engines: 2 x Rolls-Royce Trent XWB
Age: 4.6-years-old
Delivered: January 2019

Thank you for joining me in today’s flight report. I hope I gave you a comprehensive review of how it is flying with Singapore Airlines on this busy route from Singapore to Manila.

Have you flown with Singapore Airlines in the past? How was your flight experience? Are you looking to book a ticket with the airline soon? If yes, let me know if you have questions so I can respond to them. post your questions in the comments section below. You may also send them via e-mail to contact@thewkndtravel.com.

I hope you can check out my previous flight reports with Singapore Airlines and other airlines like Emirates, EVA Air, Air France, Vietnam Airlines, Cebu Pacific Air, and Philippine Airlines. I hope you also look forward to more flight reports in the future.

Before you go, I hope you can like, follow and share my social media pages – Facebook and Instagram. This will help me increase my reach; it will also keep you up-to-date with the latest blog posts, itineraries and flight reports on this website. Thank you and see you in the next flight report!

PS. Photos were taken using my OnePlus 9 Pro.

Flight Report: SINGAPORE AIRLINES SQ 246 – Brisbane to Singapore – Underwhelming Catering but Sensational Cabin Crew Service on an Overnight Flight to the Lion City [September 2023]

After spending over a week in Australia, it was time to go home. I, together with my parents, flew with Singapore Airlines from Brisbane to Manila, with a 3.5-hour stop in Singapore. Allow me to share with you in today’s flight report how the sensational cabin crew service saved the disappointing and underwhelming catering onboard Singapore Airlines flight SQ 246 from Brisbane to Singapore.

In case you missed it, I wrote about our flights to Australia with Singapore Airlines. I hope you can check both SQ 921 from Manila to Singapore and SQ 231 from Singapore to Sydney. I also shared with you how our domestic Virgin Australia flight VA 943 from Sydney to Brisbane went.

Singapore Airlines

Singapore Airlines is Singapore’s national carrier. This award-winning world-class airline is based at one of the world’s best airports, Singapore Changi Airport. The airline started as Malayan Airways in 1947; it then rebranded, and commenced operations as Singapore Airlines in 1972. The airline has been a top contributor in terms of the world’s revenue passenger kilometers and the number of international passengers carried worldwide.

The airline currently flies to over 70 destinations in more than 30 countries across five continents. Singapore Airlines is one of the leading carriers in the Southeast Asian Region with the help of its low-cost subsidiary, Scoot. The airline’s previous regional subsidiary, Silk Air, has been incorporated into SQ’s operations as of March 2021.

Singapore Airline flies a modern aircraft fleet consisting of the Airbus A350, Airbus A380, Boeing 777, Boeing 787 Dreamliner, Boeing 737 Max, and Boeing 737-800 NG. The airline is the world’s largest Airbus A350-900 operator, with 63 currently in service and two more on order. 7 of the 65 Airbus A350’s in service have the ultra-long range (ULR) premium (only business and premium economy class) configuration. These ULRs are mostly used on North American routes.

Singapore Airlines is a full-service carrier. It means that every flight includes all the necessary in-flight amenities and services you can think of. All SQ tickets include free check-in baggage, meals, and in-flight entertainment. The airline has a frequent flyer program called KrisFlyer & PPS Club. The airline is a member of the Star Alliance, one of the world’s biggest airline alliance networks.

Singapore Airlines is not a new airline on this website. In fact, it is the second-most-reviewed airline after Cebu Pacific Air.

In case you missed it, I post reviews & features of my flights since June 2019. I’ve covered airlines such as EVA Air, Indonesia Air Asia, Emirates, Singapore Airlines, Philippine Airlines, and Cebu Pacific Air. All posts about these flights are found under the Flight Reports category.

Airfare

Last year, I got lucky to score affordable tickets to Australia with one of the world’s best airlines, Singapore Airlines. Believe it or not, this return ticket from Manila to Sydney via Singapore and Brisbane to Manila via Singapore only cost me $497 (US dollars). I got charged by my bank ₱27,845.92, including the foreign transaction service fee.

This affordable SQ ticket includes 25 kilograms of checked baggage allowance, 7 kilograms of carry-on baggage allowance, inflight meals and snacks, personal entertainment screens on all flights, and a 5-star flight experience with a well-trained cabin crew. Considering the ticket was booked only 5 months before the intended flight date, this was a bang for the buck. It was definitely a steal.

Do you want to know the difference between a full-service and a low-cost airline? Check out my previous post detailing the differences of these 2 types of airlines.

Travel Requirements

Philippine passport holders are only required to present their valid passports and the E-Travel QR code upon entering the country’s borders. Non-Philippine passport holders may be required to present other requirements, such as a valid visa or onward departure ticket. These requirements vary from one nationality to the other. It is always best to check with the relevant authorities regarding the updated entry requirements.

Before The Flight

Unlike previous Singapore Airlines flights, I did not receive any business class upgrade offers for this SQ 246 flight. I only got a flight check-in reminder on the airline’s mobile application 48 hours before this flight.

Upon getting the said check-in notification, I immediately chose our seats for both Brisbane to Singapore and Singapore to Manila flights and checked-in for both flights. Singapore Airlines allows its passengers to choose their seats for free during mobile or web check-in.

Aircraft & Flight Information

This Brisbane-Singapore SQ 246 flight was operated by a 3-year-old (at the time of the flight) Airbus A350-900 aircraft. This plane, delivered in October 2020, features the airline’s regional configuration with 40 lie-flat business class seats and 263 economy class seats.

Flight SQ 245 took off from Brisbane International Airport at 12:04 a.m. and landed at Singapore Changi Airport 22 minutes ahead of schedule at 5:22 a.m. local time. The flight took 7 hours and 18 minutes, a few minutes shorter than its declared flight time.

Ground & Airport Experience

Singapore Airlines departs from Brisbane International Airport Terminal 1 (International Terminal).

CHECK-IN

Check-in opened 3 hours and 30 minutes before the scheduled departure. All passengers are asked to check in and print boarding passes and luggage tags via the self-check-in kiosks. After this, passengers need to drop their luggage at the bag drop counters.

I printed our boarding passes and luggage tags on the self-check-in kiosks. Then, together with my parents, I walked to the self-bag drop counters to leave our bags. An airline ground staff member approached us during bag drop and offered her assistance.

The check-in and bag drop process only took us 10 minutes. Fast and efficient!

PRE-DEPARTURE

After check-in, I went through security and immigration and spent the rest of the night in the pre-departure area. There is not much to do inside Brisbane Airport’s international terminal apart from enjoying the tropical vibe of the pre-departure area.

BOARDING

The ground staff announced boarding commencement at 11:08 p.m. They first called passengers traveling with infants and those needing special assistance. The ground staff then announced boarding for first class passengers, then for business class passengers and PPS Club members. They called in Star Alliance Gold and Krisflyer Elite members, followed by premium economy class passengers.

The staff called the economy class passengers last. They asked these passengers to board according to their assigned groups. The whole boarding process took 30 minutes.

The airline crew closed the aircraft doors at exactly 11:38 p.m. The aircraft pushed back two minutes later, at 11:40 p.m. and taxied to the runway for take-off.

Inflight Hard & Soft Product

SEAT FEATURES

This Singapore-Brisbane flight was operated by one of Singapore Airlines’ Airbus A350-900 aircraft. The plane sports the regional seat configuration with 40 lie-flat business class seats and 263 standard economy seats. According to SeatGuru, each business class seat has a 60-inch seat pitch and a 28-inch seat width. The seats have a 1-2-1 configuration, with each seat having direct aisle access. All business class seats are equipped with a large personal entertainment screen paired with noise-canceling headphones. Each seat also includes a pillow, a blanket, several storage spaces, and a large tray table.

Economy class seats have a seat pitch of 28 inches and a seat width of 18 inches, slightly bigger than the Boeing 787-10’s 17.5-inch seat width. Each seat comes with a spacious leg room, an adjustable headrest, and a personal entertainment screen. Seats also feature a seat pocket with inflight safety cards, a foldable tray table, a coat hook, small storage space below the screen, a USB charging outlet, a comfortable pillow, and a universal power outlet in between seats. Blankets, face masks, and disinfectant surface wipes are available upon request.

I got aisle rear economy bulkhead seat 55D in the middle section on this 7-hour overnight flight to Singapore. I had more than usual leg room and did not worry about reclining seats throughout the flight. The only downside to having this seat is the frequent disturbance I get from people using the lavatory in front of me.

INFLIGHT MEALS

Singapore Airlines served supper and early morning refreshments on this Brisbane-Singapore flight. The dinner, snack, and drink options can be found in the airline’s inflight portal, Krisworld. The airline got rid of physical menus during the pandemic.

A little over an hour after take-off, the cabin crew served dinner. They offered two types of mains: wok-fried beef in oyster sauce with egg noodles and chicken and mushroom ragout. They served the mains with farro, corn and red bean salad, cheese and crackers, a bread roll and butter, a bottle of water, and a drink of choice – coffee, tea, wine, beer, soft drinks, water, or juice. The crew went around for the second time to serve iced cream for dessert and coffee, tea, or water to those who wanted.

2.5 hours before landing, the cabin crew commenced the refreshments service. They offered chicken pies and cheese and vegetable relish on ciabatta for snacks. They distributed these with coffee, tea, water, and/or fruit juice.

I went for the noodle option for dinner and got the chicken pies for refreshments. I was disappointed because both options tasted bland and lacked flavor. My parents had the same comments about the chicken and mushroom ragout dinner option. The only thing I enjoyed in the dinner service was the salted caramel ice cream.

An hour after dinner, I asked the crew if they had snacks, chips, or nuts. I told the crew I did not like the meal. Cabin crew Celine immediately said sorry and advised me she would find something for me. She came back after a few minutes and gave me two packs of biscuits, another serving of salted caramel ice cream, and a cup of water.

The catering on this flight was disappointing and underwhelming. A massive thank you to the salted caramel ice cream and to cabin crew Celine for saving the inflight meal experience.

INFLIGHT ENTERTAINMENT

Singapore Airlines’ entertainment system, Krisworld, offers thousands of options for passengers to choose from. It has hundreds of movies, television series, and music albums from different parts of the world. It also has games and local Singaporean media for passengers to enjoy. It also features an inflight map, which shows the plane’s current position, its flight path, and other flight-related details. All these entertainment options can be accessed via the touch-screen personal monitors found in front of every seat.

The personal entertainment screen of rear economy bulkhead seat 55D is mounted on the wall. It still has the touch-screen feature but is mostly controlled using the remote due to its far and high position. It can still personalize the entertainment experience by logging in using your Krisflyer membership number. It has the same moving inflight map feature. The only thing it lacks is the presence of cameras, which passengers can view during the flight.

INFLIGHT CONNECTIVITY

In July 2023, Singapore Airlines started offering complimentary, unlimited onboard Wi-Fi access on all its flights, except for flights operated by Boeing 737-800s. Passengers are required to log in using their Krisflyer accounts to use the onboard Wi-Fi service. Those not registered with Krisflyer can register during the flight to access the said service.

The Wi-Fi connection onboard this flight worked well. It allowed me to post an Instagram story while cruising 30,000 feet above sea level. Props to Singapore Airlines for giving free access to its Krisflyer members.

LAVATORY

The middle economy class lavatories on this Airbus A350 aircraft were kept fragrant and clean throughout the flight. The cabin crew checked and cleaned these lavatories frequently. These also had amenities (dental kits and hand moisturizer) that passengers might need during the flight.

CABIN CREW SERVICE

The cabin crew service on this flight was sensational. In fact, the excellent service, paired with the salted caramel ice cream service, saved the flight experience against the disappointing inflight catering. The cabin crew assigned to our area, Celine, started the dinner service by asking how I was, what I wanted for dinner, and even offering her specialty drink (which was super good) as the drink option.

Celine also apologized when she found out that I was not happy with the dinner food. She gave me lemon crackers and another serving of salted caramel ice cream to make up for it. She made sure that my parents and I had an enjoyable flight to Singapore. A big shoutout to Celine, a wonderful SQ cabin crew member, for making our flying experience a memorable one.

Disembarkation & Luggage Claim

Upon arrival at Singapore Changi Airport, the aircraft taxied to Terminal 3 Gate B9 for proper disembarkation. For some strange reasons, the inflight screens did not flash the onward assigned gates for passengers with connecting flights. The cabin crew announced which luggage belt number the checked bags would have available for claim. The luggage claim information was also flashed in the Singapore Airlines mobile application.

Disembarkation went by quickly. My parents and I found ourselves inside Singapore Changi Airport Terminal 3 in no time. We went to the nearby food court to get some breakfast because we were too hungry. We spent the rest of our layover in the food court and outside the assigned gate for our connecting flight to Manila.

Flight Experience

This pretty much sums up my Brisbane-Singapore SQ 246 flight with Singapore Airlines onboard their modern Airbus A350-900 aircraft. The flight may not be as ideal as my previous Singapore Airlines flights, but it still went smoothly. Allow me to share both the good and the bad about this flight.

First, the 4-sector ticket only cost me $497 (US dollars) or around ₱27,845.92 in local currency. The ticket itself was already a big win because it included 25 kilograms of checked baggage allowance, 7 kilograms of carry-on allowance, inflight meals, and personal entertainment screens on all four flights. It was definitely a steal.

Second, Singapore Airlines’ check-in system at Brisbane Airport was modern, quick, and efficient. The airline used automated check-in machines and bag drop counters for all passengers. Several ground staff were also present in case a passenger needed help or assistance during the process. Third, I got assigned to a bulkhead economy class seat for this overnight flight to Singapore. Thanks to this seat, I enjoyed extra leg room for the whole 7-hour flight.

Fourth, the aircraft’s Wi-Fi connection worked well during the flight. I managed to post a real-time Instagram story during the flight. Fifth, the salted caramel ice cream and the impressive cabin crew service saved this flight from the disappointing dinner and refreshment mains. The cabin crew assigned to my area, cabin crew Celine, gave sensational service throughout the flight. She embodied and showed me and my parents how SQ hospitality should be, despite the odds.

This flight was not all good; it also had its misses. First, both dinner mains and snack offerings were disappointing and underwhelming. The meals tasted bland and lacked flavor. Good thing the dinner service came with a tasty salted caramel ice cream for dessert.

Second, I noticed that the bulkhead economy personal entertainment screens were placed higher than the usual screens. I also saw that the screens were somewhat visible to the people behind me. Third, I might have missed it, but I believe the economy bulkhead seats do not have a cup holder or mirror in the seat features.

Lastly, I did not see the connections list on the personal entertainment screens when we were about to land at Singapore Changi Airport. I know the airline normally flashes the connecting flight information a few minutes before landing, but I did not see that usual feature on the screens before landing.

Nevertheless, I am glad that I chose to fly with Singapore Airlines for this Australian trip with my parents. I cannot wait to fly with them again in the future.

Here is a summary of the geeky details of this flight:

Airline: Singapore Airlines
Flight Date: 3 September 2023
Flight Number: SQ 246
Route: Brisbane, Australia (BNE) to Singapore (SIN)
Duration: 7 hours and 18 minutes
Seat Number: 55D
Aircraft: Airbus A350-941
Aircraft Registration: 9V-SHR
Engines: 2 x Rolls-Royce Trent XWB
Age: 3-years-old
Delivered: October 2020

Thank you for joining me in today’s flight report. I hope I gave you a comprehensive review of how it is flying with Singapore Airlines on this intercontinental Brisbane to Singapore route.

Have you flown with Singapore Airlines in the past? How was your flight experience? Are you looking to book a ticket with the airline soon? If yes, let me know if you have questions so I can respond to them. post your questions in the comments section below. You may also send these questions via e-mail to contact@thewkndtravel.com.

I hope you can check out my previous flight reports with Singapore Airlines and other airlines like Emirates, EVA Air, Air France, Vietnam Airlines, Cebu Pacific Air, and Philippine Airlines. I hope you also look forward to more flight reports in the future.

Before you go, I hope you can like, follow and share my social media pages – Facebook and Instagram. This will help me increase my reach; it will also keep you up-to-date with the latest blog posts, itineraries and flight reports on this website. Thank you and see you in the next flight report!

PS. Photos were taken using my OnePlus 9 Pro.

Flight Report: VIRGIN AUSTRALIA VA 943 – Sydney to Brisbane – Quick Interstate Hop to Australia’s River City [August 2023]

In August 2023, I flew to Australia with my parents for a week-long vacation and family visit. I toured them around Sydney for the first three days, and I brought them to my aunt (my dad’s sister) in Brisbane for the remainder of the trip.

I have been to both Sydney and Brisbane in 2018, so I will no longer write about our itineraries. I hope you can check out my posts about these previous trips here: Exploring SYDNEY By Foot Part 1 – Heritage Sites Within The City, Exploring SYDNEY By Foot Part 2 – City Icons, Alleys & Harbours, BONDI BEACH & COOGEE BEACH – A Short Trip To Two of Sydney’s Suburban Beaches, and BRISBANE Weekend.

I flew to Sydney from Manila with Singapore Airlines on board flight SQ 921 from Manila to Singapore and flight SQ 231 from Singapore to Sydney. I wrote about these two flights in my previous flight reports. I hope you can also check them out. After three days in Sydney, I, together with my parents, flew with Virgin Australia on their domestic service from Sydney to Brisbane on flight VA 943. I will share with you details about this quick interstate hop on this newest flight report feature.

Virgin Australia

Virgin Australia is an Australian-based airline founded by British businessman Richard Branson (founder of Virgin Group) and Australian businessman Brett Godfrey. Previously known as Virgin Blue, the airline commenced operations the following year as a low-cost carrier. The airline started growing its route network and market share after the collapse of Ansett Australia in 2001. It eventually became the country’s second-largest airline after the national carrier, Qantas. The airline went through a massive transformation in 2011, offered business class products, and changed its name to Virgin Australia.

In April 2020, Virgin Australia went into voluntary administration due to the financial impacts of the COVID-19 pandemic. A few months later, American private investment company Bain Capital agreed to take over the airline management and bring the airline back to the skies.

As of writing, Virgin Australia flies to over 30 domestic and international destinations using over 80 Boeing-only aircraft. It operates its Boeing 737 aircraft from its main hubs in Sydney, Melbourne, and Brisbane and its secondary hubs in Adelaide and Perth. The airline is not part of an airline alliance, but it has codeshare and interline agreements with many of the world’s carriers. It also has its own frequent flyer program called Velocity Frequent Flyer.

Virgin Australia is a semi-full-service carrier, like Air France. The airline provides inflight refreshments on their short domestic routes. It also offers a complimentary check-in baggage allowance, but it will depend on the purchased fare bundle: Lite, Choice, Flex, and Business. It also offers basic (lite) fares, which only include a 7-kilogram carry-on baggage allowance. Any additional services outside the fare bundles are available for purchase during initial booking or up to hours before the scheduled flight. The airline offers inflight entertainment via the passengers’ personal devices.

In case you missed it, I post reviews & features of my flights since June 2019. I’ve covered airlines such as EVA Air, Indonesia Air Asia, Emirates, Singapore Airlines, Philippine Airlines, and Cebu Pacific Air. All posts about these flights are found under the Flight Reports category.

Airfare

I booked this ticket a little over 3 months before the intended flight date and paid 109 AUD per person ~ roughly ₱4,000 including foreign conversion service fees. I got the Choice fare option, which includes 7 kilograms of carry-on baggage, 23 kilograms of checked luggage, a complimentary standard seat, and the usual domestic onboard service.

Domestic airfares in Australia are, by nature, expensive. These fares only get cheap when flying basic (no add-ons), booked way in advance, or when offered during seasonal promotions. I flew with Virgin Australia on the same route back in 2019 and paid a higher fare for a basic fare bundle for a Saturday morning flight. I guess that is how domestic fares are in Australia.

Do you want to know the difference between a full-service and a low-cost airline? Check out my previous post detailing the differences of these 2 types of airlines.

Travel Requirements

Flying domestically in Australia only requires the usual identification document. As a tourist, I presented my passport and printed boarding pass at the bag-drop counter.

In case you missed it, I wrote about the steps on how to get an Australian tourist visa. I hope you can check out this quick guide.

Before The Flight

Virgin Australia sent five emails before this flight happened. 7 days before the flight, I got an email offering me to bid for a business class seat. Two days later, I got another email offering to upgrade my standard seat to an EconomyX seat for more legroom and priority boarding. I also got a reminder to purchase additional baggage allowances in case I need to.

3 days before the flight, I got the same upgrade bid offer email I got a week before the flight. 2 days before the flight, I got 2 emails from the airline: the first email reminding me about my flight, the ticket inclusions, airport procedures, and flight check-in reminder, and the second email solely explaining the online check-in to airport procedures. The contents of these two emails are pretty much the same, only with different email layouts and sending schedules.

Kudos to Virgin Australia for offering these add-ons and for keeping their upcoming passengers aware of everything about the upcoming flight.

Aircraft & Flight Information

This Sydney-Brisbane Virgin Australia flight utilized a 5.8-year-old (at the time of the flight) Boeing 737-800 Next Generation aircraft. The next generation aircraft, delivered to the airline in November 2017, has 8 business class seats in a 2-2 configuration and 168 economy class seats in the standard 3-3 layout.

The flight took off from Runway 34R/T6 of Sydney Kingsford Smith Airport at 1:14 p.m., headed north, and landed at Brisbane Airport 5 minutes ahead of schedule at 2:25 p.m. This domestic flight only took 1 hour and 11 minutes.

Ground & Airport Experience

Virgin Australia’s domestic flights depart from Sydney Kingsford Smith Airport Terminal 2.

CHECK-IN

Upon arrival at Sydney Airport Terminal 3, I went to the Virgin Australia check-in counters on the left side of the terminal building. I checked in for the flight using the self-service check-in kiosks and printed my boarding pass and luggage tag. After this, I went to the bag-drop counter and surrendered my check-in luggage.

This efficient check-in process only took me 10 minutes to finish. The ground staff at the bag drop counter was nice and friendly.

PRE-DEPARTURE

After check-in and bag drop, I went through a security check and went to our assigned gate, Gate 38. I left my dad in the pre-departure area and went to the food court with my mom to get food for lunch. I, together with my mom, walked back to Gate 38, had our lunch there, and waited for boarding to start.

BOARDING

Boarding commenced at 12:33 p.m. The ground staff asked business class and priority passengers to board the aircraft first. Then, they asked the economy class passengers to board next. The crew asked passengers assigned to rows 1 to 14 to board using the jet bridge. They advised passengers with seat numbers 15 to 30 to board using the stairs at the back of the aircraft.

The boarding process only took 15 minutes. The airline crew closed the aircraft doors at 12:48 p.m. The aircraft was pushed back 11 minutes later, at 12:59 p.m. and taxied to the runway for take-off.

Inflight Hard & Soft Product

SEAT FEATURES

This Sydney-Brisbane flight was operated by a Boeing 737-800 next-generation aircraft. This aircraft featured 8 recliner business class seats on a 2-2 layout and 168 regular economy class seats on a 3-3 configuration.

According to our friends at SeatGuru, each business class recliner seat has a seat pitch of 37 inches and a seat width of 19.5 inches. These seats have thicker and softer padding and adjustable head rests. They also feature portable entertainment systems, individual reading lights, overhead air vents, and power sockets.

On the other hand, each economy class seat has a seat pitch of 30 inches and a seat width of 17 inches. The seat also features leather seatback padding with adjustable headrests, a normal tray table, a seat pocket with a safety card and inflight connectivity card, an individual air vent, and a personal reading light. The economy class seat does not feature a personal entertainment screen.

I got window seat 17F for this short hop to Brisbane. I found the seat to be nice and comfortable for this 1.5-hour flight.

INFLIGHT SNACK SERVICE

Virgin Australia offered complimentary drink service on this flight to Brisbane. The cabin crew offered water, coffee, and tea to all passengers. They advised that snacks and other drink options are available for purchase and directed all passengers to check the inflight menu for these options.

Back in 2018, I remember Virgin Australia offering a complimentary granola snack and a drink of choice (coffee, tea, water, juice, or soda) on the same Sydney to Brisbane route. It was sad to see that they no longer offered the free snack on this short domestic flight.

INFLIGHT ENTERTAINMENT

The airline offered inflight entertainment options to all passengers via the passengers’ personal screens. They made ‘Virgin Australia Entertainment’ available for free via the passengers’ personal devices. The entertainment options include movies, series, and a moving inflight map. All the passengers need to do to access this system is connect to the onboard Wi-Fi connection.

INFLIGHT CONNECTIVITY

Virgin Australia offered a paid Wi-Fi service on this flight to Brisbane. They have two available flight Wi-Fi passes: a 30-minute pass for 9.75 AUD and a flight pass (for the entire flight duration) for 14.95 AUD.

I did not connect to the paid Wi-Fi service since it was only a short domestic flight. Also, I believe the rates seem to be on the high-end price tier compared to internet passes offered by other carriers.

LAVATORY

I did not visit the plane’s lavatory on this 1.5-hour flight from Sydney to Brisbane. I did not want to disturb my parents, who slept throughout the flight.

Cabin Crew Service

The cabin crew service on this flight was just alright. The crew did their job, assisted the passengers, and served snacks and drinks. Nothing more, nothing less.

Disembarkation & Luggage Claim

Disembarkation was quick, orderly, and efficient. The plane reached the assigned gate 10 minutes after landing. Business class passengers got off the plane first. Economy passengers deplaned row by row.

Luggage claim was also quick. We got our checked bags within 10 minutes from the time we got off the plane. Brisbane Airport’s domestic arrivals area is small and easy to navigate around.

Flight Experience

It was a usual flight with Virgin Australia. It was my second time flying the airline, but it was my first after it survived going under during the pandemic. I have noticed some changes in the service, but I think they are understandable given what happened a few years ago.

Some parts of the flying experience stood out to me. First, the airline’s check-in and bag drop processes were quick and efficient. It even included fast-track security. Second, Virgin Australia’s boarding process is fast and unique, given that the airline uses jet bridges. They board passengers from both the jet bridge and the rear door through the stairs.

Third, the airline notifies their passengers through the mobile application once their check-in luggage is loaded onto the aircraft. Fourth, the inflight entertainment option on personal devices is always a bonus in the age of low-cost flying. Lastly, the airline still provides complimentary on-board drinks (coffee, tea, or water) on short domestic flights like this to Brisbane.

This flight was not all good; it also had its misses. First, I noticed the reduction on inflight snack service. The airline removed the complimentary snack (granola bar) and other drink options such as soda and fruit juices which they served back in 2018.

Second, the inflight Wi-fi prices are expensive. Other airlines, like Emirates, offer Wi-Fi access at cheaper prices, while Singapore Airlines offers it for free to all Krisflyer members. Lastly, the airline sent a lot of pre-flight reminders and offers. I received five promotional emails within 7 days. I believe that is too much. These promotional offers and emails are fine if they are not sent this often.

Nevertheless, I still had a nice flight with Virgin Australia. I will still consider them for my future flights within Australia, especially when their competitor offers more expensive flights.

Here are some details of this flight:

Airline: Virgin Australia
Flight Date: 30 August 2023
Flight Number: VA 943
Route: Sydney, Australia (SYD) to Brisbane, Australia (SYD)
Duration: 1 hour & 11 minutes
Seat Number: 17F
Aircraft: Boeing 737-800 Next Generation
Aircraft Registration: VH-YWD
Engines: 2 x CFM International Engines
Age: 5.8-years-old
Delivered: November 2017

Have you flown Virgin Australia recently? How was your experience? Will you fly them again soon or by any chance have questions about anything mentioned above? Feel free to share your ground and flight experiences or post your questions in the comments section below. You may also send them via e-mail to contact@thewkndtravel.com.

Thank you for joining me in today’s flight report. I hope you can check out my previous flight reports with Singapore Airlines, Emirates, EVA Air, Air France, Vietnam Airlines, Cebu Pacific Air, and Philippine Airlines. I hope you also look forward to more flight reports in the future.

Before you go, I hope you can like, follow and share my social media pages – Facebook and Instagram. This will help me increase my reach; it will also keep you up-to-date with the latest blog posts, itineraries and flight reports on this website. Thank you and see you in the next flight report!

PS. Photos were taken using my OnePlus 9 Pro.

Flight Report: SCOOT TR 390 – Singapore to Manila – Affordable Low-Cost Afternoon Flight Back to Manila [March 2023]

Last March, I flew to Singapore for 5 days and 4 nights with my relatives. We celebrated my cousins’ birthdays by walking around the Lion City, enjoying the rides at Universal Studios Singapore and watching the beautiful sea creatures at the S.E.A. Aquarium.

I have been to Singapore a lot of times in the past so I will not write about this trip. Instead, I will share with you my flight experience with a Singapore-based airline – Scoot. A few weeks ago, I shared with you how my Manila to Singapore flight on Scoot TR 397 went. Today, I will elaborate my experience with Scoot on TR 390 from Singapore to Manila. Join me in today’s flight report as I discuss why this flight was worth every peso.

Planning to fly to Singapore soon? It is not a cheap country to visit. I have been there a few times and I want to share to you some hacks on how explore the country on a budget. Check out this Tuesday Tip post on how to save some cash while in Singapore!

Scoot

Scoot is a Singapore-based low-cost carrier that is wholly-owned by the Singapore Airlines Group. This low-cost subsidiary was first announced by Singapore Airlines in 2011. It took its first flight back in June 2012. Over the years, the airline has expanded its network from the neighboring Southeast and South Asian countries, up to North Asia (China, Taiwan, Japan and South Korea), to Australia and even far west to Greece and Germany. In 2017, Scoot merged with another airline – TigerAir Singapore – with Scoot as the surviving entity.

In case you missed it, I post reviews & features of my flights since June 2019. I’ve covered airlines such as EVA Air, Indonesia Air Asia, Singapore Airlines, Emirates & Cebu Pacific Air. All posts about these flights are found under the Flight Reports category.

Scoot is based in Singapore Changi Airport. It flies more than 50 Airbus A320, A321 and Boeing 787 aircraft to over 50 destinations across Asia, Australia and Europe. As of writing, it also has around 30 Airbus, Boeing and Embraer aircraft on order to join the fleet in the next few years.

The airline has adopted the frequent flyer program of its parent airline called KrisFlyer. It also has a codeshare partnership with its parent airline. Scoot is a member of Value Alliance – an alliance of low-cost carriers across Asia Pacific. Alliance members include our very own Cebu Pacific Air, Nok Air from Thailand and Jeju Air from South Korea. The airline also has partnerships with other airlines such as Virgin Australia, Aegean Airlines and Olympic Air.

Scoot is a low-cost carrier. The airline provides basic fares for an affordable price. Any extra flight perks like check-in baggage allowance, seat selection, inflight meals and inflight amenities can be purchased on top of the basic fare. This no-frills fare system allows the airline to offer low fares across their network.

Do you want to know the difference between a full-service & a low-cost airline? Check out my previous post detailing the differences of these 2 types of airlines.

Airfare

My relatives and I booked our tickets 1.5 months before our intended flight dates and paid ₱9,758.39 each roundtrip. The competitors’ prices were way higher than Scoot’s at the time of booking.

This return ticket included a random seat assigned during check-in and 10 kilograms of carry-on baggage. It did not include check-in baggage and inflight snacks or meals. These ticket add-ons were available for purchase during initial booking and up to a few hours before the flight.

I believe this return ticket was affordable given tickets were booked relatively last-minute. Also, the ticket already included the high airport fees and taxes charged for flights from Singapore Changi Airport.

Travel Requirements

The Philippines has simplified its arrival procedure for all passengers and adopted an online travel declaration system. All arriving Filipino and non-Filipino passengers need to register in the online portal – www.etravel.gov.ph – and obtain a unique QR code to be presented upon arrival in the country.

Fully-vaccinated arriving passengers are exempted from providing a Covid-19 pre-departure test result. Partially or unvaccinated arriving passengers are still required to present a negative pre-departure test result. If unable to provide one, the passenger will be required to undergo a test upon arrival in the Philippines.

Please take note that some nationalities still require additional requirements such as a visa (if needed) or proof of onward ticket when entering the Philippines. These requirements can be changed anytime. It’s always best to check the Covid-19 Travel Information page of the airline you’ll be flying with to the Philippines.

Before the Flight

7 days before the flight, Scoot sent an e-mail reminding of the available add-ons for purchase. These add-ons include check-in baggage, preferred seats, meals, snooze kits, etc.

48 hours before the scheduled flight, the airline also sent an e-mail informing us that online check-in was now available. They also reminded us of the check-in process and the safety protocols for the flight.

A day before our flight, we checked in online and got our randomly assigned seats.

Aircraft & Flight Information

This Singapore to Manila Scoot flight TR 390 was operated by a 1.3-year-old Airbus A321neo aircraft. This neo aircraft, delivered to the airline in December 2021, has 236 seats in an all-economy class configuration.

The flight took off from Singapore Changi Airport at 3:23 in the afternoon and landed at Ninoy Aquino International Airport at 6:36 in the evening – 1 minute later than the scheduled time of arrival. The whole flight took 3 hours and 13 minutes.

Ground & Airport Experience

Scoot operates from Terminal 1 of Singapore Changi Airport.

CHECK-IN

We arrived at Singapore Changi Airport a few minutes past 12 noon. We headed over to the mobile check-in kiosks and later found out that we need to check-in via the regular check-in counters. Passengers travelling with kids are not eligible for kiosk check-in.

We walked to the regular counters and the nice guy checked us in for our flight. The whole process took less than 10 minutes for 3 adults and 2 kids. The regular check-in desks had no queue because most people use the check-in kiosks and the bag drop counters.

PRE-DEPARTURE

After check-in, we cleared immigration and headed to the food court for a quick grub. After lunch, we walked straight to Gate B7 and waited for the security lines to ease. Singapore Changi Airport is one of the few airports in the world that have the final security check in every boarding gate. The security process and boarding gates open only an hour before the scheduled flight departure.

BOARDING

Boarding commenced at 2:20 pm – exactly 30 minutes before the flight departure. Passengers who require assistance and those who availed of the BoardMeFirst add-on went inside the plane first. They were followed by those seated at the back of the plane. Passengers assigned in the front cabin boarded the plane last.

The cabin crew gave out masks and wipes to every passenger boarding the aircraft. The whole boarding process took 32 minutes; the aircraft doors closed at 2:52pm.

Inflight Hard & Soft Product

SEAT FEATURES

This flight to Manila used an all-economy class configured Airbus A321neo. The plane has 236 seats configured in a 3 x 3 set-up with a single aisle in between. According to SeatMaps website, the seats feature 28 to 29 inches of legroom and 18 inches of seat width.

Each seat features a decent recline, a foldable tray, a seat pocket with the aircraft safety card and onboard menu and a coat hook. The seat also comes with an individual air nozzle, a reading light and a crew call button. Unfortunately, the seats do not feature headrests, pillow and blanket and USB or universal power outlet.

I was assigned window seat 7A in the forward section of the cabin. I got a seat with a decent legroom and a perfectly-positioned window beside the seat.

INFLIGHT SNACK

Scoot does not offer complimentary inflight snack or meals onboard. Passengers can pre-book inflight meals up to days before the flight; they can also buy snacks and drinks during the onboard service. The snack service immediately commenced after the seatbelt sign has been turned off. The ‘shop’ remained open until 45 minutes before landing. I did not avail of any snack or meal on this short flight.

INFLIGHT ENTERTAINMENT

Scoot aircraft do not feature personal entertainment screens. Instead, they have a feature called ScootHub – an inflight portal accessible from the passenger’s mobile devices. ScootHub offers fun games, real-time flight map, magazine and other inflight features. In future, it will also offer food and drink order services and duty-free shopping.

INFLIGHT CONNECTIVITY

Scoot did not offer in-flight Wi-Fi on this short flight to Singapore. Passengers can connect to the onboard connection only to access ScootHub and not to use the internet or messaging applications.

LAVATORY

I was seated by the window and I did not have the chance to visit the lavatory on this 3.25-hour flight back to Manila. Besides, the front lavatory was always occupied by one passenger after another.

Cabin Crew Service

The cabin crew on this flight was more visible and noticeable on this flight compared to the Manila to Singapore flight on TR 397. The crew welcomed the passengers with the warmest greetings and distributed face masks and sanitary wipes upon boarding. They gave the same greetings when we deplaned in Manila. They were strict with the flight safety measures and made sure that all passengers complied during the flight.

Disembarkation & Baggage Claim

Disembarkation was a little chaotic because many passengers wanted to leave the aircraft as soon as the aircraft doors were opened. Upon leaving the aircraft, all passengers went through the E-travel QR check before going through immigration.

The whole immigration and baggage claim only took us 10 minutes. By the time we finished immigration, we already saw our bags and strollers at Baggage Belt B.

Flight Experience

It was an excellent flying experience with Scoot on flight TR 390 from Singapore to Manila. I would say that this flight was better than the Manila to Singapore leg because of Singapore Changi Airport – obviously one of the best in the world.

This flight has a long list of plus points than negatives. First, the return fare price was affordable and reasonable. The fares were competitive and cheaper than other low-cost cost airlines, like Cebu Pacific Air and Jetstar Asia, flying the same route. Second, the flight schedule was just perfect. It was ideal after hotel check-out and the arrival was in time for dinner here in the Philippines.

Check-in Kiosks at Changi
A321neo Legroom

Third, the airline’s 10-kilogram carry-on policy in economy is above the industry standard. Most full-service and low-cost airlines only allow up to 7 kilograms of carry-on luggage. The only airline I can think of that offers more in economy is Air France with 12 kilograms carry-on allowance. Fourth, the airline’s check-in system and process at Singapore Changi Airport is modern and efficient. There were no queues at all even if there were multiple Scoot flights departing during that period.

Fifth, Scoot’s inflight portal, ScootHub, is something worth noting. It is great to see low-cost airlines investing on this type of amenity for the passengers. Lastly, the airline provided face masks and sanitary wipes to passengers during boarding. It was something I did not expect from a low-cost carrier like Scoot.

This flight is not all good; it also had some minor inconveniences. First, the security process at the boarding gates took longer than expected. There were only 2 lines for more than 200 passengers. On top of this, the boarding dates only opened an hour before and boarding commenced 30 minutes after it opened. It was more of how the airport was designed but it was just a minor setback. Second, the disembarkation process was chaotic. Everyone was excited to stand up and leave the plane once the aircraft door was opened.

Nevertheless, it was still an amazing flight with Scoot. Will I fly them again? Yes! The airline may not have the 1-peso base fare but they still have a great product with competitive fares. The good schedule (for this flight – not the red eye ones) also adds value to it. Scoot has interesting and affordable long-haul routes which I aim to fly with in the future.

Here are the geeky flight details for our aviation enthusiasts out there:

Airline: Scoot
Flight Date: 28 March 2023
Flight Number: TR 390
Route: Singapore (SIN) to Manila (MNL) Philippines
Duration: 3 hours & 13 minutes
Seat Number: 7A (window seat)
Aircraft: Airbus A321-271NX
Aircraft Registration: 9V-NCF
Engines: 2 x Pratt & Whitney PW1100G engines
Age (at the time of the flight): 1.3 years old
Delivered: December 2021

Have you flown Scoot in the past? How was your experience? I hope you can share your flight experience in the comments section below. If not, I hope I convinced you to try them in the future. They are a good budget carrier! Do you have questions about anything mentioned above? Feel free to shoot me an e-mail to contact@thewkndtravel.com with your question.

Thank you for joining me in today’s Scoot flight report. I hope you can also check out my previous flight reports with Emirates, Singapore Airlines, Vietnam Airlines and Air France. All previous flight reports can be found under the Flight Reports category. Feel free to check them out. Please look forward to more flight reports in the future.

Before you go, I hope you can like and follow my social media pages – Facebook and Instagram. This will help me increase my reach; it will also keep you up-to-date with the latest blog posts and flight reports on this website. Thank you and see you in the next flight report!

PS. Photos were taken using my OnePlus 9 Pro.

Flight Report: SCOOT TR 397 – Manila to Singapore – Reasonably-Priced Early Morning Flight to the Lion City [March 2023]

Last March 2023, I flew to Singapore with my relatives to celebrate my cousin’s birthdays. We spent 5 days and 4 nights around the beautiful Lion City. We explored the usual areas and mostly went to the kid-friendly places such as the S.E.A. Aquarium and Universal Studios Singapore.

Unfortunately, I will not post our itinerary and trip details because it was just all fun, fun and fun with the kids. Instead, I will share with you the details of and experiences on our flights to and from Singapore with Scoot. Join me in today’s flight report as I go you through the first leg – our Manila to Singapore flight with Scoot on TR 397.

Planning to fly to Singapore soon? It is not a cheap country to visit. I have been there a few times and I want to share to you some hacks on how explore the country on a budget. Check out this Tuesday Tip post on how to save some cash while in Singapore!

Scoot

Scoot is a Singapore-based low-cost carrier that is wholly-owned by the Singapore Airlines Group. This low-cost subsidiary was first announced by Singapore Airlines in 2011. It took its first flight back in June 2012. Over the years, the airline has expanded its network from the neighboring Southeast and South Asian countries, up to North Asia (China, Taiwan, Japan and South Korea), to Australia and even far west to Greece and Germany. In 2017, Scoot merged with another airline – TigerAir Singapore – with Scoot as the surviving entity.

In case you missed it, I post reviews & features of my flights since June 2019. I’ve covered airlines such as EVA Air, Indonesia Air Asia, Singapore Airlines, Emirates & Cebu Pacific Air. All posts about these flights are found under the Flight Reports category.

Scoot is based in Singapore Changi Airport. It flies more than 50 Airbus A320, A321 and Boeing 787 aircraft to over 50 destinations across Asia, Australia and Europe. As of writing, it also has around 30 Airbus, Boeing and Embraer aircraft on order to join the fleet in the next few years.

The airline has adopted the frequent flyer program of its parent airline called KrisFlyer. It also has a codeshare partnership with its parent airline. Scoot is a member of Value Alliance – an alliance of low-cost carriers across Asia Pacific. Alliance members include our very own Cebu Pacific Air, Nok Air from Thailand and Jeju Air from South Korea. The airline also has partnerships with other airlines such as Virgin Australia, Aegean Airlines and Olympic Air.

Scoot is a low-cost carrier. The airline provides basic fares for an affordable price. Any extra flight perks like check-in baggage allowance, seat selection, inflight meals and inflight amenities can be purchased on top of the basic fare. This no-frills fare system allows the airline to offer low fares across their network.

Do you want to know the difference between a full-service & a low-cost airline? Check out my previous post detailing the differences of these 2 types of airlines.

AIRFARE

Fares to and from Singapore are probably one of the most expensive here in Southeast Asia; it is because of its relatively high airport taxes and fees. My relatives and I booked our return tickets 1.5 months before our intended flight date and paid ₱9,758.39 each.

This return ticket included 10 kilograms of carry-on baggage per way and a randomly-selected seat during check-in. It does not include check-in baggage and inflight meals or snacks. These add-ons were available for purchase up to a few hours before the flight.

I personally think that this was a reasonably-priced return fare considering it was booked relatively close to the intended trip schedule. A return ₱1-fare ticket with Cebu Pacific Air costs a little over ₱6,000 and it must be booked over 6 months before.

TRAVEL REQUIREMENTS

Singapore has removed all Covid-19 restrictions as of February 2023. The country still requires all incoming tourists and visitors to fill out the SG Arrival Card declaration form at least 3 days before arrival.


Philippine passport holders can enter Singapore without a visa and are allowed to stay up to 30 days after entry.

I have been to Singapore a few times in the past. In fact, I previously shared with you 2 Singapore trips which you can read about in this website: Throwback Thursday Treat: 2016 New Year in Singapore & SINGAPORE Stopover: Quick & Packed 24 Hours In The Lion City.

BEFORE THE FLIGHT

7 days before the flight, Scoot sent an e-mail to remind me of the latest Singapore entry requirements. The airline also offered me to purchase add-ons for the flight such as check-in baggage, meals, etc.

48 hours before the flight, I did not receive an e-mail notification saying that online check-in is now open for our flight. My theory is that I needed to check-in through the counters because I was flying with 2 kids.

Aircraft & Flight Information

This Scoot flight TR 397 from Manila, Philippines to Singapore Changi Airport was operated by a 1.3-year-old Airbus A321neo aircraft. This neo aircraft, delivered to the airline in December 2021, has 236 seats in an all-economy class configuration.

The flight took off from Ninoy Aquino International Airport in Manila at exactly 6:22am and landed at Singapore Changi Airport 23 minutes ahead of schedule at 9:27am. The whole flight only took 3 hours and 5 minutes.

Ground & Airport Experience

Back in March 2023, Scoot operated out of Ninoy Aquino International Airport Terminal 1. The airline has now transferred its Manila operations to Ninoy Aquino International Airport Terminal 3 as of 16 April 2023.

CHECK-IN

I arrived at the airport at 2:43 in the morning and noticed that check-in counters are already open. I paid my travel tax and went to meet my relatives in the priority lane (we were travelling with kids). The whole check-in and bag-drop process, including the queue, took 48 minutes. The regular check-in lines moved faster than the priority lane queue.

PRE-DEPARTURE

After check-in, we passed through immigration and final security check. We decided to kill time in the central common areas because the boarding gate and lounge were still closed.

An hour before boarding, Gate 16 opened to all Singapore-bound passengers. This pre-departure area lacked proper ventilation; it was small and cramped. There were not enough seats for all passengers of a 236-seat plane.

BOARDING

Boarding process started at 5:28am. Passengers who availed the BoardMeFirst add-on and those who need assistance went inside the plane first. Passengers travelling with infants, small children, persons with disability and senior citizens boarded the plane next. Regular passengers came in last and boarded the plane by zone.

The boarding process on this Singapore-bound flight was chaotic. Priority boarding was not followed; passengers lined up from everywhere. The ground staff had difficulty managing the boarding process and ended up boarding all passengers at the same time. The whole process took over 30 minutes. Aircraft doors were closed around 6:00am; the plane pushed back at 6:06am.

INFLIGHT HARD & SOFT PRODUCT

SEAT FEATURES

The Airbus A321neo aircraft used in this Singapore-bound flight has 236 seats in a 3 x 3 all economy-class configuration. According to SeatMaps website, each seat features 28 to 29 inches of legroom and 18 inches of seat width.

Each seat features a tray table and a seat pocket with aircraft safety card and onboard menu. It also features individual reading lights, air nozzles and attendant call button. The seats on the A321 do not have headrests and USB or power outlets.

I was assigned seat 13E, a middle seat in the front section, on this 3-hour flight.

INFLIGHT SNACK

Scoot does not offer complimentary inflight snack or meals onboard. Passengers can pre-book inflight meals up to days before the flight; they can also buy snacks and drinks during the onboard service. The snack service immediately commenced after reaching the flight’s cruising altitude. The ‘shop’ remained open until 45 minutes before landing. I did not avail of any snack or meal on this short flight.

INFLIGHT ENTERTAINMENT

Scoot aircraft do not feature personal entertainment screens. Instead, they have a feature called ScootHub – an inflight portal accessible from the passenger’s mobile devices. ScootHub offers fun games, real-time flight map, magazine and other inflight features. In future, it will also offer food and drink order services and duty-free shopping.

INFLIGHT CONNECTIVITY

Scoot did not offer in-flight Wi-Fi on this short flight to Singapore. Passengers can connect to the onboard connection only to access ScootHub and not to use the internet or messaging applications.

LAVATORY

I was seated in a middle seat and I did not have the chance to get up and visit the lavatory during the flight. The person seated next to me was asleep almost throughout the flight.

CABIN CREW SERVICE

Unfortunately, I did not have a direct interaction with the cabin crew on this flight. I noticed that the crew did their job in greeting and assisting passengers from boarding to the snack service and up to disembarkation.

DISEMBARKATION & BAGGAGE CLAIM

The aircraft touched down at Singapore Changi International Airport at 9:27am. It taxied to gate D35 in less than 10 minutes. All passengers disembarked from the front door into the terminal.

We finished the whole disembarkation, immigration and baggage claim process in less than 20 minutes.

Flight Experience

I had a pleasant flying experience with Scoot on this Manila to Singapore leg last March 2023. Allow me to expand this statement further by sharing the positives and points for improvement for this specific flight.

In my opinion, Scoot excelled in the following areas. First area is price point. The airline offered budget-friendly and competitive airfare for such last-minute tickets. The return fare from Manila to Singapore cost ₱9,758.39 per person, a few thousands cheaper (at the time of booking) than other low-cost competitors such as Cebu Pacific Air, Air Asia Philippines and JetStar Asia.

Second, the ticket included a generous carry-on baggage allowance of 10 kilograms per passenger. Most airlines only allow up to 7 kilograms of complimentary cabin baggage while a low-cost carrier like Scoot offers more than the industry standard. The only airline I can think of that offers more in economy is Air France with 12 kilograms carry-on allowance.

Third, the airline used a modern Airbus A321neo aircraft on this flight to Singapore. This newer plane provided better inflight experience and offered more optimized cabin spacing and features. Lastly, Scoot has improved in the inflight experience with ScootHub – the airline’s inflight portal. It is rare for low-cost airlines to offer this type of portal but it is nice to see that Scoot is pioneering it here in Southeast Asia.

This flight is not all good; it also has areas where the airline or the staff can improve on. First, the priority line check-in process took longer than the regular check-in line. We were 6th on the line and took 48 minutes to finish the check-in process.

Second, the airline’s pre-departure area for this flight was small, crowded and cramped. This concern has now been addressed with the airline’s recent transfer of operations to Ninoy Aquino International Airport Terminal 3. Lastly, the boarding process was chaotic. Priority boarding was not followed; the ground staff had difficulty managing the boarding queues.

Overall, it was still a good flight with Scoot. I flew with them years ago from Penang to Singapore and I can confidently say that the airline has improved a lot in terms of passenger flying experience. I cannot wait how can they can further improve their product. Will I fly with them again? Yes! I am keen on trying their low-cost long-haul routes in the future.

Let me share with you some geeky details of this flight:

Airline: Scoot
Flight Date: 24 March 2023
Flight Number: TR 397
Route: Manila (MNL) Philippines to Singapore (SIN)
Duration: 3 hours & 5 minutes
Seat Number: 13E (middle seat)
Aircraft: Airbus A321-271NX
Aircraft Registration: 9V-NCJ
Engines: 2 x Pratt & Whitney PW1100G engines
Age (at the time of the flight): 1.3 years old
Delivered: December 2021

Have you ever flown with Scoot? When and to where was this? Also, what did you like most about your flight with the airline? I hope you can share your trip details and experiences in the comments below. Do you have any questions about anything mentioned above? Feel free to also post them below. Alternatively, you may also send them via e-mail to contact@thewkndtravel.com.

Thank you for joining me in today’s Scoot flight report. I hope you can also check out my previous flight reports with Emirates, Singapore Airlines, Vietnam Airlines and Air France. All previous flight reports can be found under the Flight Reports category. Feel free to check them out. Please look forward to more flight reports in the future.

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PS. Photos were taken using my OnePlus 9 Pro.