A few months ago, I decided to book a last-minute flight with Philippine Airlines from Manila to Daraga (Legazpi) via Cebu. I opted for the airline’s domestic premium economy service, Comfort Class. This was the best option available to me, as I had been stuck in Manila for a few days due to flooding near our province.
In this post, I will discuss the second leg of my Comfort Class ticket – from Cebu to Daraga (Legazpi) aboard the airline’s DH8 turboprop aircraft. I will share details about the ticket price, the ground experience at Mactan-Cebu International Airport, and the inflight experience on this premium economy service.
Philippine Airlines
Philippine Airlines, commonly known as PAL, is the Philippines’ flag carrier. The airline began operations in 1941 and is currently the region’s oldest commercial airline. It is part of the Lucio Tan Group of Companies and is also partly owned by ANA Holdings, the parent company of All Nippon Airways.
Philippine Airlines operates a fleet of nearly 50 Airbus, Boeing, and De Havilland aircraft, serving over 70 domestic and international destinations across Asia, Australia, North America, and the Middle East. The airline has a wholly owned subsidiary, PAL Express, which operates its domestic regional routes. PAL flies out of its hubs in Manila, Cebu, Clark, and Davao.
PAL is the country’s largest full-service airline, offering a premium experience to its passengers. It provides business class, premium economy, and economy class on most of its routes. Although it is not a member of any airline alliance, it has codeshare agreements with major carriers such as All Nippon Airways, Cathay Pacific, Turkish Airlines, Gulf Air, and many others.
The airline also offers a lifestyle and loyalty program called Mabuhay Miles. It is the only Philippine-based carrier to receive a 4-star rating from the world-renowned air transport rating organization Skytrax. Philippine Airlines is known for its warm and heartfelt hospitality, which is uniquely rooted in Filipino culture.
In case you missed it, I post reviews and features of my flights since June 2019. I’ve covered airlines such as EVA Air, Indonesia Air Asia, Emirates, Singapore Airlines, and Cebu Pacific Air. All posts about these flights are found under the Flight Reports category.
Airfare & Inclusions
I booked this Manila to Daraga (Legazpi) via Cebu Comfort Class ticket five days before the intended flight date. It cost ₱7,281 for one person. The ticket included a 25-kilogram checked luggage allowance, a 7-kilogram carry-on allowance, dedicated airport check-in counters, complimentary seat selection, access to the Mabuhay Lounge (at both Manila and Cebu airports), priority boarding on both legs, a priority baggage tag, a dedicated onboard cabin, and an onboard selection of gourmet sandwich snacks.
For context, direct Manila to Legazpi (Daraga) regular economy class tickets were priced over ₱9,000 per person at the time of booking. These regular economy tickets did not include any special perks. The other competitor, Cebu Pacific Air, offered a fare almost identical to the regular PAL economy ticket, but without a checked baggage allowance.
While the Comfort Class ticket was still relatively expensive, it was a great deal compared to regular economy prices at the time of booking. It included most of the perks of business class, minus the onboard cabin and meal service.
Do you want to know the difference between a full-service & a low-cost airline? Check out my previous post detailing the differences of these 2 types of airlines.
Before The Flight
Three hours after booking the ticket, I received an email offering me the opportunity to bid for a business class upgrade. I received another upgrade offer email three days before the flight.
Twenty-four hours before the Manila to Cebu flight, I received an email notifying me that online check-in was now available. I checked in for both the Manila to Cebu and Cebu to Legazpi (Daraga) flights and received my mobile boarding passes.
Aircraft & Flight Information
Philippine Airlines flight PR 2927, from Cebu to Daraga (Legazpi), was operated by a 6-year-old (at the time of the flight) De Havilland Canada Dash 8-400 Next Generation turboprop aircraft. The plane was delivered to the airline in November 2018 but was sold to another company in August 2022. It was leased back by the airline in November 2023 and re-delivered the same month. The aircraft features 6 Comfort Class seats and 80 regular economy class seats.
Flight PR 2927 took off from Mactan-Cebu International Airport at 4:31 p.m., cruised at an altitude of 14,000 feet, and landed at Bicol International Airport in Daraga at exactly 5:30 p.m. This short domestic turboprop flight lasted 59 minutes.
Ground & Airport Experience
CEBU DOMESTIC TRANSFER PROCESS
Philippine Airlines passengers connecting to another PAL domestic flight at Mactan-Cebu International Airport have access to a dedicated transfer and security area that leads directly to the Terminal 1 domestic pre-departure area. Passengers do not need to go to the arrival hall to retrieve their checked luggage, as it will be transferred by the airline to their next flight.
This dedicated transfer lane and security area made the domestic transfer experience quick and easy. I arrived at the domestic pre-departure area in less than 5 minutes after disembarking.
CEBU DOMESTIC MABUHAY LOUNGE EXPERIENCE
Domestic Comfort Class passengers are granted access to the domestic Mabuhay Lounge at Cebu Airport.
The lounge was spacious, with plenty of seating options. It also featured a dedicated work area for those needing to open their laptops and get some work done. Additionally, it offered more food and snack options compared to the Manila lounge.
I visited the lounge a few minutes before 2:00 p.m. and settled into one of the available workstations. I got some work done while enjoying snacks and drinks.
BOARDING
Flights operated by turboprop aircraft typically board from Gates 26A and 26B at Mactan-Cebu International Airport. This flight to Daraga (Legazpi) boarded from Gate 26B.
At 3:41 p.m., the ground staff announced boarding for all passengers. Comfort Class passengers, status holders, and those traveling with children, persons with disabilities, and senior citizens had a separate boarding queue from regular economy class passengers.
We boarded a bus to the assigned aircraft. However, after waiting for a few minutes, we returned to the boarding gate. Apparently, the Daraga station was experiencing ramp and tarmac congestion, which caused a slight delay in our boarding. At 4:10 p.m., we went back to the aircraft and the boarding process resumed.
Ten minutes later, the cabin crew closed the airplane doors. The boarding process was completed in 10 minutes. The plane pushed back at 4:22 p.m. and headed to the runway for takeoff.
Inflight Hard & Soft Product
SEAT FEATURES
This Cebu to Daraga (Legazpi) flight was operated by a 6-year-old DH8 aircraft (at the time of the flight). The aircraft features 6 Comfort Class (domestic premium economy) seats and 80 regular economy class seats in a 2-2 layout. The cabin does not include the airline’s business class product.
According to the Philippine Airlines website, each Comfort Class seat has a pitch of 33 inches, while each regular economy seat has a pitch of 29 inches. All seats on this aircraft have a width of 16.92 inches and a recline of 3 inches.
Each Comfort Class seat is equipped with a seat pocket containing the aircraft safety card, an airsickness bag, and an inflight magazine. It also includes a pillow, a blanket, and a bottle of water. Additional features include an assigned air vent, a cabin crew call button, and a reading light.
I was assigned seat 2A for this flight to Daraga (Legazpi). The seat was comfortable, offering the most generous legroom on the flight. The extra amenities (pillow, blanket, and bottle of water) added to the overall comfort during the flight.
INFLIGHT SNACK
Comfort Class passengers are served gourmet sandwiches and a drink of their choice as inflight snacks. On our flight, the only option available was the beef sandwich. The cabin crew served the snack alongside a pack of peas and a drink, with the choice of apple or orange juice.
INFLIGHT ENTERTAINMENT
Philippine Airlines’ DH8 aircraft do not feature in-seat entertainment screens or inflight entertainment systems.
INFLIGHT CONNECTIVITY
Philippine Airlines does not offer inflight Wi-Fi on its domestic flights.
LAVATORY
The aircraft has only one lavatory, located in the front section of the cabin. The cabin crew regularly checked its cleanliness and ensured it was well-maintained throughout the flight.
I visited the lavatory before landing and found it to be spotless and fragrant.
Cabin Crew Encounters
The cabin crew on this flight paid special attention to Comfort Class passengers, even going so far as to open our tray tables during the snack service. They were very attentive, regularly checking in to see if we wanted more snacks or drinks.
They also greeted us with their best smiles from the moment we boarded until disembarkation.
Disembarkation
I was the first to disembark the plane due to my proximity to the aircraft door. I also received my checked luggage first, thanks to the priority tag for Comfort Class passengers.
Flight Experience
It turned out to be a memorable domestic Comfort Class experience with Philippine Airlines. Despite the unexpected challenges caused by the typhoon and bus cancellations, I’m glad I decided to stick to my planned schedule and give it a try.
Philippine Airlines’ domestic Comfort Class stands out in several ways. First, the ticket price was reasonable, especially considering it was booked just five days before the flight. It was even more affordable than the direct flights to Legazpi. Additionally, it included the perks I mentioned earlier.
Second, the domestic transfer experience at Mactan-Cebu International Airport Terminal 1 was quick and efficient. It did not take long for all connecting passengers to reach the pre-departure area. Third, the Comfort Class ticket offered business class-like perks, such as domestic lounge access at Cebu Airport, priority boarding, and priority luggage services.
Fourth, the onboard experience was superb—from the pillow, blanket, and bottled water in the seat to the onboard sandwich service with a drink of choice. Fifth, the cabin crew on this flight was outstanding. They truly embodied the ‘Heart of the Filipino’ service, as advertised by Philippine Airlines.
On the other hand, I did notice that the aircraft’s age was becoming apparent in the plane’s interiors. I think it is time for Philippine Airlines to consider refitting the cabins across its entire fleet. Additionally, while I previously mentioned that the ticket price was reasonable, I still feel it is on the higher end of the price range. As someone who typically flies budget economy, the fare still felt expensive—but it was worth it.
Lastly, the boarding process took longer than usual. The bus had to return to the terminal due to tarmac congestion at the destination airport. It would have been ideal if the boarding process had been delayed slightly to accommodate the issue at Daraga Airport.
Nevertheless, I thoroughly enjoyed my first Comfort Class experience with Philippine Airlines. Will I try it again? Maybe yes, maybe no. It will always depend on the circumstances. I am keen to try their retrofitted widebody business class product on the Airbus A330 or the newer cabins on the Airbus A350 aircraft.
Here is a summary of our flight and the aircraft used for the journey from Mactan, Cebu to Daraga (Legazpi):
Airline: Philippines Airlines
Flight Date: 29 October 2024
Flight Number: PR 2927
Route: Cebu, Philippines (CEB) to Daraga (DRP) (Legazpi), Philippines
Duration: 59 minutes
Seat Number: Seat 2A
Aircraft: De Havilland Canada Dash 8-400 Next Generation
Aircraft Registration: RP-C5912
Engines: 2 x Pratt & Whitney Canada Engines
Age: 6-years-old
Delivered: November 2018
Overall, my experience with Philippine Airlines’ Comfort Class was a positive one. Despite a few minor setbacks, the service and comfort made it worth the price. If you are considering a more comfortable domestic flight, I would recommend giving it a try.
Have you flown Philippine Airlines in their Domestic Comfort Class? How was your experience? Will you fly with them again in that class? Share your thoughts and experiences in the comments section below. Do you have any questions about anything mentioned above? Post your questions in the comments section below, or send them via email to contact@thewkndtravel.com.
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PS. Photos were taken using my Google Pixel 8 Pro.