Tag: flag carrier

Flight Report: QANTAS QF 19 – Sydney to Manila – Daytime Intercontinental Journey Back to the Philippines [September 2024]

In September 2024, our company organized a trip for us to Sydney, Australia, where we attended workshops and participated in a company trade show. The trip included three full days of work, followed by two additional days for leisure. We traveled to and from Sydney with Qantas, Australia’s national carrier. This flight report will focus on our journey from Sydney to Manila on QF 19.

Join me as I share the details of flying with Qantas, Australia’s largest airline and one of the world’s safest. I will also provide insights into my experience on this daytime intercontinental flight back to Manila.

In case you missed it, I also shared my flight experience with Qantas’ Manila to Sydney on flight QF 20. Check out the flight report here.

Qantas

Qantas is Australia’s national carrier. Founded in 1920, the airline’s first flight took place in November 1922. Initially known as Queensland and Northern Territory Aerial Services Limited, it primarily served Queensland and the Northern Territory. Over the years, Qantas underwent several expansion and transformation programs, eventually becoming Australia’s largest domestic and international airline. It currently operates flights to over 100 domestic and international destinations from its main hubs in Sydney, Brisbane, and Melbourne. Qantas also flies to all habitable continents.

Qantas has several subsidiaries, including QantasLink, Qantas Loyalty, Qantas Freight, Jetstar, and Jetconnect. The airline and its subsidiaries operate a fleet that includes Airbus, Boeing, Bombardier, Embraer, and Fokker aircraft. As of March 2025, the parent company, Qantas, has over 120 active aircraft, with an additional 60+ on order.

Qantas is a full-service airline offering a range of amenities, including free checked luggage, meals and snacks, personal entertainment screens, and more onboard. It is also one of the founding members of Oneworld, a major global alliance that includes airlines like Qatar Airways, Cathay Pacific, British Airways, and American Airlines. Additionally, Qantas has a loyalty program called Qantas Frequent Flyer, allowing members to earn status points and miles when flying with the airline or through its non-airline partners.

As the third-oldest airline in the world, based on its foundation date (behind only KLM and Avianca), Qantas consistently ranks among the World’s Safest Airlines, a distinction it has maintained since the awards’ inception in 2014.

Do you want to know the difference between a full-service & a low-cost airline? Check out my previous post detailing the differences of these 2 types of airlines.

Airfare & Inclusions

Since this was a work trip, I did not pay for the flights. The company booked our tickets a little over three months in advance and paid ₱XX,XXX for the roundtrip. They chose a higher fare class that allows for a refund with a small fee, rather than opting for the cheaper non-refundable option.

The Qantas ticket included a 7-kilogram carry-on allowance, 30 kilograms of checked baggage, inflight meals and snacks, inflight amenities, personal entertainment screens on both flights, and excellent service from the cabin crew.

The ticket price was typical for flights to Australia—while it is not as cheap as Cebu Pacific Air, it is slightly higher than fares with Singapore Airlines and Cathay Pacific.

In case you missed it, I post reviews & features of my flights since June 2019. I’ve covered airlines such as EVA Air, Indonesia Air Asia, Emirates, Singapore Airlines, Philippine Airlines, Cathay Pacific, and Cebu Pacific Air. All posts about these flights are found under the Flight Reports category.

Travel Requirements

Philippine passport holders only need to present their valid passports and the E-Travel QR code when entering the country. Non-Philippine passport holders may be required to present additional documents, such as a valid visa or an onward departure ticket. These requirements can vary depending on nationality. It is always best to check with the relevant authorities for the most up-to-date entry requirements.

I have applied for an Australian visa several times and explained the process in a previous Tuesday Tips post. You can find the details on how to apply for an Australian visa here.

Before The Flight

Four days before the flight, Qantas sent an email to remind passengers about the upcoming trip. The email included flight details, travel document requirements such as passport and visa, baggage information, and other services like seat selection, special requests, a Qantas Frequent Flyer reminder, and information about the Qantas mobile app.

24 hours before the flight, the airline sent another email informing passengers that online check-in was now available. The email also outlined step-by-step procedures at Sydney Airport, from check-in to boarding. We all completed online check-in and received our mobile boarding passes immediately.

Aircraft & Flight Information

The Sydney to Manila Qantas flight was operated by a 20.4-year-old Airbus A330-303 (at the time of the flight). Delivered to the airline in June 2004, the aircraft is registered as VH-QPE and is named Port Lincoln. It features 28 lie-flat business class seats and 269 regular economy seats.

Flight QF 19 took off from Sydney Kingsford Smith Airport at 12:33 p.m. local time, cruised at an altitude of up to 38,000 feet, and landed at Ninoy Aquino International Airport at 6:32 p.m. local time. The flight duration was 7 hours and 59 minutes.

Ground & Airport Experience

International Qantas flights depart from the International Terminal at Sydney Kingsford Smith Airport.

CHECK-IN & BAG DROP

Qantas check-in kiosks are located at Counter C. Passengers are required to check in using the kiosks, print their boarding passes and bag tags, and then proceed to the bag drop area to check in their luggage for the cargo hold.

The check-in and bag drop process took less than 5 minutes. The Qantas check-in area was well-staffed, and one of the attendants kindly assisted my friend/colleague with checking in his luggage.

PRE-DEPARTURE

After check-in and bag drop, we proceeded through immigration and security. My friend and I stopped by The House Lounge by Aspire to grab a bite before the flight. The lounge offered a great selection of food and drinks, along with an excellent view of the tarmac. It even had unlimited sparkling wine and Aperol spritz, which the Filipina bartender recommended.

Around 11:30 a.m., we left the lounge and walked to our assigned boarding gate, Gate 31.

BOARDING

At 11:35 a.m., the ground staff announced boarding for premium passengers and status holders. Economy class passengers were called to board next, organized by row.

The cabin crew closed the airplane doors at 12:15 p.m. The entire boarding process took 40 minutes. The plane was pushed back at 12:20 p.m., five minutes later, and made its way to the runway for takeoff.

Inflight Hard & Soft Product

SEAT FEATURES

This Sydney to Manila flight was operated by a 20.4-year-old Airbus A330-300 (at the time of the flight). The aircraft features 28 lie-flat business class seats in a 1-2-1 configuration and 269 standard economy seats in a 2-4-2 layout.

According to SeatGuru, each lie-flat business class seat offers a seat pitch of 73 inches and a seat width of 23 inches. The seats provide spacious legroom, a large entertainment screen, a seat console, and several storage compartments. Additionally, passengers are provided with a large pillow, blanket, and noise-canceling headphones. The business class cabin consists of 7 rows arranged in a 1-2-1 configuration, ensuring that each passenger has direct aisle access.

The middle and rear sections of the aircraft are equipped with 269 economy seats in a 2-4-2 layout. Each economy seat offers a seat pitch of 31 inches and a seat width of 17 inches. Amenities include a personal entertainment screen, a foldable tray table, a coat hook, a USB charging port, a power outlet beneath the seat, and small under-screen storage. The seats also come with an adjustable headrest, a pillow, a blanket, and a seatback pocket containing an aircraft safety card, a magazine, duty-free pamphlets, and headphones. Additional features include individual air vents and a cabin crew call button.

For my daytime flight to Manila, I chose seat 46B in the rear economy cabin. I found Qantas’ seats to be quite comfortable, and I appreciated the provided pillow and blanket. The recline function worked well, making the flight more relaxing.

INFLIGHT MEAL & SNACKS

Once we reached cruising altitude, the cabin crew distributed a bottle of water to each economy class passenger. The pre-lunch service began with a pack of crackers and a drink of choice, and I opted for a small bottle of white wine.

About an hour after takeoff, the cabin crew started serving lunch. They offered three meal options: Sichuan tofu with oyster mushrooms and rice, chicken schnitzel parmigiana with mashed potatoes, and stir-fried black bean beef with capsicum and rice. Each main meal came with rosemary garlic focaccia bread, ice cream, wooden cutlery, and a drink of choice. The crew also went around for a second drink service, offering coffee, tea, or water, along with Tim Tam chocolates.

I chose the chicken schnitzel parmigiana and paired it with apple juice. Unfortunately, I found the chicken a bit bland. However, the caramel maple ice cream helped redeem the meal, providing a sweet and enjoyable finish.

Throughout the flight, the cabin crew made several rounds offering random snacks like chocolates, cookies, and crackers. About an hour and a half before arrival, they served the pre-landing snack, which included veggie pizza and a butter chicken puff. I chose the butter chicken puff and had another glass of apple juice. While it was not exactly to my taste, it was decent and filling.

Qantas certainly ensured that passengers would not go hungry on this daytime flight to Manila.

INFLIGHT ENTERTAINMENT

All Qantas aircraft used on international flights are equipped with entertainment screens. The airline offers a wide range of entertainment options, including movies, television shows, audiobooks, and music playlists.

The entertainment system also features an inflight map that tracks the flight path and provides details about the journey to Manila. I tried to watch a movie during this daytime flight, but I did not manage to finish it. Instead, I spent most of the flight chatting with my friend.

INFLIGHT CONNECTIVITY

The aircraft used for this flight was not equipped with Wi-Fi at the time, which means we did not have Wi-Fi connectivity during this flight to Manila.

LAVATORY

I used the middle lavatory twice and found it to be spotlessly clean. It had the basic amenities, though it was missing the toothbrush and napkin provided on our Manila to Sydney flight. Additionally, it did not have moisturizer or perfume, which are available on some other airlines.

Cabin Crew Encounters

Just like on our Manila to Sydney QF 20 flight, the cabin crew on this flight was friendly and chatty. I also noticed that during boarding, the crew welcomed us aboard and addressed each passenger by their last name. Additionally, the cabin crew made inflight announcements in both English and Filipino.

Disembarkation & Luggage Claim

The plane landed at Ninoy Aquino International Airport at 6:32 p.m. local time. Disembarkation and immigration took less than 30 minutes, and we were at the luggage claim area by 7:00 p.m.

Flight Experience

It was another pleasant flight experience with Qantas, this time on a daytime intercontinental flight from Sydney to Manila. The positives of the flight certainly outweighed the negatives. Allow me to list them below.

I mentioned this in my previous QF 20 flight report, and I will mention it again here: In a world where checked luggage allowances are often limited to 23 or 25 kilograms, Qantas offers a generous 30-kilogram checked luggage allowance, regardless of fare class.

Secondly, the seat comfort and amenities on this flight were top-notch. While the seat may not have the thick padding of Cathay Pacific’s, it still provided a comfortable experience on this nearly 8-hour flight to Manila. Third, the seats featured individual air vents, allowing passengers to control the airflow at their seats—a feature that is slowly disappearing in many new aircraft.

Fourth, the cabin crew ensured that all passengers stayed well-fed throughout the flight. They made several rounds offering snacks between meals. For me, the caramel maple ice cream was the highlight of the lunch service. Lastly, despite handling numerous requests from passengers, the cabin crew remained friendly and chatty. The service was relaxed and not rushed.

Now, for the aspects that felt lacking. First, the lunch meal did not include an appetizer (such as a salad) or a fruit bowl. Airlines like Singapore Airlines and Cathay Pacific often include these items even on shorter flights. Additionally, I found the chicken parmigiana to be bland and not to my liking.

Second, the middle lavatory lacked some essential amenities, such as dental kits, which are especially useful on long flights like this. While these can easily be requested from the crew, it would have been more convenient to have them available for use from the start.

In summary, this daytime intercontinental flight was pleasant. While it may not have been perfect, it was definitely an improvement over my QF 20 experience to Sydney. Though I would consider flying with Qantas again if the price is right, I am more likely to choose another airline for a better overall experience.

Here are more details about my flight from Sydney to Manila on Qantas QF 19:

Airline: Qantas
Flight Date: 29 September 2024
Flight Number: QF 19
Route: Sydney, Australia (SYD) to Manila, Philippines (MNL)
Duration: 7 hours and 59 minutes
Seat Number: Seat 46B (aisle)
Aircraft: Airbus A330-303
Aircraft Registration: VH-QPE
Engines: 2 x General Electric CF6-80E1A3
Age: 20.4-years-old
Delivered: June 2004

Thank you for joining me in today’s flight report. I hope I gave you a comprehensive review of my first time flying with Qantas on their QF 19 route from Sydney to Manila. From the generous luggage allowance to the friendly crew and the comfort of their Airbus A330, I have shared the highlights and areas for improvement during my flight experience.

Have you flown with Qantas before? How was your experience with the airline? Are you considering booking a ticket with them for your next trip to Australia or beyond? If you have any questions or would like to know more, feel free to post them in the comments section below, or send them via e-mail to contact@thewkndtravel.com. I would be happy to respond!

I hope you will check out my previous flight reports with Singapore Airlines, as well as other airlines like Emirates, EVA Air, Cathay Pacific, Air France, Vietnam Airlines, Cebu Pacific Air, and Philippine Airlines. I also hope you look forward to more flight reports in the future.

Before you go, please consider liking, following, and sharing my social media pages on Facebook and Instagram. This will help increase my reach and keep you up-to-date with the latest blog posts, itineraries, and flight reports on this website. Thank you, and I will see you in the next flight report!

PS. Photos were taken using my OnePlus 9 Pro.

Flight Report: QANTAS QF 20 – Manila to Sydney – First Time Flying the Spirit of Australia [September 2024]

In September 2024, my colleagues and I flew to Sydney, Australia, to attend workshops and a company trade show. We stayed for three days of work, followed by two additional days of leisure. We flew with Australia’s flag carrier, Qantas. Our flight from Manila to Sydney on QF 20 will be the focus of today’s flight report.

I have visited Sydney twice before, flying with Cebu Pacific Air and Singapore Airlines. Join me as I share my experience flying with the Spirit of Australia and compare it to the other airlines I have flown with.

Qantas

Qantas is Australia’s national carrier. Founded in 1920, the airline’s first flight took place in November 1922. Initially known as Queensland and Northern Territory Aerial Services Limited, it primarily served Queensland and the Northern Territory. Over the years, Qantas underwent several expansion and transformation programs, eventually becoming Australia’s largest domestic and international airline. It currently operates flights to over 100 domestic and international destinations from its main hubs in Sydney, Brisbane, and Melbourne. Qantas also flies to all habitable continents.

Qantas has several subsidiaries, including QantasLink, Qantas Loyalty, Qantas Freight, Jetstar, and Jetconnect. The airline and its subsidiaries operate a fleet that includes Airbus, Boeing, Bombardier, Embraer, and Fokker aircraft. As of March 2025, the parent company, Qantas, has over 120 active aircraft, with an additional 60+ on order.

Qantas is a full-service airline offering a range of amenities, including free checked luggage, meals and snacks, personal entertainment screens, and more onboard. It is also one of the founding members of Oneworld, a major global alliance that includes airlines like Qatar Airways, Cathay Pacific, British Airways, and American Airlines. Additionally, Qantas has a loyalty program called Qantas Frequent Flyer, allowing members to earn status points and miles when flying with the airline or through its non-airline partners.

As the third-oldest airline in the world, based on its foundation date (behind only KLM and Avianca), Qantas consistently ranks among the World’s Safest Airlines, a distinction it has maintained since the awards’ inception in 2014.

Do you want to know the difference between a full-service & a low-cost airline? Check out my previous post detailing the differences of these 2 types of airlines.

Airfare & Inclusions

Since this was a work trip, I did not pay for the flights. The company booked my ticket a little over three months before the planned trip and paid around ₱XX,XXX for the round trip. The fare was on the expensive side because it included a cancellation option for a minimal charge. Our company opted not to choose the cheaper, non-refundable fare.

The Qantas ticket included a 7-kilogram carry-on allowance, a 30-kilogram checked baggage allowance, inflight meals and snacks, inflight amenities, personal entertainment screens on both flights, and excellent service from the onboard cabin crew.

This was the usual Qantas fare for a round trip to and from Sydney. I have flown with other airlines, like Cebu Pacific Air and Singapore Airlines, which sometimes offer cheaper fares to Sydney.

In case you missed it, I post reviews & features of my flights since June 2019. I’ve covered airlines such as EVA Air, Indonesia Air Asia, Emirates, Singapore Airlines, Philippine Airlines, and Cebu Pacific Air. All posts about these flights are found under the Flight Reports category.

Travel Requirements

Regular Philippine passport holders are required to obtain a visa to enter Australia. Since I was traveling for work, I applied for the Visitor visa (subclass 600) under the Business Visitor visa stream. I submitted my visa application in July and was granted a visa with a five-year validity in less than 14 hours after the online submission, and within an hour of my biometrics appointment. The business visitor visa process is nearly identical to the tourist visa process, except for some additional required documents.

All departing Filipino passengers from Manila are required to fill out their details and obtain a QR code from the eTravel website.

I have applied for an Australian visa several times and explained the process in a previous Tuesday Tips post. You can find the details on how to apply for an Australian visa here.

Before The Flight

Four days before the flight, Qantas sent an email reminding passengers about the upcoming trip. The email included flight details, travel document requirements such as passport and visa, baggage information, and other ancillary services like seat selection, special requests, a reminder about Qantas Frequent Flyer, and information about the Qantas mobile application.

24 hours before the flight, I received a notification from the mobile app that online check-in was now open for my flight. I did not check in online, as I was flying with a group of work colleagues, and we all agreed to check in together at the airport.

Aircraft & Flight Information

This Manila to Sydney Qantas flight was operated by a 20-year-old Airbus A330-303 aircraft (at the time of the flight). Delivered to the airline in October 2004, the plane is registered as VH-QPD and is named Port Macquarie. It features 28 lie-flat business class seats and 269 regular economy seats.

Flight QF 20 took off from Ninoy Aquino International Airport at 9:08 p.m. local time, cruised at an altitude of up to 39,000 feet, and landed at Sydney Kingsford Smith Airport at 6:26 a.m. local time. The flight lasted 7 hours and 18 minutes.

Ground & Airport Experience

Qantas operates out of Ninoy Aquino International Airport Terminal 3.

CHECK-IN & BAG DROP

My colleagues and I began lining up for check-in at 4:40 p.m. Due to Australia’s strict border policies, all our luggage underwent a security check before we were allowed to proceed to the check-in and bag drop counters.

Check-in and bag drop were quick and easy after the security check. It took me less than 5 minutes to complete everything. The entire check-in process, from lining up to receiving my boarding pass, took 20 minutes.

PRE-DEPARTURE

My colleagues and I cleared immigration and security (which took an hour) after the bag drop and headed straight to the PAGGS Lounge for dinner. My locally issued credit cards grant complimentary access to this lounge—no payment needed.

After dinner, we went directly to Gate 115. There, we underwent another security check and discovered that liquids, such as bottled water, are not allowed. We sat down and waited for boarding.

BOARDING

At 7:55 p.m., the ground staff announced boarding for premium passengers and status holders. They also called those traveling with infants and senior citizens.

Economy class passengers were asked to board by row. At 8:25 p.m., the cabin crew closed the airplane doors. The entire boarding process took 30 minutes. The plane was pushed back at 8:41 p.m. and made its way to the runway for takeoff.

Inflight Hard & Soft Product

SEAT FEATURES

This Manila to Sydney flight was operated by a 20-year-old (at the time of the flight) Airbus A330-300 aircraft. It features 28 lie-flat business class seats in a 1-2-1 configuration and 269 regular economy seats in a 2-4-2 layout.

According to SeatGuru, each lie-flat business class seat has a seat pitch of 73 inches and a seat width of 23 inches. Each seat offers spacious legroom, a large entertainment screen, a seat console, and several storage spaces. It also includes a large pillow, blanket, and noise-canceling headphones. The business class section consists of 7 rows in a 1-2-1 configuration, providing each passenger with aisle access.

The middle and rear sections of the aircraft have 269 standard economy seats in a 2-4-2 layout. Each economy seat has a seat pitch of 31 inches and a seat width of 17 inches. Each seat is equipped with a personal entertainment screen, a foldable tray table, a coat hook, a USB charging port, a power outlet beneath the seats, and small under-screen storage space. Each seat also features an adjustable headrest, a pillow, a blanket, and a seatback pocket containing an aircraft safety card, magazine, duty-free pamphlets, and headphones. Additionally, the seats have individual air vents and a cabin crew call button.

For this overnight flight to Sydney, I was assigned seat 48A in the rear economy cabin. I found Qantas’ seats to be just right. I appreciated having a pillow and blanket on the seat, though I was not pleased with my seat’s faulty recline function.

INFLIGHT MEAL & SNACKS

The cabin crew began dinner service immediately after reaching cruising altitude. They first served cashew nuts and a bottle of water to each economy class passenger. The dinner service was briefly paused due to turbulence.

Once the seatbelt sign was turned off, the crew quickly resumed service. They offered three options: noodles with vegetables, pork with rice, and chicken with tomatoes. Each main meal came with a hot garlic bread roll, ice cream, wooden cutlery, and a drink of choice. I chose the pork with rice and apple juice as my drink. The cabin crew did not conduct a second drink service; instead, it was available upon request.

Midway through the flight, the cabin crew went around offering chocolates and drinks to those who were awake. An hour and a half before landing, they offered a breakfast snack to passengers still awake. They served a hot mango turnover and a drink of choice, which for me was apple juice.

Qantas ensured that passengers were well-fed throughout this overnight flight to Sydney.

INFLIGHT ENTERTAINMENT

All Qantas aircraft used on international flights are equipped with entertainment screens. The airline offers a wide variety of entertainment options, including movies, television shows, audiobooks, and music playlists.

The entertainment system also displays the inflight map, flight path, and updated flight details leading to arrival in Sydney. I found the touchscreen system to be responsive throughout the flight. I did not watch anything, but instead, I kept the inflight map displayed for the duration of the flight.

INFLIGHT CONNECTIVITY

The aircraft used for this flight was not equipped with Wi-Fi at the time, which means we did not have Wi-Fi connectivity during the flight to Sydney.

LAVATORY

I visited the rear lavatory and found it to be spotlessly clean. The lavatory had toothbrushes and sanitary napkins available for guests who needed them. However, it did not have moisturizer, sanitizer, or perfume, which are typically provided by other airlines, like Singapore Airlines.

Cabin Crew Encounters

The cabin crew on this flight were friendly and relaxed. They even engaged in casual conversations with some of the passengers during the meal service.

One cabin crew member accidentally spilled water on my friend during the breakfast snack service. She immediately apologized and offered napkins to clean up the spill.

Disembarkation & Luggage Claim

The plane touched down at Sydney Kingsford Smith Airport at 6:25 a.m. local time. Disembarkation and immigration took about 25 minutes.

We were already at the baggage claim area before 7:00 a.m. and received our bags in no time.

Flight Experience

I had a generally pleasant experience on this overnight Qantas flight from Manila to Sydney. The flight had both positive and not-so-positive aspects. Allow me to break it down for you.

Let us start with the good aspects. First, in a world where checked luggage allowances are often limited to 23 or 25 kilograms, Qantas offers a generous 30-kilogram allowance for checked luggage, regardless of fare class.

Second, the seat amenities on their Airbus A330 provided the right comfort for an overnight flight like this. Although the seats were not as thickly padded as those on Cathay Pacific, they included a pillow and a warm blanket. Additionally, each seat had individual air vents that passengers could adjust during the flight.

Third, the airline made sure passengers had access to snacks in case they got hungry during the flight. Lastly, the cabin crew service was relaxed and friendly. The crew were not rushed and even engaged in small talk with passengers during the meal service.

Now, for the not-so-good aspects. The cabin temperature was on the warmer side during boarding and until takeoff. It only normalized once we were airborne. Second, my seat did not recline at all, which made it difficult to sleep comfortably during the flight.

Lastly, I expected more from the dinner service. They only served the main dish, a bread roll, ice cream, and a drink of choice, after offering nuts and water as a pre-dinner snack. Other airlines like Singapore Airlines, on their flights to Sydney, include a salad or fruit bowl and butter for the bread roll in their meal service. I recently flew Cathay Pacific from Tokyo Haneda to Hong Kong on a 4-hour flight, and I noticed the airline served more (in the main meal service) than what Qantas provided on this 7-hour flight to Sydney. Stay tuned for that flight report!

In summary, my first experience with Qantas was a mix of positives and areas for improvement. The generous 30-kg luggage allowance, comfortable seating, and friendly crew were highlights, but the warm cabin temperature and limited dinner service were drawbacks. While I would consider flying with them again if the price is right, I am more likely to choose another airline for a better overall experience.

Here are the geeky details of this flight from Manila to Sydney on Qantas QF 20:

Airline: Qantas
Flight Date: 24 September 2024
Flight Number: QF 20
Route: Manila, Philippines (MNL) to Sydney, Australia (SYD)
Duration: 7 hours and 18 minutes
Seat Number: Seat 48A (window)
Aircraft: Airbus A330-303
Aircraft Registration: VH-QPD
Engines: 2 x General Electric CF6-80E1A3
Age: 20-years-old
Delivered: October 2004

Thank you for joining me in today’s flight report. I hope I gave you a comprehensive review of my first time flying with Qantas on their QF 20 route from Manila to Sydney. From the generous luggage allowance to the friendly crew and the comfort of their Airbus A330, I have shared the highlights and areas for improvement during my flight experience.

Have you flown with Qantas before? How was your experience with the airline? Are you considering booking a ticket with them for your next trip to Australia or beyond? If you have any questions or would like to know more, feel free to post them in the comments section below, or send them via e-mail to contact@thewkndtravel.com. I would be happy to respond!

I hope you will check out my previous flight reports with Singapore Airlines, as well as other airlines like Emirates, EVA Air, Cathay Pacific, Air France, Vietnam Airlines, Cebu Pacific Air, and Philippine Airlines. I also hope you look forward to more flight reports in the future.

Before you go, please consider liking, following, and sharing my social media pages on Facebook and Instagram. This will help increase my reach and keep you up-to-date with the latest blog posts, itineraries, and flight reports on this website. Thank you, and I will see you in the next flight report!

PS. Photos were taken using my OnePlus 9 Pro.

Flight Report: PHILIPPINE AIRLINES PR 2920 – Daraga (DRP formerly Legazpi LGP) to Manila – Last-Minute Mabuhay Miles Redemption Ticket to the Metro [December 2022]

Hey, long time no post! Not many of you know, but I recently finished a 24-day trip around Paris, Italy & Barcelona. Unfortunately, I haven’t had time to start writing about the trip. I’ve been busy with Christmas festivities & reunions since I arrived back from Europe. Don’t worry, I will start writing about them in the next few weeks.

For today, I want to share with you my recent experience with Philippine Airlines on their PR 2920 flight from Daraga, Albay (DRP – formerly LGP Legazpi) to Manila (MNL). This flight was unique because it happened during the 1st day of using the new 3-letter DRP airport designator code & it was booked using Mabuhay Miles – Philippine Airlines’ loyalty program. Join me in today’s flight report & find out how this flight went.

Philippine Airlines

Philippine Airlines, commonly known as PAL, is the Philippines’ flag carrier. The airline started operations back in 1941 & is currently the region’s oldest commercial airline. Majority of the stake in PAL is owned by PAL Holdings under Dr. Lucio Tan – also the owner of one of the country’s biggest conglomerates – LT Group. World-famous ANA Holdings, the parent company of All Nippon Airways, also owns a minor stake in the airline.

Philippine Airlines operates around 60 Airbus, Bombardier & Boeing aircraft to over 40 international & 31 domestic routes. Its hubs are located in Manila, Cebu, Davao, Clark & Kalibo. PAL is the country’s biggest full-service airline offering premium experience to its passengers. They offer business class, premium economy & economy class to most of its routes.

PAL is not a member of any airline alliance but has code-share flights with major carriers such as All Nippon Airways, Cathay Pacific, Turkish Airlines, Gulf Air & many more. PAL also has its own frequent flyer program called Mabuhay Miles. PAL is also the only Philippine-based carrier to receive a 4-star rating from world-renowned air transport rating organization Skytrax.

In case you missed it, I post reviews & features of my flights since June 2019. I’ve covered airlines such as EVA Air, Indonesia Air Asia, Singapore Airlines & Cebu Pacific Air. All posts about these flights are found under the Flight Reports category.

Airfare & Inclusions

It’s not a secret that airfares are more expensive during the festive season. Many people take advantage of the Christmas holidays & go home to their respective hometowns. The demand for plane seats is higher than usual. I didn’t have a fixed schedule at that time, so I had no choice but to book the ticket last-minute. The one-way bare fares for both Philippine Airlines & Cebu Pacific Air at the time of booking were at around ₱4,000 to ₱5,000 without baggage. On the other hand, there were no available CEB Super Pass seats on my preferred flight.

I checked my Mabuhay Miles account & saw that I have enough miles to use for a one-way ticket to Manila. I immediately redeemed these miles using the airline’s portal & booked this PR 2920 flight from Daraga to Manila. I used 4,500 miles & only paid ₱870 for taxes & fees. The redeemed Mabuhay Miles ticket included 7-kilogram carry-on baggage, 20-kilogram check-in baggage allowance & a free standard (non-aisle & non-exit) seat.

I may have used up most of my Mabuhay Miles, but I believe I got a good deal with this ticket. I booked it 9 days before the intended flight date during a peak travel period. I was also happy that the ticket included a free check-in baggage allowance. This ticket was definitely a steal!

Travel Requirements

There are no COVID-19 related travel requirements between Albay & Metro Manila. These requirements were abolished a few months ago. The process & requirements are back to the old times where passengers were only asked to bring a valid ID during counter check-in & sometimes, boarding.

Do you want to know the difference between a full-service & a low-cost airline? Check out my previous post detailing the differences of these 2 types of airlines.

Before The Flight

2 days before the flight, I received an e-mail from Philippine Airlines that Bicol International Airport’s designator code will be changed from LGP to DRP effective December 15, 2022. This e-mail required passengers to accept the said changes. Unfortunately, it resulted in an error on the Philippine Airlines website. Minutes after the initial e-mail, I also received an email from the airline containing the official announcement of changing the airport designator code to DRP. I immediately called the airline & had my ticket sorted.

24 hours before the flight, I received another airline from Philippine Airlines informing me that online check-in was already available for my flight. I checked in right away for my flight. The new Philippine Airlines mobile application displayed my mobile boarding pass & the flight details on the homepage.

Flight Information

This Daraga (DRP) to Manila (MNL) flight was operated by a 15.2-year-old Airbus A320-214 aircraft. The plane was initially delivered to Philippine Airlines in November 2007. The plane was initially configured with 12 business class seats & 144 economy class seats but was reconfigured to 180 all economy class seats in May 2022.

PR 2920 took off from Bicol International Airport 22 minutes behind schedule at 5:17pm. The flight took 50 minutes & landed smoothly at Ninoy Aquino International Airport at 6:07pm. The flight landed 12 minutes behind schedule.

Ground & Airport Experience

CHECK-IN

I arrived at Bicol International Airport 2 hours & 45 minutes before the flight & I was surprised to see the check-in counters open that early. I went to the counters to drop my luggage & get my paper boarding pass. Check-in process took less than a minute – no queues, no whatsoever.

PRE-DEPARTURE

After check-in, I went up to the pre-departure area & waited for the flight. Bicol International Airport’s pre-departure area has more food & pasalubong store choices now compared to when it opened back in October 2021. There’s a dedicated laptop area for those who need to do some work while waiting for their respective flights. There are charging stations on both sides – provided by Smart & Philippine Airlines; there are a lot of seats to choose from.

The Philippine Airlines ground staff informed passengers of the expected aircraft arrival time after it departed Manila. The plane touched down at 4:25pm.

BOARDING

Boarding process started at 4:42pm. Priority passengers, senior citizens & those travelling with kids boarded the plane first. Regular passengers followed. Everyone boarded the plane using the jet bridge & only through the front door. The boarding process finished at 5:07pm.

Please note that face masks are mandatory on all flights within the Philippines. The ground staff announced this during the boarding process.

Inflight Hard & Soft Product

SEAT FEATURES

This Philippine Airlines Airbus A320 aircraft has 180 seats in an all-economy class cabin configuration. Each row has 6 seats divided into 2 by an aisle. According to SeatGuru, all seats on this Airbus A320 aircraft have a seat width of 19.7 inches. Economy plus seats have a seat pitch / legroom of 34 inches, while standard economy seats have a legroom of 29-30 inches.

Each seat features a tray table, a small pocket with the aircraft safety card, individual air vents & reading lights. The seats don’t feature personal entertainment screens because this type of aircraft is only used in domestic short haul services.

I got window seat 54K for this flight. The seat had a decent recline & a clean tray table. The seatbelt needs to be replaced since it’s already worn out. In fact, most of the seats on this flight are already worn out. These are still functional but would need some refit soon.

INFLIGHT SNACK

After take-off, the crew went around & gave out a pack of green peas & dried mangoes with a cup of water. Philippine Airlines is the only domestic major carrier that offers complimentary snacks on board. Better than nothing.

INFLIGHT ENTERTAINMENT

Philippine Airlines did not offer inflight entertainment options for this flight & aircraft. The flight only took 50 minutes & this additional feature isn’t essential.

LAVATORY

I didn’t get the chance to visit the lavatory on this Airbus A320 aircraft. The 3 lavatories were occupied throughout the flight. Some even queued for a few minutes just to use the lavatory.

Cabin Crew Service

Philippine Airlines brands their service as the ‘Heart of the Filipino.’ The cabin crew on this Legazpi to Manila flight embodied that way of service & gave their best in catering to the needs of the passengers. They welcomed all passengers with their best smiles & helped in putting passengers’ bags in the overhead compartment. They gave passengers the best possible service they could provide. Kudos!

Disembarkation & Baggage Claim

The cabin crew implemented an organized disembarkation process for this flight. They called 5 rows at a time & asked passengers seated on these rows to stand up, get their bags & disembark. All passengers followed & got off the plane in an orderly manner.

Baggage claims didn’t take long. Our check-in bags were already at Carousel 4 a few minutes after we arrived at the baggage claim area.

Final Thoughts

It was another excellent flight with Philippine Airlines. The positive points outweighed the negative points by a mile.

Let’s start with the positive points. First is miles redemption & value for money. This flight only cost 4,500 Mabuhay Miles & ₱870 worth of taxes & fees. This was a steal considering the redemption ticket was booked 9 days before the intended flight date & during peak travel season. The original flights were priced at 4.5x the fare I paid above. Second, the redemption ticket already included 20 kilograms of check-in baggage allowance. This allowance could easily cost ₱500 if you booked the regular ticket. Third, the check-in counters opened earlier than the usual 2 hours before the flight schedule. This made the check-in process easier & faster as the ground staff didn’t have to deal with a lot of passengers at a time.

Fourth, Philippine Airlines still gives out complimentary snacks on a short domestic hop like this from Daraga to Manila. I flew with Singapore Airlines on their Singapore to Kuala Lumpur & Kuala Lumpur to Singapore routes & I was only given a drink of choice – no nuts, crackers or whatsoever. Props to PAL for keeping the onboard service. Fifth, it’s been a while since I experienced an orderly disembarkation process on a plane. The crew on this flight managed to ask all passengers to follow the disembarkation process they organized. Lastly, the cabin crew on this flight was excellent. Their quality of service was top-notch – indeed the Heart of the Filipino.

This flight wasn’t perfect. The flight left Bicol International Airport 22 minutes behind schedule & landed 12 minutes after the intended schedule. These delays are inevitable in a congested airport like Ninoy Aquino International Airport, but it still somewhat affected the whole flight experience. Second & finally, the seats on this Airbus A320 aircraft need some refit. The seatbelts are already worn out & could use some replacement.

Will I fly them again in the future? Definitely – it’s a no-brainer. I hope I can also fly their international sector in the future.

For those interested in the nerdy details of this flight, see below:

Airline: Philippine Airlines
Flight Date: 15 December 2022
Flight Number: PR 2920
Route: Daraga, Albay (DRP) to Manila, Philippines (MNL)
Duration: 50 minutes
Seat Number: 54K
Aircraft: Airbus A320-214
Aircraft Registration: RP-C8610
Engines: 2 x CFM International Engines
Age: 15.2 years old
Delivered: November 2007

Have you flown with Philippine Airlines recently? How was your experience with the country’s flag carrier? Feel free to share your personal experiences in the comments section below. Do you have any questions about flying Philippine Airlines? You may post them below or you may send an e-mail to contact@thewkndtravel.com.

Thanks for joining me in today’s flight report. Stay tuned for the next one coming in shortly. I also have a few flights lined up in the coming weeks & months. Before you go, can you visit my social media channels –Facebook & Instagram – and like or follow them? Thank you & see you in the next one!

PS. Photos were taken using my OnePlus 9 Pro.

Flight Report: PHILIPPINE AIRLINES PR 2919 – Manila to Legazpi – From a Crowded Terminal 2 Experience to a Delayed Flight Back to Albay

After spending a few days around the metro, it’s time for me to go home. Just a few days ago, I took another flight with Philippine Airlines. This flight flew me from Manila back home to Albay. Join me in today’s flight report as I share with you this unexpected PAL experience, from a crowded NAIA Terminal 2 experience to a delayed flight back to Legazpi.

In case you missed it, I shared with you my first ever Philippine Airlines flight in 3 years from Legazpi to Manila in my previous blog post. Head over to this link to know more about that excellent flight.

Philippine Airlines

Philippine Airlines, commonly known as PAL, is the Philippines’ flag carrier. The airline started operations back in 1941 & is currently the region’s oldest commercial airline. Majority of the stake in PAL is owned by PAL Holdings under Dr. Lucio Tan – also the owner of one of the country’s biggest conglomerates – LT Group. World-famous ANA Holdings, the parent company of All Nippon Airways, also owns a minor stake in the airline.

Philippine Airlines flies to over 70 domestic & international destinations utilizing their wide range of Airbus, Boeing & Bombardier aircraft. They operate from their main hubs in Manila, Clark, Cebu, Davao & Kalibo. PAL is the country’s only full-service carrier & the only local carrier that flies directly to the United States & Canada. They offer both regular & premium cabins on most of their flights. Most flight, whether domestic or international, operate under 3 classes – business, premium economy & economy. Flights using their small propeller aircraft operate with an all-economy configuration.

PAL is not a member of any worldwide airline alliance. The airline has code-sharing agreements with some of the world’s biggest airlines like Cathay Pacific, Gulf Air, Turkish Airlines, All Nippon Airways & a lot more. The airline also has its own frequent flyer program called Mabuhay Miles. PAL is the only local carrier that has received a 4-star rating from the world-renowned airline rating agency, Skytrax.

In case you missed it, I post reviews & features of my flights since June 2019. I’ve covered airlines such as EVA Air, Indonesia Air Asia, Singapore Airlines & Cebu Pacific Air. All posts about these flights are found under the Flight Reports category.

Airfare

As mentioned in my Legazpi to Manila flight report, I got my tickets for this flight from a third-party agency called Traveloka. The website offered the tickets for a discounted rate of ₱2,277.62 return including a 10% discount. The ticket only included a 7-kilogram carry-on baggage.

I called the Philippine Airlines hotline days before my flight to add baggage to both sectors. I paid an additional ₱800 for a 10-kilogram check-in baggage allowance per way. Prepaid baggage rates can be cheaper if you book it together with the ticket (which Traveloka didn’t offer that time) or at least over 15 days before the intended flight date. You may check the updated rates from this page.

All-in-all, I paid ₱3,077.62 for this round-trip ticket with a 10-kilogram baggage allowance per sector. I still got a good deal considering this ticket was booked a week before the intended flight dates. The airline priced the same flights double to almost triple in their own booking portal. Thank God for websites like Traveloka – well recommended!

Travel Requirements

Albay has eased the travel requirements for fully-vaccinated passengers since November 2021. Testing requirements have been removed; only vaccination cards & valid identification cards are required for inbound passengers.

Unvaccinated or partially vaccinated passengers (including children) need to present a valid identification card & a negative antigen test result from a Department of Health-accredited laboratory. The test must be conducted within 48 hours of the intended flight schedule.

Disclaimer: The reviewer is a fully-vaccinated passenger. The reviewer complied with all the necessary rules & requirements imposed by the destination. Please note that requirements can change anytime. For the updated travel rules & requirements, please check out Philippine Airlines’ Travel Rules & Requirements page.

Before The Flight

Philippine Airlines makes sure that their passengers are informed of the travel requirements for the flight. The airline sent a text message to my registered mobile number to remind me of the requirements plus the possible options in case I intend not to push through with the flight.

The airline also sent an e-mail days before the flight asking me if I wanted to try myPAL Upgrade & bid for a premium economy seat for this flight. I wasn’t traveling long haul so I ignored this upgrade offer by PAL; I don’t think it’s worth it for such a short flight.

The Covid-19 pandemic has changed how airlines operate their flights. Airlines now make sure that passengers are aware of the updated requirements. I appreciate this text brigade move by PAL days before the passenger’s flight.

Flight Information

Like my Legazpi to Manila PAL flight, this Manila to Legazpi PAL flight was operated by a 4.4-year-old Bombardier Q400 or De Havilland Canada DHC-8-400 Next Generation aircraft. The plane’s registration number is RP-C5906. The plane has 86 seats on a 2-2 configuration. It has 6 economy-plus or extra legroom seats & 80 regular economy seats. The flight got delayed by a few hours due to the Cebu Pacific Air runway accident earlier that day & the late turnaround aircraft from Siargao. The flight left Manila station at 5:55pm & arrived Bicol International Airport at 6:43pm. This flight turned into a sunset-flight & took less than 50 minutes. The flight arrived 2 hours & 23 minutes behind schedule.

Airport & Ground Experience

As of writing, Philippine Airlines currently operates all their domestic flights from Ninoy Aquino International Airport Terminal 2.

CHECK-IN

Philippine Airlines sorted their check-in counters per cabin class. Passengers flying business class & premium economy class have check-in counters dedicated for them. Economy-class passengers had 2 sets of check-in counters, one beside the premium check-in counters & the other in the far-left part of the terminal.

Premium Economy & Business Class counters were empty when I checked in for my Legazpi flight.

I chose the economy class check-in counters near the premium check-in counters & lined up for check-in. It took me about 10-15 minutes to finish the whole process. The ground staff at the check-in counters were friendly & accommodating but were unaware of the runway accident that happened earlier. The lady advised that flights are happening as scheduled & that they haven’t been informed of any possible delays.

PRE-DEPARTURE AREA

After check-in, I went through final security & headed to the assigned boarding gate. Oh boy, Terminal 2’s pre-departure area was packed & chaotic. I’ve never seen Terminal 2 this crowded. All seats at the boarding gates & in the restaurants were taken. Social distancing was not observed. I found out that there were a few Cebu Pacific Air repatriation flights that were scheduled to fly out of Terminal 2 that same day.

I found a seat near Bus Gate 12B & decided to stay put for about an hour. The PAL ground staff announced that our flight will be delayed for an hour due to the late turnaround of aircraft from Siargao. The new departure time was scheduled for 4:00 pm. All the delays that day resulted from the Cebgo runway accident that happened earlier that day.

BOARDING

Fast-forward to 4:21pm, the PAL ground staff announced boarding for this flight to Legazpi. Passengers lined up outside Gate 12B & headed to the pre-departure lounge on the ground floor. We all took a bus to the aircraft & boarded the plane from the front door. The orderly boarding process finished after 20 minutes. The plane was pushed back at exactly 5:01pm. The plane didn’t depart until 5:55pm. Off we go to Legazpi!

Inflight Product

SEAT

The economy class seat on this Philippine Airlines Q400 aircraft is exactly identical to the plane I took from Legazpi to Manila a few days earlier. The plane has 86 seats in a 2 x 2 configuration. Each row has 2 window & 2 aisle seats. There are 6 economy-plus (extra legroom) seats & 80 regular economy seats.

Each seat features 29 inches of seat pitch & 16.92 inches of seat width. Every seat has a tray table, small seat pocket with the aircraft safety card, individual air vent & reading light. The seat also features a decent recline, which the competitor doesn’t offer. Inflight magazines are still missing. The plane also features spacious overhead compartments.

I got seat 21B (aisle seat) for this short flight. The seat pitch was great; it was very comfortable for such a short hop to Legazpi.

INFLIGHT SNACK

Philippine Airlines continued to serve inflight snacks even during the pandemic. Shortly after take-off, the cabin crew handed out Figaro chocolate oatmeal cookies & a 350-mL bottled water to every passenger. The snack service was finished in no time. A few minutes before landing, the crew went around to collect rubbish from the snack service.

INFLIGHT ENTERTAINMENT

Philippine Airlines Q400 aircraft doesn’t come with personal entertainment options & screens. Planes with personal entertainment screens are mostly available on their international routes.

LAVATORY

The aircraft’s lavatory was located in the front part of the cabin. I did not have the chance to visit the lavatory on this short flight.

Cabin Crew Service

Cabin crew service on this flight was neutral. They looked after every passenger’s welfare; they reminded everyone of the proper wearing of face masks. They served the snacks with their best smiles. At the same time, they ignored the passenger’s comfort & did nothing about the high cabin temperature before take-off. Majority of the passengers were sweating & were using the passenger safety cards to fan themselves. I advised the crew about it after the seatbelt sign was turned off, but I’m not sure if they addressed it afterwards.

Disembarkation & Baggage Claim

The cabin crew asked the passengers to disembark in an orderly manner. Those seated in the front part of the cabin disembarked first, followed by us seated in the back. The process went by fast & smooth. Baggage claim also took about 5 minutes from the time I stepped out of the plane.

All arriving passengers were asked to fill out & submit a passenger profile form before leaving the airport terminal.

Final Thoughts

I had a nice flight with Philippine Airlines on this Manila to Legazpi leg. It wasn’t as good as my Legazpi to Manila flight, but it was still okay.

The flight & airport terminal experience had some factors which the airline had no control over. These include the Cebgo runway accident that happened on the day of the flight, the delays brought about by this accident & the overcrowded Terminal 2 due to the delays & government repatriation flights.

The PAL domestic hard & soft product is still the best in the country. It still feels premium & still provides the best value for money. The hot & uncomfortable cabin temperature was the deal breaker for me. If only that hadn’t happened, I would still consider this an excellent flight even with the 2.5-hour delay.

Don’t get me wrong; I will still fly with Philippine Airlines in the future. I look forward to trying their other domestic routes & hopefully some of their international legs.

Allow me to share with you some details about this Manila to Legazpi flight:

Airline: Philippine Airlines
Flight Date: 8 March 2022
Flight Number: PR 2919
Route: Manila (MNL) to Legazpi (LGP)
Duration: 48 minutes
Seat Number: 21B
Aircraft: Bombardier Q400 / De Havilland Canada DHC-8-400 NG
Aircraft Registration: RP-C5906
Aircraft Engine: 2 x Pratt & Whitney Canada PW150A Engines
Age: 4.4 years
Delivered: November 2017

Have you recently flown Philippine Airlines? How was your experience with the country’s flag carrier? Share you thoughts & experiences in the comments section below. Do you have questions about coming into Legazpi or flying Philippine Airlines or PAL in general? Feel free to send an e-mail to contact@thewkndtravel.com & I will try to get back to you as soon as possible.

Thanks for joining me in today’s flight report. I have a few flights lined up in the coming weeks & months. Please stay tuned! Before you go, can you visit my social media channels –Facebook & Instagram – and like or follow them? Thank you & see you in the next one!

PS. Photos were taken using my OnePlus 9 Pro.

Flight Report: PHILIPPINE AIRLINES PR 2922 – Legazpi to Manila – First PAL Flight in 3 Years

Last weekend, I had the chance to fly our country’s flag carrier, Philippine Airlines, on it’s Legazpi to Manila service. I booked the tickets last minute & got this Philippine Airlines (PAL) flight cheaper than its major competitor Cebu Pacific Air. Join me in today’s flight report as I share with you my first ever PAL flight in 3 years – with the last one from Bacolod back in March 2019.

Disclaimer: The reviewer is fully vaccinated during the trip. Travel requirements & procedures may change anytime. Everything mentioned below were valid during the day of the flight. For updated requirements & procedures, please check Philippine Airlines’ Travel Rules & Requirements page.

Philippine Airlines

Philippine Airlines is the Philippines flag carrier. The airline was founded in 1941 & is the oldest commercial airline in Asia. Majority of the airline’s stake is held by PAL Holdings owned by Dr. Lucio Tan – the same owner of LT Group, one of the Philippines’ largest conglomerates. ANA Holdings, the parent company of All Nippon Airways, owns a minority stake in Philippine Airlines.

Philippine Airlines operates around 60 Airbus, Bombardier & Boeing aircraft to over 40 international & 31 domestic routes. Its hubs are located in Manila, Cebu, Davao, Clark & Kalibo. PAL is the country’s biggest full-service airline offering premium experience to its passengers. They offer business class, premium economy & economy class to most of its routes.

PAL is not a member of any airline alliance but has code-share flights with major carriers such as All Nippon Airways, Cathay Pacific, Turkish Airlines, Gulf Air & many more. PAL also has its own frequent flyer program called Mabuhay Miles. PAL is also the only Philippine-based carrier to receive a 4-star rating from world-renowned air transport rating organization Skytrax.

In case you missed it, I post reviews & features of my flights since June 2019. I’ve covered airlines such as EVA Air, Indonesia Air Asia, Singapore Airlines & Cebu Pacific Air. All posts about these flights are found under the Flight Reports category.

Airfare & Inclusions

Ticket prices on both Philippine Airlines & Cebu Pacific Air websites have skyrocketed when I checked for flights. I managed to catch a rare return trip deal with a 3rd party company called Traveloka. The company offered a discounted fare for return tickets on the same airline. I got the ticket for ₱2,277.62 roundtrip including a 10% discount from Traveloka. Note that the ticket prices on the airline websites were double to almost triple compared to the price I paid.

The initial ticket only includes 7-kilogram carry-on baggage but does not include check-in baggage. I called the PAL hotline days before my flight & added 10-kilograms check-in baggage per way. It cost ₱800 return at ₱400 per way. Baggage fees can be cheaper if you book it during the initial ticket booking (which Traveloka didn’t offer for this flight) or more than 15 days before the intended flight.

The return ticket with 10-kilograms baggage per way cost me ₱3,077.62. The airline reflects it as ₱3,372.00 because it didn’t include the 10% discount I got from Traveloka. The all-in ticket price is ridiculously cheap considering it was booked a week before the intended flight & hey, it’s with Philippine Airlines.

Travel Requirements

Metro Manila has one of the laxest travel requirements in the country. The region only requires a valid identification card & a copy of vaccination card or vaccination certificate. Please note a specific local government unit may require additional documents from the arriving passenger. It’s best to always check with the LGU of your destination for the updated requirements.

Philippine Airlines makes sure that their passengers are informed of the latest travel requirements per destination. The airline frequently updates their website with the latest requirements & documents per destination. You may check out this page for more information.

Note: Legazpi Airport still requires all passengers to download the Traze mobile application for contact-tracing purposes.

Before The Flight

Airlines have their own ways of informing their passengers about the requirements for the flight. On my last flight with Cebu Pacific Air, they sent an e-mail with all the reminders days before the flight schedule. Philippine Airlines, on this flight, sent a text message to my registered mobile informing me about my confirmed itinerary, the updated travel rules & regulations & the options in case there are flight disruptions.

I appreciate this gesture to keep their passengers informed of everything about the flight. Kudos to Philippine Airlines!

Flight Information

This Legazpi to Manila PAL flight was operated by a 4.7-year-old Bombardier Q400 or De Havilland Canada DHC-8-400 Next Generation aircraft with registration RP-C5901. The plane has 86 seats on a 2-2 configuration. It has 6 economy-plus or extra legroom seats & 80 regular economy seats. The plane left Bicol International Airport at 7:46am & arrived at Ninoy Aquino International Airport at 8:32am. The flight took 46 minutes in the air & arrived 37 minutes ahead of schedule.

Airport & Ground Experience

This Philippine Airlines flight to Manila was the first flight that operated out of Bicol International Airport that day.

CHECK-IN

All passengers go through the initial security check & Traze application scanning before going to the check-in counters. All airline check-in counters are located on the ground level with Philippine Airline’s counters found in the right part of the building.

Check-in & bag drop took about 2 minutes. The ground staff asked for my identification & vaccination cards, printed my boarding pass & checked my check-in luggage. The PAL ground staff were nice & accommodating on an early Saturday morning.

BOARDING

After check-in, all passengers proceed to the 2nd floor where the final security check & pre-departure area is located. Bicol International Airport is relatively new so there isn’t a lot inside. Boarding commenced ahead of schedule. All passengers walked through the jet bridge & then walked out onto the tarmac to head to the aircraft. We all had a lovely view of Mayon Volcano during boarding.

Bye Bicol International Airport!

The flight crew checked every passenger’s boarding pass & disinfected everyone’s hands upon entering the plane. The whole boarding process took less than 20 minutes & was completed ahead of schedule.

The Mayon Volcano showed up during boarding! This is the view from the airport boarding gate.

Inflight Product

SEAT

Each seat has a small pocket & tray table
Individual air nozzles. Yay!

Philippine Airlines’ Q400 aircraft comes with 86 seats in a 2 x 2 configuration. Each row has 2 window & 2 aisle seats. Each seat features a seat pitch of 29 inches & a seat width of 16.92 inches. Each also features a tray table, individual air nozzle & reading light. The seat also features a decent recline, which the competitor doesn’t offer. The seat pocket in front of every passenger contains the aircraft safety card. Inflight magazines have been removed because of the pandemic; unsure if it will be back soon. The aircraft also features spacious overhead compartments – bigger than the local competitor’s overhead cabin.

Tried to open the tray table. It was spot clean! The crew made sure it was cleaned after the 1st leg.

I got window seat 11A for this flight. I was seated near the propeller so I experienced an extra neglectable noise during the flight. The legroom was alright for such a short flight.

Passenger Safety Card
Great legroom!

INFLIGHT SNACK

Shortly after take-off, the crew handed out snacks to all passengers. They gave out complimentary chocolate oatmeal cookies from Figaro & a 350mL bottled water. The crew finished the snack service in less than 10 minutes.

Free bottled water. Thanks PAL!
Complimentary cookies. Thanks PAL!

INFLIGHT ENTERTAINMENT

Philippine Airlines Q400 aircraft doesn’t come with personal entertainment options & screens. Planes with personal entertainment screens are mostly available on their international routes.

LAVATORY

The aircraft’s lavatory was located in the front part of the cabin. I did not have the chance to visit the lavatory on this short flight.

Cabin Crew Service

Philippine Airlines brands their service as the ‘Heart of the Filipino.’ The cabin crew on this Legazpi to Manila flight embodied that way of service & gave their best in catering to the needs of the passengers. They welcomed all passengers with their best smiles, helped in putting passengers’ bags in the overhead compartment & constantly reminded the passengers of the safety protocols. The cabin crew service on this flight was top-notch, probably one of the best I’ve experienced on a domestic flight.

Disembarkation & Baggage Claim

This Legazpi to Manila PAL flight landed at Ninoy Aquino International Airport & headed to Terminal 2 for disembarkation. Terminal 2’s structure does not cater to propeller planes thus requiring us to have a bus gate. Passengers left the aircraft in an unorderly manner (not by rows) & rode a bus to the airport arrivals area. Checked luggage arrived in less than 10 minutes – quite rare these days!

Final Thoughts

It was an excellent flight with Philippine Airlines; it was probably one of the best domestic legs I’ve had in a while.

Beautiful Q400 aircraft!
View from my seat during take off.

A few things made me happy with this flight. First, the aircraft & seat features were at par with industry standards. The cabin temperature was cool & comfortable. The crew kept the air conditioning on even before the engine started. Second, Philippine Airlines maintained their reputation of being the country’s sole full-service airline & offered snacks to all passengers during a pandemic. Third, the flight operated ahead of schedule. Lastly, the ground & cabin crew service made the flight extra special. I’ve felt & experienced PAL hospitality from the time I checked in for my flight up to when I disembarked from the plane.

This flight was my first PAL flight in 3 years & this won’t be the last. This flight with Philippine Airlines proved that they are still the country’s best airline in terms of service. They may not have the cheapest fares, but they still have the most premium service.

Curious about the technical details of this flight? Check them out below:

Airline: Philippine Airlines
Flight Date: 5 March 2022
Flight Number: PR 2922
Route: Legazpi (LGP) to Manila (MNL)
Duration: 46 minutes
Seat Number: 11A
Aircraft: Bombardier Q400 / De Havilland Canada DHC-8-400 NG
Aircraft Registration: RP-C5901
Aircraft Engine: 2 x Pratt & Whitney Canada PW150A Engines
Age: 4.7 years
Delivered: July 2017

Have you flown with Philippine Airlines recently? How was your experience with the country’s flag carrier? Feel free to share your personal experiences in the comments section below. Do you have any questions about flying into Manila or anything about flying during the pandemic? You may post them below or you may send an e-mail to contact@thewkndtravel.com.

Thanks for joining me in today’s flight report. Stay tuned for the next one coming in shortly. I also have a few flights lined up in the coming weeks & months. Before you go, can you visit my social media channels –Facebook & Instagram – and like or follow them? Thank you & see you in the next one!

PS. Photos were taken using my OnePlus 9 Pro.