Tag: Flight Report

Flight Report: SINGAPORE AIRLINES SQ 915 – Manila to Singapore – 5-Star Economy Class Experience In A New Generation Boeing Dreamliner

Singapore Airlines – one of the world’s, if not arguably the world’s best airline. I’ve read various flight reviews & watched tons of trip reports about this airline & I have to say, most, if not all the experiences were outstanding. I didn’t want to just read or watch about the airline & its service so early this year, I decided to book my tickets to Europe with them. I’ve waited for days, weeks & months for this first flight with Singapore Airlines.

Are you curious how did this flight go? Find out in today’s flight report where I will feature the world-famous & raved Singapore Airlines. Allow me to share details about the airline, its inclusions & my first ever flight experience with them in the review below.

PS. I also flew with Singapore Airlines on their long-haul flight from Singapore to Amsterdam. Check out the details & comprehensive review of the flight here.

singapore airlines

Singapore Airlines is Singapore’s flag carrier based in the world’s best airport, Singapore Changi Airport. This multi-awarded airline started in 1947 as Malayan Airways, then re-branded & commenced operations in 1972 with its current name. The airline is majority-owned by the government. Since it started operations 47 years ago, the airline has been a top contributor in terms of the world’s revenue passenger kilometers & the number of international passengers carried worldwide.

The airline currently flies to over 60 destinations in more than 30 countries across 5 continents. They are one of the leading carriers in the Southeast Asian Region with the help of their subsidiaries – Silk Air (which operates to some regional destinations) & Scoot (which operates on a low-cost business model). The airline (not including its subsidiaries) flies a combination of over 100 Airbus & Boeing jets ranging from the Airbus A330, Airbus A350, Airbus A380, Boeing 777, Boeing 787 Dreamliner to the Boeing 747 solely for its cargo operations.

Singapore Airlines is a full-service carrier. It means that every flight includes all the necessary in-flight amenities & services you can think of. All SQ tickets include free check-in baggage, meals & in-flight entertainment. The airline has a frequent flyer program called KrisFlyer & PPS Club. The airline is a member of the Star Alliance – one of the world’s biggest airline alliance network.

Fun fact! The airline operates the world’s longest flight from Singapore to Newark in the United States of America. This 19-hour flight is operated by an Airbus A350-900ULR (ultra-long range) specifically configured for this flight with a combination of only business class & premium economy seats.

In case you missed it, I flew the exact same flight – SQ 915 from Manila to Singapore – last June 2022. Check out how Singapore Airlines’ service changed after the Covid-19 pandemic hit the world by clicking this link.

AIRFARE

Last January, Singapore Airlines & Bank of the Philippine Islands offered discounted flights until March 2020. I’ve always dreamed of flying to Europe so I decided to book my tickets with them. I got my economy class ticket from Manila, Philippines to Amsterdam, Netherlands & back from Copenhagen, Denmark to Manila Philippines, both via Singapore for $719.23 all in. My bank charged me ₱37,669.40 in local currency.

The ticket included 4 flights in Economy Class, Manila to Singapore, Singapore to Amsterdam, Copenhagen to Manila & Singapore to Manila with a total flying time of close to 33 hours. As mentioned above, the airline operates a full-service model which means this ticket included check in baggage, in-flight meals & snacks & in-flight entertainment. It’s not the cheap piso-fare ticket I usually book but I took the risk of buying it even without the visa. Anyway, it’s Singapore Airlines.

flight information

This Manila to Singapore flight was operated by the new-generation Boeing 787-10 Dreamliner delivered to Singapore Airlines in 2018. The aircraft comes with 2 airline classes. Its business class has 36 seats on a 1-2-1 correspondence while its economy class comes on a 3-3-3 configuration with a total of 301 seats.

The flight to Singapore only took 2 hours & 51 minutes, from the usual 3 hours & 30 minutes. It was generally a peaceful flight, not much turbulence happened. We left Manila a few minutes late but managed to arrive in Singapore Changi Airport earlier than the expected arrival time.

Check In, Baggage & Boarding

Singapore Airlines divided check in counters into classes & groups. Business class ticket holders, KrisFlyer & Star Alliance status holders have a dedicated check in counter. Economy class passengers have a separate check in counter; those who checked in online also have a separate check in counter. There were no queues. Check in process was smooth. It only took me about 5 minutes to get my boarding passes. Since I have an onward flight to Amsterdam, I already checked in for both flights from Manila to Singapore & then to Amsterdam.

As mentioned above & as shown in the ticket, my fare includes 30-kilogram complimentary check in baggage allowance in all flights. I surrendered my luggage in Manila Airport & collected it in Amsterdam Schipol Airport. All passengers were also allowed to carry 7 kilograms of cabin luggage. Unlike other airlines, the Singapore Airlines ground staff in Manila Airport did not weigh my carry-on luggage.

Just like check in, boarding process was done by class. Business class passengers & those with Star Alliance & KrisFlyer status were asked to board the aircraft first. Economy passengers seated at the rear part of the aircraft came in next. Those seated in the economy forward seats boarded the aircraft last. Economy class passengers were offered newspapers & earphones at the jet bridge before entering the aircraft. The lovely SQ crew welcomed every passenger in the aircraft & gave instructions on which aisle to take to their seats. Boarding process didn’t take long. Boarding by groups is probably the most efficient way to board every aircraft.

Seat, In-flight Meal & Entertainment

Economy class seats in Singapore Airlines’ Boeing 787-10 Dreamliner have 32 inches of seat pitch & 17.5 inches of seat width. Each seat comes with a spacious leg room, a plush pillow, an adjustable headrest & a personal entertainment screen. Seats also feature a seat pocket with in-flight reading materials, a fold-able tray table with mirror, a coat hook, small storage space below the screen, a fold-able cup holder, a USB charging outlet & a universal power outlet. Blankets are available by request.

I sat by the window & I liked the 787-10’s large windows. These windows do not have manual window shades. The window tint can be controlled by the passenger, but can also be controlled & locked by the crew. The overhead storage spaces were spacious. Amenity kits are not offered in this short-haul regional flights. Seat comfort is amazing. I don’t mind having this kind of economy seat in a long-haul flight.

Singapore Airlines offer a complimentary hot meal to its economy class passengers. Meal service started with a hot towel. This is a great small add-on which only a few airlines still observe. The crew went around & offered omelette or noodles for breakfast. I went for the seafood noodles. The meal tray came in with the seafood noodles, a bread roll with butter, fresh fruits & drinks of choice (either coffee, tea, fruit juice, beer, white or red wine). It was a moderately sized but tasty meal, enough to fill you up on a 3-hour flight. It was also great to see the airline use real metal cutlery instead of the disposable plastic ones. I hope they use paper cups or reusable cups in the future, instead of the disposable plastic cups they use.

The airline’s entertainment system, KrisWorld, offered thousands of entertainment options for this 3-hour flight. It includes hundreds of movies & TV series to watch, close to a thousand songs to listen to & even documentaries & feature videos about Singapore & other random topics. Krisworld can be accessed through the touch-enabled personal entertainment screens found in front of every seat. The touch screen monitors were responsive & easy to navigate. How I wish they would add camera features like those from the A380s. Also, the earphones provided did its job – it’s not the best in the world but it was alright.

lavatory

The aircraft’s lavatory was clean, fresh & of decent space. There was enough supply of tissue & bathroom amenities. The airline crew did a great job in keeping the cleanliness of the lavatory.

Cabin Crew Service

Singapore Airline’s cabin crew service is exceptional, definitely worth the 5-star rating. The cabin crew were accommodating, helpful & wore their best smiles all throughout the flight. The excellent service started off when they greeted all the passengers upon boarding the aircraft. They made sure all passengers have a pleasant flight. I was surprised they offered a second round of drinks to all passengers on this 3-hour flight to Singapore. I’ve never seen anything to point out for the service on this flight. The crew showed the true Singaporean hospitality in this flight. Kudos to Singapore Airlines!

verdict

It was truly an enjoyable first flight with Singapore Airlines; indeed a 5-star experience. The aircraft used was new & modern; the cabin space was impressive. Seats & seat comfort were outstanding. Food was tasty & in-flight entertainment was up-to-date.

The whole Singapore Airlines experience from check in to boarding, to the flight itself & even after disembarkation was pure class. The cabin crew service stood out the most. I genuinely felt Singaporean hospitality.

You might wonder if it is worth the extra payment to take Singapore Airlines than flying with other airlines? It’s a big YES. Tickets or fares may be a more expensive than the usual but I believe all the passengers get than what they actually pay for. It is definitely worth investing more! Will I fly Singapore Airlines again in the future? How I wish all my upcoming flights will be with them! To be honest, I cannot wait to fly with them again in the future.

Singapore Airlines, all praises to you. Thank you for this amazing flight from Manila to Singapore!

Do you want to know more about the flight & the Boeing aircraft used for this amazing flight? Check out the specifics below:

Airline: Singapore Airlines
Flight Date: 23 October 2019
Flight Number: SQ 915
Route: Manila (MNL) to Singapore (SIN)
Duration: 2:51 hours
Seat Number: 66K
Aircraft: Boeing 787-10 Dreamliner
Aircraft Registration: 9V-SCH
Aircraft Engine: 2 x Rolls Royce Trent 1000
Age: 2.8 years old
Year Delivered: 2018 (previously a test aircraft)

Have you every flown with Singapore Airlines? How was your flight? What do you think of the aircraft used for the flight? How was the food, the cabin crew service? Share your comments & experiences below. I’d love to hear from all of you. Do you have any comment or suggestion on how I can improve the posts & content in this blog / website? Feel free to send them in via e-mail to contact@thewkndtravel.com. Don’t forget to turn your notifications on for my social media channels – Facebook, Instagram or Twitter. 

Thank you for joining me in this excellent Singapore Airlines flight report. This is the start of many blogs about my recent trip to Europe. 🙂 Watch out for more blogs & trip reports!

PS. Photos were taken using my HTC U11.

Flight Report: CEBGO DG 6244 – Caticlan (Boracay) to Manila – Quick Turboprop Flight Back To The Metro

Hello & welcome to another flight report. Today, I will tell you more about my recent flight with Cebu Pacific Air’s subsidiary, Cebgo. I flew with them from Caticlan (Boracay) to Manila in September after spending 4 days with my high school friends in paradise. Join me as I share with you some details about Cebgo, the flight, the aircraft used & the flight experience.

In case you missed it, I shared with you last week details of our Manila to Caticlan (Boracay) flight with Cebu Pacific Air. It was an enjoyable, short yet relatively empty flight to paradise island. Know more about that flight report here.

cebgo

Cebgo is a low-cost carrier & is a subsidiary of Cebu Pacific Air. The airline previously operated as South East Asian Airlines (SEAir) & Tigerair Philippines until Cebu Pacific Air acquired the whole company in 2014. Cebgo currently flies to 29 domestic destinations with Manila & Cebu as its main hubs.

The airline used to operate an all-Airbus fleet until its parent company transferred all its turboprop operations to the subsidiary. Now, the airline subsidiary operates an all turboprop fleet of 20 ATR aircraft. It is also the only Philippine-based airline that operates a full cargo ATR turboprop aircraft.

airfare

As mentioned in my Manila to Caticlan (Boracay) flight report, I only paid ₱1,147.72 & 100 GetGo points for the round-trip ticket. It included seats on both flights & a 7-kilogram carry on baggage per way. We didn’t purchase check in baggage allowance because we were only there for 4 days. Check out the screenshot of our ticket below.

FLIGHT INFORMATION

This Cebgo flight from Caticlan (Boracay) to Manila was operated by a 2.2-year ATR aircraft delivered to the airline in September / October 2017. This turboprop plane can carry 78-passengers in an all-economy seat configuration. The flight took only 52 minutes including taxiing. We left Caticlan Airport 15 minutes early & arrived Manila Airport 58 minutes earlier than the scheduled arrival time.

Check In, Baggage & Boarding

Just like its parent company Cebu Pacific Air, Cebgo also offers mobile & web check in feature for all their flights. Passengers travelling without check in baggage can skip counter check in & go straight to their respective boarding gates. My friend & I already checked in for the flight days before & we already had our boarding passes in our phones. We didn’t have to go through the normal check in process at Boracay Airport.

Here’s a screenshot of my mobile boarding pass. I presented this with a valid ID during boarding.

Cebgo offers prepaid baggage on all its flights. All tickets come with a free 7-kilogram carry on baggage. Check in baggage is available for purchase at the time of booking the ticket up to 4 hours before the flight schedule. In case you are wondering how much does the check in baggage allowance cost, here are the rates as of today, 1 December 2019 from the Cebu Pacific Air website.

This flight’s boarding process took a bit of time. The people were asked to board 2 buses, depending on their seat number. Those seated from rows 1 to 10 boarded the plane first, while those seated in the last 10 rows boarded the plane last. We utilized the sole passenger door at the back.

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Seat, In-Flight Meal & Entertainment

Passengers are not allowed to choose or change seats in turboprop flights from check in up to the flight itself. The airline system automatically assigns seats to the passengers a week before the flight while the airline ground staff assign seats to passengers while maintaining the aircraft’s weight stability. Preferred seats are available for purchase up to 4 hours before the flight.

The aircraft has a 2 x 2 seat layout. Each row has 2 window seats & 2 aisle seats. The seat pitch was alright; there was not enough legroom as expected. The seats only have armrests as dividers & no ‘individual’ seat space unlike those from jet planes.

In-flight snacks are available for purchase up to 24 hours before the flight or during the flight. Please take note that meals can be limited only to light snacks because DG flights are not ‘long’ flights. Most of them only take about an hour.

Cebgo’s ATR aircraft do not offer personal entertainment screens. The airline subsidiary, just like its parent company, is a low cost carrier thus only offers the basic flight service. On the good side, they have the in-flight Smile Magazine & an aircraft safety card in every pocket found in front of every seat.

Lavatory

The aircraft’s only lavatory is found at the back of the plane, near the main passenger door. It is clean & well-maintained. The lavatory space is just basic & alright, nothing fancy.

Cabin Crew Service

Cabin crew service in this short flight was good. All passengers were greeted with warm smiles. The crew also helped out the passengers in sorting their bags in the overhead storage spaces. They also finished offering & selling snacks to passengers minutes after the seat belt sign was turned off.

Verdict

It is always a pleasure flying with Cebgo. I prefer flying with Cebgo than its mother company, Cebu Pacific Air, because of their flights arrive on time, if not way earlier than the expected touchdown time. This good practice is evident in this flight when we left Caticlan 15 minutes early & arrived Manila 58 minutes ahead of schedule. Keep it up, Cebgo!

The aircraft used was relatively new & modern. Seat pitch was acceptable; legroom wasn’t that good. Seat comfort was fine, nothing extraordinary. These seats will do for short intercity / region flights. Personally, I still prefer the seats in their Airbus jet aircraft.

Overall, it was a quick but enjoyable flight with Cebgo. There isn’t much difference with the other Cebu Pacific Air flights & service, except the timely performance & the type of aircraft used. I’m happy to say that I am flying Cebgo again in a few weeks to Legazpi for the holidays. I’m already excited for the flight. I’m sure it’ll be great!

If you want to know the technical details of this flight & the aircraft used, check out the information below.

Airline: Cebgo
Flight Date: 16 September 2019
Flight Number: DG 6244
Route: Caticlan (Boracay) (MPH) – Manila
Duration: 52 minutes
Seat Number: 14B
Aircraft: ATR 72-600
Aircraft Registration: RP-C7286
Age: 2.2 years
Year Delivered: 2017

Have you ever flown with Cebgo? How was your experience? How do you like (or dislike) it compared to its parent company, Cebu Pacific Air? Share your good & bad experiences in the comments section below! Do you have any questions about the flight, Cebgo or Cebu Pacific in general? You can send them to me via email to contact@thewkndtravel.com. Don’t forget to turn your notifications on for my social media channels – Facebook, Instagram or Twitter. 

I appreciate you reaching this part of this trip report. Thank you for your time. Don’t worry, I’ll take you to Singapore & Europe in the next flight reports!

PS. Photos were taken using my HTC U11.

Flight Report: CEBU PACIFIC AIR 5J 905 – Manila to Caticlan (Boracay) – Short & Relatively Empty Flight To Paradise Island

Hello & welcome to another flight report. I’ve been away for a while, but fret not, I am now back & ready to share more with you. I have close to 10 flight reports (from Cebu Pacific Air, Singapore Airlines, Brussels Airlines & Czech Airlines) coming up; so stay tuned for these reviews & posts.

Look at that beautiful wing tip of the Airbus A320 sharklet that flew us from Manila to Boracay.

In the last flight reports, I shared with you details about by Indonesia Air Asia flights from Jakarta to Yogyakarta & back, from Yogyakarta to Jakarta. I also gave some details about my Cebu Pacific Air piso-fare flight from Manila to Jakarta which was booked just 2 months before the trip. Today, we’ll go back to my most-used local airline – Cebu Pacific Air. This time, I’ll take you with me from Manila to Caticlan (Boracay).

Check out the post below as I share with you some information about this short flight to the paradise island of Boracay.

cebu pacific air

As mentioned in my previous flight reports (Legazpi to Manila & Manila to Jakarta), Cebu Pacific Air is the Philippines’ largest low-cost airline that flies to various destinations within the country, across the Asia Pacific & the Middle East. It is wholly-owned by JG Summit Holdings, led by the Gokongweis. Including its subsidiary Cebgo, the airline operates a fleet of 70+ Airbus & ATR commercial & cargo aircraft with a number of new generation aircraft orders in place.

The airline has opened the opportunity for every Filipino to fly domestic & international at extremely low prices compared to its industry rivals. It is known for its ₱1-base fare promotions offered a few times a year. It has its own loyalty program called GetGo & is a founding member of Value Alliance, the world’s largest alliance of low-cost carriers.

airfare

Early this year, my friends booked a September Boracay trip for about ₱4,500 per person. A few weeks after they secured their tickets, I decided to secretly join them & booked my return ticket for ₱1,147.72 & 100 GetGo points. Yes, I paid about 1/4 of what my friends paid & even got better flight times.

By the way, the ticket only included a seat in both flights & a carry-on baggage up to 7 kilograms. Nothing more, nothing less. It only takes about an hour to fly to Boracay & it was only a weekend trip; there was no need to bring a lot of stuff. Check out the screenshot of my ticket below.

flight information

The flight was operated by a 6.4-year old Airbus A320-214 twin jet aircraft sporting the new Cebu Pacific Air livery. The plane was built & delivered from Toulouse, France last July 2013. It operates an all economy class configuration with 180 seats in total. The flight, including taxiing, took about 1 hour & 7 minutes. The plane was only airborne for 42 minutes.

We pushed back a few minutes behind schedule, but we were able to land at Caticlan Airport earlier than the scheduled arrival time. The flight was alright, with a few turbulence experienced.

Check In, Baggage & Boarding

Cebu Pacific Air offers counter, mobile & web check in for all their domestic flights. Since I was travelling light (no check in baggage), I immediately went to the boarding gate with my mobile boarding pass. There was no need to drop by the check in counters for check in.

Here’s a screenshot of my mobile boarding pass for 5J 905 from Manila to Caticlan (Boracay).

The airline offers prepaid baggage for all its flights. Guests have the option to travel light (7 kilogram carry on baggage only) or to purchase baggage for their flights. The baggage rates depend on when the allocation was purchased. See the updated baggage rates to & from Caticlan (from Manila) from the Cebu Pacific Air Fees Summary page as of 24 November 2019.

The boarding process was fast & efficient. It didn’t take long because the flight was not full. There were many empty seats & available cabin storage space. Take note that the ground staff checks your identification card when you are boarding with your mobile boarding pass. They make sure that the passenger on the ticket & boarding pass is the one taking the flight.

There were many empty seats in this domestic flight to MPH. Seats 16D, 16E & 16F were vacant!!

Seat, In-Flight Meals & Entertainment

Cebu Pacific Air, being a low-cost carrier, offers everything for a fee. Preferred seats are available for purchase up to 4 hours before the flight. If no seat is purchased, the airline’s system automatically assigns seats to all passengers a week before the flight. Each seat has a standard 28-inch pitch & has a basic recline. The seat pitch & recline doesn’t really matter for short flights like this. My friend & I were seated one row apart; it kinda sucks because we had 2 separate booking reference numbers. He eventually moved in the seat beside me since it was not occupied.

Snacks & meals are available for pre-purchase up to 24 hours before the flight. If you missed out booking your meal, you can always buy from the snack trays being rolled out by the cabin crew during the flight. The prices of in-flight snacks are expensive. It’s best to just bring your own snack, which the airline allows by the way.

The airline doesn’t offer in-flight entertainment. The back of the seats in front of each passenger has nothing. Each passenger has a seat pocket in front; the seat pocket contains the aircraft safety card & in-flight magazine.

The crew held a fun game during this flight. They asked 3 questions under a category & gave airline merchandise to the passengers who gave the correct answers. It’s this small touch that gives some passengers something to look forward to flying with the airline.

lavatory

We were only airborne for 42 minutes & I didn’t have the chance to visit the lavatory. I always go to the toilet before boarding because I want to avoid the hassle of asking my seat neighbor to stand up & make way for me going to the toilet.

cabin crew service

Cabin crew service in this flight has been just alright – it was not outstanding or special. They greeted each passenger entering the aircraft during boarding. One thing I noticed is they finished the meal / snack service just a few minutes after the seat belt sign was turned off. I suppose there were not many people who bought snacks during the flight.

verdict

Overall, it was a usual Cebu Pacific Air flight. I really did not expect so much considering I only paid ₱1,147.72 return; that’s half of that fare for this flight. What I particularly liked about this flight is it being on schedule. We were able to arrive Caticlan Airport earlier than expected & managed to surprise our friends who were already in Boracay that day.

I have a few upcoming Cebu Pacific Air flights on their Airbus A330 & Airbus A321 aircrafts. I wonder if the experience will be different from this flights, but I am already looking forward to that. In case you are wondering about the specifics of this flight & the aircraft used, check out the details listed below.

Airline: Cebu Pacific Air
Flight Date: 13 September 2019
Flight Number: 5J 905
Route: Manila (MNL) – Caticlan (Boracay) (MPH)
Duration: 1:07 hours
Seat Number: 16A (changed from 16C)
Aircraft: Airbus A320-214 Sharklet
Aircraft Registration: RP-C3275
Age: 6.4 Years Old
Year Delivered: 2013

Have you used Cebu Pacific Air in your recent flight? How was your experience? Do you plan to fly with them again in your future flights? Let’s engage into a discussion in the comments section below. You can also share your experiences, ideas, comments & suggestions via email to contact@thewkndtravel.com. Don’t forget to turn your notifications on for my social media channels – Facebook, Instagram or Twitter. Please also help me promote these pages to your families & friends.

Thank you for joining me in today’s flight report. Watch out for the next one!

PS. Photos were taken using my HTC U11.

Flight Report: INDONESIA AIR ASIA QZ 7551 – Yogyakarta to Jakarta – Redemption Flight Back To Indonesia’s Capital

Hola to another flight report! Last time I shared with you how my Jakarta to Yogyakarta on Indonesia Air Asia went. It was a winner for the price but just okay in all other aspects. There are a lot of points which they can improve on such, as seat quality, legroom & flight punctuality.

Today, I will share with you my Indonesia Air Asia flight back to Jakarta from Yogyakarta. I really didn’t have plans of covering this flight, but my great experience forced me to do so. I’m calling this a redemption flight – a redemption of all the not-so-good experiences I had on the flight to Yogyakarta.

Believe it or not, we used the same old aircraft back to Jakarta. There’s not much I can do with these details but the service topped it all. Allow me to share with you some details of this amazing flight. Please expect a shorter review this time as most details are already mentioned in the previous Indonesia Air Asia post.

indonesia air asia

As mentioned in my previous flight report, Indonesia Air Asia is a low cost airline that is based in Jakarta Airport. It is the Indonesian counterpart of Air Asia Berhad based in Kuala Lumpur, Malaysia. The airline currently flies to over 20 destinations in Indonesia, Southeast Asia & even in Australia. It operates an all economy class Airbus A320 fleet. Just like any other low-cost carrier, the airline offers basic flight services. Any additional service needs to be purchased.

Ticket

I paid ₱3,155 for a Jakarta – Yogyakarta – Jakarta return ticket with Indonesia Air Asia. I booked the ticket 6 weeks before the scheduled flight. I still consider the fare cheap considering it was booked a few weeks before the flights. The ticket includes complimentary 15 kilogram check-in baggage per way – a great add-on for the ticket. I hope all low-cost carriers offer this even just to its domestic services.

flight details

The flight was operated by a 6.2-year old Airbus A320-200 aircraft with an all economy class configuration. The plane has a 180-seating capacity & has 30 rows of 6 seats each. The flight departed Adi Sucipto International Airport on time & arrived Soekarno Hatta International Airport in Jakarta 40 minutes ahead of schedule. The flight only took 1 hour 1 minute back to Jakarta. It surely made it up from the flight I had a few days before.

CHECK-IN, BAGGAGE & BOARDING

Indonesia Air Asia uses Terminal B in Adi Sucipto International Airport. I arrived at the airport 2 hours before the flight & the check-in counters were packed. If I can remember it correct, I was 15th in the line. It took me about an hour to check-in. The check-in process was very disorganized. For me, this was the only let down of the flight. It was the total opposite of the check-in experience I had on the flight to Yogyakarta.

As mentioned above, all passengers were given 15-kilograms complimentary check-in baggage allowance. I checked-in my luggage to reduce the inconvenience of walking with a heavy bag. This free add-on is definitely a win for the airline – a low-cost carrier offering free baggage allowance. Great job, QZ!

Indonesia Air Asia, just like any other Air Asia flights, board passengers via seat numbers. They prioritize Premium Flex guests & those assigned on Rows 1-5, 12 & 14. Passengers seated from rows 15-30 come next & those seated from rows 6 to 11 board last. The boarding process in this flight was smooth & organized. It didn’t take us long to board the aircraft.

Seat, In-Flight Meal & Entertainment

The airline’s system automatically assigns seats to all passengers days before the flight. If the passenger doesn’t like the seat assigned to him / her; he / she has the option to choose a preferred seat with an additional fee. This can still be done during check-in process. I was lucky enough to get an exit seat- well not just exit but the front-most seat, 1E. I was in the middle of 2 Malaysian guys who know each other so I offered to exchange seat with one of them. I eventually got seat 1D by the aisle. The legroom on these 1st row seats were the best. It had so much space. The seats of this 6.2-year old aircraft are due for change. Their seat covers are already old & over-used. I hope the airline changes them soon. Just like the CGK-JOG flight, the seat belts on this aircraft were too tight.

Indonesia Air Asia doesn’t offer complimentary meals. Snacks & rice meals are available for pre-order during booking or during the flight itself. The available items can be found in the Santan Magazine provided in every seat pocket. The airline also doesn’t have in-flight entertainment systems. They only provide a seat pocket consisting of the airline’s magazine, Duty Free brochure & the safety card.

lavatory

I was seated in the 1st row, so I had the chance of checking the aircraft’s lavatory. I’d say the crew did a fantastic job in maintaining the front toilet clean all throughout the flight. They offered the basic amenities like tissue & liquid hand soap.

cabin crew service

Cabin crew service was probably the most outstanding part of this redemption flight. The crew were helpful & super friendly. They didn’t make any unnecessary noise during the flight. Believe it or not, meal & food service was finished 15 minutes after take-off. All of the cabin crew were attentive to all of the guests requests. I’m glad I experienced the genuine Air Asia hospitality in this flight. Hats off to the crew assigned to this flight last August.

verdict

Overall, my Indonesia Air Asia flight from Yogyakarta to Jakarta on QZ 7551 was awesome. The airfare, assigned seat, boarding process, early arrival, complimentary baggage allowance & cabin crew service made this flight my best QZ flight so far (had about 5 – 7 QZ flights in the past.)

The only dent I saw on this almost perfect flight was the long & disorganized check-in process & the old aircraft used for the flight. Everything was great aside from those things. I am happy that Indonesia Air Asia redeemed themselves in this flight back to Jakarta. Will I fly them again? OF COURSE. Nothing beats their affordable fares & amazing schedules, plus the complimentary baggage allowance. I personally don’t mind flying low-cost carriers to nearby destinations.

For those of you who are interested on the flight & aircraft information, check out the details below.

Airline: Indonesia Air Asia
Flight Date: 26 August 2019
Flight Number: QZ 7551
Route: Yogyakarta (JOG) – Jakarta (CGK)
Duration: 1:01 hours
Seat Number: 1D
Aircraft: Airbus A320-214 Sharklet
Aircraft Registration: PK-AZE
Age: 6.2 Years
Year Delivered: 2013

Have you ever flown with Indonesia Air Asia? If yes, how was your flight experience? If not, do you plan to fly with them sometime soon? Feel free to post your comments, questions, experiences & thoughts in the comments section below. You can also send them to me via email to contact@thewkndtravel.com. I’ll respond as soon as I can. Don’t forget to follow me & please also help me in promoting my social media channels – Facebook, Instagram or Twitter.

Thank you so much for joining me in today’s Flight Report. Watch out for more flight reports soon. Ciao!

PS. Photos were taken using my HTC U11.

Flight Report: INDONESIA AIR ASIA QZ 7550 – Jakarta to Yogyakarta – Low-Cost Domestic Flight To Indonesia’s Royal City

Hello & welcome to another flight report! Today, I will share with you my experience with Indonesia Air Asia on their domestic service from the country’s capital Jakarta to the royal city of Yogyakarta. I will discuss on the fare, in-flight service, pricing, etc. just like the previous flight reports.

Let me take you to Yogyakarta (JOG) via Air Asia – Indonesia’s Royal City located in Central Jaya!

In case you missed yesterday’s post, I shared with you details about my $24 international flight last month on Cebu Pacific Air from Manila, Philippines to Jakarta, Indonesia. It was an awesome night flight – crew was great, the emergency exit seat pitch was spacious & the flight arrived on time. I was a happy passenger considering I only paid a that much for the 4-hour flight.

Be sure to also check my previous flight reports on EVA Air’s Taipei to Manila service & Cebu Pacific Air’s domestic service from Legaspi to Manila. Now back to the Indonesia Air Asia, allow me to discuss the flight details in the parts mentioned below.

indonesia Air asia

Indonesia Air Asia is a low-cost airline headquartered in Soekarno-Hatta International Airport in Jakarta, Indonesia. It is the Indonesian counterpart of Air Asia Berhad based in Kuala Lumpur, Malaysia. The airline currently flies to over 20 destinations in Indonesia, Southeast Asia & even in Australia. It operates an all economy class Airbus A320 fleet. Just like any other low-cost carrier, the airline offers basic flight services. Any additional service needs to be purchased.

Soekarno-Hatta International Airport in Jakarta is a clean & nice airport. It has that local vibe! 🙂

Air Ticket

You might have noticed in my previous post that my recent Indonesia trip was booked only 2 months prior. I wasn’t able to get the chance of getting really low fares for the domestic sector in Indonesia. Thank God for Indonesia Air Asia, I was able to get a Jakarta – Yogyakarta – Jakarta ticket for about ₱3,155 (amount reflected on my credit card statement.) This fare is already cheap considering it was booked 6 weeks before the trip & I was flying in & out during peak days of Friday & Monday.

The ticket summary – each flight comes with 15 kilograms complimentary checked baggage!! 🙂

The airfare includes a guaranteed seat in the flight plus 7 kilograms carry on baggage. Unlike other low-cost carriers, Indonesia Air Asia offers complimentary 15 kilogram check-in baggage for all its domestic routes. Take note this free baggage allowance is only applicable to flights departing & arriving at an Indonesian destination. I don’t have any idea on what’s the reason behind this, but it is a great free add-on!

Flight Details

This flight service from Jakarta to Yogyakarta was operated by a 6.2-year old Airbus A320-200 aircraft with an all economy class configuration. The plane has 30 rows, with 6 seats per row.

The flight started taxiing 10 minutes after scheduled departure time & arrived 40 minutes after the scheduled arrival time at Adi Sucipto International Airport . The flight was delayed due to the busy air traffic at Yogyakarta Airport. The flight that was supposed to only take 50 minutes ended up taking 1 hour & 48 minutes. It was not Indonesia Air Asia’s fault. However, the delay still affected the flight experience.

Check-In, Baggage & Boarding

Indonesia Air Asia flies from Soekarno-Hatta International Airport Terminal 2 in Jakarta. Check-in counters in this terminal are spacious & efficient. Passengers are expected to check in using the self check-in kiosks located near every counter. After printing the boarding pass, passengers with check-in baggage are advised to go to the bag drop counters to leave their bags. There were no lines or whatsoever. In fact, I finished the check-in process (with bag drop – of course I had to make use of the free baggage allowance) in less than 5 minutes.

As mentioned above, Indonesia Air Asia offers complimentary 15-kilogram baggage allowance in all of its domestic sector. It is a great addition; at least passengers don’t need to purchase baggage allowance for their flights. My luggage was a little over 7 kilograms but I still checked it in. It feels good to walk around the airport without a heavy bag on your back.

Indonesia Air Asia, just like any other Air Asia flights, board passengers via seat numbers. They prioritize Premium Flex guests & those assigned on Rows 1-5, 12 & 14. Passengers seated from rows 15-30 come next & those seated from rows 6 to 11 board last. The boarding process in this flight was smooth & organized. It didn’t take us long to board the aircraft.

Seat, In-Flight Meal & Entertainment

Like any other low-cost airlines, these services are for additional fees. Indonesia Air Asia assigns seats to all its guests days before the flight. If you want to change the seat assigned to you, you need to pay extra for your preferred seat. They also do not allow seat changes upon check-in. You either take your assigned seat or pay at the check-in counter for your preferred seat. In my recent Cebu Pacific Air flight, the ground staff granted by request to be seated in the emergency exit row free of charge.

The legroom – not the best. It was okay for a short flight but not for a medium / long haul flight..

I got seat 3B for this flight. I got a premium or hot seat as they call it. Is it really premium? I don’t think so. Legroom has 29-inch seat pitch – the same with Cebu Pacific Air’s. The only difference is that Air Asia’s seats are the soft, old & thick ones while Cebu Pacific Air’s seats are the thin new ones that provide more legroom for the passengers. The seats were already old up to the point my back can feel the knees of the passenger behind me. The seats & tray tables were not that clean; the seatbelts were too tight. I guess I’m not a fan of Air Asia’s seats.

In-flight meals or snacks can be pre-ordered or purchased on board. The cabin crew goes around with the snack tray & offers food to the passengers. Air Asia offers an extensive choice of snacks & drinks. The choices can be found on the airline’s inflight menu called, Santan. I didn’t avail of any meal or snack for this short flight. Airplane food for sale on-board are expensive & overpriced.

There’s nothing in front of you except for a red seat cover & magazines to read during the flight..

Indonesia Air Asia doesn’t have personal entertainment screens on their aircraft. Passengers are only given in-flight literature & Duty Free magazines to read / browse during the flight.

Lavatory

I didn’t get the chance to visit the aircraft’s lavatory during the flight. I was a bit shy to tell the person seated beside me to stand & I also didn’t feel the need to use it.

Cabin Crew Service

Air Asia’s cabin crew service is known for being passenger-friendly & hospitable. The crew on this flight isn’t an exception. They welcomed all the passengers with their smiles in their faces. They were all nice & attentive. Crew service was fast & efficient; they were able to finish meal service 20 minutes after take-off. The only downside I can remember was the noise they created in the front galley when we were waiting for landing. 2 ladies were chatting in loud voices about random stuff. Other than that, service was good.

Verdict

I had an ‘okay’ flight experience with Indonesia Air Asia on flight QZ 7550 from Jakarta to Yogyakarta last August. The flight had both hits & misses so I can’t generally say it was an awesome flight. First miss, the aircraft used was already old & some cabin features are already outdated. Seats are not comfortable; legroom isn’t that good. Second, the flight was delayed due to runway traffic in Yogyakarta Airport. It was not the airline’s fault, but then again, it has stained the flight experience. Third, cabin crew were alright. They were responsive, friendly & hospitable, but they also had unnecessary noise in the front galley towards the latter part of the flight.

The flight also had some wins. First, the fare was great. Considering I booked the ticket about 2 months into the trip; I still managed to get it for around ₱1,600 per way. Second, the ticket included a complimentary 15 kilogram check-in baggage allowance. This is a rare add-on for low-cost airlines – thank you Indonesia Air Asia. Lastly, check-in & boarding process was fast & efficient. It didn’t take long to finish all these processes.

At the end of the day, the airline was able to bring me to Yogyakarta for that affordable price. I am thankful I got the my destination safe & sound. Will I fly them again in the future? Maybe yes, maybe no. I really can’t say. The main deal-breaker will probably the airfare. If it’s cheap, then I’ll give it a go. If it’s almost the same as a full-service airline, I’ll go with the full-service airline.

In case you’re interested in the flight & aircraft details, check out the specifics below.

Airline: Indonesia Air Asia
Flight Date: 23 August 2019
Flight Number: QZ 7550
Route: Jakarta (CGK) Indonesia – Yogyakarta (JOG) Indonesia
Duration: 1:48 hours
Seat Number: 3B
Aircraft: Airbus A320-214 Sharklet
Aircraft Registration: PK-AZE
Age: 6.2 Years
Year Delivered: 2013

Have you ever flown with Indonesia Air Asia? Where did you fly to & how was your flight experience? Share your thoughts & experiences in the comments section below. If you want to remain anonymous to everyone, you can also send it via email to contact@thewkndtravel.com. I’ll respond as soon as I can. Don’t forget to follow me & please also help me in promoting my social media channels – Facebook, Instagram or Twitter.

Thanks for joining me in today’s Flight Report! Watch out for the next one.

PS. Photos were taken using my HTC U11.