Tag: Flight Report

Flight Report: VUELING VY 6333 – Milan Malpensa to Barcelona – Superb Flying Experience with a Spanish Low-Cost Airline [December 2022]

My time in Milan went by too fast! After spending days around the city and the nearby Lugano and Lake Como, I had to say goodbye to the beautiful Milan and my friend Leng who flew back to the Philippines ahead of me.

I flew to a new city and country – Barcelona, Spain – on a new airline (for me) – the Spanish low-cost carrier Vueling. I took their VY 6333 flight from Milan Malpensa to Barcelona last 3 December 2022. This Vueling flight is today’s flight report feature. Join me as I share with you what happened on this superb flight to Barcelona.

Vueling

Vueling S.A. is a Spanish low-cost airline owned by the International Airlines Group (IAG). This low-cost airline commenced operations in 2004 and is currently headquartered in Viladecans, Greater Barcelona, Spain. The airline started out operations from Barcelona to Ibiza, Palma de Mallorca, Brussels and Paris. Over the years, it has expanded its footprint to other hubs like Madrid, Seville and other Spanish and international bases. In 2012, the International Airlines Group (IAG) announced a buy out of the shareholders and a takeover of the airline. The group completed the takeover a few months later in 2013.

In case you missed it, I post reviews & features of my flights since June 2019. I’ve covered airlines such as EVA Air, Indonesia Air Asia, Singapore Airlines, Emirates & Cebu Pacific Air. All posts about these flights are found under the Flight Reports category.

Vueling is currently the largest Spanish Airline based on number of destinations and fleet size. It operates to over 140 destinations using over 120 all-Airbus aircraft. The airline’s main hub is Barcelona El Prat Airport in Barcelona, Spain. It also has hubs and stations in other Spanish cities like Madrid, Seville, Palma de Mallorca, Gran Canaria and even other European cities like Paris, Rome and London.

Vueling’s frequent flyer program is called Vueling Club – part of the Avios loyalty program. The airline is not a member of any airline alliance. It has current codeshare agreements with British Airways and Iberia, both part of the International Airlines Group.

Vueling is a low-cost carrier. This means that the airline offers bare fares; any additional service or perk comes with a fee. The airline does not provide complimentary inflight snacks or meals, entertainment screens and complimentary baggage allowance. The airline has 4 fare bundles which guests can choose from. The Basic Fare only includes a complimentary underseat bag which measures 40cm x 20cm x 30cm. The Optima Fare has everything the Basic Fare has plus 1 x 25-kilogram checked luggage and free regular seat selection during booking.

The Family Fare has everything the Optima Fare offers plus dedicated check-in desks in main airports and priority boarding for those flying with kids under 2 years old. The TimeFlex Fare includes an underseat bag, a 10-kilogram carry-on baggage allowance, flight cancellation to flight credit, unlimited flight date changes, complimentary flight time change on the same day, fast-track security in selected airports, priority check-in and boarding. All these add-ons are also available for individual purchase in case you only avail of a certain fare bundle. Also, all these fare bundles can earn Avios points.

Do you want to know the difference between a full-service & a low-cost airline? Check out my previous post detailing the differences of these 2 types of airlines.

Airfare

I booked my flight 1.5 months before the intended date and paid €57.99 for the Optima fare bundle. I was charged by my local bank ₱3,442.29 including foreign currency transaction charges. At the time of booking, the airline had different policies and inclusions on fare bundles. They changed these bundles and inclusions (as mentioned above) for tickets booked after 4 November 2022.

At the time of booking (October 2022), my Optima fare bundle included the following: an underseat bag measuring up to 40cm x 20cm x 30cm, 1 x 10-kilogram carry-on / cabin bag, 1 x 25-kilogram checked baggage allowance, complimentary regular seat selection during booking, complimentary flight changes and free cancellation, conversion to flight credit and even flight credit refund.

Looking at the bundle inclusions, I got the best possible add-ons for such an affordable fare. It may not include a meal or an entertainment screen, but it still had the necessary add-ons needed by someone traveling around Europe for weeks. It was sad seeing the airline change the bundle inclusions but it was also great taking advantage of the previous inclusions before it was changed.

Travel Requirements

Flights between Italy and Spain operate like domestic flights here in the Philippines. At the time of this flight, both countries no longer require a negative test result or vaccination documentation to board the aircraft. Passengers only need to present a government-issued ID – passports for non-EU residents. Spanish authorities, at the time of this flight, still required face masks on flights. I believe this requirement has already been removed nowadays.

Before The Flight

The airline did not send anything via e-mail before the flight. The first and last e-mail I received from them is the booking confirmation after I booked the ticket. Strange.

Nevertheless, I still checked-in online for the flight 24 hours before schedule. This made the airport check-in process faster and smoother.

Aircraft & Flight Information

This Vueling VY 6333 flight from Milan Malpensa to Barcelona was operated by a 9.5-year-old Airbus A320-200 aircraft. The plane has 180 seats in all-economy class cabin – as expected from a low-cost carrier.

The flight took off from Milan Malpensa Airport (MXP) at 12:58pm and landed at Barcelona El Prat Airport (BCN) at 2:15pm. The journey in between 2 airports only took 1 hour and 17 minutes. The plane pushed back from the gate 2 minutes ahead of schedule but took some time going to the runway. Nonetheless, the flight still arrived ahead of schedule. Thanks, Vueling!

Ground & Airport Experience

Vueling operates its flights out of Milan Malpensa Airport Terminal 1.

CHECK-IN

Check-in counters for flights within the Schengen zone normally open 2 hours before the flight and 40 minutes before the departure. I do not remember the exact reason but I read from the website that time that check-in counters during this season (December 2022) opened 30 minutes earlier at 2.5 hours before the flight schedule.

I arrived the airport exactly 2.5 hours before the flight and immediately lined up for bag drop at 10:20am. I finished check-in at 10:38am. The check-in process went by quickly considering I was 10th-ish in the line. The whole process took only 18 minutes.

PRE-DEPARTURE

After check-in, I went up to the 2nd floor and had my early lunch. The boarding gate information was not available up until an hour before flight. Thankfully, the gate details became available at 11:33pm.

I immediately walked to Gate A04 and waited for the boarding announcement.

BOARDING

Boarding by groups commenced at 12:04pm. Priority passengers including those travelling with infants boarded the plane first. Passengers seated in the rear section of the plane went in next followed by those seated in the middle cabin. I was among the last passengers to board the plane because I was seated in the front section of the plane.

At the time of the flight, the Spanish Authorities still required masks in all modes of public transportation. Passengers were requested to wear their face masks during boarding. The airline provided masks for those who do not have one.

The whole boarding process finished at 12:39pm. The plane pushed back from the gate 9 minutes after.

Inflight Hard & Soft Product

SEAT FEATURES

The Airbus A320-200 aircraft used for this flight to Barcelona, Spain has 180 seats in a 3 x 3 all-economy class configuration. According to Seatmaps.com, all 180 non-reclining seats have a pitch of 29-30 inches and a width of 17.5 inches.

Each seat is equipped with a tray table, a coat hook and a seat pocket with a magazine, an air sickness bag and the aircraft safety card. The seats also have dedicated reading lights and air nozzles. Each row has 1 crew call button. Unfortunately, the seats do not feature USB or standard power outlets, headrests, pillows and blankets.

I prebooked seat 6F for this flight to Barcelona; I got this complimentary seat included in my Optima fare bundle. I enjoyed the beautiful views of the Italian and Spanish coasts during the flight.

INFLIGHT SNACKS

Vueling does not provide complimentary meals and snacks onboard. The airline offers snacks and drinks for purchase during the flight. After take-off and after the seatbelt sign was turned off, the crew went around to distribute pre-orders snacks and drinks. They also went around and offered some eats to the rest of the cabin.

The list of available snacks and drinks are found in the airline’s online catalogue available when connecting to the onboard flight portal.

INFLIGHT ENTERTAINMENT

Being a low-cost airline, Vueling does not offer in-flight entertainment options to its passengers. Like Cebu Pacific Air and Air Asia, the airline’s seats are not equipped with personal entertainment screens. The only available entertainment option for passengers is the inflight magazine found in seat pockets in front of every passenger.

INFLIGHT CONNECTIVITY

Inflight connectivity of wi-fi connection was not available on this flight. The passengers can only access the airline’s flight portal for the snack and drinks menu, the airline’s destination activity offerings and a simple flight status section.

LAVATORY

I did not have the chance to visit the lavatory on this short flight to Spain. I did not want to bother my seatmates who were both asleep throughout the flight.

Cabin Crew Service

The cabin crew service on this flight was just alright; it was not remarkable but it was also not terrible. The crew did their job and assisted the passengers when needed. Somehow, it lacked the level of hospitality that is offered by crew on Southeast Asian low-cost airlines.

Disembarkation & Baggage Claim

The cabin crew announced an organized disembarkation process – they called 5 rows at a time to disembark. Gladly, all passengers followed. Those not yet called remained seated and waited for their turn.

I got off the plane at 2:23pm and reached baggage claim section after 10 minutes. The bags eventually came out and I was out of the airport in no time.

Flight Experience

I had a superb first flight with the Spanish low-cost carrier Vueling. I went on the flight with close to no expectations and I only wanted to arrive in Spain safe and sound; but I was blown away by the experience I had on this short hop from Milan Malpensa to Barcelona. It was my first ever flight with a European low-cost carrier and it did not disappoint!

On this flight to Barcelona, I believe Vueling excelled on the following areas or points. First, fares were low and competitive considering the ticket was booked only 1.5 months before schedule. The Optima fare (that time) only cost €57.99 one-way and already included complimentary regular seats, 10 kilograms carry-on baggage allowance, 20 kilograms check-in baggage allowance and flight credit options. It is a shame that the airline had to change these inclusions 2 weeks after I booked my ticket; but it was still great because the previous ticket inclusions at the time of my booking were honored on the flight.

Second, Vueling offers great schedules between Milan Malpensa and Barcelona. Low-cost airlines normally get only early morning and late-night flight schedules; but not Vueling on this route. They have multiple flights mostly leaving Milan in the morning or in the afternoon. Third, the flight left the gate in Milan ahead of schedule and arrived at Barcelona ahead of schedule on a busy Saturday.

Fourth, given masks were required during this flight (back in December 2022), the airline staff proactively handed out masks to passengers who do not have one. It is a simple but nice gesture that made the experience better. Lastly, the crew implemented an orderly disembarkation process. All passengers complied and everyone had a smooth disembarkation process.

I honestly cannot think of anything bad that happened on this flight. There is one part where I believe the airline can improve on for a better flying experience. It would be nice to see the airline ramp up their inflight portal – not just showing the snack menu and flight schedule. I hope they can add games or other services like who Scoot is doing on their ScootHub. This will surely change the game in European low-cost flying experience.

Will I recommend Vueling to my readers? Yes, for sure! As laid out above, I had a superb first flight with them. Everything on the flight fell into place; I was a happy customer. I will not hesitate booking them again next time I fly within Europe.

For those who want to know more details about this flight, here you go:

Airline: Vueling
Flight Date: 3 December 2022
Flight Number: VY 6333
Route: Milan Malpensa (MXP) to Barcelona (BCN)
Duration: 1 hour & 17 minutes
Seat Numebr: 6C (window seat)
Aircraft: Airbus A320-200
Aircraft Registration: EC-LVS
Engines: 2 x International Aero Engines V2500
Age (at the time of the flight): 9.5 years old
Delivered: May 2013

Have you been on a Vueling flight in the past? How was your flying experience? Did you like it? Let us engage into a conversation by sharing your flight experiences below. Do you have any questions about anything mentioned above? You may also send them to me via e-mail to contact@thewkndtravel.com.

Thank you for joining me in today’s Scoot flight report. I hope you can also check out my previous flight reports with Emirates, Singapore Airlines, Vietnam Airlines and Air France. All previous flight reports can be found under the Flight Reports category. Feel free to check them out. Please look forward to more flight reports in the future.

Before you go, I hope you can like and follow my social media pages – Facebook and Instagram. This will help me increase my reach; it will also keep you up-to-date with the latest blog posts and flight reports on this website. Thank you and see you in the next flight report!

PS. Photos were taken using my OnePlus 9 Pro.

Flight Report: SCOOT TR 390 – Singapore to Manila – Affordable Low-Cost Afternoon Flight Back to Manila [March 2023]

Last March, I flew to Singapore for 5 days and 4 nights with my relatives. We celebrated my cousins’ birthdays by walking around the Lion City, enjoying the rides at Universal Studios Singapore and watching the beautiful sea creatures at the S.E.A. Aquarium.

I have been to Singapore a lot of times in the past so I will not write about this trip. Instead, I will share with you my flight experience with a Singapore-based airline – Scoot. A few weeks ago, I shared with you how my Manila to Singapore flight on Scoot TR 397 went. Today, I will elaborate my experience with Scoot on TR 390 from Singapore to Manila. Join me in today’s flight report as I discuss why this flight was worth every peso.

Planning to fly to Singapore soon? It is not a cheap country to visit. I have been there a few times and I want to share to you some hacks on how explore the country on a budget. Check out this Tuesday Tip post on how to save some cash while in Singapore!

Scoot

Scoot is a Singapore-based low-cost carrier that is wholly-owned by the Singapore Airlines Group. This low-cost subsidiary was first announced by Singapore Airlines in 2011. It took its first flight back in June 2012. Over the years, the airline has expanded its network from the neighboring Southeast and South Asian countries, up to North Asia (China, Taiwan, Japan and South Korea), to Australia and even far west to Greece and Germany. In 2017, Scoot merged with another airline – TigerAir Singapore – with Scoot as the surviving entity.

In case you missed it, I post reviews & features of my flights since June 2019. I’ve covered airlines such as EVA Air, Indonesia Air Asia, Singapore Airlines, Emirates & Cebu Pacific Air. All posts about these flights are found under the Flight Reports category.

Scoot is based in Singapore Changi Airport. It flies more than 50 Airbus A320, A321 and Boeing 787 aircraft to over 50 destinations across Asia, Australia and Europe. As of writing, it also has around 30 Airbus, Boeing and Embraer aircraft on order to join the fleet in the next few years.

The airline has adopted the frequent flyer program of its parent airline called KrisFlyer. It also has a codeshare partnership with its parent airline. Scoot is a member of Value Alliance – an alliance of low-cost carriers across Asia Pacific. Alliance members include our very own Cebu Pacific Air, Nok Air from Thailand and Jeju Air from South Korea. The airline also has partnerships with other airlines such as Virgin Australia, Aegean Airlines and Olympic Air.

Scoot is a low-cost carrier. The airline provides basic fares for an affordable price. Any extra flight perks like check-in baggage allowance, seat selection, inflight meals and inflight amenities can be purchased on top of the basic fare. This no-frills fare system allows the airline to offer low fares across their network.

Do you want to know the difference between a full-service & a low-cost airline? Check out my previous post detailing the differences of these 2 types of airlines.

Airfare

My relatives and I booked our tickets 1.5 months before our intended flight dates and paid ₱9,758.39 each roundtrip. The competitors’ prices were way higher than Scoot’s at the time of booking.

This return ticket included a random seat assigned during check-in and 10 kilograms of carry-on baggage. It did not include check-in baggage and inflight snacks or meals. These ticket add-ons were available for purchase during initial booking and up to a few hours before the flight.

I believe this return ticket was affordable given tickets were booked relatively last-minute. Also, the ticket already included the high airport fees and taxes charged for flights from Singapore Changi Airport.

Travel Requirements

The Philippines has simplified its arrival procedure for all passengers and adopted an online travel declaration system. All arriving Filipino and non-Filipino passengers need to register in the online portal – www.etravel.gov.ph – and obtain a unique QR code to be presented upon arrival in the country.

Fully-vaccinated arriving passengers are exempted from providing a Covid-19 pre-departure test result. Partially or unvaccinated arriving passengers are still required to present a negative pre-departure test result. If unable to provide one, the passenger will be required to undergo a test upon arrival in the Philippines.

Please take note that some nationalities still require additional requirements such as a visa (if needed) or proof of onward ticket when entering the Philippines. These requirements can be changed anytime. It’s always best to check the Covid-19 Travel Information page of the airline you’ll be flying with to the Philippines.

Before the Flight

7 days before the flight, Scoot sent an e-mail reminding of the available add-ons for purchase. These add-ons include check-in baggage, preferred seats, meals, snooze kits, etc.

48 hours before the scheduled flight, the airline also sent an e-mail informing us that online check-in was now available. They also reminded us of the check-in process and the safety protocols for the flight.

A day before our flight, we checked in online and got our randomly assigned seats.

Aircraft & Flight Information

This Singapore to Manila Scoot flight TR 390 was operated by a 1.3-year-old Airbus A321neo aircraft. This neo aircraft, delivered to the airline in December 2021, has 236 seats in an all-economy class configuration.

The flight took off from Singapore Changi Airport at 3:23 in the afternoon and landed at Ninoy Aquino International Airport at 6:36 in the evening – 1 minute later than the scheduled time of arrival. The whole flight took 3 hours and 13 minutes.

Ground & Airport Experience

Scoot operates from Terminal 1 of Singapore Changi Airport.

CHECK-IN

We arrived at Singapore Changi Airport a few minutes past 12 noon. We headed over to the mobile check-in kiosks and later found out that we need to check-in via the regular check-in counters. Passengers travelling with kids are not eligible for kiosk check-in.

We walked to the regular counters and the nice guy checked us in for our flight. The whole process took less than 10 minutes for 3 adults and 2 kids. The regular check-in desks had no queue because most people use the check-in kiosks and the bag drop counters.

PRE-DEPARTURE

After check-in, we cleared immigration and headed to the food court for a quick grub. After lunch, we walked straight to Gate B7 and waited for the security lines to ease. Singapore Changi Airport is one of the few airports in the world that have the final security check in every boarding gate. The security process and boarding gates open only an hour before the scheduled flight departure.

BOARDING

Boarding commenced at 2:20 pm – exactly 30 minutes before the flight departure. Passengers who require assistance and those who availed of the BoardMeFirst add-on went inside the plane first. They were followed by those seated at the back of the plane. Passengers assigned in the front cabin boarded the plane last.

The cabin crew gave out masks and wipes to every passenger boarding the aircraft. The whole boarding process took 32 minutes; the aircraft doors closed at 2:52pm.

Inflight Hard & Soft Product

SEAT FEATURES

This flight to Manila used an all-economy class configured Airbus A321neo. The plane has 236 seats configured in a 3 x 3 set-up with a single aisle in between. According to SeatMaps website, the seats feature 28 to 29 inches of legroom and 18 inches of seat width.

Each seat features a decent recline, a foldable tray, a seat pocket with the aircraft safety card and onboard menu and a coat hook. The seat also comes with an individual air nozzle, a reading light and a crew call button. Unfortunately, the seats do not feature headrests, pillow and blanket and USB or universal power outlet.

I was assigned window seat 7A in the forward section of the cabin. I got a seat with a decent legroom and a perfectly-positioned window beside the seat.

INFLIGHT SNACK

Scoot does not offer complimentary inflight snack or meals onboard. Passengers can pre-book inflight meals up to days before the flight; they can also buy snacks and drinks during the onboard service. The snack service immediately commenced after the seatbelt sign has been turned off. The ‘shop’ remained open until 45 minutes before landing. I did not avail of any snack or meal on this short flight.

INFLIGHT ENTERTAINMENT

Scoot aircraft do not feature personal entertainment screens. Instead, they have a feature called ScootHub – an inflight portal accessible from the passenger’s mobile devices. ScootHub offers fun games, real-time flight map, magazine and other inflight features. In future, it will also offer food and drink order services and duty-free shopping.

INFLIGHT CONNECTIVITY

Scoot did not offer in-flight Wi-Fi on this short flight to Singapore. Passengers can connect to the onboard connection only to access ScootHub and not to use the internet or messaging applications.

LAVATORY

I was seated by the window and I did not have the chance to visit the lavatory on this 3.25-hour flight back to Manila. Besides, the front lavatory was always occupied by one passenger after another.

Cabin Crew Service

The cabin crew on this flight was more visible and noticeable on this flight compared to the Manila to Singapore flight on TR 397. The crew welcomed the passengers with the warmest greetings and distributed face masks and sanitary wipes upon boarding. They gave the same greetings when we deplaned in Manila. They were strict with the flight safety measures and made sure that all passengers complied during the flight.

Disembarkation & Baggage Claim

Disembarkation was a little chaotic because many passengers wanted to leave the aircraft as soon as the aircraft doors were opened. Upon leaving the aircraft, all passengers went through the E-travel QR check before going through immigration.

The whole immigration and baggage claim only took us 10 minutes. By the time we finished immigration, we already saw our bags and strollers at Baggage Belt B.

Flight Experience

It was an excellent flying experience with Scoot on flight TR 390 from Singapore to Manila. I would say that this flight was better than the Manila to Singapore leg because of Singapore Changi Airport – obviously one of the best in the world.

This flight has a long list of plus points than negatives. First, the return fare price was affordable and reasonable. The fares were competitive and cheaper than other low-cost cost airlines, like Cebu Pacific Air and Jetstar Asia, flying the same route. Second, the flight schedule was just perfect. It was ideal after hotel check-out and the arrival was in time for dinner here in the Philippines.

Check-in Kiosks at Changi
A321neo Legroom

Third, the airline’s 10-kilogram carry-on policy in economy is above the industry standard. Most full-service and low-cost airlines only allow up to 7 kilograms of carry-on luggage. The only airline I can think of that offers more in economy is Air France with 12 kilograms carry-on allowance. Fourth, the airline’s check-in system and process at Singapore Changi Airport is modern and efficient. There were no queues at all even if there were multiple Scoot flights departing during that period.

Fifth, Scoot’s inflight portal, ScootHub, is something worth noting. It is great to see low-cost airlines investing on this type of amenity for the passengers. Lastly, the airline provided face masks and sanitary wipes to passengers during boarding. It was something I did not expect from a low-cost carrier like Scoot.

This flight is not all good; it also had some minor inconveniences. First, the security process at the boarding gates took longer than expected. There were only 2 lines for more than 200 passengers. On top of this, the boarding dates only opened an hour before and boarding commenced 30 minutes after it opened. It was more of how the airport was designed but it was just a minor setback. Second, the disembarkation process was chaotic. Everyone was excited to stand up and leave the plane once the aircraft door was opened.

Nevertheless, it was still an amazing flight with Scoot. Will I fly them again? Yes! The airline may not have the 1-peso base fare but they still have a great product with competitive fares. The good schedule (for this flight – not the red eye ones) also adds value to it. Scoot has interesting and affordable long-haul routes which I aim to fly with in the future.

Here are the geeky flight details for our aviation enthusiasts out there:

Airline: Scoot
Flight Date: 28 March 2023
Flight Number: TR 390
Route: Singapore (SIN) to Manila (MNL) Philippines
Duration: 3 hours & 13 minutes
Seat Number: 7A (window seat)
Aircraft: Airbus A321-271NX
Aircraft Registration: 9V-NCF
Engines: 2 x Pratt & Whitney PW1100G engines
Age (at the time of the flight): 1.3 years old
Delivered: December 2021

Have you flown Scoot in the past? How was your experience? I hope you can share your flight experience in the comments section below. If not, I hope I convinced you to try them in the future. They are a good budget carrier! Do you have questions about anything mentioned above? Feel free to shoot me an e-mail to contact@thewkndtravel.com with your question.

Thank you for joining me in today’s Scoot flight report. I hope you can also check out my previous flight reports with Emirates, Singapore Airlines, Vietnam Airlines and Air France. All previous flight reports can be found under the Flight Reports category. Feel free to check them out. Please look forward to more flight reports in the future.

Before you go, I hope you can like and follow my social media pages – Facebook and Instagram. This will help me increase my reach; it will also keep you up-to-date with the latest blog posts and flight reports on this website. Thank you and see you in the next flight report!

PS. Photos were taken using my OnePlus 9 Pro.

Flight Report: SCOOT TR 397 – Manila to Singapore – Reasonably-Priced Early Morning Flight to the Lion City [March 2023]

Last March 2023, I flew to Singapore with my relatives to celebrate my cousin’s birthdays. We spent 5 days and 4 nights around the beautiful Lion City. We explored the usual areas and mostly went to the kid-friendly places such as the S.E.A. Aquarium and Universal Studios Singapore.

Unfortunately, I will not post our itinerary and trip details because it was just all fun, fun and fun with the kids. Instead, I will share with you the details of and experiences on our flights to and from Singapore with Scoot. Join me in today’s flight report as I go you through the first leg – our Manila to Singapore flight with Scoot on TR 397.

Planning to fly to Singapore soon? It is not a cheap country to visit. I have been there a few times and I want to share to you some hacks on how explore the country on a budget. Check out this Tuesday Tip post on how to save some cash while in Singapore!

Scoot

Scoot is a Singapore-based low-cost carrier that is wholly-owned by the Singapore Airlines Group. This low-cost subsidiary was first announced by Singapore Airlines in 2011. It took its first flight back in June 2012. Over the years, the airline has expanded its network from the neighboring Southeast and South Asian countries, up to North Asia (China, Taiwan, Japan and South Korea), to Australia and even far west to Greece and Germany. In 2017, Scoot merged with another airline – TigerAir Singapore – with Scoot as the surviving entity.

In case you missed it, I post reviews & features of my flights since June 2019. I’ve covered airlines such as EVA Air, Indonesia Air Asia, Singapore Airlines, Emirates & Cebu Pacific Air. All posts about these flights are found under the Flight Reports category.

Scoot is based in Singapore Changi Airport. It flies more than 50 Airbus A320, A321 and Boeing 787 aircraft to over 50 destinations across Asia, Australia and Europe. As of writing, it also has around 30 Airbus, Boeing and Embraer aircraft on order to join the fleet in the next few years.

The airline has adopted the frequent flyer program of its parent airline called KrisFlyer. It also has a codeshare partnership with its parent airline. Scoot is a member of Value Alliance – an alliance of low-cost carriers across Asia Pacific. Alliance members include our very own Cebu Pacific Air, Nok Air from Thailand and Jeju Air from South Korea. The airline also has partnerships with other airlines such as Virgin Australia, Aegean Airlines and Olympic Air.

Scoot is a low-cost carrier. The airline provides basic fares for an affordable price. Any extra flight perks like check-in baggage allowance, seat selection, inflight meals and inflight amenities can be purchased on top of the basic fare. This no-frills fare system allows the airline to offer low fares across their network.

Do you want to know the difference between a full-service & a low-cost airline? Check out my previous post detailing the differences of these 2 types of airlines.

AIRFARE

Fares to and from Singapore are probably one of the most expensive here in Southeast Asia; it is because of its relatively high airport taxes and fees. My relatives and I booked our return tickets 1.5 months before our intended flight date and paid ₱9,758.39 each.

This return ticket included 10 kilograms of carry-on baggage per way and a randomly-selected seat during check-in. It does not include check-in baggage and inflight meals or snacks. These add-ons were available for purchase up to a few hours before the flight.

I personally think that this was a reasonably-priced return fare considering it was booked relatively close to the intended trip schedule. A return ₱1-fare ticket with Cebu Pacific Air costs a little over ₱6,000 and it must be booked over 6 months before.

TRAVEL REQUIREMENTS

Singapore has removed all Covid-19 restrictions as of February 2023. The country still requires all incoming tourists and visitors to fill out the SG Arrival Card declaration form at least 3 days before arrival.


Philippine passport holders can enter Singapore without a visa and are allowed to stay up to 30 days after entry.

I have been to Singapore a few times in the past. In fact, I previously shared with you 2 Singapore trips which you can read about in this website: Throwback Thursday Treat: 2016 New Year in Singapore & SINGAPORE Stopover: Quick & Packed 24 Hours In The Lion City.

BEFORE THE FLIGHT

7 days before the flight, Scoot sent an e-mail to remind me of the latest Singapore entry requirements. The airline also offered me to purchase add-ons for the flight such as check-in baggage, meals, etc.

48 hours before the flight, I did not receive an e-mail notification saying that online check-in is now open for our flight. My theory is that I needed to check-in through the counters because I was flying with 2 kids.

Aircraft & Flight Information

This Scoot flight TR 397 from Manila, Philippines to Singapore Changi Airport was operated by a 1.3-year-old Airbus A321neo aircraft. This neo aircraft, delivered to the airline in December 2021, has 236 seats in an all-economy class configuration.

The flight took off from Ninoy Aquino International Airport in Manila at exactly 6:22am and landed at Singapore Changi Airport 23 minutes ahead of schedule at 9:27am. The whole flight only took 3 hours and 5 minutes.

Ground & Airport Experience

Back in March 2023, Scoot operated out of Ninoy Aquino International Airport Terminal 1. The airline has now transferred its Manila operations to Ninoy Aquino International Airport Terminal 3 as of 16 April 2023.

CHECK-IN

I arrived at the airport at 2:43 in the morning and noticed that check-in counters are already open. I paid my travel tax and went to meet my relatives in the priority lane (we were travelling with kids). The whole check-in and bag-drop process, including the queue, took 48 minutes. The regular check-in lines moved faster than the priority lane queue.

PRE-DEPARTURE

After check-in, we passed through immigration and final security check. We decided to kill time in the central common areas because the boarding gate and lounge were still closed.

An hour before boarding, Gate 16 opened to all Singapore-bound passengers. This pre-departure area lacked proper ventilation; it was small and cramped. There were not enough seats for all passengers of a 236-seat plane.

BOARDING

Boarding process started at 5:28am. Passengers who availed the BoardMeFirst add-on and those who need assistance went inside the plane first. Passengers travelling with infants, small children, persons with disability and senior citizens boarded the plane next. Regular passengers came in last and boarded the plane by zone.

The boarding process on this Singapore-bound flight was chaotic. Priority boarding was not followed; passengers lined up from everywhere. The ground staff had difficulty managing the boarding process and ended up boarding all passengers at the same time. The whole process took over 30 minutes. Aircraft doors were closed around 6:00am; the plane pushed back at 6:06am.

INFLIGHT HARD & SOFT PRODUCT

SEAT FEATURES

The Airbus A321neo aircraft used in this Singapore-bound flight has 236 seats in a 3 x 3 all economy-class configuration. According to SeatMaps website, each seat features 28 to 29 inches of legroom and 18 inches of seat width.

Each seat features a tray table and a seat pocket with aircraft safety card and onboard menu. It also features individual reading lights, air nozzles and attendant call button. The seats on the A321 do not have headrests and USB or power outlets.

I was assigned seat 13E, a middle seat in the front section, on this 3-hour flight.

INFLIGHT SNACK

Scoot does not offer complimentary inflight snack or meals onboard. Passengers can pre-book inflight meals up to days before the flight; they can also buy snacks and drinks during the onboard service. The snack service immediately commenced after reaching the flight’s cruising altitude. The ‘shop’ remained open until 45 minutes before landing. I did not avail of any snack or meal on this short flight.

INFLIGHT ENTERTAINMENT

Scoot aircraft do not feature personal entertainment screens. Instead, they have a feature called ScootHub – an inflight portal accessible from the passenger’s mobile devices. ScootHub offers fun games, real-time flight map, magazine and other inflight features. In future, it will also offer food and drink order services and duty-free shopping.

INFLIGHT CONNECTIVITY

Scoot did not offer in-flight Wi-Fi on this short flight to Singapore. Passengers can connect to the onboard connection only to access ScootHub and not to use the internet or messaging applications.

LAVATORY

I was seated in a middle seat and I did not have the chance to get up and visit the lavatory during the flight. The person seated next to me was asleep almost throughout the flight.

CABIN CREW SERVICE

Unfortunately, I did not have a direct interaction with the cabin crew on this flight. I noticed that the crew did their job in greeting and assisting passengers from boarding to the snack service and up to disembarkation.

DISEMBARKATION & BAGGAGE CLAIM

The aircraft touched down at Singapore Changi International Airport at 9:27am. It taxied to gate D35 in less than 10 minutes. All passengers disembarked from the front door into the terminal.

We finished the whole disembarkation, immigration and baggage claim process in less than 20 minutes.

Flight Experience

I had a pleasant flying experience with Scoot on this Manila to Singapore leg last March 2023. Allow me to expand this statement further by sharing the positives and points for improvement for this specific flight.

In my opinion, Scoot excelled in the following areas. First area is price point. The airline offered budget-friendly and competitive airfare for such last-minute tickets. The return fare from Manila to Singapore cost ₱9,758.39 per person, a few thousands cheaper (at the time of booking) than other low-cost competitors such as Cebu Pacific Air, Air Asia Philippines and JetStar Asia.

Second, the ticket included a generous carry-on baggage allowance of 10 kilograms per passenger. Most airlines only allow up to 7 kilograms of complimentary cabin baggage while a low-cost carrier like Scoot offers more than the industry standard. The only airline I can think of that offers more in economy is Air France with 12 kilograms carry-on allowance.

Third, the airline used a modern Airbus A321neo aircraft on this flight to Singapore. This newer plane provided better inflight experience and offered more optimized cabin spacing and features. Lastly, Scoot has improved in the inflight experience with ScootHub – the airline’s inflight portal. It is rare for low-cost airlines to offer this type of portal but it is nice to see that Scoot is pioneering it here in Southeast Asia.

This flight is not all good; it also has areas where the airline or the staff can improve on. First, the priority line check-in process took longer than the regular check-in line. We were 6th on the line and took 48 minutes to finish the check-in process.

Second, the airline’s pre-departure area for this flight was small, crowded and cramped. This concern has now been addressed with the airline’s recent transfer of operations to Ninoy Aquino International Airport Terminal 3. Lastly, the boarding process was chaotic. Priority boarding was not followed; the ground staff had difficulty managing the boarding queues.

Overall, it was still a good flight with Scoot. I flew with them years ago from Penang to Singapore and I can confidently say that the airline has improved a lot in terms of passenger flying experience. I cannot wait how can they can further improve their product. Will I fly with them again? Yes! I am keen on trying their low-cost long-haul routes in the future.

Let me share with you some geeky details of this flight:

Airline: Scoot
Flight Date: 24 March 2023
Flight Number: TR 397
Route: Manila (MNL) Philippines to Singapore (SIN)
Duration: 3 hours & 5 minutes
Seat Number: 13E (middle seat)
Aircraft: Airbus A321-271NX
Aircraft Registration: 9V-NCJ
Engines: 2 x Pratt & Whitney PW1100G engines
Age (at the time of the flight): 1.3 years old
Delivered: December 2021

Have you ever flown with Scoot? When and to where was this? Also, what did you like most about your flight with the airline? I hope you can share your trip details and experiences in the comments below. Do you have any questions about anything mentioned above? Feel free to also post them below. Alternatively, you may also send them via e-mail to contact@thewkndtravel.com.

Thank you for joining me in today’s Scoot flight report. I hope you can also check out my previous flight reports with Emirates, Singapore Airlines, Vietnam Airlines and Air France. All previous flight reports can be found under the Flight Reports category. Feel free to check them out. Please look forward to more flight reports in the future.

Before you go, I hope you can like and follow my social media pages – Facebook and Instagram. This will help me increase my reach; it will also keep you up-to-date with the latest blog posts and flight reports on this website. Thank you and see you in the next flight report!

PS. Photos were taken using my OnePlus 9 Pro.

Flight Report: AIR FRANCE AF 1304 – Paris CDG to Rome – Short Inter-European Hop to Italy’s Capital City [November 2022]

After spending 5 days around Paris (Days 1 and 2 + Days 3, 4 and 5), it was time for us to leave this beautiful city. My friend and I took an Uber from Le Village Montmartre to Paris-Charles de Gaulle Airport and hopped on a short flight to another beautiful and famous city – Rome, Italy. We flew with Air France on their inter-European flight AF 1304 from Paris-Charles de Gaulle Airport to Rome–Fiumicino International Airport. Join me in today’s flight report as I run you through my first-ever Air France flight experience.

Air France

Air France is the flag carrier of France. Founded in 1933 from a merger of a few airlines, the airline is one of the biggest subsidiaries of the Air France-KLM Group. It operates most of its flights from its hubs in Paris-Charles de Gaulle and Paris-Orly Airports.

In case you missed it, I post reviews & features of my flights since June 2019. I’ve covered airlines such as EVA Air, Indonesia Air Asia, Singapore Airlines, Emirates & Cebu Pacific Air. All posts about these flights are found under the Flight Reports category..

The airline flies to over 90 countries and 200 destinations in the 6 habitable continents. It has a mixed fleet of narrow and wide-body Airbus and Boeing aircraft. The airline also operates a cargo division named Air France Cargo. The airline also has substantial shares in regional carrier HOP! (also known as Air France Hop) and low-cost carrier Transavia France.

Air France’ frequent flyer program is called Flying Blue. The airline is a founding member of one of the world’s biggest airline alliances (with 19 members) – SkyTeam. Aside from this alliance, the airline also has codeshare and interline agreements with over 50 airlines from all over the world.

Air France is a semi full-service carrier. The airline provides inflight snacks and drinks on their short, medium, and long-haul flights. Complimentary check-in baggage depends on fare bundle you purchase from the airline. Basic fares normally only include carry-on baggage allowance with check-in baggage available for a minimal fee (or complimentary in a higher fare bundle). The airline offers inflight entertainment in selected sectors but not on flights within Europe.

Do you want to know the difference between a full-service & a low-cost airline? Check out my previous post detailing the differences of these 2 types of airlines.

Airfare

My friend and I booked our flights 4 months before our intended trip; we paid €116,64 each for this one-way economy class flight. We were charged by our bank ₱6,854.74 each including foreign currency conversion fees.

The airfare above does not include the extra €20 each we paid for the 23-kg baggage allowance.

This expensive ticket included 12 kilograms of carry-on baggage (1 backpack or luggage + 1 accessory bag), 23 kilograms of pre-booked check-in baggage, a randomly-assigned seat during check-in and inflight snacks. Unfortunately, the plane assigned to this flight did not feature personal entertainment screens.

This ticket was probably one of the most expensive one-way economy class tickets I have purchased to date. It is more expensive than my 2019 Brussels Airlines Brussels to Prague and Czech Airlines Prague to Copenhagen flights combined. It is even more expensive than my Vietnam Airlines Hanoi to Ho Chi Minh one-way business class flight last January 2023. It came with a hefty price but it was the best and most convenient option that fit our itinerary.

Travel Requirements

Italy has scrapped all pandemic-related requirements during our flight back in November 2022. The airline only required a valid ID for Schengen residents and passport for foreigners or visitors.

Before the Flight

30 hours before the flight, Air France sent an e-mail advising that our flight is already open for online check-in. We checked in for our flight and were assigned to exit row seats – 25B and 25C.

Aircraft & Flight Information

Air France flight AF 1304 was operated by a 24.7-year-old Airbus A321-200 aircraft. This aircraft, delivered to the airline in March 1998, has 212 seats in a 2-class configuration – business class and economy class. All seats had a 3-3 configuration with business class section having a blocked middle seat. The blocked middle seat business class configuration is typical in inter-European flights.

AP 1304 took off from Paris-Charles de Gaulle Airport at 3:06pm and landed at Rome–Fiumicino International Airport at 4:40pm. The quick and relatively uneventful flight only took 1 hour and 34 minutes.

Ground & Airport Experience

At the time of the flight, this Air France flight to Rome departed from Paris CDG Terminal 2F.

CHECK-IN

Airport check-in / bag drop for Air France flights open exactly 2 hours before the flight. All passengers can print their boarding passes and luggage tags using the check-in kiosks outside the bag drop area. After printing the boarding pass and tags, those with luggage can drop their bags in the automated bag drop machines. Our check-in and bag drop process only took 4 minutes.

PRE-DEPARTURE

After check-in, we got some snacks then passed by final security. Airport authorities in the European Union ask all passengers to take out all laptops and 100-ml liquids from the bags and have them checked in using a separate tray. They are a bit strict compared to how security checks are made in the Philippines. We then walked to Gate F28 and waited for boarding to start.

BOARDING

Boarding commenced at 2:14pm. Business class passengers, Flying Blue and SkyTeam status holders boarded first. Economy class passengers boarded the plane last. The crew handed out face masks and sanitary wipes to passengers upon entering the aircraft.

The aircraft doors were closed at exactly 2:50pm. The whole boarding process took 36 minutes. It took longer than usual because all seats were booked. There were no empty seats.

Inflight Hard & Soft Product

SEAT FEATURES

The aircraft used in this flight is equipped with 212 seats on an all-economy class 3-3 configuration. The cabin features a business class section but only with the typical blocked middle seat on a few rows. Each seat has 18 inches width and 32 inches of leg space.

Each seat features a foldable tray table, a small seat pocket with an aircraft safety card and a decent recline. Passengers have access to individual reading lights, air nozzles and attendant call buttons. Each row also has 2 USB charging ports which passengers can use during the flight. Short haul flights on economy do not feature headrests, pillows, and blankets.

I got seat 25B – a middle emergency exit row seat which cannot be reclined. I got a bigger than usual leg room; I had a pleasant seat experience in this short flight to Rome.

INFLIGHT SNACK

The cabin crew started the snack service 15 minutes after take-off. They offered sandwiches and a long list of drink options for passengers to choose from – beers, fruit juices, carbonated drinks, wine, coffee, tea, water, and spirits.

I got a ham sandwich and a can of Heineken beer. I applaud Air France for keeping the snack service even on such short inter-European flight.

INFLIGHT ENTERTAINMENT

This Airbus A321 aircraft do not feature personal entertainment screens. Correct me if I am wrong but I believe Air France does not offer inflight entertainment options on their flights within Europe.

INFLIGHT CONNECTIVITY

I saw an icon in the aircraft saying that this Airbus A321 is equipped with on-board wi-fi service. I tried to connect during the flight but I did not see an active wi-fi option during the flight.

LAVATORY

The lavatory was busy throughout this full flight to Rome. I decided to skip it and used the toilet upon arrival at Rome–Fiumicino International Airport.

Cabin Crew Service

The cabin crew service on this flight from Paris to Rome was just alright. The crew did their job in assisting the passengers during boarding and meal service.

Disembarkation & Baggage Claim

Disembarkation and baggage claim process was quick and organized. We got off in a gate far at the far end of the terminal, walked towards baggage claim area and got our suitcases in no time.

Final Thoughts

It was an interesting experience with Air France. I will not say it is a great flight but a normal or usual inter-European flight.

Here are some points where I believe the airline excelled. First, check-in and bag drop process was quick and efficient. All passengers will check-in through the kiosks and print their boarding pass and luggage tags. After this, those with check-in luggage need to surrender their bags in the automated bag drop counters. The whole process finished in less than 5 minutes including a short queue.

Second, Air France provides a generous carry-on baggage allowance of 12 kilograms for a bag and a personal item. I believe they are the only airline that I have flown so far that allowed up to this generous allowance. Third, the airline provided masks and disinfectant wipes during boarding.

Lastly, the airline provided a snack service (sandwich and beverage of choice) on this 1.5-hour flight to Rome. I, kind of, expected it given Air France is a full-service airline but I did not think that the beverage list will be that extensive.

This flight also had some let downs. First, the fare was not cheap. I booked the ticket 4 months before the intended flight date but it was still more expensive than my 2019 Brussels Airlines and Czech Airlines tickets combined. It was even more expensive than my Vietnam Airlines business class ticket from Hanoi to Ho Chi Minh. Maybe the fare was expensive because of high demand (the flight was full), soaring fuel prices (at that time) and inflation?

Second, the cabin cleanliness can be improved. The tray table, seat pocket and seat itself were all unacceptably dirty. Third, the aircraft does not feature wi-fi service even if there were signs showing that it is wi-fi equipped. Fourth, without the meal service, I felt like I was flying a low-cost carrier. I may not be used to how flights are within Europe but I felt like it was just so-so.

This sums up my first ever Air France inter-European flight. Will I fly them again in the future? For sure I will but only if the flight schedule fits my itinerary. Please note that this will only apply for flights within Europe. I am still keen on trying their medium and long-haul products.

Do you want to know the geeky details of this flight? Here you go!

Airline: Air France
Flight Date: 20 November 2022
Flight Number: AF 1304
Route: Paris, France (CDG) to Rome, Italy (FCO)
Duration: 1 hour and 34 minutes
Seat Number: 25B (middle emergency exit seat)
Aircraft: Airbus A321-200
Aircraft Registration: F-GTAE
Engines: 2 x CFM International CFM56 engines
Age (at the time of the flight): 24.7 years old
Delivered: March 1998

Have you tried Air France in their short, medium and long-haul routes? How was your experience? Share them in the comments section below. Do you have comments, suggestions, or questions about anything mentioned above? Feel free to comment them below. You may also send them via e-mail to contact@thewkndtravel.com.

Thank you for joining me on this Air France flight report. I have a long list of flight reports and Europe blog contents coming up so I hope you can watch out for them. Before you go, can you visit my social media channels –Facebook & Instagram – and like or follow them? Thank you & see you in the next one!

PS. Photos were taken using my OnePlus 9 Pro.

Flight Report: VIETNAM AIRLINES VN 219 – Hanoi to Ho Chi Minh City – Wide-Body Business Class Product in One of the World’s Busiest Domestic Routes [January 2023]

The Hanoi to Ho Chi Minh City flight route has amazed me ever since; it is always busy with flights departing every 30 minutes. In an article published by Simple Flying last 29 December 2022, this domestic route within Vietnam was the world’s 4th busiest domestic route in the world for the year. It trailed behind Seoul Gimpo-Jeju, Melbourne-Sydney, and Jakarta-Denpasar Bali. The route had 21,574 flights for the whole of 2022 and even reached a peak of 70 flights daily.

Early this year, I had the chance to fly this busy domestic route from Hanoi to Ho Chi Minh City. I flew with Vietnam Airlines on flight VN 219 on business class on board their Airbus A350-900 aircraft. Join me in today’s flight report as I share with you my Vietnam Airlines experience in one of the world’s busiest domestic routes.

In case you missed it, I post reviews & features of my flights since June 2019. I’ve covered airlines such as EVA Air, Indonesia Air Asia, Singapore Airlines, Emirates & Cebu Pacific Air. All posts about these flights are found under the Flight Reports category.

Vietnam Airlines

Vietnam Airlines traces its roots back in January 1956 when the government formed the Vietnam Civil Aviation.  For decades, the carrier focused on expanding its reach domestically and internationally. In 1993, the airline went through restructuring and became a state-owned transport enterprise. It was also in the same year the airline was hailed as the Flag Carrier of Vietnam. The airline has experienced important developments throughout the years such as rebranding in 2002, receiving IATA membership in 2006, joining Skyteam Alliance in 2010, listing publicly in 2014, receiving 4-star rating from Skytrax and welcoming ANA Holdings as strategic investor in 2016.

Fast forward to 2023, Vietnam Airlines is the country’s biggest carrier. With a fleet of close to 100 Airbus and Boeing aircraft, the airline flies to over 20 domestic destinations and over 40 international destinations across Asia, North America, Europe and Oceania. It has main hubs in Tân Sơn Nhất International Airport in Ho Chi Minh City and in Nội Bài International Airport in Hanoi – the country’s capital. The airline also has substantial stakes in Pacific Airlines (formerly known as Jetstar Pacific) and VASCO (Vietnam Air Services Company).

Vietnam Airlines is known for its Golden Lotus Brand which drew inspiration from the Lotus flower – the country’s national flower. The airline is a member of the Skyteam Alliance and has codeshare agreements with a few airlines. The list of codeshare partners can be found here. The airline also has a frequent flyer called Lotusmiles. Lastly, Vietnam Airlines is a full-service carrier; it means that they provide check-in baggage, meals / snacks, and entertainment in their flights.

Do you want to know the difference between a full-service & a low-cost airline? Check out my previous post detailing the differences of these 2 types of airlines.

Airfare

I booked my ticket 5 months before the intended flight date. I was searching for the best Hanoi to Ho Chi Minh City flight and randomly found a good business class deal from Vietnam Airlines. I got my ticket for $118.20 one-way on business class. For context, a normal one-way business class fare for this route costs $200-$380 per person. I paid my ticket in Japanese Yen (¥) because I believed it was the best currency to pay with at the time of booking. The ticket cost me ¥15,950. My bank charged me ₱6,733.73 including foreign currency conversion charges.

The business class ticket included 18 kilograms of hand baggage (allowed up to 2 bags + 1 accessory bag), 32 kilograms of checked baggage, priority check-in and security, lounge access before departure and a lie-flat seat with personal entertainment screens and a full meal onboard. The business class privileges seemed to be the usual ones; the deal breaker was the wide-body aircraft to be used in the flight. The flight utilized an Airbus A350-900 XWB aircraft – the same type of aircraft used by most carriers for long-haul flights. It is hard to find an Airbus A350 assigned to a domestic route elsewhere.

The business class privileges I got plus the wide-body aircraft used for the flight made the ticket price worth it. Not bad for a first business class experience, eh?

Travel Requirements

Vietnam Airlines staff only requires a valid ID or passport (for foreign nationals) during check-in. Covid-19 requirements and restrictions have long been removed in Vietnam.

Before the Flight

Vietnam Airlines does not send any pre-flight reminders via e-mail. The airline cancelled my initial flight, VN 265, and did not inform me ahead of time. They moved me to the next flight VN 219 without any e-mail notification or alert.

Aircraft & Flight Information

This Vietnam Airlines flight VN 219 was operated by a 7-year-old Airbus A350-900 aircraft. The aircraft, delivered to Vietnam Airlines in December 2015, is equipped with 29 business class seats on a 1-2-1 layout, 45 premium economy class seats on a 2-4-2 configuration and 231 regular economy class seats on the standard 3-3-3 layout.

This VN 219 flight took off from Nội Bài International Airport in Hanoi at 7:32pm and landed Tân Sơn Nhất International Airport in Saigon at 9:15pm, a few minutes behind schedule. This smooth flight only took 1 hour and 43 minutes in contrast to its 2 hours and 10 minutes flying schedule.

Ground & Airport Experience

Vietnam Airlines’ domestic flights operate out of Nội Bài International Airport Terminal 1.

BUSINESS CLASS CHECK-IN

Business class passengers have dedicated check-in counters in the right part of the Vietnam Airlines section. The whole check-in process only took a few minutes. The check-in agent informed me that I have been moved to a later flight (VN 219 from VN 265) and that I was still given a window seat for the flight. After check-in, I went through security. Business class passengers have access to the fast-track section. Security was a breeze considering it was the start of the peak Lunar new year holidays in Vietnam.

DOMESTIC LOTUS LOUNGE

My business class ticket gave me access to Vietnam Airlines’ Domestic Lotus Lounge. This huge lounge is located on Level 3 Wing D and provides a nice view of the tarmac. It has hundreds of seating options, toilet and shower areas and a buffet spread. Food options were good but limited. It has a dedicated phở station for those who want to indulge in local Vietnamese noodles.

I was 3 hours early for my flight so I stayed in the lounge for more than 2 hours. I enjoyed the buffet spread, drinks selection, the comfortable seats and the beautiful tarmac view. I wish I had more space for the phở – maybe next time. I noticed the lounge did not get crowded during my whole stay.

PRE-DEPARTURE

After my long stay at the lounge, I went down and walked to Gate 5 to wait for boarding. The ground staff did not make any announcements regarding the status of our flight. I sat down and still waited for a few minutes before the boarding announcement was made.

BOARDING

The boarding process started at 6:48pm. Business class passengers, Lotusmiles and Skyteam status holders boarded the plane first. Economy class passengers followed and boarded by groups. Business class passengers boarded through the front jet bridge while economy class passengers took the rear jet bridge. The whole process only took 21 minutes; the cabin doors were closed exactly at 7:09pm.

Inflight Hard & Soft Product

WELCOME DRINK & NEWSPAPER SERVICE

After all business class passengers settled in their respective seats, the crew started to walk around the cabin, introduced themselves and offered cold towels and welcome drinks. They offered a glass of passion fruit juice or water as welcome drink. The drink was served in Vietnam Airlines-branded coaster and glass. They also went around and offered local and English newspapers to all business class passengers.

BUSINESS CLASS SEAT FEATURES

Business class passengers on Vietnam Airlines’ Airbus A350 aircraft have an access to lie-flat seats even on short domestic flights between Hanoi and Ho Chi Minh City. These seats are 21 inches wide and have a generous legroom of 42 inches. The seats have a footrest under the entertainment screens and can be placed in bed (lie-flat, reclined (or relaxed) and upright positions. These also feature adjustable head rests. Pillow and blanket are only available upon request.

The seat has a console that features the following: adjustable reading light, magazines, aircraft safety card, stowage spaces, seat controls, entertainment control system, water bottle holder, universal power outlet, USB port and a soft arm rest. The headphones are placed under the arm rest while the table and safety cards are found by the seat entrance. Unfortunately, the seat does not feature individual air nozzles.

INFLIGHT MEAL

Vietnam Airlines offers a full course meal on their domestic business class routes. Normally, they offer noodles, pasta or rice meals on these domestic routes. This flight, however, had a different meal offering. To join the whole country in celebrating Tet (Lunar New Year), the airline offered 2 traditional dishes on this flight to Ho Chi Minh City. I forgot the other option but I went for the Bánh Chưng / Bánh Tét – Vietnamese sticky rice meal.

The traditional meal came with a big portion of sticky rice with fatty pork and green bean fillings served in banana leaf, a piece of orange fruit, củ kiệu or pickled scallion heads and a traditional rice cake dessert. It also came with a glass of water and a drink of choice. Drink choices include carbonated drinks, tea, coffee, wines, fruit juices and beers.

The crew went around for the 2nd round of drinks offering tea, coffee, and water. Overall, it was a solid and filling meal. The only thing I hoped for during this flight was a non-traditional meal option for foreign passengers like me.

INFLIGHT ENTERTAINMENT

All business class seats on Vietnam Airlines’ Airbus A350 aircraft are equipped with 16 inches of personal entertainment screens. These personal screens, at that time, had 66 movies and around 100 television show episodes to watch and over 160 audio options to listen to. It also had games and a kids-only option for those travelling with kids.

The entertainment system also featured an inflight map which passengers can use, monitor and play around with during the flight. Individual headphones (which were not noise-cancelling) were also provided.

INFLIGHT CONNECTIVITY

The aircraft assigned to this flight was not equipped with inflight Wi-Fi connectivity.

LAVATORY

The business class cabin has 2 lavatories in the front section of the aircraft. These lavatories were both relatively spacious, clean, and well-maintained. It had a plant ornament in it and smelled great throughout the flight.

Cabin Crew Service

The cabin crew service on this business class flight was exceptional. The assigned cabin crew in our area introduced herself individually to the passengers. She served us with her best smile, answered our questions politely and even took note of our requests. She also engaged in small chats during the meal service.

I would also like to give a special shoutout to the cabin manager. After the assigned cabin crew took our food orders, she personally went up to me and apologized for only having the traditional food options. She explained what the meals consist of and advised me to reach out to her in case I have problems or issues with the food. After the meal service, she again came to my seat and asked how the food was. I appreciate her going out of her way and taking care of the only foreign passenger (me) in business class during the flight.

Disembarkation & Baggage Claim

Disembarkation and baggage claim on this flight to Ho Chi Minh only took a few minutes. Business class passengers disembarked first. Checked baggage were already in the luggage belt when we arrived in the arrival hall. Our aircraft apparently parked near the baggage claim section of the terminal. Believe it or not, I was already out of the terminal in about 5 minutes after I stepped out of the aircraft.

Final Thoughts

I had a decent and memorable first-ever business class experience with Vietnam Airlines. I believe the airline has a potential to become a major carrier in the region if they continue to improve their service and offerings.

This business class flight from Hanoi to Ho Chi Minh City had some notable positives. First, the airfare was affordable for such an experience. Imagine paying only $118 for a one-way full-service business class flight on a wide-body aircraft? It was definitely a steal. I got more than what I actually paid for. Second, the check-in process and security were quick. I finished everything in less than 10 minutes. Of course, I was able to enjoy this as part of the privileges of a business class passenger.

Lounge food..
More lounge food!

Third, Vietnam Airlines’ Domestic Lotus Lounge at Nội Bài International Airport offered limited but decent food and drink choices. The lounge had plenty of seat options and had a nice view of the tarmac. It also remained quiet during my stay given it was peak season in Vietnam. Fourth, it is rare these days to find lie-flat business class seats and wide-body aircraft utilized in short domestic routes. Flying the Hanoi to Ho Chi Minh City route on a wide-body was a pleasant experience.

Lastly, the cabin crew service on this flight was pure excellence. The assigned cabin crew and the cabin manager took care of me throughout the flight and made sure that I have a memorable flight with Vietnam Airlines.

This flight also has some areas where the airline can further improve on. First, the airline should make sure that passengers are well-informed of flight changes, cancellations, and delayed boarding schedules. I was told by the ground staff during check-in that my initial flight, VN 265, was cancelled and that I was moved to the next flight, VN 219. I did not receive any e-mail notification of this last-minute flight change. Also, I, together with the rest of the passengers were not informed of the delay in boarding schedule.

Second, the seat assigned to me, 6A, is starting to show its age. I can hear an annoying eeky sound every time I try to adjust the seat from the bed, to relax and upright positions. Third, while I did not have issues with the traditional meal options (in fact I liked it), I hope the airline can include a third and western option for foreign passengers who do not want to have the traditional meal options. Maybe retaining the noodle option all throughout is a good option.

Fourth, the headphones provided in business class were not noise-cancelling. Fifth, I hope the airline can start rolling out Wi-fi connectivity systems in all their widebodies. Today, I believe Wi-fi connectivity service (whether free or paid) is already an integral part of the flight experience. I hope the airline works on these areas and try to further improve the passengers’ flying experience.

This sums up my first ever business class flight with Vietnam Airlines. Will I fly them again in business class? I will but only if the price is right. I am also keen on trying their economy class in both short and long haul if given the chance in the future.

For those aviation geeks out there, here are the technical details of this flight from Hanoi to Ho Chi Minh City with Vietnam Airlines:

Airline: Vietnam Airlines
Flight Date: 17 January 2023
Flight Number: VN 219
Route: Hanoi, Vietnam (HAN) to Ho Chi Minh City, Vietnam (SGN)
Duration: 1 hours & 43 minutes
Seat Number: 6A (window)
Aircraft: Airbus A350-900 XWB
Aircraft Registration: VN-A889
Engines: 2 x Rolls Royce Trent XWB
Age (at the time of the flight): 7.1 years old
Delivered: December 2015

Have you flown with Vietnam Airlines in business class? How was your experience? Have you flown with them in economy? How was it? Is it worth trying? I had a memorable flight with them but I am also interested in your experiences. Feel free to share them in the comments section below. Do you have any questions about those mentioned above? You may also send them via e-mail to contact@thewkndtravel.com.

Thank you for joining me in today’s Vietnam Airlines flight report! I hope you can also check out my previous flight reports with Emirates, Singapore Airlines, EVA Air & other airlines I flew with in the past. Also, please watch out for more in the coming weeks & months. Before you go, can you visit my social media channels –Facebook & Instagram – and like or follow them? Thank you & see you in the next one!

PS. Photos were taken using my OnePlus 9 Pro.