Full Service Airline – Page 2

Flight Report: SINGAPORE AIRLINES SQ 916 – Singapore to Manila – Excellent but Turbulent Flight Back to Manila [July 2022]

After deplaning from my Singapore Airlines Flight SQ 107 from Singapore to Kuala Lumpur, I immediately walked to the assigned gate for my onward flight to Manila. This Singapore to Manila SQ 916 flight on Singapore Airlines will be the subject of today’s flight report. Join me as I share with you details about this excellent but turbulent flight back home.

Singapore Airlines

Singapore Airlines is Singapore’s national carrier. This award-winning world class airline is based in one of the world’s best airports – Singapore Changi Airport. The airline starred as Malayan Airways in 1947; it then re-branded & commenced operations as Singapore Airlines in 1972. The airline has been a top contributor in terms of the world’s revenue passenger kilometers & the number of international passengers carried worldwide.

The airline currently flies to over 60 destinations in more than 30 countries across 5 continents. Singapore Airlines is one of the leading carriers in the Southeast Asian Region with the help of its low-cost subsidiary, Scoot. The airline’s previous regional subsidiary, Silk Air, has been incorporated into SQ’s operations as of March 2021.

Singapore Airline flies a modern aircraft fleet consisting of Airbus A350, Airbus A380, Boeing 777, Boeing 787 Dreamliner, Boeing 737 Max & Boeing 737-800 NG. The airline is the world’s largest Airbus A350-900 operator with 60 currently in service & 5 more on order. 7 of the 60 Airbus A350’s in service have the ultra-long range (ULR) premium (only business & premium economy class) configuration. These ULRs are mostly used in the North America routes.

Singapore Airlines is a full-service carrier. It means that every flight includes all the necessary in-flight amenities & services you can think of. All SQ tickets include free check-in baggage, meals & in-flight entertainment. The airline has a frequent flyer program called KrisFlyer & PPS Club. The airline is a member of the Star Alliance – one of the world’s biggest airline alliance networks.

Singapore Airlines is not a new airline on this website. In fact, it is the 2^nd most reviewed airline after Cebu Pacific Air.

In case you missed it, I post reviews & features of my flights since June 2019. I’ve covered airlines such as EVA Air, Indonesia Air Asia, Singapore Airlines , Philippine Airlines & Cebu Pacific Air. All posts about these flights are found under the Flight Reports category..

Airfare

This SQ 916 flight from Singapore to Manila was part of a 4-sector ticket from Manila to Kuala Lumpur & back on Singapore Airlines. The return ticket cost me US$147.69 + 7,665 KrisFlyer miles I earned during my Singapore Airlines flights to Europe in 2019.

My bank charged me ₱7,926.12 including foreign currency conversion charges. This return ticket includes 25 kilograms check-in baggage allowance, 7 kilograms carry-on allowance, inflight meals & snacks, personal entertainment screens on 3 of 4 flights & a 5-star flight experience with well-trained & passionate cabin crew on all 4 sectors or flights.

This return ticket was a great deal considering it was booked a month prior to the scheduled flights. It also gave me all the benefits of a full-service airline. Believe it or not, return tickets on Philippines-based low-cost carriers were more expensive than this SQ ticket!

Do you want to know the difference between a full-service & a low-cost airline? Check out my previous post detailing the differences of these 2 types of airlines.

Travel Requirements

A few months ago, the Philippine government relaxed entry requirements for those who want to travel to or go home to the country. The requirements differ based on the individual’s vaccination status.

Fully-vaccinated passengers who have received a booster dose are exempted from providing a negative antigen or RT-PCR test result. They only need to provide their vaccination certificate issued by the respective health authorities. Fully-vaccinated passengers who have not received a booster dose need to present a negative antigen test result taken 24 hours before departure.

Unvaccinated or partially-vaccinated individuals need to present a negative RT-PCR result taken 48 hours before the departure or a negative antigen test result taken 24 hours before the flight. They also need to undergo facility-based quarantine, take a test on the 5^th day & if negative, continue quarantine at home until 14^th day from arrival.

On top of these vaccination or test requirements, all incoming passengers, regardless of nationality, need to register on the One Health Pass website 72 hours before the flight. He/she must also save a printed or digital copy of the QR code at the end of the form.

Please take note that some nationalities still require additional requirements such as a visa (if needed) or proof of onward ticket when entering the Philippines. These requirements can be changed anytime. It’s always best to check the Covid-19 Travel Information page of the airline you’ll be flying with to the Philippines.

Before The Flight

A few days after booking the flight, Singapore Airlines sent an e-mail reminder to check the updated travel requirements of the chosen destination. The e-mail included helpful links where I need to check the updated protocols for both transit area & destination.

Fast forward to a few days before the flight, the airline sent an e-mail about mySQupgrade. It is their instant upgrade program for economy class passengers who want to pay for a business class seat on that specific flight. I didn’t bother to check the minimum upgrade price because I don’t have the funds for it.

48 hours before my Kuala Lumpur to Singapore flight, the Singapore Airlines mobile application notified me that check-in is now available for both flights. I immediately checked-in & chose my seats for both Kuala Lumpur to Singapore & this Singapore to Manila flights. Singapore Airlines allows their passengers to choose their preferred seats for free during the online check-in process.

Flight Information

This Singapore to Manila flight was operated by a 6.5-month-old (at the time of the flight) Airbus A350-900 aircraft. The aircraft, which was delivered to Singapore Airlines in January 2022, has the two-class regional configuration consisting of 40 lie-flat business class seats & 263 standard economy class seats.

SQ 916 took off from Singapore Changi International Airport (SIN) at exactly 1:48pm & landed at Ninoy Aquino International Airport (MNL) at 5:13pm. The flight had a smooth & quiet take-off & landing but also had a very turbulent journey up in the air. It experienced several turbulences throughout the 3.5-hour flight. The whole journey from Singapore to Manila took 3 hours & 25 minutes.

Ground & Airport Experience

This Singapore to Manila flight on SQ 916 is a continuation of my Kuala Lumpur to Singapore flight. I did not clear immigration in Singapore & only stayed airside at Singapore Changi Airport.

CHANGI AIRPORT TRANSIT EXPERIENCE

Transit at Singapore Changi Airport is back to pre-pandemic times. The airport does not require a negative Covid-19 test or proof of vaccination during transit. The only requirement they have for transit passengers is to have both flights (to Singapore & out of Singapore) under the same ticket or itinerary & have the passenger’s baggage tagged from the airport of origin to the final country or airport of destination.

My flight back to Manila was booked under the same itinerary. I checked in for both Kuala Lumpur to Singapore & Singapore to Manila flights in Kuala Lumpur. I also had my check-in luggage tagged from Kuala Lumpur International Airport to my final destination, Ninoy Aquino International Airport in Manila, Philippines.

SQ 107 from Kuala Lumpur arrived a few minutes behind schedule. After disembarking from the Boeing 737 Max 8 aircraft, I immediately headed to Terminal 3 Gate B9 to board this flight to Manila. Unfortunately, I didn’t have time to go around Terminal 3 on this short connection. This transit experience was seamless & hassle-free.

PRE-DEPARTURE

I submitted myself & my carry-on bag for a final security check at the doors of Gate B9 & went to the staff counter to request a seat change. I mentioned in my SQ 107 flight report that I tried to request a seat change during check-in at KLIA. I was advised by the check-in agent that the system doesn’t allow her to do it & mentioned that I can request this in Singapore before I board the flight to Manila. I went to the flight staff & was immediately granted a new seat at the 2^nd to the last row – 69B.

I went to the pre-departure area, took a seat & enjoyed the view of the beautiful Airbus A350-900 aircraft that will fly us to Manila. Ah, such a beautiful plane!

BOARDING

At exactly 12:58pm, the ground staff called all business class passengers & status holders to board the aircraft to Manila. 2 minutes later, they called all economy class passengers seated at the rear part of the cabin (that’s us) to board the plane. Shortly after our batch, those seated in the forward economy cabin boarded the plane last. Boarding was done by group & took 28 minutes to finish. The cabin crew closed the aircraft doors at 12:28pm.

Inflight Hard & Soft Product

SEAT FEATURES

This Singapore to Manila flight was operated by one of Singapore Airlines’ newest Airbus A350-900 aircraft. The plane sports the regional seat configuration with 40 lie-flat business class seats & 263 standard economy seats. According to SeatGuru, each business class seat has a 60-inch seat pitch & 28-inch seat width. The seats have a 1-2-1 configuration, with each seat having direct aisle access. All business class seats are equipped with a large personal entertainment screen paired with noise-canceling headphones. Each seat also includes a pillow, a blanket, several storage spaces & a large tray table.

Economy class seats have a seat pitch of 28 inches & seat width of 18 inches – slightly bigger than the Boeing 787-10’s 17.5 inches seat width. Each seat comes with a spacious leg room, an adjustable headrest & a personal entertainment screen. Seats also feature a seat pocket with inflight safety cards, a fold-able tray table with mirror, a coat hook, small storage space below the screen, a fold-able cup holder, a USB charging outlet & a universal power outlet in between seats. Pillows, blankets, face masks & disinfectant surface wipes are now available by request.

The seats on this Airbus A350 aircraft are complete & comfortable enough for a short-haul international flight. It has more than what a normal economy class passenger needs for a 3-hour flight.

INFLIGHT MEAL

Singapore Airlines served complimentary hot meals on this 3-hour flight to Manila. The airline has removed the physical menu cards & integrated the whole food & drink information in the flight’s onboard connectivity service. Passengers had the option to choose between Herb Crusted Fish Fillet & Roasted Chicken Rice. The main dish came with a bread roll & butter, ice cream & a drink of choice – coffee, tea, wine, beer, water or juice. The crew went around again to offer a second round of drinks & offered water, coffee & tea to those who want. Check out the full menu below.

I admire the airline for using metal cutlery & recyclable food containers during the meal service. It helps a lot in eliminating solid waste; it is environment-friendly. I hope they can find a sustainable alternative to plastic cups.

I chose the roasted chicken rice meal with a glass of red wine & enjoyed it. The rice, chicken & vegetable portions were just right. For dessert, we had Udders Dark Chocolate ice cream. The ice cream was thick & tasty; it was probably the star of the lunch service.

Immediately after the meal service, I asked for roasted nuts to help me finish my small glass of red wine. After this, I asked for the airline’s signature cocktail, Singapore Sling. I think I had 2 more glasses of this drink paired with their roasted cashew & almonds. Don’t worry, I didn’t feel tipsy or what.

INFLIGHT ENTERTAINMENT

Krisworld, Singapore Airline’s entertainment system, offers thousands of options to choose from. They have hundreds of movies & TV shows to watch, thousands of songs to listen to, games to play & a few local media content to check out. All these options can be accessed via the touch screen personal entertainment screens found in front of every seat. The touch screen screens were responsive & easy to navigate. It also showed the flight path & even details of onward connecting flights. The provided earphones were alright. They aren’t noise canceling but they did its job.

Krisworld also gives frequent flyers the option to personalize their experience. The system asks for the passengers KrisFlyer membership number & then shows the passenger’s favorites or the last song, movie to television show he/she watched / left unfinished. I hope Singapore Airlines install cameras in their A350’s which passengers can access / view during flights.

INFLIGHT CONNECTIVITY

Singapore Airlines offered Wi-Fi service on this flight. PPS Club members & business class passengers are given 100MB of data to use up during the flight. The airline also gives complimentary 2 hours of messaging service to KrisFlyer members in economy class. Non-members can opt to either register to KrisFlyer to avail of the data plans on board.

Sad to say this, but the Wi-Fi on this flight was close to not working. I had to try a lot of times before having access to the inflight food & drinks menu. I didn’t get to use the free 2-hour messaging service because I always got the ‘network error’ or ‘service unavailable’ notification.

LAVATORY

The rear lavatory on this Airbus A350 was spotless & well-maintained. It was clean; it had the amenities needed for a 3-hour flight. The sink had cold & warm water & had hand soap & tissue beside it. The lavatory console had a moisturizing hand lotion & the drawer had more amenities.

Cabin Crew Service

The cabin crew service on this flight was excellent. The cabin crew welcomed all passengers with their best smiles & wished us a pleasant & enjoyable flight. Upon arriving at my seat, I saw that the tray table had leftover crumbs. I notified one of the cabin attendants in the back. The cabin attendant apologized & immediately got back to me with disinfectant wipes & tissue.

The crew had to pause meal service a few times due to turbulence. They kept apologizing to the passengers every time the meal service was halted. They continued with the meal service after the turbulences. The guy who served my meal was polite & attentive. He asked what meal & drink options I preferred & gladly served it.

After the meal service, I asked for a glass of Singapore Sling. The cabin attendant misunderstood it, & thought I asked for a Bloody Mary. She came back & apologized that they don’t have Bloody Mary onboard; she also immediately offered to mix a special drink for me. I told her that I actually requested for Singapore Sling. She again apologized & came back with my requested drink with 2 packs of roasted nuts. Lovely!

Several members of the flight crew went around the cabin throughout the flight & attended to every passenger’s requests. They even went around & offered glasses of water to those who want.

The assigned crew on this flight showed true Singaporean hospitality. They served the passengers with their best smiles & catered to every request throughout the flight. They made sure that passengers had an enjoyable flight onboard Singapore Airlines. Their top-notch service made the flying experience a lot better. Cheers to the crew on this flight!

Disembarkation & Baggage Claim

All passengers disembarked in an orderly manner. The ground staff checked every passenger’s One Health Pass QR code & instructed where to fall in line for verification / scanning. Immigration didn’t take long & check-in bags were available as soon as we arrived at the baggage claim hall. Believe it or not, I finished the whole arrival process (from stepping out of the plane to the arrivals area) in less than 10 minutes.

Final Thoughts

It was another excellent flight with Singapore Airlines. Both the hard & soft products stood out on this 3.5-hour flight from Singapore to Manila onboard their new Airbus 350-900 aircraft. I’d like to point out a few things that actually made this experience a great one.

First, the transit experience at Singapore Changi Airport was seamless. No requirements, no whatsoever. I just went from one airport gate to the other. Second, both the ground staff & cabin crew provided excellent service. The ground attendants in Kuala Lumpur & Singapore were polite & accommodating. Those in Singapore station even allowed me to change seats last minute. The cabin crew teams onboard the flight were hospitable & service-oriented.

Third, Singapore Airlines’ hard product on the Airbus A350-900 is modern & solid. The seats are comfortable; they have good leg space. The personal entertainment screens area big; it has thousands of entertainment options to choose from. The cabin also feels very spacious.

The airline’s soft product on this flight was as awesome as the hard product. Cabin crew service, as mentioned above, was top-notch. The inflight meal portions were just right. They also offered a long list of drinks for economy class passengers. I particularly liked the dark chocolate ice cream offered as dessert. Lastly, I also noticed the airline’s sustainable efforts by using recyclable food containers, providing metal cutlery & getting rid of physical menus.

This flight was not perfect. It also had some drawbacks which I hope the airline can improve on. First, the onboard Wi-Fi was close to not working. It only worked when I tried to access the inflight menu. Second, the airline still uses plastic cups for the drink service – particularly for water, wine & other alcoholic beverages in economy class. I hope they can find an environment-friendly alternative for it.

Third, I somehow felt a downsize in economy class service compared to how it was before the pandemic. Pillows & blankets are no longer provided to every seat & the towel service in economy class has stopped. I hope they can find a way to re-introduce them in the future. Lastly, not entirely the airline’s fault, but this flight was very turbulent. The meal service had to stop several times due to turbulence. I think the seatbelt sign was turned on for more than an hour in total. The frequent turbulence somehow affected the overall experience on this flight to Manila.

Putting these aside, I still enjoyed this flight with Singapore Airlines. I wish the flight time from Singapore to Manila was longer than 3.5 hours. Will I fly them again in the future? Definitely! In fact, I am already considering taking them again for another set of flights for next year.

Here are some geeky details about this excellent 3.5-hour hop from Singapore to Manila:

Airline: Singapore Airlines
Flight Date: 7 July 2022
Flight Number: SQ 916
Route: Singapore (SIN) to Manila, Philippines (MNL)
Duration: 3 hours & 25 minutes
Seat Number: 69B
Aircraft: Airbus A350-900
Aircraft Registration: 9V-SHW
Engines: 2 x Rolls-Royce Trent XWB
Age: 6.5-month-old
Delivered: January 2022

This sums up & ends by journey with Singapore Airlines on the trip to Kuala Lumpur last July 2022. Don’t forget to check out my other flights with them: Manila to Singapore on SQ 915, Singapore to Kuala Lumpur on SQ 114 & Kuala Lumpur to Singapore on SQ 107. Feel free to also check out my post about this quick international trip to Kuala Lumpur by clicking this link.

Have you flown with Singapore Airlines recently? How was your flight? Please share details about your experience in the comments section below. Do you have questions about this flight or anything related to the airline? You may post them below or send them to me via e-mail to contact@thewkndtravel.com if you are shy to comment.

Thank you for joining me in today’s trip report. If you’re interested in my previous flight reports, feel free to check them out under the flight report category. I hope you’ll look forward to the next one. Also, before you go, can you visit my social media channels –Facebook & Instagram – and like or follow them? Thank you & see you in the next one!

PS. Photos were taken using my OnePlus 9 Pro.

Flight Report: SINGAPORE AIRLINES SQ 107 – Kuala Lumpur to Singapore – First Ever Flight on the Controversial Boeing 737 Max 8 Aircraft [July 2022]

After a week of walkathons exploring Kuala Lumpur, it is time for me to fly back to the Philippines. My Singapore Airlines journey from Kuala Lumpur to Manila had a quick layover at Singapore Changi Airport. It was similar to my route to Kuala Lumpur the week before where I first flew from Manila to Singapore, transited in Singapore, then took an onward flight from Singapore to Kuala Lumpur – all sectors with Singapore Airlines. Today’s flight report will focus on the first leg – Kuala Lumpur to Singapore on SQ 107.

This Singapore Airlines flight was special to an aviation geek like me. Why? This was my first ever flight on the Boeing 737 Max aircraft. For those of you who don’t know or don’t remember, the Boeing 737 Max was very controversial back in 2018 & 2019. The aircraft type had 2 commercial flight crashes due to control system problems – Lion Air Flight 610 in October 2018 & Ethiopian Airlines Flight 302 roughly 6 months after in March 2019. This aircraft type was instantly grounded by aviation authorities worldwide after the 2 incidents. The aircraft manufacturer, Boeing, addressed all problems & concerns & got the recertification in 2020. Boeing 737 Max flew back into service in 2021 & has been flying on many routes around the world.

Join me in today’s flight report where I will talk about my experience with Singapore Airlines’ Boeing 737 Max aircraft on the flight from Kuala Lumpur, Malaysia to Singapore. Is it safe to fly the max? How is it different from the previous 737 New Generation aircraft? Is there a change in passenger experience compared to the previous 737 aircraft? Find the answers to these questions in the flight report below.

Singapore Airlines

Singapore Airlines is not a new airline on this website. In fact, it is the 2^nd most reviewed airline after Cebu Pacific Air.

Do you want to know the difference between a full-service & a low-cost airline? Check out my previous post detailing the differences of these 2 types of airlines.

Airfare

I mentioned in previous Singapore Airlines SQ 915 & SQ 114 flight reports that I only paid US$146.69 for the return ticket from Manila to Kuala Lumpur via Singapore. The ticket initially cost US$199.70. I redeemed 7,665 KrisFlyer miles (which I earned back in 2019 from my trip to Europe) & got the ticket for the lower price mentioned above.

My bank charged me ₱7,926.12 including foreign currency conversion charges. This is definitely a great deal considering the ticket includes 25-kilogram check-in baggage allowance, 7-kilogram carry-on baggage allowance, inflight meals & snacks, inflight entertainment & 5-star cabin crew service on 4 sectors / flights. This ticket was even cheaper than those from low-cost airlines.

This ticket was a steal given I got all the benefits of a full-service airline. I believe I got more than what I paid for.

Do you want to know the difference between a full-service & a low-cost airline? Check out my previous post detailing the differences of these 2 types of airlines.

Travel Requirements

Singapore is one of the first Southeast Asian countries to open to international tourists this year. The country still imposes entry requirements depending on a person’s vaccination status. Given these requirements can change anytime, I suggest that you check your airline’s Covid-19 Information Page or the country’s border control authority’s website for the updated protocols. Here are the links for Singapore’s Immigration & Checkpoints Authority & Singapore Airlines’ Covid-19 Travel Information Page.

I flew to Singapore only to transfer to my next flight to Manila. During this flight, Singapore does not require anything for transit passengers. The Singapore Changi Airport transit experience is back to its pre-pandemic protocols as long as the passenger has an onward connecting flight under the same booking reference number. Those with split bookings will be required to fulfill the entry requirements of Singapore.

Before The Flight

Like my Manila to Singapore flight on SQ 915, I also received an email reminding me to check the entry requirements of my destination country. The e-mail arrived days after booking this flight & contained helpful links where I can find the said entry requirements.

I did not receive an upgrade offer for this flight (the business class cabin was full) but I got a check-in reminder from the Singapore Airlines mobile application 48 hours before this flight. I checked in for this flight together with the Manila to Singapore leg & had the chance to choose my seat free of charge.

Flight Information

This Kuala Lumpur to Singapore flight was operated by a 2.7-year-old Boeing 737 Max 8 aircraft. The plane was manufactured years ago but was only delivered to Singapore Airlines in March 2022. The plane has 10 flatbed business class seats (including 2 throne seats) & 144 standard economy class seats.

The plane left Kuala Lumpur International Airport a few minutes behind schedule at 11:36am & landed at Singapore Changi Airport at 12:19pm. Like my SIN to KUL flight, this flight also took 43 minutes.

Ground & Airport Experience

AIRPORT CHECK-IN

Singapore Airlines divided the check-in counters by class & frequent flyer status. Business class passengers, PPS Club members & Star Alliance status holders have dedicated check-in counters. Economy class passengers also had their own assigned check-in counters. Singapore Airlines has multiple daily flights between Singapore & Kuala Lumpur; check-in schedules for these flights tend to overlap.

I queued at the Economy Class check-in counters at 9:09am & finished after 30 minutes at exactly 9:39am. The check-in agent checked my entry requirements for the Philippines & issued the boarding pass for both my Kuala Lumpur to Singapore & Singapore to Manila flights. I asked the check-in agent if I could change seats for my SIN to MNL flight, but I was told that the system doesn’t allow her to do it. I was advised to request for the seat change in Singapore, right before boarding. I was happy that she still tried to accommodate my request.

PRE-DEPARTURE

After check-in, I went through immigration & airport security check before heading to our assigned boarding gate. Most international flights depart from KLIA’s Satellite Terminal. This terminal can be accessed through the airport sky train. Unfortunately, the sky train was under maintenance on the day of this flight. The airport provided bus services for passengers flying out of the satellite terminal. I took the bus service & headed to Gate C23. I submitted myself to one final security check near the gate then took a seat, enjoyed the arrival of the Boeing 737 Max 8 & waited for boarding.

BOARDING

Boarding started at 10:57am, 27 minutes behind schedule. Business class, PPS Club members & Star Alliance status holders boarded the plane first. Rear economy class passengers followed the first batch. Forward economy class passengers boarded the plane last. The plane doors closed at exactly 11:18am. The whole boarding process only took 21 minutes – probably one of the fastest of all Singapore Airlines flights I previously took.

Inflight Product & Experience

SEAT FEATURES

This Kuala Lumpur to Singapore flight was operated by a Boeing 737 Max 8 aircraft. The plane has 10 business class seats on a 2-2, 1-1 (throne seats) & 2-2 configuration & 144 regular economy class seats on a 3-3 configuration. According to SeatGuru, each business class seat has a seat pitch of 49 inches (way bigger than those from the 737-800 NG) & a seat width of 22 inches. On the other hand, economy class seats have a pitch of 30 inches & seat width of 17 inches.

Each economy seat features a personal entertainment screen with audio jack & USB port, a decent legroom, an adjustable headrest, a tray table & a seat pocket with the aircraft safety card & a passenger sickness bag. Economy class passengers also have access to individual air vents, individual reading lights & cabin crew assistance button above each seat. Pillows & blankets are not provided on this short flight.

INFLIGHT DRINK SERVICE

Singapore Airlines mentioned in the ticket that this short hop from Singapore to Kuala Lumpur does not have a meal service. The airline only offered refreshments / drinks to all passengers. After the seatbelt sign was turned off, the cabin crew went around & offered apple juice, coffee, tea & water. Special drinks such as soda & beer & crackers were only available by request.

INFLIGHT ENTERTAINMENT

All seats on this Boeing 737 Max 8 are equipped with personal entertainment screens. These touch-screen entertainment screens have Singapore Airlines’ entertainment system called KrisWorld. This entertainment system has hundreds of movies & television series to watch, thousands of tracks to listen to & games to play with during the flight. It also has some local Singaporean content which can be beneficial for someone’s stay in Singapore.

The touch-screen personal entertainment screens were responsive & easy to navigate. It also showed some details about the flight was well as the flight path. The airline provided earphones which did its job. It was not noise canceling but it was alright.

What I particularly like about KrisWorld is its option for frequent flyers to personalize their entertainment experience. The system asks for the passengers KrisFlyer membership number & then shows the passenger’s favorites or the last song, movie to television show he/she watched / left unfinished.

Their Boeing 737-800 NG aircraft that I flew with from Singapore to Kuala Lumpur does not have personal entertainment screens. Passengers access KrisWorld through their personal devices. The personal screens were definitely a good addition to the Max 8 seats.

INFLIGHT CONNECTIVITY

Singapore Airlines offered Wi-FI services on this modern aircraft. PPS Club & business class passengers were given a certain data allocation. Economy class passengers who are KrisFlyer members were also given free messaging service. Those who do not fall on these 2 categories can either sign up with KrisFlyer to enjoy free messaging service or avail of the inflight Wi-Fi plans which comes with a cost.

I did not bother connecting to the inflight Wi-Fi on this short flight. I enjoyed playing with the personal entertainment system which took most of the time.

LAVATORY

The flight went by too fast to the point where I didn’t have the chance to check out the 737 Max 8’s lavatory. The aisle was most of the time occupied by the crew giving out the refreshment service & by the passengers going to the lavatory. I didn’t bother joining them.

Cabin Crew Service

I had minimal interaction with the crew on this flight but I noticed that they were all attentive & genuine throughout the flight. The crew welcomed all passengers with their best smiles & attended to all the needs & requests of all passengers during the flight.

Disembarkation

Passenger disembarkation on this flight was done in an orderly manner. Business class passengers left the aircraft first, followed by those in the forward economy cabin. Those seated in the rear economy cabin disembarked last. I did not claim my baggage in Singapore since I had a connection to Manila the same day.

Final Thoughts

It was an ‘okay’ flight with Singapore Airlines. The airline’s hard product & onboard experience remains superb. There are certain aspects where they can further enhance & improve on.

I personally liked the very modern cabin on this Boeing 737 Max 8. All seats have personal entertainment screens & adjustable headrests. The cabin felt spacious because of how the overhead cabins were designed. The hard product is simply excellent. I also appreciate that the airline provided refreshments for this very short hop to Singapore.

I believe the airline can further enhance the check-in process at Kuala Lumpur International Airport. Given they have daily multiple flights leaving KLIA, I hope they can improve the process & make it more efficient for both the check-in agents & the passengers. Also, I hope the ground staff make sure that the passengers are always updated with the flight & boarding status. We did not get any advisory that boarding for this flight will be delayed by almost 30 minutes. The announcements started when they called for the first passengers to board.

Lastly, I mentioned this in my Singapore to Kuala Lumpur flight report & I will say it again here. I hope the airline considers improving their snack service for short flights like this. I’ve flown with airlines who serve snacks like nuts (Malaysia Airlines) & cookies (Philippine Airlines) for flights less than an hour. I hope they can also provide snacks on top of the refreshments offered on board.

Putting these comments aside, I think this Singapore Airlines flight is still far better than many short haul full-service flights out there. Honestly, I can’t wait to fly with them again in the future!

Here are some more details about this short Kuala Lumpur to Singapore flight with SQ:

Airline: Singapore Airlines
Flight Date: 7 July 2022
Flight Number: SQ 107
Route: Kuala Lumpur (KUL) to Singapore (SIN)
Duration: 43 minutes
Seat Number: 61K
Aircraft: Boeing 737 Max 8
Aircraft Registration: 9V-MBN
Engines: 2 x CFM International Jet Engines
Age: 2.7 years old
Delivered: March 2022

This sums up my first ever flight with Boeing 737 Max 8 on Singapore Airlines from Kuala Lumpur International Airport to Singapore Changi Airport. There’s only one thing I’d like to say – it is definitely safe to now fly with the 737 Max 8. It may have had problems & issues in the past, but these have surely been addressed by Boeing. The recertifications by many aviation authorities around the world back the 737 Max 8’s safety.

Do you have any questions about this flight to Singapore or anything about the Boeing 737 Max 8? Feel free to post them in the comments section below. If you’re shy to post them, you may also send them to me via email to contact@thewkndtravel.com.

Thank you for joining me in today’s flight report! Don’t forget to check my previous flight reports under the said category. Please also look forward to the next flight report – my onward flight from Singapore to Manila on the Airbus A350. In the meantime, you may check out my previous flight reports here. Before you go, can you visit my social media channels –Facebook & Instagram – and like or follow them? Thank you & see you in the next one!

PS. Photos were taken using my OnePlus 9 Pro.

Flight Report: SINGAPORE AIRLINES SQ 114 – Singapore to Kuala Lumpur – Delayed Short Hop on One of the World’s Busiest International Routes [June 2022]

In 2019, OAG, the world’s leading provider of digital flight information, hailed the Singapore to Kuala Lumpur route as one of the busiest international routes in the airline industry. According to a report made by Simple Flying, in 2019 alone, this route catered to almost 30,000 flights & offered 5.5 million seats on 9 different airlines. The numbers have gone down since the start of the pandemic but according the OAG’s report for the busiest routes for July 2022, this route is the third busiest for the month with 307,848 offered seats. It is also the busiest in Asia, overtaking the previous busiest Hong Kong-Taipei route.

Last 29 June 2022, I had the chance to fly this busy route from Singapore to Kuala Lumpur onboard Singapore Airlines flight SQ 114. How did this connecting flight go? Check out the newest flight report below.

In case you missed it, I also flew with Singapore Airlines on the SQ 915 flight from Manila to Singapore before actually taking this flight. Check out the SQ 915 flight report here.

Singapore Airlines

Singapore Airlines is not a new airline on this website. In fact, it is the 2^nd most reviewed airline after Cebu Pacific Air.

Do you want to know the difference between a full-service & a low-cost airline? Check out my previous post detailing the differences of these 2 types of airlines.

Airfare

As mentioned in my previous SQ 915 Manila to Singapore flight report, I only paid US$146.69 for the return ticket from Manila to Kuala Lumpur via Singapore. The ticket initially cost US$199.70. I redeemed 7,665 KrisFlyer miles (which I earned back in 2019 from my trip to Europe) & got the ticket for the lower price mentioned above.

My bank charged me ₱7,926.12 including foreign currency conversion charges. As mentioned in my previous post, I think it was really a great deal from Singapore Airlines. The ticket already included 25 kilograms baggage allowance on all 4 flights, inflight meals, inflight entertainment & 5-star cabin crew service from one of the world’s best airlines. Believe it or not, this SQ ticket was cheaper than the tickets sold by the country’s low-cost airlines at the time of booking. The tickets from these LCCs cost around ₱10,000 without any add-on.

This Singapore Airlines ticket was definitely a steal! Glad I thought of using my KrisFlyer miles before they even expire.

Travel Requirements

Malaysia is now open to tourists. However, it’s not like before that you can enter with only your passports. Because of the Covid-19 pandemic, the country has imposed some entry requirements for all arriving passengers. Entry protocols depend on the person’s vaccination status.

As of 1 May 2022, fully-vaccinated passengers are exempted from providing a negative RT-PCR test result. They also don’t need to undergo quarantine upon arrival & to present proof of travel insurance. Fully-vaccinated passengers only need to register to the MySejahtera mobile application. They also need to verify their vaccination status in the application & fill-out the traveler section at least 3 days before the trip. Each fully-vaccinated passenger will be issued a Digital Travelers Card (Blue Traveler Card) which will be checked during check-in.

Partially-vaccinated or unvaccinated passengers are required to provide a negative RT-PCR test pre-departure; take a supervised antigen test within 24 hours of arrival & undergo 5 days of quarantine upon arrival. They also need to download & register to the MySejahtera mobile application. Partially-vaccinated or unvaccinated passengers will be issued a Digital Home Surveillance Order (Red Traveler Card) which will be checked during check-in.

Please take note that Malaysia has a different definition of vaccination status depending on the type of vaccine you received. For more details about this & for the country’s updated entry requirements, you may head to the government’s MySafeTravel website. You may also check Singapore Airline’s Covid-19 Information page for additional information.

Before The Flight

Flight Information

This Singapore to Kuala Lumpur SQ flight was operated by a 7-year-old Boeing 737-800 Next Generation aircraft. This 737 NG aircraft was originally delivered to then SQ subsidiary, Silk Air, in August 2015 & was converted to a Singapore Airlines aircraft in April 2021. The plane has 12 business class seats & 150 economy class seats.

The plane took off from Singapore Changi Airport an hour behind schedule at 1:49pm & landed at Kuala Lumpur International Airport at exactly 2:32pm. This short international flight only took 43 minutes & covered a distance of 297 kilometers or 185 miles.

Ground & Airport Experience

This Singapore to Kuala Lumpur flight is a continuation of my first flight from Manila to Singapore. I only stayed on the airside of Singapore Changi Airport.

CHANGI AIRPORT TRANSIT EXPERIENCE

Transit process during this flight was back to pre-pandemic times – no negative Covid-19 test result of proof of vaccination required. Passengers must have both flights under 1 booking or itinerary & have their checked-in luggage tagged from their airport of origin to their final destination to enjoy a seamless transit experience at Singapore Changi Airport.

My flights to Kuala Lumpur were booked under one itinerary (shown above) & my bags were already tagged up to Kuala Lumpur when I checked in for the flight in Manila Airport. I had a very quick but fun transit experience at Singapore Changi Airport before this flight to Kuala Lumpur. I walked around Terminal 3 for a few minutes & checked out the shops & restaurants in the terminal. The airport facilities are still one of the best in the world – very modern & efficient. Too bad Jewel Changi Airport was not accessible (even via inter-terminal trains like before) to transit passengers.

PRE-DEPARTURE

After walking around Changi Airport Terminal 3, I went straight to our assigned gate. Our boarding gate opened an hour before the flight. I went through final security, then waited for boarding. Gate A16 shares a spacious waiting area with other gates. These gates were mostly used for smaller regional flights departing Singapore. At 12:33pm (18 minutes after the scheduled boarding time), the ground staff announced that boarding will be further delayed by 15 minutes due to the late aircraft turnaround.

BOARDING

Boarding started late at 12:55pm. Business class passengers, KrisFlyer, PPS & Star Alliance status holders boarded the aircraft first. Economy class passengers seated in the rear cabin came next. Forward economy class passengers, including myself, boarded the plane last. The boarding process lasted for 30 minutes. Cabin doors were closed at exactly 1:25pm.

Inflight Product & Experience

SEAT FEATURES

This Singapore to Kuala Lumpur flight was operated by a Boeing 737-800 Next Generation aircraft. The plane has 12 business class recliner seats on a 2×2 configuration & 150 regular economy class seats on a 3×3 configuration. According to SeatGuru, each business class seat has a seat pitch of 38 inches & a seat width of 22 inches. On the other hand, economy class seats have a pitch of 30 inches & seat width of 17 inches.

All seats have adjustable headrests, individual reading lights & air vents. Seats also feature a tray table, seat pocket with aircraft safety card & universal power outlets under the seat. Pillows, blankets & earphones were not provided on this short flight.

INFLIGHT DRINK SERVICE

Singapore Airlines stated in the ticket that this flight won’t have a meal service due to its short duration. Instead of meals, the cabin crew gave out drinks after the seatbelt sign was turned off. Choices included apple juice, coffee, tea & water. Passengers also had the option to request for special drinks like soft drinks or beer. Crackers were also available by request.

INFLIGHT ENTERTAINMENT

The Boeing 737-800 NG used for this flight doesn’t have personal entertainment screens. Passengers can enjoy KrisWorld, Singapore Airlines’ entertainment system, on their own personal devices. They only need to connect to KrisWorld after take-off. Passenger safety video was shown on the foldable screens found under the overhead cabins.

INFLIGHT CONNECTIVITY

Singapore Airlines’ Boeing 737-800 NG aircraft are not equipped with Wi-Fi. This includes the aircraft used for this flight.

LAVATORY

This short hop to Kuala Lumpur only lasted for 43 minutes. I didn’t have the chance to visit the lavatory because I was seated in a window seat.

Cabin Crew Service

The cabin crew assigned on this aircraft were lovely, polite & service-oriented. The greeted all passengers upon boarding & during disembarkation with their best smiles. They catered to all the needs & special requests of passengers during the drink service.

Disembarkation & Baggage Claim

All passengers disembarked in an orderly manner. Those seated in the forward economy cabin disembarked first. All passengers had to take the airport train to the main terminal building to clear immigration. After immigration, all bags were already ready for pick-up in the assigned baggage belt.

Final Thoughts

It was a so-so flight with Singapore Airlines. The flight remains outstanding in terms of the hard product & services offered onboard, but its lacking in some aspects.

I enjoyed the following because of the following. First, the transit experience at Singapore Changi Airport was smooth & efficient. No additional documents & tests are required. Second, the lack of personal entertainment screens didn’t hinder the airline from providing onboard entertainment options. KrisWorld was still accessible on passengers’ personal devices. Third, they provided onboard refreshments / drinks for this short 43-minute hop to Kuala Lumpur. They had a great selection of drinks to choose from & even had some available by request. Fourth, the cabin hard product remains competitive in this 7-year-old aircraft. The seats remain comfortable & the headrests are useful. Lastly, the cabin crew hospitality on this flight was topnotch.

This flight also had areas in which they could further improve. First, the ground staff didn’t provide updates about the flight status. We were scheduled to board the aircraft around 12:15pm but we were only told about the delayed boarding schedule at 12:33pm. The delay would have been bearable if ground staff had kept the passengers informed of the flight’s status. Second, the boarding process was chaotic. Only the business class passengers & status holders boarded the plane in an orderly manner. Some economy class passengers didn’t follow instructions & boarded at their own convenience. This resulted to longer waiting times on the jet bridge. The whole boarding process took 30 minutes, slower than my Manila to Singapore flight that only took 26 minutes with almost double the number of passengers. Lastly, I hope the airline can improve their snack service on board this short flight. I’ve flown other airlines which offered nuts (Malaysia Airlines) or cookies (Philippine Airlines) plus drinks for flights less than an hour.

Nevertheless, it was an okay flight with Singapore Airlines. I don’t mind flying with them again in the future. In fact, if there’s an affordable ticket to anywhere with the airline, I will still grab it.

For those who want to know more details of this flight, check out the items below:

Airline: Singapore Airlines
Flight Date: 29 June 2022
Flight Number: SQ 114
Route: Singapore (SIN) to Kuala Lumpur (KUL)
Duration: 43 minutes
Seat Number: 51K
Aircraft: Boeing 737-800 Next Generation
Aircraft Registration: 9V-MGL
Engines: 2 x CFM International CFM56-7B27E
Age: 7 years old
Delivered: August 2015

Have you recently flown Singapore Airlines on their Singapore to Kuala Lumpur route? What do you think of the airlines offerings on the said route? Feel free to share your comments & recent experiences in the comments section below. Do you have a question about the airline or this flight? You may post them in the comments below. If you are shy to post below, you may send your questions, experiences & thoughts via e-mail to contact@thewkndtravel.com.

Thank you for joining me in today’s flight report! Watch out for my onward flight from Singapore to Kuala Lumpur also on Singapore Airlines. In the meantime, you may check out my previous flight reports here. Before you go, can you visit my social media channels –Facebook & Instagram – and like or follow them? Thank you & see you in the next one!

PS. Photos were taken using my OnePlus 9 Pro.

Flight Report: SINGAPORE AIRLINES SQ 915 – Manila to Singapore – First International Flight After 31 Months [June 2022]

You read the title right! After 31 months of being in the Philippines, I finally flew out of the country again. The last time I went out of the Philippines was when I flew to Europe in 2019 via Singapore. Believe it or not, my last flight out of the country was also on Singapore Airlines SQ 915 back in October 2019. How does this recent SQ 915 flight compare to the pre-pandemic Singapore Airlines flight experience? We’ll find out in this flight report!

Singapore Airlines

Airfare

Late May 2022, I randomly saw an affordable ticket to Kuala Lumpur on Singapore Airlines for travel within 30 days. With borders now opening & Malaysia dropping the test entry requirements, I decided to immediately book this ticket to Kuala Lumpur.

The return ticket initially cost US$199.70. I used up my KrisFlyer miles (earned when I flew with Singapore Airlines to Europe in 2019) before they expire in the next 12 months. The ticket price went down to just US$146.69 including 7,665 redeemed KrisFlyer miles.

The ticket included 4 flights in economy class – Manila to Singapore, Singapore to Kuala Lumpur, Kuala Lumpur to Singapore & Singapore to Manila – with 1.5-hour layovers at Singapore Changi Airport both ways. The ticket also includes 25-kilogram baggage allowance on all sectors, inflight meals & snacks & even inflight entertainment on board.

My bank charged me ₱7,926.12 including foreign currency conversion charges. It was a really good deal from Singapore Airlines considering the current world market situation & inflated fuel prices. For context, other airlines’ ticket prices were around ₱10,000 to ₱15,000 return at the time of booking this SQ ticket. Some of these airlines don’t even include baggage & meals in the ticket prices.

Travel Requirements

I am only transiting at Singapore Changi Airport & I’m flying to Kuala Lumpur afterwards. On the day of the flight, Singapore does not have any requirements for transiting passengers as long as the passenger has an onward connecting flight under the same booking reference number. Those with split bookings will be required to fulfill the entry requirements of Singapore. Check out the requirements for my flight to Kuala Lumpur & transit in Singapore as per the airline’s website a day before this flight.

Singapore Airlines regularly updates their travel requirements page. You can find the latest destination & transit requirements on this page.

Before The Flight

Days after I booked my flight, Singapore Airlines sent an e-mail reminding me to check the entry & transit requirements for my trip. The e-mail had links where I could check the entry protocols for each flight.

3 days before my flight, the airline sent an e-mail informing me about mySQupgrade. It is their instant upgrade program from economy to business class for a hefty price. The instant upgrade offer cost around ₱30,000 – almost 4 times the price of my return ticket. I did not avail of this upgrade offer.

2 days before this flight, the Singapore Air mobile application notified me that my flight is already open for online check-in. I immediately checked-in for my flight to Singapore & onward flight to Kuala Lumpur & chose forward section seats for both flights. The airline allows passengers to choose their seats for free during online check-in.

Flight Information

This Manila to Singapore Singapore Airlines flight was operated by an Airbus A350-900 aircraft delivered in February 2021. This A350 has the airline’s 2-class regional configuration with 40 seats in business class & 263 seats in economy class.

The flight departed Manila at exactly 8:00am from Runway 06/24 & landed Singapore Changi Airport at 10:58am. It only took 2 hours & 58 minutes to reach Singapore. The flight was generally quiet & stable; not much turbulence happened.

Airport & Ground Experience

AIRPORT CHECK-IN

Singapore Airlines segregated check-in counters per cabin class & frequent flyer status. KrisFlyer & Star Alliance status holders & business class passengers have dedicated check-in counters. Economy class passengers have their own queues as well. Economy class passengers who checked in online have a separate & a faster queue.

I already checked in 2 days before so I lined up at the internet check-in queue. The lady at the counter checked my vaccination certificate & travel requirements for Malaysia & then issued my boarding passes to Singapore & Kuala Lumpur. She also weighed my carry-on bag & advised that passengers are only allowed up to 2 carry-on bags each. The whole check-in process took about 25 minutes; it was not as fast as my previous SQ 915 flight in 2019.

PRE-DEPARTURE

After immigration & security check, I walked to Gate 110 where we’ll board our flight to Singapore. The airline divided the pre-departure area into groups according to their assigned seats on the plane. KrisFlyer & Star Alliance status holders & business class passengers were assigned at Groups 1 to 3. Economy class passengers seated at the rear of the aircraft were placed in Group 4. Those in the middle were assigned to Group 5. I, together with the other passengers assigned in the forward economy cabin, were placed under Group 6.

BOARDING

Boarding commenced 30 minutes before the flight at 7:10am. Business class passengers & status holders under Groups 1 to 3 were asked to board the aircraft first. Passengers who require assistance & those traveling with kids & infants boarded next. Economy class groups 4 & 5 followed. Our group, group 6, boarded the plane last.

Economy class passengers were offered earphones at the jet bridge, just a few steps before the aircraft door. The friendly Singapore Airlines cabin crew welcomed every guest & directed them to the aisle where they will walk to their seats. The whole boarding process only took 26 minutes. Aircraft doors were closed at 7:36am.

Inflight Product & Experience

Singapore Airlines is a full-service airline. This means that the airline features personal entertainment screens, has a more comfortable seat & provides inflight meals & drinks. Check out what Singapore Airlines offers on this flight from Manila to Singapore.

Do you want to know the difference between a full-service & a low-cost airline? Check out my previous post detailing the differences of these 2 types of airlines.

SEAT FEATURES

This Manila to Singapore flight was operated by an Airbus A350-900 with 40 lie-flat business class seats & 263 standard economy seats. According to SeatGuru, each business class seat has a 60-inch seat pitch & 28-inch seat width. The seats have a 1-2-1 configuration, with each seat having direct aisle access. All business class seats are equipped with a large personal entertainment screen paired with noise-canceling headphones. Each seat also includes a pillow, a blanket, several storage spaces & a large tray table.

Check out the screenshot below for the amenities available on this flight:

Singapore Airlines’ economy class seats provide more than what you actually need for a 3-hour flight. The seats & adjustable head rests were comfortable.

INFLIGHT MEAL

The airline offered a complimentary hot meal on this flight to Singapore. Physical menus have been phased out & meal menus can be accessed through the airline’s onboard connectivity service. Passengers had 2 options – Chicken Adobo & Egg Tortilla. I chose the Chicken Adobo meal & was surprised that it still came with a yogurt, a bread roll with butter & drink of choice (coffee, tea, wine, beer, water or juice). I know Singapore Airlines announced in 2020 an enhanced economy class dining experience for short haul flights under 3.5 hours. I expected meals to come in food boxes with sustainable tableware, but I guess the Manila-Singapore-Manila routes were not included in the said changes. I’ve added screenshots below of the menu for this flight.

The chicken adobo tasted great; the meat was full of flavor. The food portions were just right for a 3-hour flight. The crew went around after the meal service to offer a 2^nd round of drinks to passengers. An hour after the meal service, I asked for their signature Singapore Sling drink – still their best drink onboard.

I love how the airline continues to use metal cutlery on this route instead of disposable plastic tableware. I hope they can find an alternative for the plastic cups. Oh, one thing! I noticed that they had already removed the towel service before the meal service.

INFLIGHT ENTERTAINMENT

INFLIGHT CONNECTIVITY

LAVATORY

I didn’t get the chance to visit the lavatory on this short hop to Singapore. I got a window seat; my neighbor by the aisle was asleep most of the flight.

Cabin Crew Service

Cabin crew service is one area where Singapore Airlines excels the most. The crew on this flight to Singapore were super friendly & accommodating. They welcomed all passengers with their best smiles, served the meals with the happiest faces & catered to the passenger’s needs with utmost attention. They made sure all passengers had an enjoyable onboard experience. The cabin crew service made this flight even more memorable. Thank you, SQ!

Disembarkation & Baggage Claim

Passengers disembarked in an orderly manner. Business class passengers headed out first, followed by economy passengers in the forward cabin. The rest of the passengers came next. I didn’t go straight to baggage claim since I was in Singapore only for transit.

Final Thoughts

It was another memorable flight with Singapore Airlines. Aside from it being my first international flight out of the Philippines since the pandemic, it turned out as how excellent flights should be – with or without the current crisis. The pandemic may have changed some onboard amenities, but it didn’t stop Singapore Airlines from offering a world-class flight experience on this flight to Singapore.

I enjoyed this flight because of the following. First, the ticket price was cheaper than the Philippines-based low-cost carriers. It even provided more value than those from LCCs. Second, the cabin is clean & very modern. Third, the cabin crew service was topnotch. Fourth, the pandemic may have happened, but the airline has not downsized meal service on their Manila to Singapore flights. It had the same portions, 2 options & sides & even retained the metal cutlery with it.

Fifth, they offered a 2-hour complimentary messaging service to KrisFlyer members. The Wi-Fi service was good. They had connectivity issues but overall worked fine. Sixth, the entertainment system remained updated & competitive. They have the latest movies & TV series seasons. They even had the list of connecting flights & respective boarding gates for those with connecting flights. Lastly, the pandemic has forced the airline to digitalize some onboard amenities. Inflight menus & magazines are now digital.

I noticed some services have been downsized compared to how they were pre-pandemic. First, the towel service prior to the meal service has been omitted. Second, pillows are no longer provided in every seat. They are now available by request. These are only minor & have not affected the overall flight experience.

So happy I was able to try their signature Singapore Sling drink onboard. Can’t wait for the next!

At this stage, I will choose to fly with Singapore Airlines over any Asian airline. I’ve had high expectations from the airline & I can confidently say that they delivered. I cannot wait for my next flight with them. Thank you, Singapore Airlines for this enjoyable flight to your home country, Singapore!

Allow me to share with you the technical details of the flight & the aircraft used. Please see below:

Airline: Singapore Airlines
Flight Date: 29 June 2022
Flight Number: SQ 915
Route: Manila (MNL) to Singapore (SIN)
Duration: 2 hours & 58 minutes
Seat Number: 44A
Aircraft: Airbus A350-941
Aircraft Registration: 9V-SHU
Engines: 2 x Rolls-Royce Trent XWB
Age: 1.4 years old
Delivered: February 2021

Have you recently flown with Singapore Airlines? What do you think of their service after the dark ages of the pandemic? Feel free to share your recent experiences in the comments section below. Do you have a question about the airline or this flight? You may post them in the comments below. If you are shy to post below, you may send your questions, experiences & thoughts via e-mail to contact@thewkndtravel.com.

PS. Photos were taken using my OnePlus 9 Pro.

Flying 101: Comparing Low-Cost & Full-Service Carriers

It’s been months since leisure travel was banned for us, Filipinos. If not for Covid-19, many of us might be somewhere else blending with beautiful nature, walking around modern & vibrant cities & enjoying the sunset in islands & beaches. The pandemic stopped tourism or leisure activity & forced people to stay in their own homes.

I can’t believe my last leisure travel was my solo trip to Europe in late 2019. It’s the first time I’ve been on the ground this long. I may have run out of recent trips to share or post but it doesn’t mean I’ll stop sharing travel-related information & experiences with you. Since we’re all stuck at home, I figured out it’s the best time to go back to basics.

Today, I will start a blog series called Flying 101. It is a blog series that will talk about the basics of flying & all other details around it. By the end of this series, I hope you’ll know the ins & outs of flying & you’ll learn to maximize it once leisure travel is back to its pre-pandemic level.

The first topic in this Flying 101 series is a comparison between low-cost & full-service carriers. There are thousands of airlines around the world & all these airlines are either low-cost or full-service carriers. Join me in today’s topic as I define to you what are low-cost & full-service carriers, what are their similarities & their differences. Find out at the end of the post which type of carrier you should fly with in your next flight.

DEFINITION

A low-cost carrier is an airline that provides flights & fares at a low-cost & eliminates the luxuries of flying. On the other hand, a full-service carrier, from its name, is an airline that provides a comfortable (up to some point luxurious) full-board flying experience. A full-service carrier has a long & eventful history & are usually the flag carriers of the country of origin.

Of the 3 main carriers here in the Philippines, Philippine Airlines is the only full-service carrier. The other 2 carriers – Cebu Pacific Air & Philippines Air Asia – are low-cost carriers. I will mostly use these 3 airlines to point out the similarities & differences between the low-cost & full-service carriers.

SIMILARITIES

Even with the different service models they use, low-cost & full-service carriers still have similarities as detailed below:

Destinations & Hubs – A low-cost carrier has almost the same destinations & hubs with that of the full-service carriers. All the 3 Philippine carriers mentioned above fly out from Manila, Clark, Cebu, Davao & other smaller hubs to various domestic & international destinations. 2 out of 3 carriers, if not all, fly to almost the same destinations depending on their fleet & the approved passenger traffic by the authorities.

Loyalty Programs – Airlines, regardless of the service model they use, offer loyalty programs to their passengers. These loyalty programs allow passengers to earn points & miles every time they fly or they avail from partner establishments. All the 3 airlines above have their own loyalty programs – Philippine Airlines has Mabuhay Miles frequent flyer program, Cebu Pacific Air has GetGo lifestyle rewards program & Philippines Air Asia has Air Asia BIG loyalty program.

DIFFERENCES

Believe it or not, low-cost & full-service carriers have a longer list of differences. Know more about these differences in the detailed list below:

Pricing – The biggest difference between low-cost & full-service carriers is pricing. Low-cost carriers offer the cheapest fares to & from their destinations. These carriers are known for providing no-frills fares – meaning fares only include a guaranteed seat in the flight & a limited carry-on baggage allowance. Their base fares can go as low as ₱1 or even ₱0 or free. Any extra service or benefit in a low-cost carrier comes with a fee. On the other hand, full-service offer flights at a higher price but with added benefits included.

Here’s a sample PROMOTION ticket FOR 1 to Taipei, Taiwan on EVA Air – a full-service carrier.

This is a ticket FOR 2 to Taipei, Taiwan on Cebu Pacific Air – a low-cost carrier. Cheap-o, right?

Cabin Class – Low-cost airlines usually adopt an all-economy class cabin; they pack airplanes with its maximum passenger capacity. Both Philippines Air Asia & Cebu Pacific Air pack their Airbus A320 with 180 economy class passengers. Cebu Pacific Air’s Airbus A330 can accommodate up to 436 passengers – the densest seating capacity for that type of aircraft.

Full-service carriers offer up to 4 cabin classes in their flights – first class, business class, premium economy class & economy class. First class is the most luxurious cabin & economy class is the cheapest. Only selected airlines fly all 4 classes but most airlines either have either business & economy classes or business, premium economy & economy classes. Philippine Airlines offer both business & economy class experience to most of their network & offer premium economy to selected routes.

Please take note that some low-cost carriers outside the Philippines, like Air Asia X, Scoot, Jetstar & Norwegian, have started offering premium cabins (their own version of business class) on their medium to long-haul routes.

Baggage Allowance – Baggage allowance in low-cost carriers come with a fee, depending on how big the baggage allowance is. On the other hand, baggage allowance is included in full-service carriers. Allowance depends on the cabin & fare classes but it’s usually 25 to 30 kilograms for economy class passengers on international routes.

In the effort to earn some revenue & to offer lower fares, some full-service airlines like Malaysia Airlines & Philippine Airlines have started offering baggage allowance for an additional fee on economy light fares.

In-flight Food, Entertainment & Experience – Full-service carriers outweigh low-cost carriers in terms of in-flight experience. Full-service airlines offer free snacks, liquor & up to 2 meals on board depending on flight duration. Each seat in a full-service airline plane has a bigger leg room & seat pitch & features personal entertainment screens in most flights. If not, they offer entertainment options via the airline’s mobile application. Each seat also offers a pillow, blanket & an earphone or headphone. Some full-service carrier airplanes even offer in-flight Wi-Fi. Premium cabins have wider seats, lie-flat beds, bigger entertainment screens & luxurious food options.

In-flight experience in a low-cost carrier is nothing if you don’t pay for additional services. In-flight meals & snacks are available for purchase on the website & during the flight. Low-cost carries don’t offer entertainment options & amenities (pillow, blanket & earphones / headphones) on their flights. Every single added benefit on a low-cost airline comes with a fee.

In-flight entertainment on a full-service carrier (SQ)

Please take note that airlines have various policies on in-flight features. Some full-service airlines offer snacks or meals for a fee on certain routes, particularly in Europe. I remember when I flew with Brussels Airlines & Czech Airlines; both flights I flew with offered snacks for sale during the flights. If you want to experience the full-service airline benefits, it’s best to fly with Singapore Airlines, Qatar Airways, Emirates & the likes.

Airports & Airport Terminals – This may not be entirely true here in the Philippines but some, if not most, full-service carriers fly from the main & nicer airports & airport terminals. Low-cost carriers have their own terminals, if not secondary airports. Secondary airports are mostly applicable to European low-cost carriers like Ryan Air & WizzAir. These secondary airports keep taxes & fees lower than that of main airports making it more attractive & fit for the low-cost carrier’s service models.

For example, most full-service carriers fly out of Kuala Lumpur International Airport Main Terminal while low-cost carriers fly out of Kuala Lumpur International Airport Terminal 2. Another classic example is Bangkok’s Suvarnabhumi & Don Mueang Airports. Suvarnabhumi Airport hosts majority of the full-service carriers flying into Bangkok while Don Mueang Airport accommodates most of the low-cost carriers flying into the city. Here in the Philippines, Cebu Pacific Air uses the relatively newer Terminal 3 (for domestic jet flights) & the older Terminal 4 (for turboprop flights), Philippine Airlines fly out of Terminals 2 & 3 (for domestic flights) & Philippines Air Asia only uses the older Terminal 4 for their domestic services.

Code-Share Agreements, Alliances Networks – Full-service carriers have code-share agreements with other full-service airlines which make their networks even bigger. These airlines also are members of world airline alliances which make transfers easy & hassle-free. Passengers have access to farther destinations & even to smaller regional airports with only 1 check-in. It’s rare for low-cost carriers to have code-share agreements & alliances. It then makes their network only limited to their destinations.

Philippine Airlines is not a member of a world airline alliance but has code-share agreements with All Nippon Airways (Japan), Malaysia Airlines, Turkish Airlines & a few more. Cebu Pacific Air, on the other hand, is a member of Value Alliance. I am not sure if the alliance is still operational & I haven’t tried it too. Singapore Airlines is a member of Star Alliance, one of the world’s biggest airline alliance. Passengers can fly to various destinations worldwide as long as the destination is part of the Star Alliance network.

WHICH ONE TO FLY?

Now that we know what low-cost carriers & full-services area, its similarities & differences, you might ask me which one should you fly. I always consider 4 factors when choosing which one to fly – Fare, Flight Duration, Loyalty & Comfort.

Fare – I will always go with the low-cost carrier if the fare is way cheaper than that of the full-service carrier. If the promotional fare is at ₱1 or free base fare, no doubt I’ll go with the low-cost carrier but considering the 3 other factors below.

I won’t mind taking a 3.5-hour flight to & from Japan if the fare is this cheap – ₱2,873.74 return!

Flight Duration – I already flew 4 times a low-cost carrier on an 8-hour flight & I had a 50-50 experience. The passenger load was half empty on the first 2 flights so it was alright. The last 2 flights had full passenger load & it was the worst. I told myself that I won’t mind flying a low-cost carrier for flights up to 4.5 hours. I will take a full-service carrier for flights over 4.5 hours.

Loyalty – I collect & earn miles on selected frequent flyer programs; I also consider this when booking flights. Either I book with Cebu Pacific Air to earn GetGo points, with Philippine Airlines to earn Mabuhay Miles or with Singapore Airlines to earn KrisFlyer miles. As much as possible, when flying with other airlines, I make sure I will have the chance to earn miles or points for the program I am a member of.

Comfort – Comfort & in-flight experience is one factor that I recently started looking into. I make sure that I am okay with the carrier’s seats, service & promised in-flight experience when choosing on which one to fly.

I flew with both low-cost & full-service carriers in the past & I will choose the full-service airline at any time, especially on longer flights. If I am planning to save some cash, then I will go with the low-cost carrier. At the end of the day, you will be the one to decide which one to fly to your destination of choice.

Thank you for joining in today’s Flying 101 topic. I hope you learned something about low-cost & full-service carriers. Now you know which type of carrier you’ll fly with on your post-pandemic trip. Do you have any questions about anything mentioned above? Feel free to post them in the comments section below. You may also send them via e-mail to contact@thewkndtravel.com.

Be up to date with cheap fares, airline promotions & the upcoming Flying 101 posts by following me on these platforms – Facebook & Instagram. See you next time!

PS. Photos were taken using my HTC U11.