After a week of walkathons exploring Kuala Lumpur, it is time for me to fly back to the Philippines. My Singapore Airlines journey from Kuala Lumpur to Manila had a quick layover at Singapore Changi Airport. It was similar to my route to Kuala Lumpur the week before where I first flew from Manila to Singapore, transited in Singapore, then took an onward flight from Singapore to Kuala Lumpur – all sectors with Singapore Airlines. Today’s flight report will focus on the first leg – Kuala Lumpur to Singapore on SQ 107.
This Singapore Airlines flight was special to an aviation geek like me. Why? This was my first ever flight on the Boeing 737 Max aircraft. For those of you who don’t know or don’t remember, the Boeing 737 Max was very controversial back in 2018 & 2019. The aircraft type had 2 commercial flight crashes due to control system problems – Lion Air Flight 610 in October 2018 & Ethiopian Airlines Flight 302 roughly 6 months after in March 2019. This aircraft type was instantly grounded by aviation authorities worldwide after the 2 incidents. The aircraft manufacturer, Boeing, addressed all problems & concerns & got the recertification in 2020. Boeing 737 Max flew back into service in 2021 & has been flying on many routes around the world.
Join me in today’s flight report where I will talk about my experience with Singapore Airlines’ Boeing 737 Max aircraft on the flight from Kuala Lumpur, Malaysia to Singapore. Is it safe to fly the max? How is it different from the previous 737 New Generation aircraft? Is there a change in passenger experience compared to the previous 737 aircraft? Find the answers to these questions in the flight report below.
Singapore Airlines
Singapore Airlines is Singapore’s national carrier. This award-winning world class airline is based in one of the world’s best airports – Singapore Changi Airport. The airline starred as Malayan Airways in 1947; it then re-branded & commenced operations as Singapore Airlines in 1972. The airline has been a top contributor in terms of the world’s revenue passenger kilometers & the number of international passengers carried worldwide.
The airline currently flies to over 60 destinations in more than 30 countries across 5 continents. Singapore Airlines is one of the leading carriers in the Southeast Asian Region with the help of its low-cost subsidiary, Scoot. The airline’s previous regional subsidiary, Silk Air, has been incorporated into SQ’s operations as of March 2021.
Singapore Airline flies a modern aircraft fleet consisting of Airbus A350, Airbus A380, Boeing 777, Boeing 787 Dreamliner, Boeing 737 Max & Boeing 737-800 NG. The airline is the world’s largest Airbus A350-900 operator with 60 currently in service & 5 more on order. 7 of the 60 Airbus A350’s in service have the ultra-long range (ULR) premium (only business & premium economy class) configuration. These ULRs are mostly used in the North America routes.
Singapore Airlines is a full-service carrier. It means that every flight includes all the necessary in-flight amenities & services you can think of. All SQ tickets include free check-in baggage, meals & in-flight entertainment. The airline has a frequent flyer program called KrisFlyer & PPS Club. The airline is a member of the Star Alliance – one of the world’s biggest airline alliance networks.
Singapore Airlines is not a new airline on this website. In fact, it is the 2nd most reviewed airline after Cebu Pacific Air.
Do you want to know the difference between a full-service & a low-cost airline? Check out my previous post detailing the differences of these 2 types of airlines.
Airfare
I mentioned in previous Singapore Airlines SQ 915 & SQ 114 flight reports that I only paid US$146.69 for the return ticket from Manila to Kuala Lumpur via Singapore. The ticket initially cost US$199.70. I redeemed 7,665 KrisFlyer miles (which I earned back in 2019 from my trip to Europe) & got the ticket for the lower price mentioned above.
My bank charged me ₱7,926.12 including foreign currency conversion charges. This is definitely a great deal considering the ticket includes 25-kilogram check-in baggage allowance, 7-kilogram carry-on baggage allowance, inflight meals & snacks, inflight entertainment & 5-star cabin crew service on 4 sectors / flights. This ticket was even cheaper than those from low-cost airlines.
This ticket was a steal given I got all the benefits of a full-service airline. I believe I got more than what I paid for.
Do you want to know the difference between a full-service & a low-cost airline? Check out my previous post detailing the differences of these 2 types of airlines.
Travel Requirements
Singapore is one of the first Southeast Asian countries to open to international tourists this year. The country still imposes entry requirements depending on a person’s vaccination status. Given these requirements can change anytime, I suggest that you check your airline’s Covid-19 Information Page or the country’s border control authority’s website for the updated protocols. Here are the links for Singapore’s Immigration & Checkpoints Authority & Singapore Airlines’ Covid-19 Travel Information Page.
I flew to Singapore only to transfer to my next flight to Manila. During this flight, Singapore does not require anything for transit passengers. The Singapore Changi Airport transit experience is back to its pre-pandemic protocols as long as the passenger has an onward connecting flight under the same booking reference number. Those with split bookings will be required to fulfill the entry requirements of Singapore.
Before The Flight
Like my Manila to Singapore flight on SQ 915, I also received an email reminding me to check the entry requirements of my destination country. The e-mail arrived days after booking this flight & contained helpful links where I can find the said entry requirements.
I did not receive an upgrade offer for this flight (the business class cabin was full) but I got a check-in reminder from the Singapore Airlines mobile application 48 hours before this flight. I checked in for this flight together with the Manila to Singapore leg & had the chance to choose my seat free of charge.
Flight Information
This Kuala Lumpur to Singapore flight was operated by a 2.7-year-old Boeing 737 Max 8 aircraft. The plane was manufactured years ago but was only delivered to Singapore Airlines in March 2022. The plane has 10 flatbed business class seats (including 2 throne seats) & 144 standard economy class seats.
The plane left Kuala Lumpur International Airport a few minutes behind schedule at 11:36am & landed at Singapore Changi Airport at 12:19pm. Like my SIN to KUL flight, this flight also took 43 minutes.
Ground & Airport Experience
AIRPORT CHECK-IN
Singapore Airlines divided the check-in counters by class & frequent flyer status. Business class passengers, PPS Club members & Star Alliance status holders have dedicated check-in counters. Economy class passengers also had their own assigned check-in counters. Singapore Airlines has multiple daily flights between Singapore & Kuala Lumpur; check-in schedules for these flights tend to overlap.
I queued at the Economy Class check-in counters at 9:09am & finished after 30 minutes at exactly 9:39am. The check-in agent checked my entry requirements for the Philippines & issued the boarding pass for both my Kuala Lumpur to Singapore & Singapore to Manila flights. I asked the check-in agent if I could change seats for my SIN to MNL flight, but I was told that the system doesn’t allow her to do it. I was advised to request for the seat change in Singapore, right before boarding. I was happy that she still tried to accommodate my request.
PRE-DEPARTURE
After check-in, I went through immigration & airport security check before heading to our assigned boarding gate. Most international flights depart from KLIA’s Satellite Terminal. This terminal can be accessed through the airport sky train. Unfortunately, the sky train was under maintenance on the day of this flight. The airport provided bus services for passengers flying out of the satellite terminal. I took the bus service & headed to Gate C23. I submitted myself to one final security check near the gate then took a seat, enjoyed the arrival of the Boeing 737 Max 8 & waited for boarding.
BOARDING
Boarding started at 10:57am, 27 minutes behind schedule. Business class, PPS Club members & Star Alliance status holders boarded the plane first. Rear economy class passengers followed the first batch. Forward economy class passengers boarded the plane last. The plane doors closed at exactly 11:18am. The whole boarding process only took 21 minutes – probably one of the fastest of all Singapore Airlines flights I previously took.
Inflight Product & Experience
SEAT FEATURES
This Kuala Lumpur to Singapore flight was operated by a Boeing 737 Max 8 aircraft. The plane has 10 business class seats on a 2-2, 1-1 (throne seats) & 2-2 configuration & 144 regular economy class seats on a 3-3 configuration. According to SeatGuru, each business class seat has a seat pitch of 49 inches (way bigger than those from the 737-800 NG) & a seat width of 22 inches. On the other hand, economy class seats have a pitch of 30 inches & seat width of 17 inches.
Each economy seat features a personal entertainment screen with audio jack & USB port, a decent legroom, an adjustable headrest, a tray table & a seat pocket with the aircraft safety card & a passenger sickness bag. Economy class passengers also have access to individual air vents, individual reading lights & cabin crew assistance button above each seat. Pillows & blankets are not provided on this short flight.
INFLIGHT DRINK SERVICE
Singapore Airlines mentioned in the ticket that this short hop from Singapore to Kuala Lumpur does not have a meal service. The airline only offered refreshments / drinks to all passengers. After the seatbelt sign was turned off, the cabin crew went around & offered apple juice, coffee, tea & water. Special drinks such as soda & beer & crackers were only available by request.
INFLIGHT ENTERTAINMENT
All seats on this Boeing 737 Max 8 are equipped with personal entertainment screens. These touch-screen entertainment screens have Singapore Airlines’ entertainment system called KrisWorld. This entertainment system has hundreds of movies & television series to watch, thousands of tracks to listen to & games to play with during the flight. It also has some local Singaporean content which can be beneficial for someone’s stay in Singapore.
The touch-screen personal entertainment screens were responsive & easy to navigate. It also showed some details about the flight was well as the flight path. The airline provided earphones which did its job. It was not noise canceling but it was alright.
What I particularly like about KrisWorld is its option for frequent flyers to personalize their entertainment experience. The system asks for the passengers KrisFlyer membership number & then shows the passenger’s favorites or the last song, movie to television show he/she watched / left unfinished.
Their Boeing 737-800 NG aircraft that I flew with from Singapore to Kuala Lumpur does not have personal entertainment screens. Passengers access KrisWorld through their personal devices. The personal screens were definitely a good addition to the Max 8 seats.
INFLIGHT CONNECTIVITY
Singapore Airlines offered Wi-FI services on this modern aircraft. PPS Club & business class passengers were given a certain data allocation. Economy class passengers who are KrisFlyer members were also given free messaging service. Those who do not fall on these 2 categories can either sign up with KrisFlyer to enjoy free messaging service or avail of the inflight Wi-Fi plans which comes with a cost.
I did not bother connecting to the inflight Wi-Fi on this short flight. I enjoyed playing with the personal entertainment system which took most of the time.
LAVATORY
The flight went by too fast to the point where I didn’t have the chance to check out the 737 Max 8’s lavatory. The aisle was most of the time occupied by the crew giving out the refreshment service & by the passengers going to the lavatory. I didn’t bother joining them.
Cabin Crew Service
I had minimal interaction with the crew on this flight but I noticed that they were all attentive & genuine throughout the flight. The crew welcomed all passengers with their best smiles & attended to all the needs & requests of all passengers during the flight.
Disembarkation
Passenger disembarkation on this flight was done in an orderly manner. Business class passengers left the aircraft first, followed by those in the forward economy cabin. Those seated in the rear economy cabin disembarked last. I did not claim my baggage in Singapore since I had a connection to Manila the same day.
Final Thoughts
It was an ‘okay’ flight with Singapore Airlines. The airline’s hard product & onboard experience remains superb. There are certain aspects where they can further enhance & improve on.
I personally liked the very modern cabin on this Boeing 737 Max 8. All seats have personal entertainment screens & adjustable headrests. The cabin felt spacious because of how the overhead cabins were designed. The hard product is simply excellent. I also appreciate that the airline provided refreshments for this very short hop to Singapore.
I believe the airline can further enhance the check-in process at Kuala Lumpur International Airport. Given they have daily multiple flights leaving KLIA, I hope they can improve the process & make it more efficient for both the check-in agents & the passengers. Also, I hope the ground staff make sure that the passengers are always updated with the flight & boarding status. We did not get any advisory that boarding for this flight will be delayed by almost 30 minutes. The announcements started when they called for the first passengers to board.
Lastly, I mentioned this in my Singapore to Kuala Lumpur flight report & I will say it again here. I hope the airline considers improving their snack service for short flights like this. I’ve flown with airlines who serve snacks like nuts (Malaysia Airlines) & cookies (Philippine Airlines) for flights less than an hour. I hope they can also provide snacks on top of the refreshments offered on board.
Putting these comments aside, I think this Singapore Airlines flight is still far better than many short haul full-service flights out there. Honestly, I can’t wait to fly with them again in the future!
Here are some more details about this short Kuala Lumpur to Singapore flight with SQ:
Airline: Singapore Airlines
Flight Date: 7 July 2022
Flight Number: SQ 107
Route: Kuala Lumpur (KUL) to Singapore (SIN)
Duration: 43 minutes
Seat Number: 61K
Aircraft: Boeing 737 Max 8
Aircraft Registration: 9V-MBN
Engines: 2 x CFM International Jet Engines
Age: 2.7 years old
Delivered: March 2022
This sums up my first ever flight with Boeing 737 Max 8 on Singapore Airlines from Kuala Lumpur International Airport to Singapore Changi Airport. There’s only one thing I’d like to say – it is definitely safe to now fly with the 737 Max 8. It may have had problems & issues in the past, but these have surely been addressed by Boeing. The recertifications by many aviation authorities around the world back the 737 Max 8’s safety.
Do you have any questions about this flight to Singapore or anything about the Boeing 737 Max 8? Feel free to post them in the comments section below. If you’re shy to post them, you may also send them to me via email to contact@thewkndtravel.com.
Thank you for joining me in today’s flight report! Don’t forget to check my previous flight reports under the said category. Please also look forward to the next flight report – my onward flight from Singapore to Manila on the Airbus A350. In the meantime, you may check out my previous flight reports here. Before you go, can you visit my social media channels –Facebook & Instagram – and like or follow them? Thank you & see you in the next one!
PS. Photos were taken using my OnePlus 9 Pro.