Tag: Singapore Airlines

Flight Report: SINGAPORE AIRLINES SQ 107 – Kuala Lumpur to Singapore – First Ever Flight on the Controversial Boeing 737 Max 8 Aircraft [July 2022]

After a week of walkathons exploring Kuala Lumpur, it is time for me to fly back to the Philippines. My Singapore Airlines journey from Kuala Lumpur to Manila had a quick layover at Singapore Changi Airport. It was similar to my route to Kuala Lumpur the week before where I first flew from Manila to Singapore, transited in Singapore, then took an onward flight from Singapore to Kuala Lumpur – all sectors with Singapore Airlines. Today’s flight report will focus on the first leg – Kuala Lumpur to Singapore on SQ 107.

This Singapore Airlines flight was special to an aviation geek like me. Why? This was my first ever flight on the Boeing 737 Max aircraft. For those of you who don’t know or don’t remember, the Boeing 737 Max was very controversial back in 2018 & 2019. The aircraft type had 2 commercial flight crashes due to control system problems – Lion Air Flight 610 in October 2018 & Ethiopian Airlines Flight 302 roughly 6 months after in March 2019. This aircraft type was instantly grounded by aviation authorities worldwide after the 2 incidents. The aircraft manufacturer, Boeing, addressed all problems & concerns & got the recertification in 2020. Boeing 737 Max flew back into service in 2021 & has been flying on many routes around the world.

Join me in today’s flight report where I will talk about my experience with Singapore Airlines’ Boeing 737 Max aircraft on the flight from Kuala Lumpur, Malaysia to Singapore. Is it safe to fly the max? How is it different from the previous 737 New Generation aircraft? Is there a change in passenger experience compared to the previous 737 aircraft? Find the answers to these questions in the flight report below.

Singapore Airlines

Singapore Airlines is Singapore’s national carrier. This award-winning world class airline is based in one of the world’s best airports – Singapore Changi Airport. The airline starred as Malayan Airways in 1947; it then re-branded & commenced operations as Singapore Airlines in 1972. The airline has been a top contributor in terms of the world’s revenue passenger kilometers & the number of international passengers carried worldwide.

The airline currently flies to over 60 destinations in more than 30 countries across 5 continents. Singapore Airlines is one of the leading carriers in the Southeast Asian Region with the help of its low-cost subsidiary, Scoot. The airline’s previous regional subsidiary, Silk Air, has been incorporated into SQ’s operations as of March 2021.

Singapore Airline flies a modern aircraft fleet consisting of Airbus A350, Airbus A380, Boeing 777, Boeing 787 Dreamliner, Boeing 737 Max & Boeing 737-800 NG. The airline is the world’s largest Airbus A350-900 operator with 60 currently in service & 5 more on order. 7 of the 60 Airbus A350’s in service have the ultra-long range (ULR) premium (only business & premium economy class) configuration. These ULRs are mostly used in the North America routes.

Singapore Airlines is a full-service carrier. It means that every flight includes all the necessary in-flight amenities & services you can think of. All SQ tickets include free check-in baggage, meals & in-flight entertainment. The airline has a frequent flyer program called KrisFlyer & PPS Club. The airline is a member of the Star Alliance – one of the world’s biggest airline alliance networks.

Singapore Airlines is not a new airline on this website. In fact, it is the 2nd most reviewed airline after Cebu Pacific Air.

Do you want to know the difference between a full-service & a low-cost airline? Check out my previous post detailing the differences of these 2 types of airlines.

Airfare

I mentioned in previous Singapore Airlines SQ 915 & SQ 114 flight reports that I only paid US$146.69 for the return ticket from Manila to Kuala Lumpur via Singapore. The ticket initially cost US$199.70. I redeemed 7,665 KrisFlyer miles (which I earned back in 2019 from my trip to Europe) & got the ticket for the lower price mentioned above.

My bank charged me ₱7,926.12 including foreign currency conversion charges. This is definitely a great deal considering the ticket includes 25-kilogram check-in baggage allowance, 7-kilogram carry-on baggage allowance, inflight meals & snacks, inflight entertainment & 5-star cabin crew service on 4 sectors / flights. This ticket was even cheaper than those from low-cost airlines.

This ticket was a steal given I got all the benefits of a full-service airline. I believe I got more than what I paid for.

Do you want to know the difference between a full-service & a low-cost airline? Check out my previous post detailing the differences of these 2 types of airlines.

Travel Requirements

Singapore is one of the first Southeast Asian countries to open to international tourists this year. The country still imposes entry requirements depending on a person’s vaccination status. Given these requirements can change anytime, I suggest that you check your airline’s Covid-19 Information Page or the country’s border control authority’s website for the updated protocols. Here are the links for Singapore’s Immigration & Checkpoints Authority & Singapore Airlines’ Covid-19 Travel Information Page.

I flew to Singapore only to transfer to my next flight to Manila. During this flight, Singapore does not require anything for transit passengers. The Singapore Changi Airport transit experience is back to its pre-pandemic protocols as long as the passenger has an onward connecting flight under the same booking reference number. Those with split bookings will be required to fulfill the entry requirements of Singapore.

Before The Flight

Like my Manila to Singapore flight on SQ 915, I also received an email reminding me to check the entry requirements of my destination country. The e-mail arrived days after booking this flight & contained helpful links where I can find the said entry requirements.

I did not receive an upgrade offer for this flight (the business class cabin was full) but I got a check-in reminder from the Singapore Airlines mobile application 48 hours before this flight. I checked in for this flight together with the Manila to Singapore leg & had the chance to choose my seat free of charge.

Flight Information

This Kuala Lumpur to Singapore flight was operated by a 2.7-year-old Boeing 737 Max 8 aircraft. The plane was manufactured years ago but was only delivered to Singapore Airlines in March 2022. The plane has 10 flatbed business class seats (including 2 throne seats) & 144 standard economy class seats.

The plane left Kuala Lumpur International Airport a few minutes behind schedule at 11:36am & landed at Singapore Changi Airport at 12:19pm. Like my SIN to KUL flight, this flight also took 43 minutes.

Ground & Airport Experience

AIRPORT CHECK-IN

Singapore Airlines divided the check-in counters by class & frequent flyer status. Business class passengers, PPS Club members & Star Alliance status holders have dedicated check-in counters. Economy class passengers also had their own assigned check-in counters. Singapore Airlines has multiple daily flights between Singapore & Kuala Lumpur; check-in schedules for these flights tend to overlap.

I queued at the Economy Class check-in counters at 9:09am & finished after 30 minutes at exactly 9:39am. The check-in agent checked my entry requirements for the Philippines & issued the boarding pass for both my Kuala Lumpur to Singapore & Singapore to Manila flights. I asked the check-in agent if I could change seats for my SIN to MNL flight, but I was told that the system doesn’t allow her to do it. I was advised to request for the seat change in Singapore, right before boarding. I was happy that she still tried to accommodate my request.

PRE-DEPARTURE

After check-in, I went through immigration & airport security check before heading to our assigned boarding gate. Most international flights depart from KLIA’s Satellite Terminal. This terminal can be accessed through the airport sky train. Unfortunately, the sky train was under maintenance on the day of this flight. The airport provided bus services for passengers flying out of the satellite terminal. I took the bus service & headed to Gate C23. I submitted myself to one final security check near the gate then took a seat, enjoyed the arrival of the Boeing 737 Max 8 & waited for boarding.

BOARDING

Boarding started at 10:57am, 27 minutes behind schedule. Business class, PPS Club members & Star Alliance status holders boarded the plane first. Rear economy class passengers followed the first batch. Forward economy class passengers boarded the plane last. The plane doors closed at exactly 11:18am. The whole boarding process only took 21 minutes – probably one of the fastest of all Singapore Airlines flights I previously took.

Inflight Product & Experience

SEAT FEATURES

This Kuala Lumpur to Singapore flight was operated by a Boeing 737 Max 8 aircraft. The plane has 10 business class seats on a 2-2, 1-1 (throne seats) & 2-2 configuration & 144 regular economy class seats on a 3-3 configuration. According to SeatGuru, each business class seat has a seat pitch of 49 inches (way bigger than those from the 737-800 NG) & a seat width of 22 inches. On the other hand, economy class seats have a pitch of 30 inches & seat width of 17 inches.

Each economy seat features a personal entertainment screen with audio jack & USB port, a decent legroom, an adjustable headrest, a tray table & a seat pocket with the aircraft safety card & a passenger sickness bag. Economy class passengers also have access to individual air vents, individual reading lights & cabin crew assistance button above each seat. Pillows & blankets are not provided on this short flight.

INFLIGHT DRINK SERVICE

Singapore Airlines mentioned in the ticket that this short hop from Singapore to Kuala Lumpur does not have a meal service. The airline only offered refreshments / drinks to all passengers. After the seatbelt sign was turned off, the cabin crew went around & offered apple juice, coffee, tea & water. Special drinks such as soda & beer & crackers were only available by request.

INFLIGHT ENTERTAINMENT

All seats on this Boeing 737 Max 8 are equipped with personal entertainment screens. These touch-screen entertainment screens have Singapore Airlines’ entertainment system called KrisWorld. This entertainment system has hundreds of movies & television series to watch, thousands of tracks to listen to & games to play with during the flight. It also has some local Singaporean content which can be beneficial for someone’s stay in Singapore.

The touch-screen personal entertainment screens were responsive & easy to navigate. It also showed some details about the flight was well as the flight path. The airline provided earphones which did its job. It was not noise canceling but it was alright.

What I particularly like about KrisWorld is its option for frequent flyers to personalize their entertainment experience. The system asks for the passengers KrisFlyer membership number & then shows the passenger’s favorites or the last song, movie to television show he/she watched / left unfinished.

Their Boeing 737-800 NG aircraft that I flew with from Singapore to Kuala Lumpur does not have personal entertainment screens. Passengers access KrisWorld through their personal devices. The personal screens were definitely a good addition to the Max 8 seats.

INFLIGHT CONNECTIVITY

Singapore Airlines offered Wi-FI services on this modern aircraft. PPS Club & business class passengers were given a certain data allocation. Economy class passengers who are KrisFlyer members were also given free messaging service. Those who do not fall on these 2 categories can either sign up with KrisFlyer to enjoy free messaging service or avail of the inflight Wi-Fi plans which comes with a cost.

I did not bother connecting to the inflight Wi-Fi on this short flight. I enjoyed playing with the personal entertainment system which took most of the time.

LAVATORY

The flight went by too fast to the point where I didn’t have the chance to check out the 737 Max 8’s lavatory. The aisle was most of the time occupied by the crew giving out the refreshment service & by the passengers going to the lavatory. I didn’t bother joining them.

Cabin Crew Service

I had minimal interaction with the crew on this flight but I noticed that they were all attentive & genuine throughout the flight. The crew welcomed all passengers with their best smiles & attended to all the needs & requests of all passengers during the flight.

Disembarkation

Passenger disembarkation on this flight was done in an orderly manner. Business class passengers left the aircraft first, followed by those in the forward economy cabin. Those seated in the rear economy cabin disembarked last. I did not claim my baggage in Singapore since I had a connection to Manila the same day.

Final Thoughts

It was an ‘okay’ flight with Singapore Airlines. The airline’s hard product & onboard experience remains superb. There are certain aspects where they can further enhance & improve on.

I personally liked the very modern cabin on this Boeing 737 Max 8. All seats have personal entertainment screens & adjustable headrests. The cabin felt spacious because of how the overhead cabins were designed. The hard product is simply excellent. I also appreciate that the airline provided refreshments for this very short hop to Singapore.

I believe the airline can further enhance the check-in process at Kuala Lumpur International Airport. Given they have daily multiple flights leaving KLIA, I hope they can improve the process & make it more efficient for both the check-in agents & the passengers. Also, I hope the ground staff make sure that the passengers are always updated with the flight & boarding status. We did not get any advisory that boarding for this flight will be delayed by almost 30 minutes. The announcements started when they called for the first passengers to board.

Lastly, I mentioned this in my Singapore to Kuala Lumpur flight report & I will say it again here. I hope the airline considers improving their snack service for short flights like this. I’ve flown with airlines who serve snacks like nuts (Malaysia Airlines) & cookies (Philippine Airlines) for flights less than an hour. I hope they can also provide snacks on top of the refreshments offered on board.

Putting these comments aside, I think this Singapore Airlines flight is still far better than many short haul full-service flights out there. Honestly, I can’t wait to fly with them again in the future!

Here are some more details about this short Kuala Lumpur to Singapore flight with SQ:

Airline: Singapore Airlines
Flight Date: 7 July 2022
Flight Number: SQ 107
Route: Kuala Lumpur (KUL) to Singapore (SIN)
Duration: 43 minutes
Seat Number: 61K
Aircraft: Boeing 737 Max 8
Aircraft Registration: 9V-MBN
Engines: 2 x CFM International Jet Engines
Age: 2.7 years old
Delivered: March 2022

This sums up my first ever flight with Boeing 737 Max 8 on Singapore Airlines from Kuala Lumpur International Airport to Singapore Changi Airport. There’s only one thing I’d like to say – it is definitely safe to now fly with the 737 Max 8. It may have had problems & issues in the past, but these have surely been addressed by Boeing. The recertifications by many aviation authorities around the world back the 737 Max 8’s safety.

Do you have any questions about this flight to Singapore or anything about the Boeing 737 Max 8? Feel free to post them in the comments section below. If you’re shy to post them, you may also send them to me via email to contact@thewkndtravel.com.

Thank you for joining me in today’s flight report! Don’t forget to check my previous flight reports under the said category. Please also look forward to the next flight report – my onward flight from Singapore to Manila on the Airbus A350. In the meantime, you may check out my previous flight reports here. Before you go, can you visit my social media channels –Facebook & Instagram – and like or follow them? Thank you & see you in the next one!

PS. Photos were taken using my OnePlus 9 Pro.

Flight Report: SINGAPORE AIRLINES SQ 114 – Singapore to Kuala Lumpur – Delayed Short Hop on One of the World’s Busiest International Routes [June 2022]

In 2019, OAG, the world’s leading provider of digital flight information, hailed the Singapore to Kuala Lumpur route as one of the busiest international routes in the airline industry. According to a report made by Simple Flying, in 2019 alone, this route catered to almost 30,000 flights & offered 5.5 million seats on 9 different airlines. The numbers have gone down since the start of the pandemic but according the OAG’s report for the busiest routes for July 2022, this route is the third busiest for the month with 307,848 offered seats. It is also the busiest in Asia, overtaking the previous busiest Hong Kong-Taipei route.

Last 29 June 2022, I had the chance to fly this busy route from Singapore to Kuala Lumpur onboard Singapore Airlines flight SQ 114. How did this connecting flight go? Check out the newest flight report below.

In case you missed it, I also flew with Singapore Airlines on the SQ 915 flight from Manila to Singapore before actually taking this flight. Check out the SQ 915 flight report here.

Singapore Airlines

Singapore Airlines is Singapore’s national carrier. This award-winning world class airline is based in one of the world’s best airports – Singapore Changi Airport. The airline starred as Malayan Airways in 1947; it then re-branded & commenced operations as Singapore Airlines in 1972. The airline has been a top contributor in terms of the world’s revenue passenger kilometers & the number of international passengers carried worldwide.

The airline currently flies to over 60 destinations in more than 30 countries across 5 continents. Singapore Airlines is one of the leading carriers in the Southeast Asian Region with the help of its low-cost subsidiary, Scoot. The airline’s previous regional subsidiary, Silk Air, has been incorporated into SQ’s operations as of March 2021.

Singapore Airline flies a modern aircraft fleet consisting of Airbus A350, Airbus A380, Boeing 777, Boeing 787 Dreamliner, Boeing 737 Max & Boeing 737-800 NG. The airline is the world’s largest Airbus A350-900 operator with 60 currently in service & 5 more on order. 7 of the 60 Airbus A350’s in service have the ultra-long range (ULR) premium (only business & premium economy class) configuration. These ULRs are mostly used in the North America routes.

Singapore Airlines is a full-service carrier. It means that every flight includes all the necessary in-flight amenities & services you can think of. All SQ tickets include free check-in baggage, meals & in-flight entertainment. The airline has a frequent flyer program called KrisFlyer & PPS Club. The airline is a member of the Star Alliance – one of the world’s biggest airline alliance networks.

Singapore Airlines is not a new airline on this website. In fact, it is the 2nd most reviewed airline after Cebu Pacific Air.

Do you want to know the difference between a full-service & a low-cost airline? Check out my previous post detailing the differences of these 2 types of airlines.

Airfare

As mentioned in my previous SQ 915 Manila to Singapore flight report, I only paid US$146.69 for the return ticket from Manila to Kuala Lumpur via Singapore. The ticket initially cost US$199.70. I redeemed 7,665 KrisFlyer miles (which I earned back in 2019 from my trip to Europe) & got the ticket for the lower price mentioned above.

My bank charged me ₱7,926.12 including foreign currency conversion charges. As mentioned in my previous post, I think it was really a great deal from Singapore Airlines. The ticket already included 25 kilograms baggage allowance on all 4 flights, inflight meals, inflight entertainment & 5-star cabin crew service from one of the world’s best airlines. Believe it or not, this SQ ticket was cheaper than the tickets sold by the country’s low-cost airlines at the time of booking. The tickets from these LCCs cost around ₱10,000 without any add-on.

This Singapore Airlines ticket was definitely a steal! Glad I thought of using my KrisFlyer miles before they even expire.

In case you missed it, I post reviews & features of my flights since June 2019. I’ve covered airlines such as EVA Air, Indonesia Air Asia, Singapore Airlines, Philippine Airlines & Cebu Pacific Air. All posts about these flights are found under the Flight Reports category.

Travel Requirements

Malaysia is now open to tourists. However, it’s not like before that you can enter with only your passports. Because of the Covid-19 pandemic, the country has imposed some entry requirements for all arriving passengers. Entry protocols depend on the person’s vaccination status.

As of 1 May 2022, fully-vaccinated passengers are exempted from providing a negative RT-PCR test result. They also don’t need to undergo quarantine upon arrival & to present proof of travel insurance. Fully-vaccinated passengers only need to register to the MySejahtera mobile application. They also need to verify their vaccination status in the application & fill-out the traveler section at least 3 days before the trip. Each fully-vaccinated passenger will be issued a Digital Travelers Card (Blue Traveler Card) which will be checked during check-in.

Partially-vaccinated or unvaccinated passengers are required to provide a negative RT-PCR test pre-departure; take a supervised antigen test within 24 hours of arrival & undergo 5 days of quarantine upon arrival. They also need to download & register to the MySejahtera mobile application. Partially-vaccinated or unvaccinated passengers will be issued a Digital Home Surveillance Order (Red Traveler Card) which will be checked during check-in.

Please take note that Malaysia has a different definition of vaccination status depending on the type of vaccine you received. For more details about this & for the country’s updated entry requirements, you may head to the government’s MySafeTravel website. You may also check Singapore Airline’s Covid-19 Information page for additional information.

Before The Flight

Like my Manila to Singapore flight on SQ 915, I also received an email reminding me to check the entry requirements of my destination country. The e-mail arrived days after booking this flight & contained helpful links where I can find the said entry requirements.

I did not receive an upgrade offer for this flight (the business class cabin was full) but I got a check-in reminder from the Singapore Airlines mobile application 48 hours before this flight. I checked in for this flight together with the Manila to Singapore leg & had the chance to choose my seat free of charge.

Flight Information

This Singapore to Kuala Lumpur SQ flight was operated by a 7-year-old Boeing 737-800 Next Generation aircraft. This 737 NG aircraft was originally delivered to then SQ subsidiary, Silk Air, in August 2015 & was converted to a Singapore Airlines aircraft in April 2021. The plane has 12 business class seats & 150 economy class seats.

The plane took off from Singapore Changi Airport an hour behind schedule at 1:49pm & landed at Kuala Lumpur International Airport at exactly 2:32pm. This short international flight only took 43 minutes & covered a distance of 297 kilometers or 185 miles.

Ground & Airport Experience

This Singapore to Kuala Lumpur flight is a continuation of my first flight from Manila to Singapore. I only stayed on the airside of Singapore Changi Airport.

CHANGI AIRPORT TRANSIT EXPERIENCE

Transit process during this flight was back to pre-pandemic times – no negative Covid-19 test result of proof of vaccination required. Passengers must have both flights under 1 booking or itinerary & have their checked-in luggage tagged from their airport of origin to their final destination to enjoy a seamless transit experience at Singapore Changi Airport.

My flights to Kuala Lumpur were booked under one itinerary (shown above) & my bags were already tagged up to Kuala Lumpur when I checked in for the flight in Manila Airport. I had a very quick but fun transit experience at Singapore Changi Airport before this flight to Kuala Lumpur. I walked around Terminal 3 for a few minutes & checked out the shops & restaurants in the terminal. The airport facilities are still one of the best in the world – very modern & efficient. Too bad Jewel Changi Airport was not accessible (even via inter-terminal trains like before) to transit passengers.

PRE-DEPARTURE

After walking around Changi Airport Terminal 3, I went straight to our assigned gate. Our boarding gate opened an hour before the flight. I went through final security, then waited for boarding. Gate A16 shares a spacious waiting area with other gates. These gates were mostly used for smaller regional flights departing Singapore. At 12:33pm (18 minutes after the scheduled boarding time), the ground staff announced that boarding will be further delayed by 15 minutes due to the late aircraft turnaround.

BOARDING

Boarding started late at 12:55pm. Business class passengers, KrisFlyer, PPS & Star Alliance status holders boarded the aircraft first. Economy class passengers seated in the rear cabin came next. Forward economy class passengers, including myself, boarded the plane last. The boarding process lasted for 30 minutes. Cabin doors were closed at exactly 1:25pm.

Inflight Product & Experience

SEAT FEATURES

This Singapore to Kuala Lumpur flight was operated by a Boeing 737-800 Next Generation aircraft. The plane has 12 business class recliner seats on a 2×2 configuration & 150 regular economy class seats on a 3×3 configuration. According to SeatGuru, each business class seat has a seat pitch of 38 inches & a seat width of 22 inches. On the other hand, economy class seats have a pitch of 30 inches & seat width of 17 inches.

All seats have adjustable headrests, individual reading lights & air vents. Seats also feature a tray table, seat pocket with aircraft safety card & universal power outlets under the seat. Pillows, blankets & earphones were not provided on this short flight.

INFLIGHT DRINK SERVICE

Singapore Airlines stated in the ticket that this flight won’t have a meal service due to its short duration. Instead of meals, the cabin crew gave out drinks after the seatbelt sign was turned off. Choices included apple juice, coffee, tea & water. Passengers also had the option to request for special drinks like soft drinks or beer. Crackers were also available by request.

INFLIGHT ENTERTAINMENT

The Boeing 737-800 NG used for this flight doesn’t have personal entertainment screens. Passengers can enjoy KrisWorld, Singapore Airlines’ entertainment system, on their own personal devices. They only need to connect to KrisWorld after take-off. Passenger safety video was shown on the foldable screens found under the overhead cabins.

INFLIGHT CONNECTIVITY

Singapore Airlines’ Boeing 737-800 NG aircraft are not equipped with Wi-Fi. This includes the aircraft used for this flight.

LAVATORY

This short hop to Kuala Lumpur only lasted for 43 minutes. I didn’t have the chance to visit the lavatory because I was seated in a window seat.

Cabin Crew Service

The cabin crew assigned on this aircraft were lovely, polite & service-oriented. The greeted all passengers upon boarding & during disembarkation with their best smiles. They catered to all the needs & special requests of passengers during the drink service.

Disembarkation & Baggage Claim

All passengers disembarked in an orderly manner. Those seated in the forward economy cabin disembarked first. All passengers had to take the airport train to the main terminal building to clear immigration. After immigration, all bags were already ready for pick-up in the assigned baggage belt.

Final Thoughts

It was a so-so flight with Singapore Airlines. The flight remains outstanding in terms of the hard product & services offered onboard, but its lacking in some aspects.

I enjoyed the following because of the following. First, the transit experience at Singapore Changi Airport was smooth & efficient. No additional documents & tests are required. Second, the lack of personal entertainment screens didn’t hinder the airline from providing onboard entertainment options. KrisWorld was still accessible on passengers’ personal devices. Third, they provided onboard refreshments / drinks for this short 43-minute hop to Kuala Lumpur. They had a great selection of drinks to choose from & even had some available by request. Fourth, the cabin hard product remains competitive in this 7-year-old aircraft. The seats remain comfortable & the headrests are useful. Lastly, the cabin crew hospitality on this flight was topnotch.

This flight also had areas in which they could further improve. First, the ground staff didn’t provide updates about the flight status. We were scheduled to board the aircraft around 12:15pm but we were only told about the delayed boarding schedule at 12:33pm. The delay would have been bearable if ground staff had kept the passengers informed of the flight’s status. Second, the boarding process was chaotic. Only the business class passengers & status holders boarded the plane in an orderly manner. Some economy class passengers didn’t follow instructions & boarded at their own convenience. This resulted to longer waiting times on the jet bridge. The whole boarding process took 30 minutes, slower than my Manila to Singapore flight that only took 26 minutes with almost double the number of passengers. Lastly, I hope the airline can improve their snack service on board this short flight. I’ve flown other airlines which offered nuts (Malaysia Airlines) or cookies (Philippine Airlines) plus drinks for flights less than an hour.

Nevertheless, it was an okay flight with Singapore Airlines. I don’t mind flying with them again in the future. In fact, if there’s an affordable ticket to anywhere with the airline, I will still grab it.

For those who want to know more details of this flight, check out the items below:

Airline: Singapore Airlines
Flight Date: 29 June 2022
Flight Number: SQ 114
Route: Singapore (SIN) to Kuala Lumpur (KUL)
Duration: 43 minutes
Seat Number: 51K
Aircraft: Boeing 737-800 Next Generation
Aircraft Registration: 9V-MGL
Engines: 2 x CFM International CFM56-7B27E
Age: 7 years old
Delivered: August 2015

Have you recently flown Singapore Airlines on their Singapore to Kuala Lumpur route? What do you think of the airlines offerings on the said route? Feel free to share your comments & recent experiences in the comments section below. Do you have a question about the airline or this flight? You may post them in the comments below. If you are shy to post below, you may send your questions, experiences & thoughts via e-mail to contact@thewkndtravel.com.

Thank you for joining me in today’s flight report! Watch out for my onward flight from Singapore to Kuala Lumpur also on Singapore Airlines. In the meantime, you may check out my previous flight reports here. Before you go, can you visit my social media channels –Facebook & Instagram – and like or follow them? Thank you & see you in the next one!

PS. Photos were taken using my OnePlus 9 Pro.

Flight Report: SINGAPORE AIRLINES SQ 915 – Manila to Singapore – First International Flight After 31 Months [June 2022]

You read the title right! After 31 months of being in the Philippines, I finally flew out of the country again. The last time I went out of the Philippines was when I flew to Europe in 2019 via Singapore. Believe it or not, my last flight out of the country was also on Singapore Airlines SQ 915 back in October 2019. How does this recent SQ 915 flight compare to the pre-pandemic Singapore Airlines flight experience? We’ll find out in this flight report!

Singapore Airlines

Singapore Airlines is Singapore’s national carrier. This award-winning world class airline is based in one of the world’s best airports – Singapore Changi Airport. The airline starred as Malayan Airways in 1947; it then re-branded & commenced operations as Singapore Airlines in 1972. The airline has been a top contributor in terms of the world’s revenue passenger kilometers & the number of international passengers carried worldwide.

The airline currently flies to over 60 destinations in more than 30 countries across 5 continents. Singapore Airlines is one of the leading carriers in the Southeast Asian Region with the help of its low-cost subsidiary, Scoot. The airline’s previous regional subsidiary, Silk Air, has been incorporated into SQ’s operations as of March 2021.

Singapore Airline flies a modern aircraft fleet consisting of Airbus A350, Airbus A380, Boeing 777, Boeing 787 Dreamliner, Boeing 737 Max & Boeing 737-800 NG. The airline is the world’s largest Airbus A350-900 operator with 60 currently in service & 5 more on order. 7 of the 60 Airbus A350’s in service have the ultra-long range (ULR) premium (only business & premium economy class) configuration. These ULRs are mostly used in the North America routes.

Singapore Airlines is a full-service carrier. It means that every flight includes all the necessary in-flight amenities & services you can think of. All SQ tickets include free check-in baggage, meals & in-flight entertainment. The airline has a frequent flyer program called KrisFlyer & PPS Club. The airline is a member of the Star Alliance – one of the world’s biggest airline alliance networks.

In case you missed it, I post reviews & features of my flights since June 2019. I’ve covered airlines such as EVA Air, Indonesia Air Asia, Singapore Airlines, Philippine Airlines & Cebu Pacific Air. All posts about these flights are found under the Flight Reports category.

Airfare

Late May 2022, I randomly saw an affordable ticket to Kuala Lumpur on Singapore Airlines for travel within 30 days. With borders now opening & Malaysia dropping the test entry requirements, I decided to immediately book this ticket to Kuala Lumpur.

The return ticket initially cost US$199.70. I used up my KrisFlyer miles (earned when I flew with Singapore Airlines to Europe in 2019) before they expire in the next 12 months. The ticket price went down to just US$146.69 including 7,665 redeemed KrisFlyer miles.

The ticket included 4 flights in economy class – Manila to Singapore, Singapore to Kuala Lumpur, Kuala Lumpur to Singapore & Singapore to Manila – with 1.5-hour layovers at Singapore Changi Airport both ways. The ticket also includes 25-kilogram baggage allowance on all sectors, inflight meals & snacks & even inflight entertainment on board.

My bank charged me ₱7,926.12 including foreign currency conversion charges. It was a really good deal from Singapore Airlines considering the current world market situation & inflated fuel prices. For context, other airlines’ ticket prices were around ₱10,000 to ₱15,000 return at the time of booking this SQ ticket. Some of these airlines don’t even include baggage & meals in the ticket prices.

Travel Requirements

I am only transiting at Singapore Changi Airport & I’m flying to Kuala Lumpur afterwards. On the day of the flight, Singapore does not have any requirements for transiting passengers as long as the passenger has an onward connecting flight under the same booking reference number. Those with split bookings will be required to fulfill the entry requirements of Singapore. Check out the requirements for my flight to Kuala Lumpur & transit in Singapore as per the airline’s website a day before this flight.

Singapore Airlines regularly updates their travel requirements page. You can find the latest destination & transit requirements on this page.

Before The Flight

Days after I booked my flight, Singapore Airlines sent an e-mail reminding me to check the entry & transit requirements for my trip. The e-mail had links where I could check the entry protocols for each flight.

3 days before my flight, the airline sent an e-mail informing me about mySQupgrade. It is their instant upgrade program from economy to business class for a hefty price. The instant upgrade offer cost around ₱30,000 – almost 4 times the price of my return ticket. I did not avail of this upgrade offer.

2 days before this flight, the Singapore Air mobile application notified me that my flight is already open for online check-in. I immediately checked-in for my flight to Singapore & onward flight to Kuala Lumpur & chose forward section seats for both flights. The airline allows passengers to choose their seats for free during online check-in.

Flight Information

This Manila to Singapore Singapore Airlines flight was operated by an Airbus A350-900 aircraft delivered in February 2021. This A350 has the airline’s 2-class regional configuration with 40 seats in business class & 263 seats in economy class.

The flight departed Manila at exactly 8:00am from Runway 06/24 & landed Singapore Changi Airport at 10:58am. It only took 2 hours & 58 minutes to reach Singapore. The flight was generally quiet & stable; not much turbulence happened.

Airport & Ground Experience

AIRPORT CHECK-IN

Singapore Airlines segregated check-in counters per cabin class & frequent flyer status. KrisFlyer & Star Alliance status holders & business class passengers have dedicated check-in counters. Economy class passengers have their own queues as well. Economy class passengers who checked in online have a separate & a faster queue.

I already checked in 2 days before so I lined up at the internet check-in queue. The lady at the counter checked my vaccination certificate & travel requirements for Malaysia & then issued my boarding passes to Singapore & Kuala Lumpur. She also weighed my carry-on bag & advised that passengers are only allowed up to 2 carry-on bags each. The whole check-in process took about 25 minutes; it was not as fast as my previous SQ 915 flight in 2019.

PRE-DEPARTURE

After immigration & security check, I walked to Gate 110 where we’ll board our flight to Singapore. The airline divided the pre-departure area into groups according to their assigned seats on the plane. KrisFlyer & Star Alliance status holders & business class passengers were assigned at Groups 1 to 3. Economy class passengers seated at the rear of the aircraft were placed in Group 4. Those in the middle were assigned to Group 5. I, together with the other passengers assigned in the forward economy cabin, were placed under Group 6.

BOARDING

Boarding commenced 30 minutes before the flight at 7:10am. Business class passengers & status holders under Groups 1 to 3 were asked to board the aircraft first. Passengers who require assistance & those traveling with kids & infants boarded next. Economy class groups 4 & 5 followed. Our group, group 6, boarded the plane last.

Economy class passengers were offered earphones at the jet bridge, just a few steps before the aircraft door. The friendly Singapore Airlines cabin crew welcomed every guest & directed them to the aisle where they will walk to their seats. The whole boarding process only took 26 minutes. Aircraft doors were closed at 7:36am.

Inflight Product & Experience

Singapore Airlines is a full-service airline. This means that the airline features personal entertainment screens, has a more comfortable seat & provides inflight meals & drinks. Check out what Singapore Airlines offers on this flight from Manila to Singapore.

Do you want to know the difference between a full-service & a low-cost airline? Check out my previous post detailing the differences of these 2 types of airlines.

SEAT FEATURES

This Manila to Singapore flight was operated by an Airbus A350-900 with 40 lie-flat business class seats & 263 standard economy seats. According to SeatGuru, each business class seat has a 60-inch seat pitch & 28-inch seat width. The seats have a 1-2-1 configuration, with each seat having direct aisle access. All business class seats are equipped with a large personal entertainment screen paired with noise-canceling headphones. Each seat also includes a pillow, a blanket, several storage spaces & a large tray table.

Business Class Seat
Economy Class Seat

Economy class seats have a seat pitch of 28 inches & seat width of 18 inches – slightly bigger than the Boeing 787-10’s 17.5 inches seat width. Each seat comes with a spacious leg room, an adjustable headrest & a personal entertainment screen. Seats also feature a seat pocket with inflight safety cards, a fold-able tray table with mirror, a coat hook, small storage space below the screen, a fold-able cup holder, a USB charging outlet & a universal power outlet in between seats. Pillows & blankets are now available by request.

Check out the screenshot below for the amenities available on this flight:

Singapore Airlines’ economy class seats provide more than what you actually need for a 3-hour flight. The seats & adjustable head rests were comfortable.

INFLIGHT MEAL

The airline offered a complimentary hot meal on this flight to Singapore. Physical menus have been phased out & meal menus can be accessed through the airline’s onboard connectivity service. Passengers had 2 options – Chicken Adobo & Egg Tortilla. I chose the Chicken Adobo meal & was surprised that it still came with a yogurt, a bread roll with butter & drink of choice (coffee, tea, wine, beer, water or juice). I know Singapore Airlines announced in 2020 an enhanced economy class dining experience for short haul flights under 3.5 hours. I expected meals to come in food boxes with sustainable tableware, but I guess the Manila-Singapore-Manila routes were not included in the said changes. I’ve added screenshots below of the menu for this flight.

The chicken adobo tasted great; the meat was full of flavor. The food portions were just right for a 3-hour flight. The crew went around after the meal service to offer a 2nd round of drinks to passengers. An hour after the meal service, I asked for their signature Singapore Sling drink – still their best drink onboard.

I love how the airline continues to use metal cutlery on this route instead of disposable plastic tableware. I hope they can find an alternative for the plastic cups. Oh, one thing! I noticed that they had already removed the towel service before the meal service.

INFLIGHT ENTERTAINMENT

Krisworld, Singapore Airline’s entertainment system, offers thousands of options to choose from. They have hundreds of movies & TV shows to watch, thousands of songs to listen to, games to play & a few local media content to check out. All these options can be accessed via the touch screen personal entertainment screens found in front of every seat. The touch screen screens were responsive & easy to navigate. It also showed the flight path & even details of onward connecting flights. The provided earphones were alright. They aren’t noise canceling but they did its job.

Krisworld also gives frequent flyers the option to personalize their experience. The system asks for the passengers KrisFlyer membership number & then shows the passenger’s favorites or the last song, movie to television show he/she watched / left unfinished. I hope Singapore Airlines install cameras in their A350’s which passengers can access / view during flights.

INFLIGHT CONNECTIVITY

Singapore Airlines offered Wi-Fi service on this flight. PPS Club members & business class passengers are given 100MB of data to use up during the flight. The airline also gives complimentary 2 hours of messaging service to KrisFlyer members in economy class. Non-members can opt to either register to KrisFlyer to avail of the data plans on board. Check out the data plans below (rate as of writing this blog) as per the airline’s website.

LAVATORY

I didn’t get the chance to visit the lavatory on this short hop to Singapore. I got a window seat; my neighbor by the aisle was asleep most of the flight.

Cabin Crew Service

Cabin crew service is one area where Singapore Airlines excels the most. The crew on this flight to Singapore were super friendly & accommodating. They welcomed all passengers with their best smiles, served the meals with the happiest faces & catered to the passenger’s needs with utmost attention. They made sure all passengers had an enjoyable onboard experience. The cabin crew service made this flight even more memorable. Thank you, SQ!

Disembarkation & Baggage Claim

Passengers disembarked in an orderly manner. Business class passengers headed out first, followed by economy passengers in the forward cabin. The rest of the passengers came next. I didn’t go straight to baggage claim since I was in Singapore only for transit.

Final Thoughts

It was another memorable flight with Singapore Airlines. Aside from it being my first international flight out of the Philippines since the pandemic, it turned out as how excellent flights should be – with or without the current crisis. The pandemic may have changed some onboard amenities, but it didn’t stop Singapore Airlines from offering a world-class flight experience on this flight to Singapore.

I enjoyed this flight because of the following. First, the ticket price was cheaper than the Philippines-based low-cost carriers. It even provided more value than those from LCCs. Second, the cabin is clean & very modern. Third, the cabin crew service was topnotch. Fourth, the pandemic may have happened, but the airline has not downsized meal service on their Manila to Singapore flights. It had the same portions, 2 options & sides & even retained the metal cutlery with it.

Fifth, they offered a 2-hour complimentary messaging service to KrisFlyer members. The Wi-Fi service was good. They had connectivity issues but overall worked fine. Sixth, the entertainment system remained updated & competitive. They have the latest movies & TV series seasons. They even had the list of connecting flights & respective boarding gates for those with connecting flights. Lastly, the pandemic has forced the airline to digitalize some onboard amenities. Inflight menus & magazines are now digital.

I noticed some services have been downsized compared to how they were pre-pandemic. First, the towel service prior to the meal service has been omitted. Second, pillows are no longer provided in every seat. They are now available by request. These are only minor & have not affected the overall flight experience.

So happy I was able to try their signature Singapore Sling drink onboard. Can’t wait for the next!

At this stage, I will choose to fly with Singapore Airlines over any Asian airline. I’ve had high expectations from the airline & I can confidently say that they delivered. I cannot wait for my next flight with them. Thank you, Singapore Airlines for this enjoyable flight to your home country, Singapore!

Allow me to share with you the technical details of the flight & the aircraft used. Please see below:

Airline: Singapore Airlines
Flight Date: 29 June 2022
Flight Number: SQ 915
Route: Manila (MNL) to Singapore (SIN)
Duration: 2 hours & 58 minutes
Seat Number: 44A
Aircraft: Airbus A350-941
Aircraft Registration: 9V-SHU
Engines: 2 x Rolls-Royce Trent XWB
Age: 1.4 years old
Delivered: February 2021

Have you recently flown with Singapore Airlines? What do you think of their service after the dark ages of the pandemic? Feel free to share your recent experiences in the comments section below. Do you have a question about the airline or this flight? You may post them in the comments below. If you are shy to post below, you may send your questions, experiences & thoughts via e-mail to contact@thewkndtravel.com.

Thank you for joining me in today’s flight report! Watch out for my onward flight from Singapore to Kuala Lumpur also on Singapore Airlines. In the meantime, you may check out my previous flight reports here. Before you go, can you visit my social media channels –Facebook & Instagram – and like or follow them? Thank you & see you in the next one!

PS. Photos were taken using my OnePlus 9 Pro.

Flight Report: SINGAPORE AIRLINES SQ 912 – Singapore to Manila – 3-Hour Remarkable Economy Class Experience Aboard A 15-Year Old Aircraft

After 12.5 hours with Singapore Airlines on SQ 351 from Copenhagen, we finally touched down in Singapore Changi Airport, the world’s best airport. I had 4 hours of layover to spare until my last flight home – Singapore Airlines SQ 912 from Singapore to Manila on a Boeing 777-300 aircraft. Join me in today’s flight report as I walk you through this remarkable 3-hour economy experience on a 15-year old aircraft.

Now that I am on my last flight to Manila, let me walk you through my 19-day European trip last October to November 2019. I started my journey in the Netherlands, around Amsterdam, Utrecht & North Holland. After a few days, I took the bus & went down to Belgium & explored the cities of Brussels, Bruges & Ghent. I flew to Czech Republic & spent 4 days walking around Prague, Kutná Hora & Český Krumlov. Then, I flew to Copenhagen where I spent my last days in Europe. I shared my experiences in these cities in this blog & I placed it under the Going Solo in Europe category.

I also shared by previous flights with Singapore Airlines on my flights from Manila to Singapore, Singapore to Amsterdam & Copenhagen to Singapore under the flight report category. Make sure to check them out! Let’s jump back to this last flight to Manila.

Singapore Airlines

As mentioned in my previous SQ flight report, Singapore Airlines is Singapore’s national carrier. The airline is based in the world’s best airport, Changi Airport in Singapore. This multi-awarded 5-star airline flies to over 60 destinations in more than 30 countries across 5 continents. They are one of the leading carriers in the Southeast Asian Region with the help of their subsidiaries – Silk Air (which operates to some regional destinations) & Scoot (which operates on a low-cost business model). The airline flies both Airbus & Boeing jets & boasts a young fleet of new generation aircraft.

Singapore Airlines is a full-service carrier. They offer free 30-kilogram check-in baggage allowance, in-flight meals & have personal entertainment screens in all of their flights. Please note that their subsidiaries, Silk Air & Scoot, do not offer the same services as the mother airline. The airline is a member of the Star Alliance & has a loyalty program called Krisflyer.

Airfare & Inclusions

As mentioned in my Copenhagen to Singapore flight report, I got this promotional ticket from Manila to Europe via Amsterdam, Netherlands & back from Copenhagen, Denmark for $719.23. My bank charged me ₱37,669.40 for the ticket, including foreign currency conversion charges.

The $720 ticket includes 30-kilograms baggage allowance for all flights, meals (up to 2 in long flights) & snacks on all legs & personal entertainment screen with movies, series & songs on all aircraft. Flying 3 hours each from & to Manila & 12+ hours each to & from Europe for ₱38,000 pesos with an airline like Singapore Airlines was definitely a steal!

Flight & Aircraft Information

This flight from Singapore (SIN) Changi Airport to Ninoy Aquino International Airport (MNL) in Manila, Philippines took 3 hours & 27 minutes. It flew 2,377 kilometers non-stop to Manila. We left Singapore Changi Airport 7 minutes early & arrived Manila Airport 20 minutes earlier than the scheduled arrival time.

This flight was operated by a 15.3-year old (that time) Boeing 777-300 aircraft. It was delivered to Singapore Airlines in 2004 & consistently has been in their fleet. It has 284 seats in total – 8 seats in first class suites (old layout), 50 lie-flat seats in business class (their old game-changer design) on a 1-2-1 layout & 226 economy class seats on a 3-3-3 configuration. Singapore Airlines uses this aircraft only in their short-haul Asian market.

Airport & Transit Experience

Unlike my Copenhagen to Singapore flight, I didn’t have to go through check-in process & immigration again. I already checked-in for this flight when I was in Copenhagen & I was only in Singapore as a transit passenger. Singapore Changi Airport is an excellent airport to transit on. It has facilities & amenities which passengers can enjoy while waiting for their onward flights. Upon arrival, I took the train to Terminal 3 to check Jewel. It was unfortunately not yet operational that day. I went back to Terminal 2 & sat in one of those comfortable chairs with charging outlets & a watched football in the big screen. I fell asleep for an hour & woke up in time for boarding.

Our flight boarded from Gate E26 in Terminal 2. All gates in this terminal have their own final security check before entering the boarding area. Business class, Krisflyer & Star Alliance status holders boarded the plane first. The passengers in the rear economy cabin came next & those in the forward economy section boarded last. Boarding process took about 30 minutes.

In-Flight Product

Seat – Economy class seats on this Boeing 777-300 aircraft are 1 inch bigger than those from the Airbus A350-900 ones at 19 inches. Seat pitch is at 32 inches. Seat recline is generous. Each seat features an adjustable headrest. All economy class seats have the old-style personal entertainment screen with the old-generation remote control. These seats also have a fold-able table with the signature mirror, individual reading light, separate cup holder, coat hook, USB charging outlet & seat pockets full of in-flight literature. The seat was alright for me – the space is great but the ‘look & feel’ is better on the new generation economy class seat.

Meal – Singapore Airlines served a full meal on this 3-hour flight. There were 2 options – fish & chicken meal; I went for the chicken one. This chicken with mashed potato came with tuna salad, bread roll with butter, chocolate mousse for dessert, a cup of water, coffee / tea with milk & another drink of choice – red wine for me. Before I forget, the meal service started with hot towels, crackers & drink of choice (wine again for me) for all passengers.

In-flight Entertainment – All seats on this 15-year old Boeing 777-300 aircraft feature the old-generation 10.6 inches touch-screen personal entertainment screens. The IFE features the old-layout thus hard to navigate. The content (music, movies, series & features) are the same with that of from the Airbus A350-900. I had the flight map open throughout the flight.

Flight Amenities – All economy class passengers were given pillows & earphones for this 3.5-hour flight. Blankets are available upon request. The airline doesn’t give out menu cards & amenity kits for this short-haul flight but has the complete amenities in the toilets.

Cabin Crew Service

Singapore Airline assigned a hospitable set of cabin crew on this flight. They welcomed all passengers with all smiles & made sure everyone is having a great flight. The crew offered snacks after take off & then started with the meal service about an hour into the flight. I didn’t have any issues with the crew on this flight.

Flight Experience

It was another remarkable flight with Singapore Airlines. I was tired from that 12.5-hour journey from Copenhagen to Singapore yet I didn’t mind taking another 3-hour flight with them. Transit & airport experience in Singapore Changi Airport was excellent – no wonder they’re the world’s best airport for a few years now.

This flight was operated by a 15-year old (that time) Boeing 777-300 aircraft. Due to its old age, some of the seat features didn’t work up until the engine was turned on. The entertainment screens were still off & the IFE system was also hot. The seats didn’t have individual air vents. It was hot inside the plane during boarding process. It took a while for the cabin temperature to reach the bearable ‘cold’ point.

These aircraft shortcomings were then overturned by the amazing cabin crew hospitality & the onboard service. Meal service was quick. It started off with hot towels, followed by crackers & drink of choice & then the full meal – all done in 1.5 hours after take-off. It was a full flight so the crew did a great job there. I asked for another round of their signature Singapore Sling drink after the meal service & I was served by the flight crew with his best smile.

The seat was great as always – legroom was good, recline was generous. The personal entertainment system was outdated but its contents were up-to-date. I don’t see the point of refurbishing these seats / IFEs if this aircraft won’t be used in the next 10 years or so. I just prefer the entertainment systems in the newer planes.

No doubt, it was a lovely flight with Singapore Airlines. I didn’t feel I was tired from that 12.5-hour Copenhagen to Singapore flight. Everything, except the aircraft’s age & features (which were inevitable), was great. I look forward to flying with the airline again in the future; I just don’t know where will that be.

For those of you who want to know the technical details of the flight, please see below:

Airline: Singapore Airlines
Flight Date: 10 November 2019
Flight Number: SQ 921
Route: Singapore (SIN) to Manila (MNL) Philippines
Duration: 3:27 hours
Seat Number: 51K
Aircraft: Boeing 777-312
Aircraft Registration: 9V-SYI
Aircraft Engine: 2 x Rolls-Royce Trent 892
Age: 15.3 years old (on the day of the flight)
Year Delivered: 2004

Have you ever flown with Singapore Airlines in the past? How was your experience? Which type of aircraft do you prefer flying with them? Share you thoughts & experiences in the comments section below. Do you have any questions about the flight or the on-board service? You may also send them to me via email to contact@thewkndtravel.com. I’ll answer them as soon as I can.

Stay up-to-date with all my recent posts & blogs by following my social media pages – Facebook & Instagram. Thank you for joining me in today’s flight report. I know we are all grounded at this time but I hope we all go back to the skies in the future. Please stay safe!

PS. Photos were taken using my HTC U11.

Flight Report: SINGAPORE AIRLINES SQ 351 – Copenhagen to Singapore – Cozy & Enjoyable 12-Hour Window Seat Economy Class Flight Back to Asia

After 2.5 weeks of going solo around the Netherlands, Belgium, Czech Republic & Denmark, it is time to fly home. I flew out of Denmark from Copenhagen Airport to Singapore’s Changi Airport onboard Singapore Airlines. Today’s feature will be about this enjoyable Singapore Airlines SQ 351 flight from Copenhagen to Singapore on its Airbus A350-900 new generation aircraft. Find out everything about the airline’s ground & in-flight service, the aircraft used & flight information on this newest flight report.

In case you missed it, I also flew with Singapore Airlines from the Philippines to Europe in October 2019. I flew with their new-generation Boeing 787-10 Dreamliner on my 3-hour flight from Manila to Singapore & took another 13-hour flight from Singapore to Amsterdam, Netherlands onboard their newest (that time) Airbus A350-900 aircraft. Check out those 2 flight reports to know more about those excellent flights.

For sure by now you’re aware that I went solo around 4 countries in Europe late last year. I spent the first few days in the Netherlands, around Amsterdam, Utrecht & North Holland. I went down to Belgium & explored the cities of Brussels, Bruges & Ghent. A few days after, I flew to Czech Republic. I had the craziest nights around Prague & the quietest days around the beautiful towns of Kutná Hora & Český Krumlov. I finished my European journey in Denmark – around Copenhagen, living like a Dane & meeting up with a friend. This solo trip is my best yet & I cannot wait to go back there after all these world happenings. I posted a lot about this trip to Europe, check them out under the Going Solo in Europe category. Now, let’s go back to the flight report!

Singapore Airlines

Singapore Airlines is Singapore’s national carrier. The airline is based in the world’s best airport, Changi Airport in Singapore. This multi-awarded 5-star airline flies to over 60 destinations in more than 30 countries across 5 continents. They are one of the leading carriers in the Southeast Asian Region with the help of their subsidiaries – Silk Air (which operates to some regional destinations) & Scoot (which operates on a low-cost business model). The airline flies both Airbus & Boeing jets & boasts a young fleet of new generation aircraft.

Singapore Airlines is a full-service carrier. They offer free 30-kilogram check-in baggage allowance, in-flight meals & have personal entertainment screens in all of their flights. Please note that their subsidiaries, Silk Air & Scoot, do not offer the same services as the mother airline. The airline is a member of the Star Alliance & has a loyalty program called Krisflyer.

Airfare & Inclusions

As mentioned in my first Singapore Airlines flight report, I got this return ticket to Europe from Singapore Airlines & Bank of the Philippine Islands credit card promotion. The return economy class ticket from Manila to Amsterdam (via Singapore) & from Copenhagen to Manila (via Singapore) cost me $719.23. My credit card charged me ₱37,669.40 including conversion charges.

The ticket includes 30-kilograms check-in baggage allowance in all sectors. It also provides access to complimentary in-flight meals & snacks (drinks & liquor included) & a personal entertainment screen in front of every seat. Add to that the airline’s excellent service & hospitality. Not bad for a 5-star carrier, right?

Flight & Aircraft Information

This flight from Copenhagen, Denmark (CPH) to Singapore (SIN) took 12 hours & 24 minutes. It flew 10,713 kilometres non-stop from Denmark to Singapore. We left Copenhagen on-time & arrived Singapore 24 minutes late. We had a delay because we had a last-minute route change causing extra flight time.

Singapore Airlines used a 3.5-year old Airbus A350-900 for this long-haul flight. The aircraft was delivered to the airline in late 2016. The plane has 253 seats across 3 classes – 42 business class lie-flat seats on 1-2-1 layout, 24 premium economy class seats on a 2-4-2 seat configuration & 187 economy class seats on a 3-3-3 layout. This flight used the same aircraft type (not exactly the same body) I flew with on my Singapore to Amsterdam SQ flight.

Airport & Ground Experience

Singapore Airlines flies out of Copenhagen Airport Terminal 2. Their check-in desks are found on counters 88-94, near the escalator up to security check. The counters are sorted according to class – economy class, premium economy class & business class plus an additional lane for those who checked-in online.

This is Singapore Airlines’ check-in area in Copenhagen Airport Terminal 2. Not busy, no queues.

The airline offers online check-in 48 hours into the flight. Passengers who use this option can choose regular seats at no extra charge. I checked-in before the flight & chose window seat 53A. I normally prefer aisle seats for long-haul flights like this but there were no aisle seats during my check in. I didn’t want to end up in the middle seat so I opted for the window one. Check-in process didn’t take long. The guy on the counter was friendly & accommodating. I checked in for both Copenhagen-Singapore & Singapore-Manila flights. I left my heavy luggage in Copenhagen & picked it up in Manila Airport upon arrival.

Copenhagen Airport has a very efficient airport security screening process. I finished the whole security check in less than 5 minutes. There was also no queue in immigration. It didn’t take long for me to clear the border control. My flight’s assigned gate was gate C37 – one of the farthest gates of the airport. It took me around 10 minutes to reach the gate. I also saw an Emirates Airbus A380 arrive & park near our gate.

Singapore Airlines boards its passenger by class. Business class passengers & Krisflyer & Star Alliance status holders boarded first, followed by premium economy class passengers. Economy class passengers boarded the plane last – those seated at the rear part of the aircraft went in first, followed by us in the middle rear part of the aircraft. Forward economy class passengers boarded the plane last. The boarding process took less than 30 minutes.

In-Flight Product

Singapore Airlines is known for its quality in-flight product. Check out what this flight offered to its passengers.

Seat – Singapore Airlines’ economy class seat on the Airbus A350-900 has a pitch of 32 inches & width of 18 inches. Seat recline is generous enough. Each seat has an adjustable headrest & a foldable footrest. Leg room is adequate for an average person like me. All seats feature a touch-screen personal entertainment screens with remote. Seats also had USB & power outlets & many seat pockets in front of the passenger. Seats also have a foldable table with the signature mirror. It also features a coat hook & a separate cup holder. Seats are comfortable to sleep especially for this long-haul flight.

Meals – The airline gave 2 full meals for this flight with unlimited snack & drink options in between. The started the meal service with the menu & a hot towel for all economy class passengers. They gave out crackers & drink of choice while the main meal is being prepared. They gave out lunch about 1.5 hours into the flight. The crew offered snacks & drinks almost every hour. 2 hours before landing in Singapore, they served breakfast for everyone. The meal servings were just right but they tasted great.

I got the sweet & sour pork with rice & vegetables option for lunch. What a complete meal by SQ!
Had raspberry ice cream for dessert. It was really good. I’m happy to see SQ use metal cutlery! 🙂

In-Flight Entertainment – All seats in this Airbus A350-900 have decently sized personal entertainment screens. The system had a separate remote control but its touch-screen feature responded very well. Krisworld, Singapore Airlines’ entertainment system, offered over 100 recent movie choices & television series to watch on this 12.5-hour flight. It also had over 800 music albums to listen to. I didn’t get bored on this flight like I usually do on other ones.

Flight Amenities – Singapore Airlines offered a long list of amenities & features in this flight. All seats had earphones, newly cleaned pillows & warm blankets upon boarding. The crew gave out menu to all passengers & offered hot towel to all passengers. Passengers can personalize an amenity kit (from those available in the menu) & ask it from the crew. The lavatories had complete amenities – dental kit, moisturizer, mouthwash, hand soap & tissue. It was also spot clean throughout the flight.

Passengers can ask for amenities such as eye shades, earplugs, comb & a small kit from the crew.

This particular SQ flight from Copenhagen to Singapore offered a complimentary 30 MB internet chat access to all its premium economy & economy class passengers. The free data allocation was valid for 2 hours after log-in. This promotion / offer was only available for a limited period last November 2019.

All premium economy & economy class passengers on this flight got a free 30MB internet session.

Cabin Crew Service

Like my previous Singapore Airlines flights from Manila to Singapore & Singapore to Amsterdam, cabin crew service on this 12.5-hour flight from Copenhagen to Singapore was outstanding. The crew welcomed all guests with their warmest greetings & smiles. They checked on everyone before take off & landing. The set of crews on this flight was friendly, nice & hospitable.

This is my favorite drink on every Singapore Airlines flight – their signature Singapore Sling! 🙂

The crew made sure passengers don’t get hungry & dehydrated throughout the flight. They served snacks & drinks between meals. They gave out chocolate biscuits midway through the flight. Water service runs almost every hour. They granted by request of crackers & Singapore sling about 7 hours into the flight. They even gave me a glass of water with it – even if I didn’t ask for it. Cabin crew service was top-notch!

Verdict

It was another enjoyable flight with Singapore Airlines. I never thought I’ll enjoy this 12.5-hour flight from an economy class window seat! Let’s start with my airport experience. Check-in process, security check & immigration queue didn’t take long. If I remember it correctly, I arrived in the airport 2 hours before the flight & made it to the gate (after long minutes of walking) after 45 minutes. Copenhagen Airport has a very efficient passenger flow system.

Seating at 53A gave me amazing views of the A350’s wing & winglet. The windows were huge; it gave me beautiful views of the clouds & sunset somewhere in the Middle East. I sat beside a friendly & nice Danish couple who were on a holiday. The seat was pitch was just right. It was also comfortable to seat in for a 12.5-hour flight. The footrest & adjustable headrests helped me have a good sleep during the flight. I particularly liked the separate cup holder & the small mirror found in the foldable tray table. It was a simple but nice touch from Singapore Airlines. The entertainment system was alright – not the best in the market but it had decent movie, series & music choices. The earphones were so-so.

Food portions & service were excellent. It started with a hot towel, crackers & drink of choice – I went for red wine. I chose the sweet & sour pork with rice & vegetables option for lunch. It came with salmon salad, bread roll with butter & cheese with crackers. It also came with a delicious raspberry ice cream & a drink of choice. I got full up to the point where I only had crackers, chocolate & Singapore sling for snack. For breakfast, I went for the stir-fried noodles with prawn, chicken & vegetables served with fruit bowl, bread roll with butter & fruit-flavored yogurt. It came with a glass of water & orange juice. Oh, we used metal cutlery & reusable food containers for both meals. Overall, these are pretty nice meals by Singapore Airlines.

Went for the stir-fried noodles with prawns option for breakfast. I really liked the yogurt here! 🙂

The lavatory was clean & well-maintained. It had enough amenities throughout the flight. The free 30MB internet allocation was a plus! Connection was fast even if we were above the clouds. I used it to connect with my family & friends back home & those I met in Europe. Two things I didn’t like about the flight were the following: Too much use of plastic & lack of individual air vents per seat. The flight used a lot of plastic throughout the flight, from blanket covers, to cutlery covers & plastic cups. I hope they reduce the use of plastic in the future. The seats didn’t have individual air vents. It’s always a struggle for people who easily sweat like me. Good thing I already removed my jacket before seating down & only wore a shirt throughout the flight.

The flight’s highlight was the cabin crew service. The crew on this flight were passenger-friendly, accommodating & outstanding. They truly cared for the passengers & I felt it. Thank you, Singapore Airlines for another amazing flight with you; thank you for making this 12.5-hour flight enjoyable. Will I fly Singapore Airlines again in the future? Definitely. I was supposed to fly with them to Melbourne & from Brisbane last April but I didn’t push through because of the risks of Covid-19. I still look forward to flying with them once the pandemic is over.

Here are some details of this flight I took with Singapore Airlines:

Airline: Singapore Airlines
Flight Date: 9 November 2019
Flight Number: SQ 351
Route: Copenhagen (CPH) Denmark to Singapore (SIN)
Duration: 12:24 hours
Seat Number: 53A
Aircraft: Airbus A350-941
Aircraft Registration: 9V-SMH
Aircraft Engine: 2 x Rolls-Royce Trent XWB
Age: 3.5 years old
Year Delivered: 2016

It was another excellent flight with Singapore Airlines. I never thought I’ll enjoy that long-haul flight from a window seat. Have you flown with Singapore Airlines on their long-haul sector? How was your experience? Share your experiences in the comments section below. Do you have any questions about this flight or the airline in general? Feel free to shoot me an e-mail with those questions to contact@thewkndtravel.com.

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PS. Photos were taken using my HTC U11.