After spending a few days around the metro, it’s time for me to go home. Just a few days ago, I took another flight with Philippine Airlines. This flight flew me from Manila back home to Albay. Join me in today’s flight report as I share with you this unexpected PAL experience, from a crowded NAIA Terminal 2 experience to a delayed flight back to Legazpi.
In case you missed it, I shared with you my first ever Philippine Airlines flight in 3 years from Legazpi to Manila in my previous blog post. Head over to this link to know more about that excellent flight.
Philippine Airlines
Philippine Airlines, commonly known as PAL, is the Philippines’ flag carrier. The airline started operations back in 1941 & is currently the region’s oldest commercial airline. Majority of the stake in PAL is owned by PAL Holdings under Dr. Lucio Tan – also the owner of one of the country’s biggest conglomerates – LT Group. World-famous ANA Holdings, the parent company of All Nippon Airways, also owns a minor stake in the airline.
Philippine Airlines flies to over 70 domestic & international destinations utilizing their wide range of Airbus, Boeing & Bombardier aircraft. They operate from their main hubs in Manila, Clark, Cebu, Davao & Kalibo. PAL is the country’s only full-service carrier & the only local carrier that flies directly to the United States & Canada. They offer both regular & premium cabins on most of their flights. Most flight, whether domestic or international, operate under 3 classes – business, premium economy & economy. Flights using their small propeller aircraft operate with an all-economy configuration.
PAL is not a member of any worldwide airline alliance. The airline has code-sharing agreements with some of the world’s biggest airlines like Cathay Pacific, Gulf Air, Turkish Airlines, All Nippon Airways & a lot more. The airline also has its own frequent flyer program called Mabuhay Miles. PAL is the only local carrier that has received a 4-star rating from the world-renowned airline rating agency, Skytrax.
In case you missed it, I post reviews & features of my flights since June 2019. I’ve covered airlines such as EVA Air, Indonesia Air Asia, Singapore Airlines & Cebu Pacific Air. All posts about these flights are found under the Flight Reports category.
Airfare
As mentioned in my Legazpi to Manila flight report, I got my tickets for this flight from a third-party agency called Traveloka. The website offered the tickets for a discounted rate of ₱2,277.62 return including a 10% discount. The ticket only included a 7-kilogram carry-on baggage.
I called the Philippine Airlines hotline days before my flight to add baggage to both sectors. I paid an additional ₱800 for a 10-kilogram check-in baggage allowance per way. Prepaid baggage rates can be cheaper if you book it together with the ticket (which Traveloka didn’t offer that time) or at least over 15 days before the intended flight date. You may check the updated rates from this page.
All-in-all, I paid ₱3,077.62 for this round-trip ticket with a 10-kilogram baggage allowance per sector. I still got a good deal considering this ticket was booked a week before the intended flight dates. The airline priced the same flights double to almost triple in their own booking portal. Thank God for websites like Traveloka – well recommended!
Travel Requirements
Albay has eased the travel requirements for fully-vaccinated passengers since November 2021. Testing requirements have been removed; only vaccination cards & valid identification cards are required for inbound passengers.
Unvaccinated or partially vaccinated passengers (including children) need to present a valid identification card & a negative antigen test result from a Department of Health-accredited laboratory. The test must be conducted within 48 hours of the intended flight schedule.
Disclaimer: The reviewer is a fully-vaccinated passenger. The reviewer complied with all the necessary rules & requirements imposed by the destination. Please note that requirements can change anytime. For the updated travel rules & requirements, please check out Philippine Airlines’ Travel Rules & Requirements page.
Before The Flight
Philippine Airlines makes sure that their passengers are informed of the travel requirements for the flight. The airline sent a text message to my registered mobile number to remind me of the requirements plus the possible options in case I intend not to push through with the flight.
The airline also sent an e-mail days before the flight asking me if I wanted to try myPAL Upgrade & bid for a premium economy seat for this flight. I wasn’t traveling long haul so I ignored this upgrade offer by PAL; I don’t think it’s worth it for such a short flight.
The Covid-19 pandemic has changed how airlines operate their flights. Airlines now make sure that passengers are aware of the updated requirements. I appreciate this text brigade move by PAL days before the passenger’s flight.
Flight Information
Like my Legazpi to Manila PAL flight, this Manila to Legazpi PAL flight was operated by a 4.4-year-old Bombardier Q400 or De Havilland Canada DHC-8-400 Next Generation aircraft. The plane’s registration number is RP-C5906. The plane has 86 seats on a 2-2 configuration. It has 6 economy-plus or extra legroom seats & 80 regular economy seats. The flight got delayed by a few hours due to the Cebu Pacific Air runway accident earlier that day & the late turnaround aircraft from Siargao. The flight left Manila station at 5:55pm & arrived Bicol International Airport at 6:43pm. This flight turned into a sunset-flight & took less than 50 minutes. The flight arrived 2 hours & 23 minutes behind schedule.
Airport & Ground Experience
As of writing, Philippine Airlines currently operates all their domestic flights from Ninoy Aquino International Airport Terminal 2.
CHECK-IN
Philippine Airlines sorted their check-in counters per cabin class. Passengers flying business class & premium economy class have check-in counters dedicated for them. Economy-class passengers had 2 sets of check-in counters, one beside the premium check-in counters & the other in the far-left part of the terminal.
I chose the economy class check-in counters near the premium check-in counters & lined up for check-in. It took me about 10-15 minutes to finish the whole process. The ground staff at the check-in counters were friendly & accommodating but were unaware of the runway accident that happened earlier. The lady advised that flights are happening as scheduled & that they haven’t been informed of any possible delays.
PRE-DEPARTURE AREA
After check-in, I went through final security & headed to the assigned boarding gate. Oh boy, Terminal 2’s pre-departure area was packed & chaotic. I’ve never seen Terminal 2 this crowded. All seats at the boarding gates & in the restaurants were taken. Social distancing was not observed. I found out that there were a few Cebu Pacific Air repatriation flights that were scheduled to fly out of Terminal 2 that same day.
I found a seat near Bus Gate 12B & decided to stay put for about an hour. The PAL ground staff announced that our flight will be delayed for an hour due to the late turnaround of aircraft from Siargao. The new departure time was scheduled for 4:00 pm. All the delays that day resulted from the Cebgo runway accident that happened earlier that day.
BOARDING
Fast-forward to 4:21pm, the PAL ground staff announced boarding for this flight to Legazpi. Passengers lined up outside Gate 12B & headed to the pre-departure lounge on the ground floor. We all took a bus to the aircraft & boarded the plane from the front door. The orderly boarding process finished after 20 minutes. The plane was pushed back at exactly 5:01pm. The plane didn’t depart until 5:55pm. Off we go to Legazpi!
Inflight Product
SEAT
The economy class seat on this Philippine Airlines Q400 aircraft is exactly identical to the plane I took from Legazpi to Manila a few days earlier. The plane has 86 seats in a 2 x 2 configuration. Each row has 2 window & 2 aisle seats. There are 6 economy-plus (extra legroom) seats & 80 regular economy seats.
Each seat features 29 inches of seat pitch & 16.92 inches of seat width. Every seat has a tray table, small seat pocket with the aircraft safety card, individual air vent & reading light. The seat also features a decent recline, which the competitor doesn’t offer. Inflight magazines are still missing. The plane also features spacious overhead compartments.
I got seat 21B (aisle seat) for this short flight. The seat pitch was great; it was very comfortable for such a short hop to Legazpi.
INFLIGHT SNACK
Philippine Airlines continued to serve inflight snacks even during the pandemic. Shortly after take-off, the cabin crew handed out Figaro chocolate oatmeal cookies & a 350-mL bottled water to every passenger. The snack service was finished in no time. A few minutes before landing, the crew went around to collect rubbish from the snack service.
INFLIGHT ENTERTAINMENT
Philippine Airlines Q400 aircraft doesn’t come with personal entertainment options & screens. Planes with personal entertainment screens are mostly available on their international routes.
LAVATORY
The aircraft’s lavatory was located in the front part of the cabin. I did not have the chance to visit the lavatory on this short flight.
Cabin Crew Service
Cabin crew service on this flight was neutral. They looked after every passenger’s welfare; they reminded everyone of the proper wearing of face masks. They served the snacks with their best smiles. At the same time, they ignored the passenger’s comfort & did nothing about the high cabin temperature before take-off. Majority of the passengers were sweating & were using the passenger safety cards to fan themselves. I advised the crew about it after the seatbelt sign was turned off, but I’m not sure if they addressed it afterwards.
Disembarkation & Baggage Claim
The cabin crew asked the passengers to disembark in an orderly manner. Those seated in the front part of the cabin disembarked first, followed by us seated in the back. The process went by fast & smooth. Baggage claim also took about 5 minutes from the time I stepped out of the plane.
All arriving passengers were asked to fill out & submit a passenger profile form before leaving the airport terminal.
Final Thoughts
I had a nice flight with Philippine Airlines on this Manila to Legazpi leg. It wasn’t as good as my Legazpi to Manila flight, but it was still okay.
The flight & airport terminal experience had some factors which the airline had no control over. These include the Cebgo runway accident that happened on the day of the flight, the delays brought about by this accident & the overcrowded Terminal 2 due to the delays & government repatriation flights.
The PAL domestic hard & soft product is still the best in the country. It still feels premium & still provides the best value for money. The hot & uncomfortable cabin temperature was the deal breaker for me. If only that hadn’t happened, I would still consider this an excellent flight even with the 2.5-hour delay.
Don’t get me wrong; I will still fly with Philippine Airlines in the future. I look forward to trying their other domestic routes & hopefully some of their international legs.
Allow me to share with you some details about this Manila to Legazpi flight:
Airline: Philippine Airlines
Flight Date: 8 March 2022
Flight Number: PR 2919
Route: Manila (MNL) to Legazpi (LGP)
Duration: 48 minutes
Seat Number: 21B
Aircraft: Bombardier Q400 / De Havilland Canada DHC-8-400 NG
Aircraft Registration: RP-C5906
Aircraft Engine: 2 x Pratt & Whitney Canada PW150A Engines
Age: 4.4 years
Delivered: November 2017
Have you recently flown Philippine Airlines? How was your experience with the country’s flag carrier? Share you thoughts & experiences in the comments section below. Do you have questions about coming into Legazpi or flying Philippine Airlines or PAL in general? Feel free to send an e-mail to contact@thewkndtravel.com & I will try to get back to you as soon as possible.
Thanks for joining me in today’s flight report. I have a few flights lined up in the coming weeks & months. Please stay tuned! Before you go, can you visit my social media channels –Facebook & Instagram – and like or follow them? Thank you & see you in the next one!
PS. Photos were taken using my OnePlus 9 Pro.